{"id":18183,"date":"2023-04-29T12:42:04","date_gmt":"2023-04-29T12:42:04","guid":{"rendered":"https:\/\/vigneshkarthik.website\/helpdesk\/docs\/desk365-agent-guide\/working-with-the-tickets-list-page\/create-custom-ticket-views\/"},"modified":"2026-03-16T11:44:53","modified_gmt":"2026-03-16T11:44:53","slug":"create-custom-ticket-views","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/create-custom-ticket-views\/","title":{"rendered":"Create custom views for tickets"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18183\" class=\"elementor elementor-18183\" data-elementor-post-type=\"docs\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6edf1874 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6edf1874\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-20a42b34\" data-id=\"20a42b34\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-86864df elementor-widget elementor-widget-template\" data-id=\"86864df\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b406658 elementor-widget elementor-widget-video\" data-id=\"3b406658\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=wuTnxfIrMe4&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-70f59b34 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"70f59b34\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7524f8e\" data-id=\"7524f8e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-210d328c elementor-widget elementor-widget-text-editor\" data-id=\"210d328c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Custom Views help you to organize tickets better by grouping them into lists based on a defined set of criteria. For example, you can create a view for open tickets that are assigned to you, a view for tickets with specific SLAs applied to it, a view for tickets coming from a particular company, and more.<\/p><p>Using custom views can help your support team determine which tickets need immediate attention, help them stay focused, and plan accordingly on responding to the important customer queries first.<\/p><p><a href=\"https:\/\/www.desk365.io\/\">Desk365<\/a> provides you with these default ticket views: All Tickets, My Open and Pending Tickets, Unassigned and My Open Tickets, Unresolved Tickets, Spam, and Trash.\u00a0<\/p><p>In addition to this, you can create your own custom view according to your needs, which we will discuss in detail below.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25fddd32 elementor-widget elementor-widget-heading\" data-id=\"25fddd32\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Creating a custom view<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3578c767 elementor-widget elementor-widget-text-editor\" data-id=\"3578c767\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The Tickets tab lets you filter out and view a list of tickets that you want to get started with. You can filter tickets by created time, SLA, priority, status, groups, agents, channels, and more.<\/p><p>You can create filtered ticket views that suit your requirements, save them as &#8216;Custom Views&#8217; and they\u2019re available for you in the left side ticket navigation bar.<\/p><p>You can also get analytics and metrics based on custom views.<\/p><p>These are the steps you need to follow to create a custom view in Desk365:<\/p><p>1. <b><span data-contrast=\"auto\">Select and apply filters:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\"> \u00a0<\/span><span data-contrast=\"auto\">Start by choosing the filters you want for your ticket list\u2014for example, tickets assigned to all agents with status <\/span><i><span data-contrast=\"auto\">Open, Pending, Resolved,<\/span><\/i><span data-contrast=\"auto\"> or <\/span><i><span data-contrast=\"auto\">Closed<\/span><\/i><span data-contrast=\"auto\">. Once selected, click the \u2018Apply Filters\u2019 button to see only those tickets.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2e0b1dfa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2e0b1dfa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3192ccb6\" data-id=\"3192ccb6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-286e930 elementor-widget elementor-widget-image\" data-id=\"286e930\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"323\" height=\"785\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/applying-filters-ticket-list-view-desk365.webp\" class=\"attachment-medium_large size-medium_large wp-image-33165\" alt=\"applying-filters-ticket-list-view-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/applying-filters-ticket-list-view-desk365.webp 323w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/applying-filters-ticket-list-view-desk365-123x300.webp 123w\" sizes=\"(max-width: 323px) 100vw, 323px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2c880b43 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2c880b43\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cebc188\" data-id=\"cebc188\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-17984a57 elementor-widget elementor-widget-text-editor\" data-id=\"17984a57\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b><span data-contrast=\"auto\">2. Save as a custom view: <\/span><\/b><span data-contrast=\"auto\">You can save this filtered list in two ways:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Click the <\/span><b><span data-contrast=\"auto\">\u201cNew Custom View\u201d<\/span><\/b><span data-contrast=\"auto\"> button on the left panel, give it a name (e.g., AllAgentView), and it will appear in your ticket navigation bar.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Or, use the <\/span><b><span data-contrast=\"auto\">drop-down icon next to the Apply Filters button<\/span><\/b><span data-contrast=\"auto\"> to directly create and save the view from the filter panel itself.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">For every custom view you create, Desk365 also shows the ticket count next to it, so you can easily track and analyze your tickets.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c519413 elementor-widget elementor-widget-image\" data-id=\"2c519413\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"363\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/creating-custom-views-in-desk365-768x363.webp\" class=\"attachment-medium_large size-medium_large wp-image-33166\" alt=\"creating-custom-views-in-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/creating-custom-views-in-desk365-768x363.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/creating-custom-views-in-desk365-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/creating-custom-views-in-desk365-1024x484.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/creating-custom-views-in-desk365-1536x726.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/creating-custom-views-in-desk365.webp 1918w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1e4e3caa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1e4e3caa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57c0c40d\" data-id=\"57c0c40d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12a2bca6 elementor-widget elementor-widget-heading\" data-id=\"12a2bca6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Custom view visibility settings <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-596516e3 elementor-widget elementor-widget-text-editor\" data-id=\"596516e3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>When you create a custom view, you have three choices that are available for you. You have the option to:<\/p><p>1. Share the custom view with all your agents.<\/p><p>2. Share the custom view with agents belonging to specific group(s).<\/p><p>3. Create a custom view just for you.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d4b1da elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d4b1da\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-39afc13e\" data-id=\"39afc13e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74cc65aa elementor-widget elementor-widget-image\" data-id=\"74cc65aa\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"618\" height=\"591\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/custom-view.webp\" class=\"attachment-medium_large size-medium_large wp-image-31789\" alt=\"custom-view\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/custom-view.webp 618w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/custom-view-300x287.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/custom-view-16x16.webp 16w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/custom-view-18x18.webp 18w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/custom-view-20x20.webp 20w\" sizes=\"(max-width: 618px) 100vw, 618px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2428f8f9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2428f8f9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-691dd4fd\" data-id=\"691dd4fd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d1191e9 elementor-widget elementor-widget-text-editor\" data-id=\"d1191e9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>By default, admins have the choice to do all these functions and they can also view the custom view created by other group(s) or agents even when they are not part of that group(s).<\/p><p>You will also notice the icon differentiation for each custom view. A single person icon represents the custom view &#8216;Visible only to me&#8217; whereas a two-person icon means custom view that is &#8216;Shared with all agents in a group(s)&#8217;. The three-person icon represents a custom view that is &#8216;Shared with all the agents&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68737ca8 elementor-widget elementor-widget-heading\" data-id=\"68737ca8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Reorder custom views<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ca095e3 elementor-widget elementor-widget-text-editor\" data-id=\"4ca095e3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Custom views are ordered by their category (shared to all, shared to a group, or individual view) and within their category ordered in ascending alphabetical order. You can drag and drop the custom views in the order of your choice that you want to view.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6cf838f6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6cf838f6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1418f55f\" data-id=\"1418f55f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-17915d6a elementor-widget elementor-widget-image\" data-id=\"17915d6a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"617\" height=\"527\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/custom-views-order.webp\" class=\"attachment-medium_large size-medium_large wp-image-31790\" alt=\"custom-views-order\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/custom-views-order.webp 617w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/custom-views-order-300x256.webp 300w\" sizes=\"(max-width: 617px) 100vw, 617px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3f4159e4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3f4159e4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-50b6c708\" data-id=\"50b6c708\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-612cd55 elementor-widget elementor-widget-heading\" data-id=\"612cd55\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Delete custom views<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f0aa9f9 elementor-widget elementor-widget-text-editor\" data-id=\"4f0aa9f9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You can delete a custom ticket view that you think will no longer be useful for your support team or agents.<\/p><p>To delete it, click on the &#8216;Edit Custom View&#8217; button that is available next to the custom view that you&#8217;ve created.<br \/><br \/>Now, the custom view pops-up where you can see the &#8216;Delete&#8217; option.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2bbc9432 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2bbc9432\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-18a9579e\" data-id=\"18a9579e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75ee5a19 elementor-widget elementor-widget-image\" data-id=\"75ee5a19\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"617\" height=\"638\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/delete-custom-view.webp\" class=\"attachment-medium_large size-medium_large wp-image-31791\" alt=\"\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/delete-custom-view.webp 617w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/delete-custom-view-290x300.webp 290w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/delete-custom-view-16x16.webp 16w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/delete-custom-view-18x18.webp 18w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/delete-custom-view-20x20.webp 20w\" sizes=\"(max-width: 617px) 100vw, 617px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-37f163a7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"37f163a7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-63a8f9cf\" data-id=\"63a8f9cf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1b9e7af7 elementor-widget elementor-widget-heading\" data-id=\"1b9e7af7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Caching current ticket view<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-358670b9 elementor-widget elementor-widget-text-editor\" data-id=\"358670b9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Desk365 now saves your last visited ticket view. This makes it super easy to get back to the exact list of tickets you&#8217;ve been viewing. For instance, if you are viewing a custom ticket view or even a list based on a specific set of filters, clicking on the Tickets tab (from any tab) will take you back to the same list of tickets.<\/p><p>Let&#8217;s take an example to see how this feature can be useful.<\/p><p>Suppose, you&#8217;re working on IT Support tickets.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-538e3b6e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"538e3b6e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-75b69d24\" data-id=\"75b69d24\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64aa673e elementor-widget elementor-widget-image\" data-id=\"64aa673e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"486\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/it-support-tickets-custom-view-1024x486.webp\" class=\"attachment-large size-large wp-image-31792\" alt=\"it-support-tickets-custom-view\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/it-support-tickets-custom-view-1024x486.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/it-support-tickets-custom-view-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/it-support-tickets-custom-view-768x364.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/it-support-tickets-custom-view-1536x729.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/it-support-tickets-custom-view.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7698ec1e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7698ec1e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f69bb07\" data-id=\"5f69bb07\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a0ba1e8 elementor-widget elementor-widget-text-editor\" data-id=\"4a0ba1e8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>After some point of time, you&#8217;re switching tabs to perform other functions in your helpdesk.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26ed3df4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"26ed3df4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-41610a24\" data-id=\"41610a24\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-13c4eaa1 elementor-widget elementor-widget-image\" data-id=\"13c4eaa1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/switching-tabs-from-custom-view-1024x485.webp\" class=\"attachment-large size-large wp-image-31793\" alt=\"switching-tabs-from-custom-view\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/switching-tabs-from-custom-view-1024x485.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/switching-tabs-from-custom-view-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/switching-tabs-from-custom-view-768x364.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/switching-tabs-from-custom-view-1536x727.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/switching-tabs-from-custom-view.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-293b0a96 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"293b0a96\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7858c426\" data-id=\"7858c426\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-41bc206d elementor-widget elementor-widget-text-editor\" data-id=\"41bc206d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>When you go back to the Tickets tab to work on the remaining tickets, the system will then remember your last seen ticket view and will take you back to the previously viewed tickets, thereby making the navigation easier for you.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41aa9d7c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"41aa9d7c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-56f20148\" data-id=\"56f20148\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-15e3a937 elementor-widget elementor-widget-image\" data-id=\"15e3a937\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/caching-ticket-view-in-desk365-1024x484.webp\" class=\"attachment-large size-large wp-image-31794\" alt=\"caching-ticket-view-in-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/caching-ticket-view-in-desk365-1024x484.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/caching-ticket-view-in-desk365-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/caching-ticket-view-in-desk365-768x363.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/caching-ticket-view-in-desk365-1536x726.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/caching-ticket-view-in-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-40343e9e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"40343e9e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5eb1588a\" data-id=\"5eb1588a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c66b13a elementor-widget elementor-widget-heading\" data-id=\"c66b13a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Custom roles<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68db1507 elementor-widget elementor-widget-text-editor\" data-id=\"68db1507\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You can also <a href=\"https:\/\/help.desk365.io\/en\/articles\/setting-up-custom-roles\/\">create a new custom role<\/a> and provide your support team members a group only access and also enable them the option to create shared custom ticket views.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fbd582 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fbd582\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4d5a75dd\" data-id=\"4d5a75dd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21eae5c9 elementor-widget elementor-widget-image\" data-id=\"21eae5c9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1121\" height=\"2114\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/new-custom-role-with-shared-custom-view-access.webp\" class=\"attachment-full size-full wp-image-31795\" alt=\"new-custom-role-with-shared-custom-view-access\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/new-custom-role-with-shared-custom-view-access.webp 1121w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/new-custom-role-with-shared-custom-view-access-159x300.webp 159w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/new-custom-role-with-shared-custom-view-access-543x1024.webp 543w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/new-custom-role-with-shared-custom-view-access-768x1448.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/new-custom-role-with-shared-custom-view-access-815x1536.webp 815w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/new-custom-role-with-shared-custom-view-access-1086x2048.webp 1086w\" sizes=\"(max-width: 1121px) 100vw, 1121px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bcec1f1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bcec1f1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-374fccaf\" data-id=\"374fccaf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22d0ccdd elementor-widget elementor-widget-heading\" data-id=\"22d0ccdd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Minimize &amp; drag functionality in ticket views<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24343736 elementor-widget elementor-widget-text-editor\" data-id=\"24343736\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Now, you can drag the ticket view to left or right however you wish to do so. You can also click on the dropdown button to minimize a view if you want to hide the ticket view or custom view.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4b120575 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b120575\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-276afdba\" data-id=\"276afdba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59d59b89 elementor-widget elementor-widget-image\" data-id=\"59d59b89\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/minimize-drag-functionality-in-ticket-views-1024x485.webp\" class=\"attachment-large size-large wp-image-31796\" alt=\"minimize-drag-functionality-in-ticket- views\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/minimize-drag-functionality-in-ticket-views-1024x485.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/minimize-drag-functionality-in-ticket-views-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/minimize-drag-functionality-in-ticket-views-768x364.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/minimize-drag-functionality-in-ticket-views-1536x727.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/minimize-drag-functionality-in-ticket-views.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-48a2588 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"48a2588\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f8021a4\" data-id=\"f8021a4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2bb8753 elementor-widget elementor-widget-heading\" data-id=\"2bb8753\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Updating an existing custom view <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f731d9 elementor-widget elementor-widget-text-editor\" data-id=\"1f731d9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">If you\u2019re already inside a custom view and decide to change the filters, you don\u2019t always need to create a new one. After applying the updated filters, you\u2019ll see two options: Create a New Custom View and Save in this Custom View. Choosing the save option updates your current view with the latest filters applied.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">This way, you can choose whether to expand your list of views or simply refine an existing one, keeping your workspace neat and uncluttered.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-447c65e elementor-widget elementor-widget-image\" data-id=\"447c65e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/apply-filters-in-existing-custom-view-and-save-desk365-1024x485.webp\" class=\"attachment-large size-large wp-image-33168\" alt=\"apply-filters-in-existing-custom-view-and-save-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/apply-filters-in-existing-custom-view-and-save-desk365-1024x485.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/apply-filters-in-existing-custom-view-and-save-desk365-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/apply-filters-in-existing-custom-view-and-save-desk365-768x364.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/apply-filters-in-existing-custom-view-and-save-desk365-1536x727.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/04\/apply-filters-in-existing-custom-view-and-save-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2baf4c elementor-widget elementor-widget-text-editor\" data-id=\"b2baf4c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">This way, you can choose whether to expand your list of views or simply refine an existing one, keeping your workspace neat and uncluttered.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":13,"featured_media":0,"parent":17830,"menu_order":3,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-18183","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18183","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=18183"}],"version-history":[{"count":37,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18183\/revisions"}],"predecessor-version":[{"id":35844,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18183\/revisions\/35844"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/17830"}],"next":[{"title":"Merge duplicate tickets","link":"https:\/\/help.desk365.io\/en\/articles\/merge-duplicate-tickets\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18188"}],"prev":[{"title":"Understanding ticket update icons in Desk365","link":"https:\/\/help.desk365.io\/en\/articles\/ticket-update-icons\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/29821"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=18183"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=18183"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}