{"id":18068,"date":"2023-04-17T16:14:05","date_gmt":"2023-04-17T16:14:05","guid":{"rendered":"https:\/\/vigneshkarthik.website\/helpdesk\/docs\/getting-started\/configuring-your-support-team\/adding-new-support-agents-in-desk365\/"},"modified":"2026-03-13T08:02:06","modified_gmt":"2026-03-13T08:02:06","slug":"adding-new-support-agents-in-desk365","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/adding-new-support-agents-in-desk365\/","title":{"rendered":"Adding new support agents in Desk365"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18068\" class=\"elementor elementor-18068\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-795a851 e-flex e-con-boxed e-con e-parent\" data-id=\"795a851\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fe1bc3 elementor-widget elementor-widget-template\" data-id=\"2fe1bc3\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c410a55 elementor-widget elementor-widget-text-editor\" data-id=\"c410a55\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Support agents are the backbone of any helpdesk solution, and adding new agents to your team can help you improve your customer service and increase your productivity.<\/p><p>Every support team member who interacts with customers, contacts, or end-users through <span style=\"color: #3f51b5;\"><a style=\"color: #3f51b5;\" href=\"https:\/\/www.desk365.io\/\">Desk365<\/a><\/span> is considered an agent. In Desk365, you can easily add, modify, and deactivate agents at any time.<\/p><p>To add an agent in Desk365, follow these steps:<\/p><p>1. Log in to your Desk365 account.<\/p><p>2. Go to Settings -&gt; Admin -&gt; Agents.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-05221d7 e-flex e-con-boxed e-con e-parent\" data-id=\"05221d7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7facbc7 elementor-widget elementor-widget-image\" data-id=\"7facbc7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"482\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/agents-in-desk365-helpdesk-1-1024x482.webp\" class=\"attachment-large size-large wp-image-32331\" alt=\"agents-in-desk365-helpdesk\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/agents-in-desk365-helpdesk-1-1024x482.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/agents-in-desk365-helpdesk-1-300x141.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/agents-in-desk365-helpdesk-1-768x362.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/agents-in-desk365-helpdesk-1-1536x724.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/agents-in-desk365-helpdesk-1.webp 1917w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d2e15d elementor-widget elementor-widget-text-editor\" data-id=\"4d2e15d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>2. From there, you can click on the &#8216;Add Agent&#8217; button to start the process of adding a new support agent to your team.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-91c6dc7 e-flex e-con-boxed e-con e-parent\" data-id=\"91c6dc7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d289c3 elementor-widget elementor-widget-text-editor\" data-id=\"7d289c3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>3. When adding a new support agent, you will need to provide some basic information about the agent. This includes fields such as Email, and Name for the agent. You can also assign the agent to a specific team, and assign them <span style=\"color: #3f51b5;\"><a style=\"color: #3f51b5;\" href=\"https:\/\/help.desk365.io\/en\/articles\/setting-up-custom-roles\/\">specific roles and permissions<\/a><\/span> within Desk365.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-821c26d e-flex e-con-boxed e-con e-parent\" data-id=\"821c26d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-226c050 elementor-widget elementor-widget-image\" data-id=\"226c050\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"777\" height=\"641\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/adding-a-new-agent-to-helpdesk.webp\" class=\"attachment-large size-large wp-image-32332\" alt=\"adding-a-new-agent-to-helpdesk\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/adding-a-new-agent-to-helpdesk.webp 777w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/adding-a-new-agent-to-helpdesk-300x247.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/adding-a-new-agent-to-helpdesk-768x634.webp 768w\" sizes=\"(max-width: 777px) 100vw, 777px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0aee2e5 e-flex e-con-boxed e-con e-parent\" data-id=\"0aee2e5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a756555 elementor-widget elementor-widget-text-editor\" data-id=\"a756555\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>4. Click on &#8216;Add&#8217;, an agent named &#8216;William&#8217; will be created in your helpdesk.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fdc59ca e-flex e-con-boxed e-con e-parent\" data-id=\"fdc59ca\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-471310b elementor-widget elementor-widget-image\" data-id=\"471310b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"801\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/viewing-added-agent-in-the-list-1024x801.webp\" class=\"attachment-large size-large wp-image-32333\" alt=\"viewing-added-agent-in-the-list\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/viewing-added-agent-in-the-list-1024x801.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/viewing-added-agent-in-the-list-300x235.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/viewing-added-agent-in-the-list-768x600.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/viewing-added-agent-in-the-list.webp 1137w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-945ec02 elementor-widget elementor-widget-text-editor\" data-id=\"945ec02\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Once you have added a new support agent to your team, you can start to assign them support tickets. Desk365 allows you to assign tickets to specific agents or teams, so you can ensure that customer issues are being addressed by the right people.<\/p><p>You can also set up automated workflows to ensure that support tickets are being assigned and resolved in a timely manner.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":5,"featured_media":0,"parent":17822,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-18068","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18068","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=18068"}],"version-history":[{"count":46,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18068\/revisions"}],"predecessor-version":[{"id":35592,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18068\/revisions\/35592"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/17822"}],"next":[{"title":"Adding agents to the correct group","link":"https:\/\/help.desk365.io\/en\/articles\/adding-agents-to-the-correct-group\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18069"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=18068"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=18068"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}