{"id":18797,"date":"2023-06-06T14:45:00","date_gmt":"2023-06-06T14:45:00","guid":{"rendered":"https:\/\/vigneshkarthik.website\/helpdesk\/docs\/end-user-guide\/end-user-guide-for-the-support-bot\/adding-attachment-to-a-ticket\/"},"modified":"2026-03-17T19:34:36","modified_gmt":"2026-03-17T19:34:36","slug":"adding-attachment-to-a-ticket","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/adding-attachment-to-a-ticket-in-support-bot\/","title":{"rendered":"Adding attachment to a ticket"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18797\" class=\"elementor elementor-18797\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4669114 e-flex e-con-boxed e-con e-parent\" data-id=\"4669114\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-841cacc elementor-widget elementor-widget-template\" data-id=\"841cacc\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-685b15b elementor-widget elementor-widget-text-editor\" data-id=\"685b15b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>As an end-user, you can add attachments by clicking on the \u2018Add Attachments\u2019 while creating a ticket or by dragging and dropping files from your desktop to the <a href=\"https:\/\/www.desk365.io\/support-bot\/\">Desk365 Teams Support Bot<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7469a63 elementor-widget elementor-widget-image\" data-id=\"7469a63\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"788\" height=\"552\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/adding-multiple-attachment-in-teams.png\" class=\"attachment-large size-large wp-image-19852\" alt=\"creating a ticket with multiple attachments\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/adding-multiple-attachment-in-teams.png 788w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/adding-multiple-attachment-in-teams-300x210.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/adding-multiple-attachment-in-teams-768x538.png 768w\" sizes=\"(max-width: 788px) 100vw, 788px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c6f1a2 elementor-widget elementor-widget-text-editor\" data-id=\"6c6f1a2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>This feature also allows customers to add multiple attachments at once, making it even more convenient.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ec79df elementor-widget elementor-widget-image\" data-id=\"9ec79df\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"722\" height=\"612\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/add-attachment-to-tickets-in-support-bot.png\" class=\"attachment-large size-large wp-image-19857\" alt=\"add multiple attachments to tickets\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/add-attachment-to-tickets-in-support-bot.png 722w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/add-attachment-to-tickets-in-support-bot-300x254.png 300w\" sizes=\"(max-width: 722px) 100vw, 722px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f0c2307 e-flex e-con-boxed e-con e-parent\" data-id=\"f0c2307\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-036eeb7 elementor-widget elementor-widget-text-editor\" data-id=\"036eeb7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>By providing all necessary information upfront, this feature saves time for both customers and support agents, resulting in a better overall experience.<\/p><p>Suppose you want to add an attachment to the ticket after it has been created. There are two ways by which you can do this:<\/p><p><span class=\"TextRun SCXW125122714 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW125122714 BCX0\">Click the <\/span><span class=\"NormalTextRun SCXW125122714 BCX0\">Reply button<\/span><span class=\"NormalTextRun SCXW125122714 BCX0\"> found on the Ticket Created card.<\/span><\/span><span class=\"EOP SCXW125122714 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6420742 elementor-widget elementor-widget-image\" data-id=\"6420742\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"782\" height=\"317\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/click-reply-buttton-desk365-support-bot.png\" class=\"attachment-large size-large wp-image-28354\" alt=\"click-reply-buttton-desk365-support-bot\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/click-reply-buttton-desk365-support-bot.png 782w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/click-reply-buttton-desk365-support-bot-300x122.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/click-reply-buttton-desk365-support-bot-768x311.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/click-reply-buttton-desk365-support-bot-780x317.png 780w\" sizes=\"(max-width: 782px) 100vw, 782px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1253b4a elementor-widget elementor-widget-text-editor\" data-id=\"1253b4a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW104598563 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW104598563 BCX0\">Next, type your reply, and check the Add Attachments checkbox to include files.<\/span><\/span><span class=\"EOP SCXW104598563 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b85d999 elementor-widget elementor-widget-image\" data-id=\"b85d999\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"637\" height=\"587\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/replying-and-adding-attachment-to-ticket-desk365.png\" class=\"attachment-large size-large wp-image-28355\" alt=\"replying-and-adding-attachment-to-ticket-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/replying-and-adding-attachment-to-ticket-desk365.png 637w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/replying-and-adding-attachment-to-ticket-desk365-300x276.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/replying-and-adding-attachment-to-ticket-desk365-16x16.png 16w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/replying-and-adding-attachment-to-ticket-desk365-18x18.png 18w\" sizes=\"(max-width: 637px) 100vw, 637px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c7171f elementor-widget elementor-widget-text-editor\" data-id=\"8c7171f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW255410691 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW255410691 BCX0\">This will open a popup window where you can upload your attachments. Once your files are uploaded, click Send to send your message along with the attachment.<\/span><\/span><span class=\"EOP SCXW255410691 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11364b5 elementor-widget elementor-widget-image\" data-id=\"11364b5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"753\" height=\"527\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/adding-attachment-to-reply-desk365.png\" class=\"attachment-large size-large wp-image-28356\" alt=\"adding-attachment-to-reply-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/adding-attachment-to-reply-desk365.png 753w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/adding-attachment-to-reply-desk365-300x210.png 300w\" sizes=\"(max-width: 753px) 100vw, 753px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5265940 elementor-widget elementor-widget-text-editor\" data-id=\"5265940\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You have another option to add an attachment to a ticket. Simply click on the attachment icon located in the message area.<\/p><p>Choose the right image and press the \u2018Send\u2019 button.<\/p><p>An uploaded file would be detected by the Support Bot.<\/p><p>Select the right ticket from the dropdown options to attach this file and press \u2018Continue\u2019.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02119d3 elementor-widget elementor-widget-image\" data-id=\"02119d3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"792\" height=\"205\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/sending-attachment-from-message-area.png\" class=\"attachment-large size-large wp-image-28351\" alt=\"sending-attachment-from-message-area\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/sending-attachment-from-message-area.png 792w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/sending-attachment-from-message-area-300x78.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/sending-attachment-from-message-area-768x199.png 768w\" sizes=\"(max-width: 792px) 100vw, 792px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8cb416 elementor-widget elementor-widget-text-editor\" data-id=\"e8cb416\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A new screen appears where you can type the message and press the \u2018Send\u2019 button.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a43816 elementor-widget elementor-widget-image\" data-id=\"2a43816\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"630\" height=\"575\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/sending-reply-for-the-attached-file-desk365-support-bot.png\" class=\"attachment-large size-large wp-image-28352\" alt=\"sending-reply-for-the-attached-file-desk365-support-bot\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/sending-reply-for-the-attached-file-desk365-support-bot.png 630w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/sending-reply-for-the-attached-file-desk365-support-bot-300x274.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/sending-reply-for-the-attached-file-desk365-support-bot-16x16.png 16w\" sizes=\"(max-width: 630px) 100vw, 630px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9124df elementor-widget elementor-widget-text-editor\" data-id=\"a9124df\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The attachment will be sent as a reply to the ticket and you\u2019ll be getting an immediate notification from the Support Bot.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":9,"featured_media":0,"parent":18788,"menu_order":1,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-18797","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18797","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=18797"}],"version-history":[{"count":25,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18797\/revisions"}],"predecessor-version":[{"id":36018,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18797\/revisions\/36018"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18788"}],"next":[{"title":"Receive notifications when an agent responds to your tickets","link":"https:\/\/help.desk365.io\/en\/articles\/receive-notifications-in-support-bot\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18798"}],"prev":[{"title":"Creating a ticket via Support Bot","link":"https:\/\/help.desk365.io\/en\/articles\/creating-a-ticket-via-support-bot\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18796"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=18797"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=18797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}