{"id":18795,"date":"2023-06-06T14:44:31","date_gmt":"2023-06-06T14:44:31","guid":{"rendered":"https:\/\/vigneshkarthik.website\/helpdesk\/docs\/end-user-guide\/desk365s-responsive-mobile-web-apps\/experience-desk365s-new-mobile-responsive-apps\/"},"modified":"2026-03-17T19:48:43","modified_gmt":"2026-03-17T19:48:43","slug":"experience-desk365s-new-mobile-responsive-apps","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/experience-desk365-mobile-responsive-apps\/","title":{"rendered":"Experience Desk365\u2019s mobile responsive apps"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18795\" class=\"elementor elementor-18795\" data-elementor-post-type=\"docs\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2930dbe9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2930dbe9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5e0b147\" data-id=\"5e0b147\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9cb352c elementor-widget elementor-widget-template\" data-id=\"9cb352c\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4437dab3 elementor-widget elementor-widget-text-editor\" data-id=\"4437dab3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The mobile version of Desk365 allows end-users to <a href=\"https:\/\/help.desk365.io\/en\/articles\/accessing-the-support-portal\/\">access the Customer Support Portal<\/a> and support agents to access the Agent Portal directly from their mobile phones.<\/p><p>This addition to Desk365&#8217;s software suite will enable customer service agents to efficiently manage and resolve customer queries and requests on the go, from wherever they are.<\/p><p>With the rise in remote work and the increasing need for quick and seamless customer support, this mobile version feature is expected to be a game-changer for businesses looking to improve their customer service experience.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1389a147 elementor-widget elementor-widget-heading\" data-id=\"1389a147\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Support Portal<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cfa4bf5 elementor-widget elementor-widget-text-editor\" data-id=\"5cfa4bf5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>With Desk365&#8217;s responsive mobile design, your contacts can conveniently access the Support Portal and <a href=\"https:\/\/help.desk365.io\/en\/articles\/creating-a-ticket-via-support-portal\/\">create new support tickets<\/a> directly from their mobile devices.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ae8a60c elementor-widget elementor-widget-image\" data-id=\"4ae8a60c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"522\" height=\"1028\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/support-portal-homepage-from-mobile.jpeg\" class=\"attachment-medium_large size-medium_large wp-image-21718\" alt=\"support portal homepage in mobile version\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/support-portal-homepage-from-mobile.jpeg 522w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/support-portal-homepage-from-mobile-152x300.jpeg 152w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/support-portal-homepage-from-mobile-520x1024.jpeg 520w\" sizes=\"(max-width: 522px) 100vw, 522px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-663e5427 elementor-widget elementor-widget-text-editor\" data-id=\"663e5427\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>This means that if your contacts face any challenges or need help with something, they can promptly and effortlessly submit a ticket from their mobile device to receive the necessary help.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d59486c elementor-widget elementor-widget-image\" data-id=\"3d59486c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"520\" height=\"950\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-a-ticket-from-support-portal-via-mobile.jpeg\" class=\"attachment-medium_large size-medium_large wp-image-21719\" alt=\"creating a ticket from support portal via mobile\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-a-ticket-from-support-portal-via-mobile.jpeg 520w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-a-ticket-from-support-portal-via-mobile-164x300.jpeg 164w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e66c01b elementor-widget elementor-widget-text-editor\" data-id=\"4e66c01b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>They can also check on the status of their previously submitted tickets, access solution articles from the Knowledge Base, search for any particular article, and reply back to their tickets via the mobile version of the Support Portal.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-347787a1 elementor-widget elementor-widget-image\" data-id=\"347787a1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"513\" height=\"827\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/tickets-list-in-the-support-portal-via-mobile.jpeg\" class=\"attachment-medium_large size-medium_large wp-image-21720\" alt=\"tickets list in the support portal mobile version\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/tickets-list-in-the-support-portal-via-mobile.jpeg 513w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/tickets-list-in-the-support-portal-via-mobile-186x300.jpeg 186w\" sizes=\"(max-width: 513px) 100vw, 513px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48877b0c elementor-widget elementor-widget-image\" data-id=\"48877b0c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"520\" height=\"1105\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/replying-back-to-own-tickets-from-the-support-portal-via-mobile.jpeg\" class=\"attachment-medium_large size-medium_large wp-image-21721\" alt=\"replying back to tickets from the support portal\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/replying-back-to-own-tickets-from-the-support-portal-via-mobile.jpeg 520w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/replying-back-to-own-tickets-from-the-support-portal-via-mobile-141x300.jpeg 141w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/replying-back-to-own-tickets-from-the-support-portal-via-mobile-482x1024.jpeg 482w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e1aafd2 elementor-widget elementor-widget-heading\" data-id=\"1e1aafd2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Access Help Center articles from the Knowledge Base<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67cfacdb elementor-widget elementor-widget-text-editor\" data-id=\"67cfacdb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The responsive mobile version also allows your contacts to access the Knowledge Base in the Support Portal.<\/p><p>This means that if they need to refer any articles or resources for a specific issue they&#8217;re facing, they can easily do so from their mobile device, without having to switch to a desktop computer.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d1db0ba elementor-widget elementor-widget-image\" data-id=\"5d1db0ba\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"522\" height=\"699\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/view-knowledge-base-from-the-support-portal.jpeg\" class=\"attachment-large size-large wp-image-21722\" alt=\"view knowledge base from the support portal\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/view-knowledge-base-from-the-support-portal.jpeg 522w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/view-knowledge-base-from-the-support-portal-224x300.jpeg 224w\" sizes=\"(max-width: 522px) 100vw, 522px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ee1b222 elementor-widget elementor-widget-heading\" data-id=\"2ee1b222\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Agent Portal<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33caf6c7 elementor-widget elementor-widget-text-editor\" data-id=\"33caf6c7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Desk365&#8217;s responsive mobile design enables your support agents to conveniently access the Agent Portal directly from their mobile devices.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13048abc elementor-widget elementor-widget-heading\" data-id=\"13048abc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Respond to tickets from the Agent Portal<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7df89d93 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7df89d93\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-362f33ec\" data-id=\"362f33ec\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c11a67a elementor-widget elementor-widget-text-editor\" data-id=\"2c11a67a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If you&#8217;re an agent responsible for managing support tickets in <a href=\"https:\/\/www.desk365.io\/\">Desk365<\/a>, the responsive mobile design now allows you to easily reply back to tickets, update ticket properties, add notes, and perform other actions from the Agent Portal.<\/p><p>This means you can stay connected with your customers and provide them with timely and helpful responses, even when you&#8217;re away from your desk.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f4e3e36 elementor-widget elementor-widget-image\" data-id=\"4f4e3e36\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"523\" height=\"1131\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/replying-back-to-the-ticket-from-the-agent-portal.jpeg\" class=\"attachment-medium_large size-medium_large wp-image-21723\" alt=\"replying back to the ticket from the agent portal\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/replying-back-to-the-ticket-from-the-agent-portal.jpeg 523w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/replying-back-to-the-ticket-from-the-agent-portal-139x300.jpeg 139w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/replying-back-to-the-ticket-from-the-agent-portal-474x1024.jpeg 474w\" sizes=\"(max-width: 523px) 100vw, 523px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e02237 elementor-widget elementor-widget-text-editor\" data-id=\"7e02237\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Furthermore, you can navigate to the Tickets List page in the Agent Portal directly from your mobile device. This allows you to quickly and easily view all the open, closed, and pending support tickets in your helpdesk so you can stay organized and manage your workload more effectively.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c46dda8 elementor-widget elementor-widget-image\" data-id=\"7c46dda8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"527\" height=\"768\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/tickets-list-page-in-the-agent-portal.jpeg\" class=\"attachment-medium_large size-medium_large wp-image-21724\" alt=\"tickets list page in the agent portal\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/tickets-list-page-in-the-agent-portal.jpeg 527w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/tickets-list-page-in-the-agent-portal-206x300.jpeg 206w\" sizes=\"(max-width: 527px) 100vw, 527px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d29440a elementor-widget elementor-widget-heading\" data-id=\"7d29440a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Home tab overview<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ced593e elementor-widget elementor-widget-text-editor\" data-id=\"1ced593e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You can also access the <a href=\"https:\/\/help.desk365.io\/en\/articles\/customize-the-home-tab-in-desk365\/\">Home tab in the Agent Portal<\/a> from your mobile.<\/p><p>This provides you with an overview of all the important metrics and data related to your support operations, so you can easily stay on top of things and make informed decisions.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be88ce0 elementor-widget elementor-widget-image\" data-id=\"be88ce0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/elementor\/thumbs\/viewing-home-tab-dashboard-from-mobile-qbkprrvq7a6ixv2r7z94bmorkgn4yrpdlwbs8xscdq.jpeg\" title=\"viewing-home-tab-dashboard-from-mobile.jpeg\" alt=\"viewing home tab dashboard from mobile\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e9d00b7 elementor-widget elementor-widget-heading\" data-id=\"3e9d00b7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">View Accounts tab in the Agent Portal<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70c2202d elementor-widget elementor-widget-text-editor\" data-id=\"70c2202d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The <a href=\"https:\/\/help.desk365.io\/en\/articles\/understanding-the-accounts-tab\/\">Accounts tab<\/a> in the Agent Portal is accessible too from your mobile device.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-294cb387 elementor-widget elementor-widget-image\" data-id=\"294cb387\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"704\" height=\"1157\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/accounts-tab-in-mobile-version.jpeg\" class=\"attachment-medium_large size-medium_large wp-image-21726\" alt=\"accounts tab in Desk365 mobile version\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/accounts-tab-in-mobile-version.jpeg 704w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/accounts-tab-in-mobile-version-183x300.jpeg 183w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/accounts-tab-in-mobile-version-623x1024.jpeg 623w\" sizes=\"(max-width: 704px) 100vw, 704px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20ae498e elementor-widget elementor-widget-text-editor\" data-id=\"20ae498e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>This allows you to view and manage all of the customer accounts you&#8217;re responsible for, including their contact information, ticket history, and other details. This can be particularly useful if you need to quickly look up a customer&#8217;s account information while you&#8217;re on-the-go.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c7da6f1 elementor-widget elementor-widget-image\" data-id=\"7c7da6f1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/elementor\/thumbs\/andy-support-history-qbkprrvqi8vhq7s48osspvfuqc2zt8iifh3ma1rwz4.jpeg\" title=\"andy-support-history.jpeg\" alt=\"history of andy&#039;s tickets\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e66baa elementor-widget elementor-widget-heading\" data-id=\"5e66baa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Measure team performance using reports<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26eaffb7 elementor-widget elementor-widget-text-editor\" data-id=\"26eaffb7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Finally, with the responsive mobile version, you can also access the reports feature in the Agent Portal.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51493863 elementor-widget elementor-widget-image\" data-id=\"51493863\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/elementor\/thumbs\/reports-module-in-desk365-qbkprstke47t9h1e2hnqw4g85uii6gt3y0z9q7qy7i.jpeg\" title=\"reports-module-in-desk365.jpeg\" alt=\"reports module in Desk365\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-435690d7 elementor-widget elementor-widget-text-editor\" data-id=\"435690d7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>This allows you to view various reports related to your support operations, including metrics like ticket trends, response time, resolution time, customer satisfaction ratings, and more.<\/p><p>With these insights at your fingertips, you can make data-driven decisions and continually improve your support operations over time.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67164ddd elementor-widget elementor-widget-image\" data-id=\"67164ddd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/elementor\/thumbs\/ticket-trends-report-in-mobile-qbkprstkp2ws1tqr377fad7bbpyd0xm8rlr3rbqiqo.jpeg\" title=\"ticket-trends-report-in-mobile.jpeg\" alt=\"ticket trends report in mobile\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60a3c358 elementor-widget elementor-widget-text-editor\" data-id=\"60a3c358\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Desk365&#8217;s responsive mobile design offers a range of new features and benefits for both support agents and end-users.<\/p><p>With the ability to create new support tickets, access the Home tab, view the Ticket List page and <a href=\"https:\/\/help.desk365.io\/en\/articles\/setting-up-knowledge-base-articles\/\">Knowledge Base<\/a>, agents can stay connected and productive no matter where they are.<\/p><p>Additionally, agents can check customer account information and view several report metrics from the Agent Portal further enhancing the efficiency and effectiveness of the support team.<\/p><p>Overall, these mobile capabilities make it easier and more convenient than ever, for both agents and customers to manage and resolve support issues with Desk365.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":8,"featured_media":0,"parent":18794,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-18795","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18795","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=18795"}],"version-history":[{"count":27,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18795\/revisions"}],"predecessor-version":[{"id":36038,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18795\/revisions\/36038"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18794"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=18795"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=18795"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}