{"id":18108,"date":"2023-04-25T15:11:23","date_gmt":"2023-04-25T15:11:23","guid":{"rendered":"https:\/\/vigneshkarthik.website\/helpdesk\/docs\/getting-started\/setting-up-and-configuring-your-customer-support-portal\/how-to-configure-customer-support-portal\/"},"modified":"2026-04-04T08:42:13","modified_gmt":"2026-04-04T08:42:13","slug":"how-to-configure-customer-support-portal","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/how-to-configure-customer-support-portal\/","title":{"rendered":"Configuring your customer support portal in Desk365"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18108\" class=\"elementor elementor-18108\" data-elementor-post-type=\"docs\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c3437cb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c3437cb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-41acc25\" data-id=\"41acc25\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fcd8c4b elementor-widget elementor-widget-template\" data-id=\"fcd8c4b\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dab468b elementor-widget elementor-widget-video\" data-id=\"dab468b\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/aNEK_ZdDzb0?si=7Ll8dc8rSZ63juxu&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3444926 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3444926\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d7e6587\" data-id=\"d7e6587\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4256a0c elementor-widget elementor-widget-text-editor\" data-id=\"4256a0c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Giving customers fast, and immediate answers will help in improving customer satisfaction and make the brand stand out.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-003f349 elementor-widget elementor-widget-heading\" data-id=\"003f349\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is a customer support portal?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-768da9d elementor-widget elementor-widget-text-editor\" data-id=\"768da9d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A customer support portal is a self-serve, web-based online portal where your contacts can create tickets, check on the status of previously created tickets, view solution articles from your Knowledge Base as well as search for any article, and more.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b21aa34 elementor-widget elementor-widget-image\" data-id=\"b21aa34\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"658\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/desk365-support-portal-1024x658.webp\" class=\"attachment-large size-large wp-image-33912\" alt=\"desk365-support-portal\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/desk365-support-portal-1024x658.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/desk365-support-portal-300x193.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/desk365-support-portal-768x494.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/desk365-support-portal.webp 1413w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa526b6 elementor-widget elementor-widget-text-editor\" data-id=\"fa526b6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"197\">Before exploring the various customization options for your support portal, let\u2019s first set up the language preferences to ensure your customers experience the portal in their preferred language.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-838e5ee elementor-widget elementor-widget-heading\" data-id=\"838e5ee\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Configuring your support portal language<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7dc506 elementor-widget elementor-widget-text-editor\" data-id=\"f7dc506\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Set up your support portal in multiple languages to provide a localized and seamless experience for your customers. You can offer your support portal in 34 different languages, helping users interact with your support site in their preferred language. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">We currently support <span class=\"TextRun SCXW128848641 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW128848641 BCX0\"><span class=\"TextRun SCXW185085098 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW185085098 BCX0\">Arabic, Chinese \u2013 Simplified, Czech, Danish, Dutch, English &#8211; US, English &#8211; UK,\u00a0 Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Khmer, Korean, Lithuanian, Malay, Norwegian Bokmal, Persian, Polish, Portuguese \u2013 Brazilian, Portuguese \u2013 Portugal, Romanian, Slovenian, Spanish \u2013 LATAM, Spanish \u2013 Spain, Swedish, Thai, Turkish, Ukrainian, Urdu, and Vietnamese.<\/span><\/span><span class=\"EOP Selected SCXW185085098 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/span><\/span><\/span><\/p><p><span class=\"NormalTextRun SCXW41328907 BCX0\">Desk365 also fully supports right-to-left (RTL) languages, including Arabic, Hebrew, and Persian, ensuring that your support portal layout automatically adjusts for <\/span><span class=\"NormalTextRun SCXW41328907 BCX0\">an optimal<\/span><span class=\"NormalTextRun SCXW41328907 BCX0\"> experience in those languages.<\/span><\/p><p><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><span data-contrast=\"auto\">To configure this:<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Go to Settings &gt; Admin &gt; Languages.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Under choose support portal language, select the default language that users will see when they first access your support portal.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Enable multi-language support to allow users to switch between available languages during their session and click save.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b859ab8 elementor-widget elementor-widget-image\" data-id=\"b859ab8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configuring-language-for-your-desk365-helpdesk-1-1024x485.webp\" class=\"attachment-large size-large wp-image-33591\" alt=\"configuring-language-for-your-desk365-helpdesk\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configuring-language-for-your-desk365-helpdesk-1-1024x485.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configuring-language-for-your-desk365-helpdesk-1-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configuring-language-for-your-desk365-helpdesk-1-768x364.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configuring-language-for-your-desk365-helpdesk-1-1536x727.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configuring-language-for-your-desk365-helpdesk-1.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b98150 elementor-widget elementor-widget-text-editor\" data-id=\"2b98150\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p data-start=\"834\" data-end=\"994\">Once configured, users will be able to choose their preferred language directly from the support portal interface. A language selecto<strong data-start=\"957\" data-end=\"978\">r<\/strong> will appear on the top-right corner of the portal, allowing them to instantly switch between available languages without leaving the page.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-559b57e elementor-widget elementor-widget-image\" data-id=\"559b57e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"645\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/changing-language-of-support-portal-desk365-1024x645.webp\" class=\"attachment-large size-large wp-image-33913\" alt=\"changing-language-of-support-portal-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/changing-language-of-support-portal-desk365-1024x645.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/changing-language-of-support-portal-desk365-300x189.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/changing-language-of-support-portal-desk365-768x484.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/changing-language-of-support-portal-desk365.webp 1447w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-560a6e9 elementor-widget elementor-widget-text-editor\" data-id=\"560a6e9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><em><span class=\"TextRun SCXW254207148 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW254207148 BCX0\" data-ccp-parastyle=\"No Spacing\"><strong>Note:<\/strong> <\/span><\/span><\/em><span class=\"TextRun SCXW254207148 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW254207148 BCX0\" data-ccp-parastyle=\"No Spacing\">Language translation applies only to predefined system interface elements such as buttons, menus, and navigation text. Other <\/span><span class=\"NormalTextRun SCXW254207148 BCX0\" data-ccp-parastyle=\"No Spacing\">content like<\/span><span class=\"NormalTextRun SCXW254207148 BCX0\" data-ccp-parastyle=\"No Spacing\"> custom field labels, knowledge base articles, and automated notifications can be manually updated within their respective sections in the Agent Portal.<\/span><\/span><span class=\"EOP SCXW254207148 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64346a7 elementor-widget elementor-widget-heading\" data-id=\"64346a7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customization options for your customer support portal <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87b1a69 elementor-widget elementor-widget-text-editor\" data-id=\"87b1a69\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li style=\"list-style-type: none;\"><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"#one\"><span data-contrast=\"none\">Set up a custom domain<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/a><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"#two\"><span data-contrast=\"none\">Modify the support portal to reflect brand guidelines<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/a><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"#three\"><span data-contrast=\"none\">Configure user sign-in options<\/span><\/a><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"#four\"><span data-contrast=\"none\">Configure security options for sign-in<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/a><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"#five\">Control knowledge base visibility and remove article feedback\u00a0<\/a><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"#six\"><span data-contrast=\"none\">Customize header buttons<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/a><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"#seven\">Customize the create ticket buttons<\/a><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"#eight\"><span data-contrast=\"none\">Select and reorder columns displayed in the ticket list<\/span><\/a><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"#nine\"><span data-contrast=\"none\">Choose ticket properties to display on the ticket details page<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/a><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"#ten\">Configure ticket export fields<\/a><\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2184de7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2184de7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-97f81d8\" data-id=\"97f81d8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d1cda0 elementor-widget elementor-widget-heading\" data-id=\"6d1cda0\" data-element_type=\"widget\" id=\"one\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Set up a custom domain for your support portal <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81305bc elementor-widget elementor-widget-text-editor\" data-id=\"81305bc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW68335472 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW68335472 BCX0\" data-ccp-parastyle=\"heading 2\">Personalize your support portal with a custom domain. Use the custom domain <\/span><span class=\"NormalTextRun SCXW68335472 BCX0\" data-ccp-parastyle=\"heading 2\">option<\/span><span class=\"NormalTextRun SCXW68335472 BCX0\" data-ccp-parastyle=\"heading 2\">, enter your preferred URL, and Desk365 will provide a CNAME record to add to your DNS settings. After updating your DNS, come back and click &#8216;Verify.&#8217; Your support portal will now <\/span><span class=\"NormalTextRun SCXW68335472 BCX0\" data-ccp-parastyle=\"heading 2\">have<\/span><span class=\"NormalTextRun SCXW68335472 BCX0\" data-ccp-parastyle=\"heading 2\"> a professional, branded URL for a seamless customer experience.<\/span><\/span><span class=\"EOP SCXW68335472 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03850cb elementor-widget elementor-widget-image\" data-id=\"03850cb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"648\" height=\"547\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/setup-custom-domain-desk365-support-portal.webp\" class=\"attachment-large size-large wp-image-31330\" alt=\"\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/setup-custom-domain-desk365-support-portal.webp 648w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/setup-custom-domain-desk365-support-portal-300x253.webp 300w\" sizes=\"(max-width: 648px) 100vw, 648px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4183ed8 elementor-widget elementor-widget-text-editor\" data-id=\"4183ed8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW220237561 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW220237561 BCX0\" data-ccp-parastyle=\"heading 2\">Learn more about <\/span><\/span><a class=\"Hyperlink HyperlinkGateOff SCXW220237561 BCX0\" href=\"https:\/\/help.desk365.io\/en\/articles\/setting-up-custom-domain-for-support-portal\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined UnderlinedGateOff SCXW220237561 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW220237561 BCX0\" data-ccp-charstyle=\"Hyperlink\">setting up a custom domain for your Desk365 support portal.<\/span><\/span><\/a><span class=\"EOP SCXW220237561 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af6d16c elementor-widget elementor-widget-heading\" data-id=\"af6d16c\" data-element_type=\"widget\" id=\"two\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Modify your support portal to reflect your brand guidelines<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38dfc11 elementor-widget elementor-widget-text-editor\" data-id=\"38dfc11\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You can customize your support portal according to your brand guidelines and give your users a welcome feel with Desk365. You can reflect your Customer Support Portal in your brand colors so that users will love the experience and it doesn\u2019t look like an external product to them.<\/p><p>Let\u2019s look at all the customizations that you can do in Support Portal in detail below:<\/p><p>1. Log in to your Agent Portal as an administrator.\u00a0\u00a0<\/p><p>2. Go to Settings &gt; Channels &gt; Support Portal<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-57f2b38 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"57f2b38\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-59ec3cc\" data-id=\"59ec3cc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d74eeaf elementor-widget elementor-widget-heading\" data-id=\"d74eeaf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Settings section<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc01cdc elementor-widget elementor-widget-heading\" data-id=\"fc01cdc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">1. Portal name<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cddb7f8 elementor-widget elementor-widget-image\" data-id=\"cddb7f8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"269\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/customize-support-portal-name-e1750432401462-1024x269.webp\" class=\"attachment-large size-large wp-image-32467\" alt=\"customize-support-portal-name\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/customize-support-portal-name-e1750432401462-1024x269.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/customize-support-portal-name-e1750432401462-300x79.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/customize-support-portal-name-e1750432401462-768x202.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/customize-support-portal-name-e1750432401462.webp 1126w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ace760c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ace760c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f67bb6b\" data-id=\"f67bb6b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e128757 elementor-widget elementor-widget-text-editor\" data-id=\"e128757\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Enter the name for your Support Portal under <b>Portal<\/b><strong>\u00a0<b>Name<\/b>.<\/strong> This is the name which your agents and contacts will be seeing on the top of the Customer Support Portal.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-024d2b6 elementor-widget elementor-widget-heading\" data-id=\"024d2b6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Logo, favicon, and background image customization <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58fc653 elementor-widget elementor-widget-image\" data-id=\"58fc653\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"952\" height=\"577\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/customizing-support-portal-logo-favicon-desk365.webp\" class=\"attachment-large size-large wp-image-33914\" alt=\"customizing-support-portal-logo-favicon-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/customizing-support-portal-logo-favicon-desk365.webp 952w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/customizing-support-portal-logo-favicon-desk365-300x182.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/customizing-support-portal-logo-favicon-desk365-768x465.webp 768w\" sizes=\"(max-width: 952px) 100vw, 952px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-27e0895 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"27e0895\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b4367b2\" data-id=\"b4367b2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6132042 elementor-widget elementor-widget-text-editor\" data-id=\"6132042\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You can upload your company logo by clicking on <strong>Change logo.<\/strong><\/p><p>Favicon is the image that represents a website on the address bar of a browser near the title of the page.<\/p><p>You can upload the Favicon image by clicking on <strong>Change Favicon.<\/strong><\/p><p><i><strong>Note:<\/strong> Company logo should not exceed 2 MB. Recommended height is 50 pixels.<br \/>Favicon should not exceed 64 KB. Recommended dimensions are 32 x 32 pixels.<br \/>Should be in .jpeg, .jpg, .png or .gif format.<\/i><\/p><p><span data-contrast=\"auto\">You can also <em><strong>add a custom Background Image<\/strong><\/em> that will appear on the sign-in and sign-up pages of your customer Support Portal. This helps you create a visually appealing and on-brand experience for your users right from the moment they land on the login screen.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Click on upload image and select a file from your system. Once added, the background image will be immediately visible on the sign in and sign up pages of your support portal, enhancing your brand presence and delivering a polished look.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7322cb1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7322cb1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-99c00f0\" data-id=\"99c00f0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-919348b elementor-widget elementor-widget-heading\" data-id=\"919348b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Theme color<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f72d7a elementor-widget elementor-widget-image\" data-id=\"3f72d7a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"182\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/customize-support-portal-theme-colour-1024x182.webp\" class=\"attachment-large size-large wp-image-32469\" alt=\"customize-support-portal-theme-color\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/customize-support-portal-theme-colour-1024x182.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/customize-support-portal-theme-colour-300x53.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/customize-support-portal-theme-colour-768x136.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/customize-support-portal-theme-colour.webp 1127w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d385c15 elementor-widget elementor-widget-text-editor\" data-id=\"d385c15\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You can reflect your Customer Support Portal in your brand theme colors so that users will love the experience.<\/p><p>Use the color palette to pick your right brand color or type in the hex codes under the Theme Color option.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-46bddda elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"46bddda\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5207700\" data-id=\"5207700\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-843bb81 elementor-widget elementor-widget-heading\" data-id=\"843bb81\" data-element_type=\"widget\" id=\"three\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Configure how users can sign into the support portal <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f00a59c elementor-widget elementor-widget-image\" data-id=\"f00a59c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"280\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configuring-support-portal-access-1024x280.webp\" class=\"attachment-large size-large wp-image-32470\" alt=\"configuring-support-portal-access\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configuring-support-portal-access-1024x280.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configuring-support-portal-access-300x82.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configuring-support-portal-access-768x210.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configuring-support-portal-access.webp 1127w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-08bce9e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"08bce9e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-88b1bb1\" data-id=\"88b1bb1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a5294e4 elementor-widget elementor-widget-text-editor\" data-id=\"a5294e4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Now, you can configure how the users can use Support Portal. The default configuration is to allow all users who visit your Support Portal Using either Microsoft 365 or Email. <br \/><br \/>You also have other options like \u201cUsing Microsoft 365 only\u201d and \u201cUsing Email only\u201d.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1372692 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1372692\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-03efc21\" data-id=\"03efc21\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9e5d8a9 elementor-widget elementor-widget-heading\" data-id=\"9e5d8a9\" data-element_type=\"widget\" id=\"four\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Configuring security options for sign-in  <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a670c3 elementor-widget elementor-widget-text-editor\" data-id=\"7a670c3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW221555526 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW221555526 BCX0\">By default, reCAPTCHA is enabled on your Support Portal\u2019s Sign-In page to prevent bots and ensure only legitimate users access your support. However, if you prefer not to use it, you can disable reCAPTCHA by checking the box in your settings.<\/span><\/span><span class=\"EOP SCXW221555526 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dc9b83 elementor-widget elementor-widget-image\" data-id=\"5dc9b83\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"295\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configuring-support-portal-security-1024x295.webp\" class=\"attachment-large size-large wp-image-32471\" alt=\"configuring-support-portal-security\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configuring-support-portal-security-1024x295.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configuring-support-portal-security-300x87.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configuring-support-portal-security-768x222.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configuring-support-portal-security.webp 1130w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f65a9b elementor-widget elementor-widget-heading\" data-id=\"3f65a9b\" data-element_type=\"widget\" id=\"five\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Knowledge base customization <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d077ac elementor-widget elementor-widget-text-editor\" data-id=\"7d077ac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW168785940 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW168785940 BCX0\">You can control the visibility of the knowledge base in your support portal and even rename it to suit your needs. Additionally, if <\/span><span class=\"NormalTextRun SCXW168785940 BCX0\">y<\/span><span class=\"NormalTextRun SCXW168785940 BCX0\">ou&#8217;d<\/span> <span class=\"NormalTextRun SCXW168785940 BCX0\">like to remove the feedback feature from articles, simply check the box to disable it. These options allow for a more tailored experience for your users.<\/span><\/span><span class=\"EOP SCXW168785940 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bda7fe elementor-widget elementor-widget-image\" data-id=\"3bda7fe\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"391\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/knowledge-base-customization-1024x391.webp\" class=\"attachment-large size-large wp-image-32472\" alt=\"knowledge-base-customization\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/knowledge-base-customization-1024x391.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/knowledge-base-customization-300x114.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/knowledge-base-customization-768x293.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/knowledge-base-customization.webp 1132w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ae8c2d elementor-widget elementor-widget-heading\" data-id=\"7ae8c2d\" data-element_type=\"widget\" id=\"six\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Header row links\/buttons customization <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0610279 elementor-widget elementor-widget-text-editor\" data-id=\"0610279\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Customize the header buttons in your support portal to create a more personalized experience for your users.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><ul><li><span data-contrast=\"auto\">Agent portal link: The Agent Portal link is displayed by default. You can rename it or make it visible\/invisible based on your preferences.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Sign-in\/sign-up buttons: Control the visibility of the Sign-In and Sign-Up buttons in your Support Portal. You can choose to show or hide these buttons depending on your portal&#8217;s accessibility requirements.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae7ddb1 elementor-widget elementor-widget-image\" data-id=\"ae7ddb1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"503\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/customizing-header-row-buttons-links-1024x503.webp\" class=\"attachment-large size-large wp-image-32473\" alt=\"customizing-header-row-buttons-links\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/customizing-header-row-buttons-links-1024x503.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/customizing-header-row-buttons-links-300x147.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/customizing-header-row-buttons-links-768x378.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/customizing-header-row-buttons-links.webp 1135w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33558b5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33558b5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-82e4d00\" data-id=\"82e4d00\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bae6949 elementor-widget elementor-widget-heading\" data-id=\"bae6949\" data-element_type=\"widget\" id=\"seven\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Create ticket row <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-273c672 elementor-widget elementor-widget-text-editor\" data-id=\"273c672\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW238089726 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW238089726 BCX0\">In addition to customizing header buttons, you can customize the &#8216;Create Ticket&#8217; button that appears by default in your Support Portal.<\/span><\/span><span class=\"EOP SCXW238089726 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-91a46cb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"91a46cb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-add0cba\" data-id=\"add0cba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7319169 elementor-widget elementor-widget-image\" data-id=\"7319169\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"628\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/creating-ticket-rows-in-support-portal-1024x628.webp\" class=\"attachment-large size-large wp-image-32474\" alt=\"creating-ticket-rows-in-support-portal\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/creating-ticket-rows-in-support-portal-1024x628.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/creating-ticket-rows-in-support-portal-300x184.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/creating-ticket-rows-in-support-portal-768x471.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/creating-ticket-rows-in-support-portal.webp 1128w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-092e4c9 elementor-widget elementor-widget-text-editor\" data-id=\"092e4c9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">You can easily rename the &#8216;Create Ticket&#8217; button or adjust its visibility to suit your needs. If you add additional ticket forms to your portal through the Ticket Forms tab, the &#8216;Create Ticket&#8217; button will be replaced with a new &#8216;Create Ticket Forms&#8217; menu, offering users easy access to all available forms.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Furthermore, you have the option to add up to three custom buttons to this row, which can be linked to any URLs of your choice. This customization is a great way to direct users to other resources, like your website or important external pages, providing a seamless experience within your portal.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d247cb0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d247cb0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b2a9348\" data-id=\"b2a9348\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-93f7ade elementor-widget elementor-widget-text-editor\" data-id=\"93f7ade\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>After adding the new buttons, you can find them displayed in the Customer Support Portal header.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3bbc870 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3bbc870\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c0b629a\" data-id=\"c0b629a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a09942b elementor-widget elementor-widget-image\" data-id=\"a09942b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"493\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/adding-buttons-to-support-portal-desk365-768x493.webp\" class=\"attachment-medium_large size-medium_large wp-image-33915\" alt=\"adding-buttons-to-support-portal-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/adding-buttons-to-support-portal-desk365-768x493.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/adding-buttons-to-support-portal-desk365-300x193.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/adding-buttons-to-support-portal-desk365-1024x657.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/adding-buttons-to-support-portal-desk365.webp 1418w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f742eaf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f742eaf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-672f46e\" data-id=\"672f46e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2130b4c elementor-widget elementor-widget-heading\" data-id=\"2130b4c\" data-element_type=\"widget\" id=\"eight\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ticket list columns<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02f8f8e elementor-widget elementor-widget-image\" data-id=\"02f8f8e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"483\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/selecting-ticket-list-columns-to-appear-in-support-portal-desk365-1024x483.webp\" class=\"attachment-large size-large wp-image-33916\" alt=\"selecting-ticket-list-columns-to-appear-in-support-portal-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/selecting-ticket-list-columns-to-appear-in-support-portal-desk365-1024x483.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/selecting-ticket-list-columns-to-appear-in-support-portal-desk365-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/selecting-ticket-list-columns-to-appear-in-support-portal-desk365-768x362.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/selecting-ticket-list-columns-to-appear-in-support-portal-desk365-1536x725.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/selecting-ticket-list-columns-to-appear-in-support-portal-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0041604 elementor-widget elementor-widget-text-editor\" data-id=\"0041604\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Select the columns you would like to display in the Customer Support Portal&#8217;s tickets list. You can also drag and drop them to change the order in which they are displayed.<\/p><p>After selecting the columns, click on the &#8216;Ok&#8217; button. Finally, click the &#8216;Save&#8217; button to save these changes.<\/p><p>Now, when you visit the Support Portal&#8217;s tickets list page, you&#8217;ll notice the columns that you selected appear.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e43101 elementor-widget elementor-widget-image\" data-id=\"0e43101\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"555\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/viewing-selected-ticket-list-columns-in-support-portal-768x555.webp\" class=\"attachment-medium_large size-medium_large wp-image-33917\" alt=\"viewing-selected-ticket-list-columns-in-support-portal\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/viewing-selected-ticket-list-columns-in-support-portal-768x555.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/viewing-selected-ticket-list-columns-in-support-portal-300x217.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/viewing-selected-ticket-list-columns-in-support-portal-1024x740.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/viewing-selected-ticket-list-columns-in-support-portal.webp 1250w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-190a762 elementor-widget elementor-widget-heading\" data-id=\"190a762\" data-element_type=\"widget\" id=\"nine\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ticket properties<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53e50e8 elementor-widget elementor-widget-image\" data-id=\"53e50e8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"479\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configure-ticket-properties-1024x479.webp\" class=\"attachment-large size-large wp-image-32476\" alt=\"configure-ticket-properties\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configure-ticket-properties-1024x479.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configure-ticket-properties-300x140.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configure-ticket-properties-768x360.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configure-ticket-properties-1536x719.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configure-ticket-properties.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4932f7 elementor-widget elementor-widget-text-editor\" data-id=\"f4932f7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You can select the ticket properties to be displayed in the Support Portal&#8217;s ticket details page. You can also drag and drop them to change the order of display.<\/p><p>For tickets created using Ticket Forms (i.e., via channels other than email), all the fields belonging to that form will be displayed automatically.<\/p><p>You can decide the placement of the form within the Ticket Properties list by dragging and dropping the &#8216;status&#8217; element at the right location you want.<\/p><p>After selecting the columns, click on the &#8216;Ok&#8217; button. Finally, click the &#8216;Save&#8217; button to save these changes.<\/p><p>Now, when you visit the Support Portal&#8217;s tickets details page, you&#8217;ll notice the columns that you selected appear.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc8a1ad elementor-widget elementor-widget-image\" data-id=\"cc8a1ad\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"447\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/ticket-properties-support-portal-768x447.webp\" class=\"attachment-medium_large size-medium_large wp-image-33918\" alt=\"ticket-properties-support-portal\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/ticket-properties-support-portal-768x447.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/ticket-properties-support-portal-300x175.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/ticket-properties-support-portal-1024x596.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/ticket-properties-support-portal-1536x894.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/ticket-properties-support-portal-380x220.webp 380w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/ticket-properties-support-portal.webp 1565w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-368393c elementor-widget elementor-widget-heading\" data-id=\"368393c\" data-element_type=\"widget\" id=\"ten\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Configure ticket export fields <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be51780 elementor-widget elementor-widget-text-editor\" data-id=\"be51780\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW205527348 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW205527348 BCX0\">You can fully control which ticket fields are available when users export tickets from the Support Portal. Select the fields <\/span><span class=\"NormalTextRun SCXW205527348 BCX0\">you&#8217;d<\/span><span class=\"NormalTextRun SCXW205527348 BCX0\"> like to include in ticket exports.<\/span><\/span><span class=\"EOP SCXW205527348 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2972294 elementor-widget elementor-widget-image\" data-id=\"2972294\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"252\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configuring-ticket-export-fields-desk365-1024x252.webp\" class=\"attachment-large size-large wp-image-33919\" alt=\"configuring-ticket-export-fields-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configuring-ticket-export-fields-desk365-1024x252.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configuring-ticket-export-fields-desk365-300x74.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configuring-ticket-export-fields-desk365-768x189.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configuring-ticket-export-fields-desk365.webp 1122w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46cc61a elementor-widget elementor-widget-text-editor\" data-id=\"46cc61a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Fields under Selected Fields will appear in the exported CSV file and fields under Available Fields can be added, but are not included unless selected.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">This ensures the exported data reflects exactly what your organization needs, with full flexibility over which ticket attributes are shared.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Now, when you visit the Support Portal\u2019s, you\u2019ll notice the columns that you selected appear in the export.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bede05 elementor-widget elementor-widget-image\" data-id=\"2bede05\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"528\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/export-tickets-from-desk365-support-portal-1024x528.webp\" class=\"attachment-large size-large wp-image-33920\" alt=\"export-tickets-from-desk365-support-portal\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/export-tickets-from-desk365-support-portal-1024x528.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/export-tickets-from-desk365-support-portal-300x155.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/export-tickets-from-desk365-support-portal-768x396.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/export-tickets-from-desk365-support-portal-1536x792.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/export-tickets-from-desk365-support-portal.webp 1760w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7711650 elementor-widget elementor-widget-text-editor\" data-id=\"7711650\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW155007086 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW155007086 BCX0\">Once <\/span><span class=\"NormalTextRun SCXW155007086 BCX0\">you\u2019ve<\/span><span class=\"NormalTextRun SCXW155007086 BCX0\"> made all your changes save them to instantly apply to <\/span><span class=\"NormalTextRun SCXW155007086 BCX0\">your<\/span><span class=\"NormalTextRun SCXW155007086 BCX0\"> support portal.<\/span><\/span><span class=\"EOP SCXW155007086 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":8,"featured_media":0,"parent":17825,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-18108","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18108","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=18108"}],"version-history":[{"count":92,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18108\/revisions"}],"predecessor-version":[{"id":36393,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18108\/revisions\/36393"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/17825"}],"next":[{"title":"Logging into the support portal","link":"https:\/\/help.desk365.io\/en\/articles\/logging-into-the-support-portal\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/21046"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=18108"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=18108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}