{"id":18782,"date":"2023-06-06T14:40:20","date_gmt":"2023-06-06T14:40:20","guid":{"rendered":"https:\/\/vigneshkarthik.website\/helpdesk\/docs\/end-user-guide\/end-user-guide-for-the-support-portal\/browsing-help-center-articles\/"},"modified":"2026-03-16T20:54:37","modified_gmt":"2026-03-16T20:54:37","slug":"browsing-help-center-articles","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/browsing-help-center-articles\/","title":{"rendered":"Browsing help center articles"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18782\" class=\"elementor elementor-18782\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-341ce02 e-flex e-con-boxed e-con e-parent\" data-id=\"341ce02\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-420ba75 elementor-widget elementor-widget-template\" data-id=\"420ba75\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-497b8fe elementor-widget elementor-widget-text-editor\" data-id=\"497b8fe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>When an end-user encounters an issue, the first step is to check if the solution is already available in the self-help articles. The <a href=\"https:\/\/help.desk365.io\/en\/articles\/setting-up-knowledge-base-articles\/\">articles<\/a> are organized by categories and keywords to make it easier to find relevant information.<\/p><p>Here are the steps to browse the help center articles:<\/p><p>Go to the Support Portal homepage and <a href=\"https:\/\/help.desk365.io\/en\/articles\/logging-into-the-support-portal\/\" target=\"_blank\" rel=\"noopener\">log in<\/a> using your credentials. The Knowledge Base section can be accessed from either the top or the bottom of the Support Portal.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24eb263 elementor-widget elementor-widget-image\" data-id=\"24eb263\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"567\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/accessing-knowledge-base-from-support-portal-1024x567.webp\" class=\"attachment-large size-large wp-image-31366\" alt=\"accessing-knowledge-base-from-support-portal\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/accessing-knowledge-base-from-support-portal-1024x567.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/accessing-knowledge-base-from-support-portal-300x166.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/accessing-knowledge-base-from-support-portal-768x425.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/accessing-knowledge-base-from-support-portal.webp 1287w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-623b3cb elementor-widget elementor-widget-text-editor\" data-id=\"623b3cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Browse the categories and articles under each category being displayed on the Support Portal homepage. Click on the category or the article that best describes the issue you are experiencing.<\/p><p>If you are not sure which category to choose, use the search bar located on the top-right corner of the screen. Type in keywords related to the issue you\u2019re looking for and press enter.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e13937b elementor-widget elementor-widget-image\" data-id=\"e13937b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"563\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/search-knowledge-base-article-in-support-portal-1024x563.webp\" class=\"attachment-large size-large wp-image-31368\" alt=\"search-knowledge-base-article-in-support-portal\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/search-knowledge-base-article-in-support-portal-1024x563.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/search-knowledge-base-article-in-support-portal-300x165.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/search-knowledge-base-article-in-support-portal-768x422.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/search-knowledge-base-article-in-support-portal.webp 1295w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc38d69 elementor-widget elementor-widget-text-editor\" data-id=\"bc38d69\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A list of relevant articles will be displayed. Click on the article title to read the full content.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3770fd elementor-widget elementor-widget-image\" data-id=\"e3770fd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"313\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/knowledge-base-article-in-support-portal-1024x313.webp\" class=\"attachment-large size-large wp-image-31367\" alt=\"knowledge-base-article-in-support-portal\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/knowledge-base-article-in-support-portal-1024x313.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/knowledge-base-article-in-support-portal-300x92.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/knowledge-base-article-in-support-portal-768x235.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/knowledge-base-article-in-support-portal.webp 1248w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-935cc27 elementor-widget elementor-widget-text-editor\" data-id=\"935cc27\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If the article does not provide a solution to the issue, users can submit a ticket to the support team for further assistance.<\/p><p>Browsing self-help solution articles is a quick and easy way for users to resolve issues on their own without having to wait for assistance from the support team.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":5,"featured_media":0,"parent":18779,"menu_order":2,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-18782","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18782","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=18782"}],"version-history":[{"count":23,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18782\/revisions"}],"predecessor-version":[{"id":35894,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18782\/revisions\/35894"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18779"}],"next":[{"title":"Creating a ticket via support portal","link":"https:\/\/help.desk365.io\/en\/articles\/creating-a-ticket-via-support-portal\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18783"}],"prev":[{"title":"Logging into the support portal","link":"https:\/\/help.desk365.io\/en\/articles\/logging-into-the-support-portal\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18781"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=18782"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=18782"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}