{"id":18129,"date":"2023-04-25T15:31:47","date_gmt":"2023-04-25T15:31:47","guid":{"rendered":"https:\/\/vigneshkarthik.website\/helpdesk\/docs\/desk365-agent-guide\/working-with-the-ticket-details-page\/keep-track-of-ticket-tasks\/"},"modified":"2026-03-16T11:59:07","modified_gmt":"2026-03-16T11:59:07","slug":"keep-track-of-ticket-tasks","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/keep-track-of-ticket-tasks\/","title":{"rendered":"Maintain a record of ticket related tasks"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18129\" class=\"elementor elementor-18129\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-95156f8 e-flex e-con-boxed e-con e-parent\" data-id=\"95156f8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3858f01 elementor-widget elementor-widget-template\" data-id=\"3858f01\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35523\" class=\"elementor elementor-35523\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dbc061 e-flex e-con-boxed e-con e-parent\" data-id=\"9dbc061\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e5d324 elementor-widget elementor-widget-html\" data-id=\"4e5d324\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n<span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n<span style=\"display:inline-flex; align-items:center; gap:8px;\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n<circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n<path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n<span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n<\/span>\n<span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n<span style=\"display:inline-flex; align-items:center; gap:8px;\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n<circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n<path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n<span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n<\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-345b148 elementor-widget elementor-widget-text-editor\" data-id=\"345b148\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>For tickets that require several tasks to be completed, you can keep track of these tasks on the Ticket Details page by checking the \u2018Tasks To Do\u2019 panel found on the right side of the Ticket Details page.<\/p><p><a href=\"https:\/\/www.desk365.io\/\">Desk365<\/a> offers quite an easy way to add tasks with due dates and options to change the due date, edit tasks, and delete tasks. You can add any number of tasks specific to a ticket.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-672c31b e-flex e-con-boxed e-con e-parent\" data-id=\"672c31b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67e762e elementor-widget elementor-widget-heading\" data-id=\"67e762e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to add Tasks To Do for a ticket?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2308ca elementor-widget elementor-widget-text-editor\" data-id=\"b2308ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>1. Navigate to Tickets &gt; All Tickets, then click on a specific ticket to enter the Ticket Details page. This is where you can add the tasks specific to a ticket.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c54d971 elementor-widget elementor-widget-image\" data-id=\"c54d971\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"482\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/tasks-to-do-in-desk365-1024x482.webp\" class=\"attachment-large size-large wp-image-31981\" alt=\"tasks-to-do-in-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/tasks-to-do-in-desk365-1024x482.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/tasks-to-do-in-desk365-300x141.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/tasks-to-do-in-desk365-768x362.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/tasks-to-do-in-desk365-1536x723.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/tasks-to-do-in-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e52d84 elementor-widget elementor-widget-text-editor\" data-id=\"3e52d84\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>2. Click on &#8216;Add Task&#8217; as shown below.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb2fe91 elementor-widget elementor-widget-image\" data-id=\"eb2fe91\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/add-task-in-helpdesk-1024x484.webp\" class=\"attachment-large size-large wp-image-31980\" alt=\"add-task-in-helpdesk\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/add-task-in-helpdesk-1024x484.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/add-task-in-helpdesk-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/add-task-in-helpdesk-768x363.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/add-task-in-helpdesk-1536x726.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/add-task-in-helpdesk.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c731fd5 elementor-widget elementor-widget-text-editor\" data-id=\"c731fd5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>3. Now add any task related to that ticket. For instance, &#8216;Order a new Laptop&#8217; has been added as the task to be done here.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5627415 elementor-widget elementor-widget-image\" data-id=\"5627415\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"326\" height=\"202\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/entering-a-task-to-do-in-desk365.webp\" class=\"attachment-large size-large wp-image-31982\" alt=\"entering-a-task-to-do-in-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/entering-a-task-to-do-in-desk365.webp 326w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/entering-a-task-to-do-in-desk365-300x186.webp 300w\" sizes=\"(max-width: 326px) 100vw, 326px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c8b888 elementor-widget elementor-widget-text-editor\" data-id=\"3c8b888\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>4. You can also add a due time for the ticket. Click on &#8216;Set Due Time&#8217; to specify the &#8216;Due on&#8217; time for that task.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e51b32e elementor-widget elementor-widget-image\" data-id=\"e51b32e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"331\" height=\"209\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/set-due-time-for-task-to-do.webp\" class=\"attachment-large size-large wp-image-31983\" alt=\"set-due-time-for-task-to-do\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/set-due-time-for-task-to-do.webp 331w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/set-due-time-for-task-to-do-300x189.webp 300w\" sizes=\"(max-width: 331px) 100vw, 331px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e489f1 elementor-widget elementor-widget-text-editor\" data-id=\"2e489f1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>5. Set the due date and time by which the task needs to be completed, then click &#8216;Save&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4023383 elementor-widget elementor-widget-image\" data-id=\"4023383\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"445\" height=\"265\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/set-the-due-time-and-date.webp\" class=\"attachment-large size-large wp-image-31984\" alt=\"set-the-due-time-and-date\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/set-the-due-time-and-date.webp 445w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/set-the-due-time-and-date-300x179.webp 300w\" sizes=\"(max-width: 445px) 100vw, 445px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1f1c1d elementor-widget elementor-widget-text-editor\" data-id=\"f1f1c1d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>6. The &#8216;Due on&#8217; gets added for the task. Finally click on &#8216;Add&#8217; to include the task.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d052eb3 elementor-widget elementor-widget-image\" data-id=\"d052eb3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"325\" height=\"187\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/due-added-to-task-to-do-desk365.webp\" class=\"attachment-large size-large wp-image-31985\" alt=\"due-added-to-task-to-do-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/due-added-to-task-to-do-desk365.webp 325w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/due-added-to-task-to-do-desk365-300x173.webp 300w\" sizes=\"(max-width: 325px) 100vw, 325px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4519ac5 elementor-widget elementor-widget-text-editor\" data-id=\"4519ac5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The task has been added and is now a part of the ticket. It will be displayed as shown below.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e44ecd elementor-widget elementor-widget-image\" data-id=\"9e44ecd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"322\" height=\"193\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/task-to-do-added.webp\" class=\"attachment-large size-large wp-image-31986\" alt=\"task-to-do-added\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/task-to-do-added.webp 322w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/task-to-do-added-300x180.webp 300w\" sizes=\"(max-width: 322px) 100vw, 322px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce993ef e-flex e-con-boxed e-con e-parent\" data-id=\"ce993ef\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a7ed83 elementor-widget elementor-widget-heading\" data-id=\"2a7ed83\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Change 'Due on' for a task<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-986ddef elementor-widget elementor-widget-text-editor\" data-id=\"986ddef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You can easily modify the due date and time for a task in Desk365. To do so, simply hover over the task to access more options related to that specific task.<\/p><p>1. Click on &#8216;Set Due Time&#8217; and update the date and time.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f590bd5 elementor-widget elementor-widget-image\" data-id=\"f590bd5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"328\" height=\"213\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/edit-set-due-time.webp\" class=\"attachment-large size-large wp-image-31987\" alt=\"\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/edit-set-due-time.webp 328w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/edit-set-due-time-300x195.webp 300w\" sizes=\"(max-width: 328px) 100vw, 328px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63975f1 elementor-widget elementor-widget-text-editor\" data-id=\"63975f1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>2. For instance, the due time has been changed to 11:00 AM here. You will notice this change reflected in the task&#8217;s &#8216;Due on&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5f99de elementor-widget elementor-widget-image\" data-id=\"a5f99de\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"321\" height=\"202\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/due-time-changed.webp\" class=\"attachment-large size-large wp-image-31988\" alt=\"due-time-changed\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/due-time-changed.webp 321w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/due-time-changed-300x189.webp 300w\" sizes=\"(max-width: 321px) 100vw, 321px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69e7598 e-flex e-con-boxed e-con e-parent\" data-id=\"69e7598\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c459a54 elementor-widget elementor-widget-heading\" data-id=\"c459a54\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to edit a task?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ded2d9 elementor-widget elementor-widget-text-editor\" data-id=\"2ded2d9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Desk365 also offers the option to edit a task. To do so, hover over the task.<\/p><p>1. Click on &#8216;Edit Task&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcf10b8 elementor-widget elementor-widget-image\" data-id=\"fcf10b8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"319\" height=\"196\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/edit-task-in-task-to-do.webp\" class=\"attachment-large size-large wp-image-31989\" alt=\"edit-task-in-task-to-do\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/edit-task-in-task-to-do.webp 319w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/edit-task-in-task-to-do-300x184.webp 300w\" sizes=\"(max-width: 319px) 100vw, 319px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41ef634 elementor-widget elementor-widget-text-editor\" data-id=\"41ef634\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>2. You can edit the task as demonstrated. For instance, here it has been modified to &#8216;Order a new HP Laptop&#8217;. After making changes to the task, click on &#8216;Save&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5b8d90 elementor-widget elementor-widget-image\" data-id=\"d5b8d90\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"313\" height=\"230\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/editing-task-details.webp\" class=\"attachment-large size-large wp-image-31990\" alt=\"editing-task-details\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/editing-task-details.webp 313w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/editing-task-details-300x220.webp 300w\" sizes=\"(max-width: 313px) 100vw, 313px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3592b88 e-flex e-con-boxed e-con e-parent\" data-id=\"3592b88\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e4d868 elementor-widget elementor-widget-heading\" data-id=\"7e4d868\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to delete a task?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc533a7 elementor-widget elementor-widget-text-editor\" data-id=\"cc533a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To delete a task, hover over the task.<\/p><p>1. Click on the &#8216;Delete Task&#8217; option.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd2b4b9 elementor-widget elementor-widget-image\" data-id=\"bd2b4b9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"323\" height=\"193\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/delete-task-to-do.webp\" class=\"attachment-large size-large wp-image-31991\" alt=\"delete-task-to-do\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/delete-task-to-do.webp 323w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/delete-task-to-do-300x179.webp 300w\" sizes=\"(max-width: 323px) 100vw, 323px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ff75e3 elementor-widget elementor-widget-text-editor\" data-id=\"7ff75e3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>2. Click on &#8216;Delete&#8217; in the &#8216;Delete Task?&#8217; pop-up to delete the task.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fa3409 elementor-widget elementor-widget-image\" data-id=\"0fa3409\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"447\" height=\"217\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/delete-task-dialog-box.webp\" class=\"attachment-large size-large wp-image-31992\" alt=\"delete-task-dialog-box\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/delete-task-dialog-box.webp 447w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/delete-task-dialog-box-300x146.webp 300w\" sizes=\"(max-width: 447px) 100vw, 447px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba09fd7 e-flex e-con-boxed e-con e-parent\" data-id=\"ba09fd7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee41aba elementor-widget elementor-widget-heading\" data-id=\"ee41aba\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Completing the Tasks To Do<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef6338e elementor-widget elementor-widget-text-editor\" data-id=\"ef6338e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>After completing the task, just enable the checkbox of the task.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bc092a elementor-widget elementor-widget-image\" data-id=\"2bc092a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"316\" height=\"197\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/complete-a-task-to-do.webp\" class=\"attachment-large size-large wp-image-31993\" alt=\"complete-a-task-to-do\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/complete-a-task-to-do.webp 316w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/complete-a-task-to-do-300x187.webp 300w\" sizes=\"(max-width: 316px) 100vw, 316px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09899eb elementor-widget elementor-widget-text-editor\" data-id=\"09899eb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The completed tasks will appear as shown here.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ceb5a3c elementor-widget elementor-widget-image\" data-id=\"ceb5a3c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"322\" height=\"171\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/completed-task-to-do.webp\" class=\"attachment-large size-large wp-image-31994\" alt=\"completed-task-to-do\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/completed-task-to-do.webp 322w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/completed-task-to-do-300x159.webp 300w\" sizes=\"(max-width: 322px) 100vw, 322px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e166e4e e-flex e-con-boxed e-con e-parent\" data-id=\"e166e4e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-714ffdc elementor-widget elementor-widget-heading\" data-id=\"714ffdc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tasks To Do in home tab<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05cbd06 elementor-widget elementor-widget-text-editor\" data-id=\"05cbd06\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Desk365 has the capability to display the Tasks to Do on the <a href=\"https:\/\/help.desk365.io\/en\/articles\/customize-the-home-tab-in-desk365\/\">Home tab<\/a>, allowing for quick access. You can locate the Tasks To Do panel on the right side of the Home tab. All the activities mentioned above can also be performed in the Home tab.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f62d351 elementor-widget elementor-widget-image\" data-id=\"f62d351\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"598\" height=\"343\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/task-to-do-card-in-home-tab-dashboard.webp\" class=\"attachment-large size-large wp-image-31995\" alt=\"task-to-do-card-in-home-tab-dashboard\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/task-to-do-card-in-home-tab-dashboard.webp 598w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/task-to-do-card-in-home-tab-dashboard-300x172.webp 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29438e8 e-flex e-con-boxed e-con e-parent\" data-id=\"29438e8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c0626a elementor-widget elementor-widget-heading\" data-id=\"1c0626a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tasks To Do in Closure Rules<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c17a85 elementor-widget elementor-widget-text-editor\" data-id=\"6c17a85\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Task To Do can be added as part of the Closure Rules in Desk365. You can configure the rules to ensure tasks are completed before closing or resolving, as demonstrated below.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5442da8 elementor-widget elementor-widget-image\" data-id=\"5442da8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"871\" height=\"847\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/task-to-do-in-closure-rules.webp\" class=\"attachment-large size-large wp-image-31996\" alt=\"task-to-do-in-closure-rules\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/task-to-do-in-closure-rules.webp 871w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/task-to-do-in-closure-rules-300x292.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/task-to-do-in-closure-rules-768x747.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/task-to-do-in-closure-rules-16x16.webp 16w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/task-to-do-in-closure-rules-370x360.webp 370w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/task-to-do-in-closure-rules-18x18.webp 18w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/task-to-do-in-closure-rules-20x20.webp 20w\" sizes=\"(max-width: 871px) 100vw, 871px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-911f93b elementor-widget elementor-widget-text-editor\" data-id=\"911f93b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To know more about closure rules, explore <a href=\"https:\/\/help.desk365.io\/en\/articles\/setting-up-closure-rules-in-desk365\/\">Closure Rules in Desk365<\/a>.<\/p><p>Overall, the &#8216;Tasks To Do&#8217; feature within Desk365 proves quite handy for managing your tasks and ensuring they get done within the set deadlines.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":13,"featured_media":0,"parent":17829,"menu_order":7,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-18129","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18129","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=18129"}],"version-history":[{"count":43,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18129\/revisions"}],"predecessor-version":[{"id":35882,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18129\/revisions\/35882"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/17829"}],"next":[{"title":"Configure ticket properties","link":"https:\/\/help.desk365.io\/en\/articles\/configure-ticket-properties\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18158"}],"prev":[{"title":"Track time spent on tickets in Desk365","link":"https:\/\/help.desk365.io\/en\/articles\/track-time-spent-on-tickets\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18125"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=18129"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=18129"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}