{"id":18112,"date":"2023-04-25T15:23:41","date_gmt":"2023-04-25T15:23:41","guid":{"rendered":"https:\/\/vigneshkarthik.website\/helpdesk\/docs\/desk365-agent-guide\/real-time-dashboards-reporting\/understanding-the-home-tab-dashboard\/"},"modified":"2026-03-16T11:31:15","modified_gmt":"2026-03-16T11:31:15","slug":"understanding-the-home-tab-dashboard","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/customize-the-home-tab-in-desk365\/","title":{"rendered":"Understanding the home tab dashboard"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18112\" class=\"elementor elementor-18112\" data-elementor-post-type=\"docs\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b2e045a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b2e045a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-28386f4f\" data-id=\"28386f4f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9f66804 elementor-widget elementor-widget-template\" data-id=\"9f66804\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b03e36 elementor-widget elementor-widget-image\" data-id=\"2b03e36\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"569\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/06\/desk365-helpdesk-home-tab-dashboard-1024x569.webp\" class=\"attachment-large size-large wp-image-32516\" alt=\"desk365-helpdesk-home-tab-dashboard\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/06\/desk365-helpdesk-home-tab-dashboard-1024x569.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/06\/desk365-helpdesk-home-tab-dashboard-300x167.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/06\/desk365-helpdesk-home-tab-dashboard-768x426.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/06\/desk365-helpdesk-home-tab-dashboard-1536x853.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/06\/desk365-helpdesk-home-tab-dashboard.webp 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-520f7721 elementor-widget elementor-widget-text-editor\" data-id=\"520f7721\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW111309817 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW111309817 BCX0\">The home tab in Desk365 gives you a comprehensive overview of your helpdesk\u2019s performance. From real-time ticket updates and team productivity to knowledge base content and customer feedback, everything important is right where you need it. This guide will walk you through how to use and customize the home tab for maximum efficiency.<\/span><\/span><span class=\"EOP SCXW111309817 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41c34683 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"41c34683\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f720c0e\" data-id=\"5f720c0e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c95884f elementor-widget elementor-widget-heading\" data-id=\"4c95884f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customizing the ticket status view <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c80994d elementor-widget elementor-widget-text-editor\" data-id=\"7c80994d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW185100520 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW185100520 BCX0\">At the top of the home tab,\u00a0<\/span><span class=\"NormalTextRun SCXW185100520 BCX0\">you\u2019ll<\/span><span class=\"NormalTextRun SCXW185100520 BCX0\">\u00a0find a dropdown labeled Tickets\u00a0&gt;\u00a0All Agents. This dropdown lets you filter the ticket stats shown on the dashboard by groups or agents. You can select All Agents to view overall ticket metrics or narrow it down to see data for individual team members or groups.<\/span><\/span><span class=\"EOP SCXW185100520 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-568e3070 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"568e3070\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-23b7700c\" data-id=\"23b7700c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50fb790d elementor-widget elementor-widget-image\" data-id=\"50fb790d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"426\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/tickets-dropdown-in-home-tab-dashboard-desk365-768x426.webp\" class=\"attachment-medium_large size-medium_large wp-image-32576\" alt=\"tickets-dropdown-in-home-tab-dashboard-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/tickets-dropdown-in-home-tab-dashboard-desk365-768x426.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/tickets-dropdown-in-home-tab-dashboard-desk365-300x167.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/tickets-dropdown-in-home-tab-dashboard-desk365-1024x569.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/tickets-dropdown-in-home-tab-dashboard-desk365-1536x853.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/tickets-dropdown-in-home-tab-dashboard-desk365.webp 1920w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f17636 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f17636\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c0538f7\" data-id=\"c0538f7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e31f76 elementor-widget elementor-widget-heading\" data-id=\"1e31f76\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Managing the dashboard visibility and customization<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16ab0d9 elementor-widget elementor-widget-text-editor\" data-id=\"16ab0d9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"none\">To the right, you&#8217;ll see an eye icon that shows who can view the currently selected dashboard\u2014for example, whether it\u2019s visible to all agents, specific groups, or only you.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Next to it is the Configure Dashboards icon (the one with the pencil and dashboard symbol). This allows you to create, edit, and switch between <a href=\"https:\/\/help.desk365.io\/en\/articles\/multiple-home-tab-dashboards\/\" target=\"_blank\" rel=\"noopener\">multiple home tab dashboards<\/a> based on your needs.\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-336b2bc elementor-widget elementor-widget-image\" data-id=\"336b2bc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"126\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/dashboard-visibility-and-configuring-multiple-home-tab-dashboards-1024x126.webp\" class=\"attachment-large size-large wp-image-32577\" alt=\"dashboard-visibility-and-configuring-multiple-home-tab-dashboards\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/dashboard-visibility-and-configuring-multiple-home-tab-dashboards-1024x126.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/dashboard-visibility-and-configuring-multiple-home-tab-dashboards-300x37.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/dashboard-visibility-and-configuring-multiple-home-tab-dashboards-768x95.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/dashboard-visibility-and-configuring-multiple-home-tab-dashboards-1536x189.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/dashboard-visibility-and-configuring-multiple-home-tab-dashboards.webp 1915w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b164139 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b164139\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7d566b3\" data-id=\"7d566b3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3392d7f elementor-widget elementor-widget-heading\" data-id=\"3392d7f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customizing ticket status cards <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e17b0d5 elementor-widget elementor-widget-text-editor\" data-id=\"e17b0d5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW97254638 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW97254638 BCX0\">Within the configure dashboards <\/span><span class=\"NormalTextRun SCXW97254638 BCX0\">option<\/span><span class=\"NormalTextRun SCXW97254638 BCX0\">, you can customize which ticket statuses appear on your Home tab dashboard. Simply click the required dashboard, then select \u2018Edit Dashboard<\/span><span class=\"NormalTextRun SCXW97254638 BCX0\">\u2019.<\/span><span class=\"NormalTextRun SCXW97254638 BCX0\"> From there, click the edit icon next to the Tickets panel to choose which statuses\u2014such as Open, Pending, Resolved, and more\u2014you want to display. Unresolved and Unassigned are always displayed and cannot be removed. <\/span><\/span><span class=\"EOP SCXW97254638 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b21936c elementor-widget elementor-widget-image\" data-id=\"b21936c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"397\" height=\"892\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/06\/edit-tickets-panel-icreating-multiple-home-tab-dashboards.webp\" class=\"attachment-large size-large wp-image-32529\" alt=\"edit-tickets-panel-creating-multiple-home-tab-dashboards\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/06\/edit-tickets-panel-icreating-multiple-home-tab-dashboards.webp 397w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/06\/edit-tickets-panel-icreating-multiple-home-tab-dashboards-134x300.webp 134w\" sizes=\"(max-width: 397px) 100vw, 397px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03e8dc4 elementor-widget elementor-widget-text-editor\" data-id=\"03e8dc4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"none\"><em><strong>Note:<\/strong><\/em> Archived tickets are automatically grouped under the closed status. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">This allows you to focus on the ticket categories that matter most to your workflow<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9e34c1a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9e34c1a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-170b760\" data-id=\"170b760\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b1eb9e elementor-widget elementor-widget-heading\" data-id=\"7b1eb9e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Viewing the ticket activity logs <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7230483 elementor-widget elementor-widget-text-editor\" data-id=\"7230483\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW235022442 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW235022442 BCX0\">Next to the configuring dashboards icon<\/span><span class=\"NormalTextRun SCXW235022442 BCX0\">,<\/span><span class=\"NormalTextRun SCXW235022442 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW235022442 BCX0\">you\u2019l<\/span><span class=\"NormalTextRun SCXW235022442 BCX0\">l<\/span><span class=\"NormalTextRun SCXW235022442 BCX0\">\u00a0see the ticket activities section<\/span><span class=\"NormalTextRun SCXW235022442 BCX0\">.\u00a0\u00a0<\/span><\/span><span class=\"EOP SCXW235022442 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d20c53b elementor-widget elementor-widget-image\" data-id=\"d20c53b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"124\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/ticket-activities-option-in-home-tab-dashboard-1024x124.webp\" class=\"attachment-large size-large wp-image-32578\" alt=\"ticket-activities-option-in-home-tab-dashboard\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/ticket-activities-option-in-home-tab-dashboard-1024x124.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/ticket-activities-option-in-home-tab-dashboard-300x36.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/ticket-activities-option-in-home-tab-dashboard-768x93.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/ticket-activities-option-in-home-tab-dashboard-1536x187.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/ticket-activities-option-in-home-tab-dashboard.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b965fc8 elementor-widget elementor-widget-text-editor\" data-id=\"b965fc8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW208665434 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW208665434 BCX0\">This shows a list of recent actions taken on tickets, giving you real-time visibility into your support operations.<\/span><\/span><span class=\"EOP SCXW208665434 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2b03d1a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2b03d1a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5a1efac9\" data-id=\"5a1efac9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52daaf1b elementor-widget elementor-widget-image\" data-id=\"52daaf1b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"682\" height=\"893\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/list-of-ticket-activies-displayed-in-home-tab-dashboard.webp\" class=\"attachment-large size-large wp-image-32579\" alt=\"list-of-ticket-activities-displayed-in-home-tab-dashboard\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/list-of-ticket-activies-displayed-in-home-tab-dashboard.webp 682w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/list-of-ticket-activies-displayed-in-home-tab-dashboard-229x300.webp 229w\" sizes=\"(max-width: 682px) 100vw, 682px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-322f5255 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"322f5255\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5a58c055\" data-id=\"5a58c055\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fcd6d14 elementor-widget elementor-widget-heading\" data-id=\"fcd6d14\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support email and portal information <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-509b9880 elementor-widget elementor-widget-text-editor\" data-id=\"509b9880\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Right below the ticket summary, you\u2019ll see essential information about your helpdesk.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li><span data-contrast=\"auto\">The trial info displays how many days are left in your trial, with an option to choose your plan to upgrade.<\/span><\/li><li><span data-contrast=\"auto\">Your primary support email. Any email sent to this address is automatically converted into a ticket in your helpdesk. If you&#8217;d prefer to use your own custom email, you can configure it in the <\/span><a href=\"https:\/\/help.desk365.io\/en\/articles\/configuring-custom-support-emails-in-desk365\/\"><span data-contrast=\"none\">email settings<\/span><\/a><span data-contrast=\"auto\">.<\/span><\/li><li><span data-contrast=\"auto\">Your support portal URL. This is your public-facing support site from where your contacts can:<\/span><span data-ccp-props=\"{}\">\u00a0<br \/><\/span><span data-contrast=\"auto\">&#8211; Create and manage their support tickets.<\/span><span data-ccp-props=\"{}\">\u00a0<br \/><\/span><span data-contrast=\"auto\">&#8211; Browse articles from your Knowledge Base.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2cfb370d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2cfb370d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-64591739\" data-id=\"64591739\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64f29313 elementor-widget elementor-widget-image\" data-id=\"64f29313\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"593\" height=\"335\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/accessing-support-portal-url-email-from-hometab-dashboard.webp\" class=\"attachment-large size-large wp-image-31730\" alt=\"accessing-support-portal-url-email-from-hometab-dashboard\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/accessing-support-portal-url-email-from-hometab-dashboard.webp 593w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/accessing-support-portal-url-email-from-hometab-dashboard-300x169.webp 300w\" sizes=\"(max-width: 593px) 100vw, 593px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5b989f4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5b989f4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c81ca18\" data-id=\"c81ca18\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ded8e09 elementor-widget elementor-widget-heading\" data-id=\"ded8e09\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Knowledge base overview <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f0a96f elementor-widget elementor-widget-text-editor\" data-id=\"6f0a96f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">The knowledge base panel helps you manage and track your help content.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">\u00a0You\u2019ll see:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li><span data-contrast=\"auto\">The total number of published articles.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">The total number of categories.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">A list of categories and a quick link to view all, and\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">An option to create new articles.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-78a7972 e-flex e-con-boxed e-con e-parent\" data-id=\"78a7972\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a833c2b elementor-widget elementor-widget-image\" data-id=\"a833c2b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"587\" height=\"323\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/knowledge-base-card-in-hometab-dashboard.webp\" class=\"attachment-large size-large wp-image-31731\" alt=\"knowledge-base-card-in-hometab-dashboard\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/knowledge-base-card-in-hometab-dashboard.webp 587w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/knowledge-base-card-in-hometab-dashboard-300x165.webp 300w\" sizes=\"(max-width: 587px) 100vw, 587px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21a5a6b elementor-widget elementor-widget-text-editor\" data-id=\"21a5a6b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW180662893 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW180662893 BCX0\">This helps you ensure customers have access to the right information, and support agents can reference help content easily.<\/span><\/span><span class=\"EOP SCXW180662893 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3658e26 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3658e26\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-99c20b1\" data-id=\"99c20b1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-04fb7f5 elementor-widget elementor-widget-heading\" data-id=\"04fb7f5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tasks To Do <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dc4e18 elementor-widget elementor-widget-text-editor\" data-id=\"5dc4e18\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW102923415 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW102923415 BCX0\">The Tasks <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW102923415 BCX0\">To<\/span><span class=\"NormalTextRun SCXW102923415 BCX0\"> Do panel lets your team manage internal tasks directly within the helpdesk. Click Add Task to create a new internal task along with the <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW102923415 BCX0\">due<\/span><span class=\"NormalTextRun SCXW102923415 BCX0\">.<\/span><\/span><span class=\"EOP SCXW102923415 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-64ada45 e-flex e-con-boxed e-con e-parent\" data-id=\"64ada45\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea2d722 elementor-widget elementor-widget-image\" data-id=\"ea2d722\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"595\" height=\"337\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/tasks-to-do-card-in-hometab-dashboard.webp\" class=\"attachment-large size-large wp-image-31732\" alt=\"tasks-to-do-card-in-hometab-dashboard\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/tasks-to-do-card-in-hometab-dashboard.webp 595w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/tasks-to-do-card-in-hometab-dashboard-300x170.webp 300w\" sizes=\"(max-width: 595px) 100vw, 595px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4c14e3 elementor-widget elementor-widget-text-editor\" data-id=\"f4c14e3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW259582458 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW259582458 BCX0\">This makes it easy to track internal follow-ups and to-dos without leaving the main dashboard.<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW259582458 BCX0\"><span class=\"SCXW259582458 BCX0\">\u00a0<\/span><br class=\"SCXW259582458 BCX0\" \/><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW259582458 BCX0\"><span class=\"SCXW259582458 BCX0\">\u00a0<br \/><\/span><\/span><em><strong><span class=\"TextRun SCXW259582458 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW259582458 BCX0\">Also read: <\/span><\/span><\/strong><\/em><a class=\"Hyperlink SCXW259582458 BCX0\" href=\"https:\/\/help.desk365.io\/en\/articles\/setting-up-the-automation-rule-using-tasks-to-do-action\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW259582458 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW259582458 BCX0\" data-ccp-charstyle=\"Hyperlink\">Adding Tasks to Do to Tickets Using Automation<\/span><\/span><\/a><span class=\"EOP SCXW259582458 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f2541fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f2541fa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-082cd06\" data-id=\"082cd06\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9ffb14f elementor-widget elementor-widget-heading\" data-id=\"9ffb14f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tickets by agents<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d396a08 elementor-widget elementor-widget-text-editor\" data-id=\"d396a08\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">The tickets by agents panel gives you a quick snapshot of how tickets are distributed across your support team.<\/span>\u00a0<\/p><p><span data-contrast=\"auto\">This helps you monitor individual workloads, ensure fair ticket assignment, and identify if any team member is handling more than their share.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56296a0 elementor-widget elementor-widget-image\" data-id=\"56296a0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"581\" height=\"417\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/tickets-by-agents-helpdesk-dashboard-desk365-1.webp\" class=\"attachment-large size-large wp-image-33059\" alt=\"tickets-by-agents-helpdesk-dashboard-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/tickets-by-agents-helpdesk-dashboard-desk365-1.webp 581w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/tickets-by-agents-helpdesk-dashboard-desk365-1-300x215.webp 300w\" sizes=\"(max-width: 581px) 100vw, 581px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40f7a94 elementor-widget elementor-widget-text-editor\" data-id=\"40f7a94\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">You can refine the data using filters. For example, select a specific time range (like the last 30, 90, or 365 days) and filter tickets assigned to <\/span><span data-contrast=\"auto\">specific agents or groups <\/span><span data-contrast=\"auto\">(e.g., IT Support, Sales Agents, or individual team members).<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0b1f9a elementor-widget elementor-widget-image\" data-id=\"d0b1f9a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"393\" height=\"897\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/card-filters-tickets-by-agents-desk365.webp\" class=\"attachment-large size-large wp-image-33056\" alt=\"card-filters-tickets-by-agents-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/card-filters-tickets-by-agents-desk365.webp 393w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/card-filters-tickets-by-agents-desk365-131x300.webp 131w\" sizes=\"(max-width: 393px) 100vw, 393px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-defcded elementor-widget elementor-widget-text-editor\" data-id=\"defcded\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW239548511 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW239548511 BCX0\">Click on any section of the chart to drill down into the specific tickets handled by that agent.<\/span><\/span><span class=\"EOP SCXW239548511 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2fcb50f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2fcb50f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c91ec00\" data-id=\"c91ec00\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-61f44f0 elementor-widget elementor-widget-heading\" data-id=\"61f44f0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tickets by priority<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e2099a elementor-widget elementor-widget-text-editor\" data-id=\"7e2099a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW95806181 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW95806181 BCX0\">The tickets by priority panel lets you see how tickets are spread across different priority levels\u2014high, medium, and low.<\/span><\/span><span class=\"EOP SCXW95806181 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbef318 elementor-widget elementor-widget-image\" data-id=\"dbef318\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"572\" height=\"423\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/card-filters-tickets-by-priority-desk365-2.webp\" class=\"attachment-large size-large wp-image-33060\" alt=\"card-filters-tickets-by-priority-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/card-filters-tickets-by-priority-desk365-2.webp 572w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/card-filters-tickets-by-priority-desk365-2-300x222.webp 300w\" sizes=\"(max-width: 572px) 100vw, 572px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a1e6c0 elementor-widget elementor-widget-text-editor\" data-id=\"8a1e6c0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">This helps you focus on what\u2019s most urgent, so critical issues don\u2019t fall through the cracks.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">You can filter the view and click into each priority slice to see the corresponding tickets instantly.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a49f978 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a49f978\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-739d9e9\" data-id=\"739d9e9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a51cdee elementor-widget elementor-widget-heading\" data-id=\"a51cdee\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tickets by category<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-867d7aa elementor-widget elementor-widget-text-editor\" data-id=\"867d7aa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW87055463 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW87055463 BCX0\">The <\/span><span class=\"NormalTextRun SCXW87055463 BCX0\">t<\/span><span class=\"NormalTextRun SCXW87055463 BCX0\">ickets by <\/span><span class=\"NormalTextRun SCXW87055463 BCX0\">c<\/span><span class=\"NormalTextRun SCXW87055463 BCX0\">ategory card <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW87055463 BCX0\">gives<\/span><span class=\"NormalTextRun SCXW87055463 BCX0\"> you a clear visual breakdown of tickets by their assigned category.<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW87055463 BCX0\"><span class=\"SCXW87055463 BCX0\">\u00a0<\/span><br class=\"SCXW87055463 BCX0\" \/><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW87055463 BCX0\"><span class=\"SCXW87055463 BCX0\"><br \/><\/span><\/span><span class=\"TextRun SCXW87055463 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW87055463 BCX0\">This interactive pie chart helps you understand which types of issues are most common in your helpdesk, allowing you to <\/span><span class=\"NormalTextRun SCXW87055463 BCX0\">identify<\/span><span class=\"NormalTextRun SCXW87055463 BCX0\"> trends and recurring problem areas.<\/span><\/span><span class=\"EOP SCXW87055463 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ae3c27 elementor-widget elementor-widget-image\" data-id=\"1ae3c27\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"586\" height=\"418\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/tickets-by-category-card-desk365-helpdesk.webp\" class=\"attachment-large size-large wp-image-33687\" alt=\"tickets-by-category-card-desk365-helpdesk\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/tickets-by-category-card-desk365-helpdesk.webp 586w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/tickets-by-category-card-desk365-helpdesk-300x214.webp 300w\" sizes=\"(max-width: 586px) 100vw, 586px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9935ce0 elementor-widget elementor-widget-text-editor\" data-id=\"9935ce0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">When you filter by a specific category, the chart automatically displays its subcategories, giving you a deeper view of how tickets are distributed.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">You can also interact with the labels beside the pie chart to explore specific data points and analyze how ticket volumes vary across categories.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-74c6e89 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"74c6e89\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bc0f234\" data-id=\"bc0f234\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c7122e1 elementor-widget elementor-widget-heading\" data-id=\"c7122e1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tickets by status<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42fb987 elementor-widget elementor-widget-text-editor\" data-id=\"42fb987\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Similar to the tickets by category card, the tickets by status card provides an interactive visualization showing how tickets are distributed across different statuses \u2014 such as Open, Pending, Waiting for Vendor, Resolved, or Closed.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">You can filter by time range, groups, or agents to focus on specific sets of tickets. Clicking any section of the chart lets you quickly view the tickets within that status, helping you track progress and identify bottlenecks in your workflow<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd44cc9 elementor-widget elementor-widget-image\" data-id=\"cd44cc9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"585\" height=\"407\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/tickets-by-status-helpdesk-home-tab-dashboard-card-desk365.webp\" class=\"attachment-large size-large wp-image-33689\" alt=\"\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/tickets-by-status-helpdesk-home-tab-dashboard-card-desk365.webp 585w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/tickets-by-status-helpdesk-home-tab-dashboard-card-desk365-300x209.webp 300w\" sizes=\"(max-width: 585px) 100vw, 585px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-578b9fe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"578b9fe\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-352654b\" data-id=\"352654b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cae8eb5 elementor-widget elementor-widget-heading\" data-id=\"cae8eb5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Average times, ticket trends, and surveys <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-219dc7b elementor-widget elementor-widget-text-editor\" data-id=\"219dc7b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Depending on your ticket volume and data history, these panels appear on your Home Tab:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li><span data-contrast=\"auto\"><strong>Average times:<\/strong> View metrics like average first response time or resolution time over a selected time range.<\/span><span data-ccp-props=\"{}\"> <span class=\"TextRun SCXW267439791 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW267439791 BCX0\">Filter<\/span><span class=\"NormalTextRun SCXW267439791 BCX0\"> these metrics by <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW267439791 BCX0\">days<\/span><span class=\"NormalTextRun SCXW267439791 BCX0\"> or hours, <\/span><span class=\"NormalTextRun SCXW267439791 BCX0\">and<\/span><span class=\"NormalTextRun SCXW267439791 BCX0\"> also by groups, to compare performance across different teams within your organization.<\/span><\/span><span class=\"EOP SCXW267439791 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\"><strong>Ticket trends:<\/strong> Analyze how tickets are flowing through different statuses. Example: If many tickets are stuck in a \u201cWaiting for Vendor\u201d status, this panel will help you spot the delay.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\"><strong>Surveys:<\/strong> Show how satisfied customers are with your support.\u00a0 <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">You can filter the data by time range to spot trends.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-ed787c1 e-flex e-con-boxed e-con e-parent\" data-id=\"ed787c1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-571ea7c elementor-widget elementor-widget-image\" data-id=\"571ea7c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"201\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/average-times-ticket-trends-surveys-desk365-hometab-dashboard-1024x201.webp\" class=\"attachment-large size-large wp-image-31733\" alt=\"average-times-ticket-trends-surveys-desk365-hometab-dashboard\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/average-times-ticket-trends-surveys-desk365-hometab-dashboard-1024x201.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/average-times-ticket-trends-surveys-desk365-hometab-dashboard-300x59.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/average-times-ticket-trends-surveys-desk365-hometab-dashboard-768x151.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/average-times-ticket-trends-surveys-desk365-hometab-dashboard-1536x301.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/average-times-ticket-trends-surveys-desk365-hometab-dashboard.webp 1816w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7bc39e9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7bc39e9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a70f535\" data-id=\"a70f535\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a7eaa8f elementor-widget elementor-widget-heading\" data-id=\"a7eaa8f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Roles that can customize home tab panels\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74ee62e elementor-widget elementor-widget-text-editor\" data-id=\"74ee62e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">In Desk365, Admins can create and customize dashboards that are visible to all agents or specific groups\u2014making it easy to tailor the Home tab for different teams. Agents can also create dashboards, but these are limited to personal use and are visible only to them.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">If you&#8217;d like other roles\u2014like department heads or team leads\u2014to manage dashboards for their teams, you can do so by creating a custom role with the appropriate permissions.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"auto\">Note:<\/span><\/b><span data-contrast=\"auto\"> Creating multiple dashboards feature is available exclusively on the Plus and Premium Plans.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">\u00a0To allow a user role to create or manage dashboards:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Go to Settings &gt; Admin &gt; Roles<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Create a new role (e.g., Support Coordinator)<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Set the Ticket Scope to one of the following:<br \/><\/span>&#8211;\u00a0 Global Access \u2013 to allow full dashboard visibility (All Agents, Groups, Only Me)<span data-ccp-props=\"{}\"> <br \/><\/span>&#8211;\u00a0 Group Only Access \u2013 to allow group and personal dashboards<span data-ccp-props=\"{}\"> <br \/><\/span>&#8211;\u00a0 Agent Only Access \u2013 for personal dashboards only<span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Under Feature Access, check the box for &#8220;Can create dashboards&#8221;<\/span>\u00a0<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-bb20848 e-flex e-con-boxed e-con e-parent\" data-id=\"bb20848\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3109b3 elementor-widget elementor-widget-image\" data-id=\"f3109b3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configure-role-access-to-create-dashboards-desk365-1024x484.webp\" class=\"attachment-large size-large wp-image-33690\" alt=\"configure-role-access-to-create-dashboards-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configure-role-access-to-create-dashboards-desk365-1024x484.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configure-role-access-to-create-dashboards-desk365-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configure-role-access-to-create-dashboards-desk365-768x363.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configure-role-access-to-create-dashboards-desk365-1536x726.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/configure-role-access-to-create-dashboards-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b701cc5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b701cc5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1837148\" data-id=\"1837148\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8917384 elementor-widget elementor-widget-heading\" data-id=\"8917384\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Common use cases of home tab customization\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-700301c elementor-widget elementor-widget-text-editor\" data-id=\"700301c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c92ddb9 elementor-widget elementor-widget-text-editor\" data-id=\"7c92ddb9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>Home tab panels are useful to measure critical help desk metrics in different ways you would like to observe.<\/p><p>Let\u2019s see a few examples on how customizing home tab might be useful for your business.<\/p><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-76ec507 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"76ec507\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-28bc144\" data-id=\"28bc144\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a80aebe elementor-widget elementor-widget-heading\" data-id=\"a80aebe\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Understand why certain tickets are taking more time for resolution<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-158d4f2 elementor-widget elementor-widget-text-editor\" data-id=\"158d4f2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The home tab helps you to identify issues in real-time why certain tickets take more time for resolution like issues related to third-party vendors. That\u2019s where having the Ticket Trends panel as part of your home tab will be useful. You can also add additional statuses known as custom statuses\u00a0to track issues that are specific to your helpdesk.<\/p><p>The Ticket Trends panel with the custom statuses to your home tab dashboard will make you informed if there are specific statuses that are delaying the overall performance of your helpdesk (like \u2018Waiting for Vendor\u2019 status).<\/p><p>You can also change the time period as per your wish to analyze these issue.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-f9d71cc e-flex e-con-boxed e-con e-parent\" data-id=\"f9d71cc\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7651cb elementor-widget elementor-widget-image\" data-id=\"b7651cb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"596\" height=\"350\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/analysing-ticket-trends.webp\" class=\"attachment-large size-large wp-image-31735\" alt=\"analyzing-ticket-trends\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/analysing-ticket-trends.webp 596w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/analysing-ticket-trends-300x176.webp 300w\" sizes=\"(max-width: 596px) 100vw, 596px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c35a8e3 elementor-widget elementor-widget-text-editor\" data-id=\"c35a8e3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">The home tab in Desk365 is your team\u2019s central hub for tracking helpdesk performance. With real-time insights into ticket activity, access to knowledge content, internal task tracking, and customer feedback, it empowers your support team to work more effectively.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Customize your home tab to highlight the most relevant data, streamline your daily workflow, and keep your team aligned.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":5,"featured_media":0,"parent":17828,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-18112","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18112","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=18112"}],"version-history":[{"count":71,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18112\/revisions"}],"predecessor-version":[{"id":35812,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18112\/revisions\/35812"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/17828"}],"next":[{"title":"Creating and managing multiple home tab dashboards","link":"https:\/\/help.desk365.io\/en\/articles\/multiple-home-tab-dashboards\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/32513"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=18112"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=18112"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}