{"id":18784,"date":"2023-06-06T14:40:37","date_gmt":"2023-06-06T14:40:37","guid":{"rendered":"https:\/\/vigneshkarthik.website\/helpdesk\/docs\/end-user-guide\/end-user-guide-for-the-support-portal\/monitoring-ticket-status-in-the-support-portal\/"},"modified":"2026-03-16T21:02:46","modified_gmt":"2026-03-16T21:02:46","slug":"monitoring-ticket-status-in-the-support-portal","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/monitoring-ticket-status-in-the-support-portal\/","title":{"rendered":"Monitoring ticket status in the support portal"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18784\" class=\"elementor elementor-18784\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-079a627 e-flex e-con-boxed e-con e-parent\" data-id=\"079a627\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ea89c1 elementor-widget elementor-widget-template\" data-id=\"1ea89c1\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e0d995 elementor-widget elementor-widget-text-editor\" data-id=\"6e0d995\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>After submitting a ticket, users can monitor its status to see when it has been assigned to a support representative, follow the progress of the ticket, and whether it has been resolved.<\/p><p>These are the steps to take:<\/p><p>Click on the \u2018Tickets\u2019 option found at the top of the Support Portal homepage.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ea6759 elementor-widget elementor-widget-image\" data-id=\"0ea6759\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"549\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/locating-tickets-in-support-portal-desk365-1024x549.webp\" class=\"attachment-large size-large wp-image-31370\" alt=\"locating-tickets-in-support-portal-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/locating-tickets-in-support-portal-desk365-1024x549.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/locating-tickets-in-support-portal-desk365-300x161.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/locating-tickets-in-support-portal-desk365-768x412.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/locating-tickets-in-support-portal-desk365.webp 1335w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b94211 elementor-widget elementor-widget-text-editor\" data-id=\"5b94211\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Once you click on the \u2018Tickets\u2019 tab, you can find all the tickets created by you and the corresponding status of the tickets.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-daba8eb elementor-widget elementor-widget-image\" data-id=\"daba8eb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"722\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/list-of-tickets-in-desk365-support-portal-1024x722.webp\" class=\"attachment-large size-large wp-image-31371\" alt=\"list-of-tickets-in-desk365-support-portal\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/list-of-tickets-in-desk365-support-portal-1024x722.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/list-of-tickets-in-desk365-support-portal-300x212.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/list-of-tickets-in-desk365-support-portal-768x542.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/list-of-tickets-in-desk365-support-portal.webp 1287w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6eabdb9 elementor-widget elementor-widget-text-editor\" data-id=\"6eabdb9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Users can communicate with support representatives in the Support Portal. Users can reply to the ticket if they have any additional information or if they need to reply to support agents\u2019 questions regarding the ticket.<\/p><p>This allows for easy collaboration and ensures that all communication related to the issue is in one place.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc9bc84 elementor-widget elementor-widget-image\" data-id=\"cc9bc84\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"714\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/discussing-tickets-directly-with-agents-in-the-support-portal-desk365-1024x714.webp\" class=\"attachment-large size-large wp-image-31372\" alt=\"\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/discussing-tickets-directly-with-agents-in-the-support-portal-desk365-1024x714.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/discussing-tickets-directly-with-agents-in-the-support-portal-desk365-300x209.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/discussing-tickets-directly-with-agents-in-the-support-portal-desk365-768x535.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/discussing-tickets-directly-with-agents-in-the-support-portal-desk365.webp 1303w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":5,"featured_media":0,"parent":18779,"menu_order":4,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-18784","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18784","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=18784"}],"version-history":[{"count":21,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18784\/revisions"}],"predecessor-version":[{"id":35898,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18784\/revisions\/35898"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18779"}],"next":[{"title":"Exporting tickets from the support portal","link":"https:\/\/help.desk365.io\/en\/articles\/exporting-tickets-from-the-support-portal\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/31217"}],"prev":[{"title":"Creating a ticket via support portal","link":"https:\/\/help.desk365.io\/en\/articles\/creating-a-ticket-via-support-portal\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18783"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=18784"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=18784"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}