{"id":18799,"date":"2023-06-06T14:45:16","date_gmt":"2023-06-06T14:45:16","guid":{"rendered":"https:\/\/vigneshkarthik.website\/helpdesk\/docs\/end-user-guide\/end-user-guide-for-the-support-bot\/checking-ticket-status\/"},"modified":"2026-03-17T19:41:05","modified_gmt":"2026-03-17T19:41:05","slug":"checking-ticket-status","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/checking-ticket-status-in-support-bot\/","title":{"rendered":"Checking ticket status in Support Bot"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18799\" class=\"elementor elementor-18799\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ac5643 e-flex e-con-boxed e-con e-parent\" data-id=\"7ac5643\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c22134 elementor-widget elementor-widget-template\" data-id=\"0c22134\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6fc7a9 elementor-widget elementor-widget-text-editor\" data-id=\"f6fc7a9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Once a ticket has been submitted, end-users can track its status to see if it has been assigned to a support representative, monitor its progress, and check whether it has been resolved.<\/p><p>These are the steps to take:<\/p><p>Type any command and a welcome card appears in the Support Bot which tells you about the different commands that you can use in the Support Bot.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acd55fb elementor-widget elementor-widget-image\" data-id=\"acd55fb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"541\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/support-bot-welcome-card-desk365-helpdesk-1024x541.webp\" class=\"attachment-large size-large wp-image-33510\" alt=\"support-bot-welcome-card-desk365-helpdesk\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/support-bot-welcome-card-desk365-helpdesk-1024x541.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/support-bot-welcome-card-desk365-helpdesk-300x159.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/support-bot-welcome-card-desk365-helpdesk-768x406.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/support-bot-welcome-card-desk365-helpdesk-1536x812.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/support-bot-welcome-card-desk365-helpdesk-380x200.webp 380w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/support-bot-welcome-card-desk365-helpdesk.webp 1917w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af8038e elementor-widget elementor-widget-text-editor\" data-id=\"af8038e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Type the \u2018status\u2019 command and send it as a command in Teams or click on the \u2018Check Status\u2019 button to check the status of the previously created tickets in the Support Bot.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-069709a elementor-widget elementor-widget-image\" data-id=\"069709a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"861\" height=\"417\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/check-ticket-status-in-teams-with-desk365-support-bot.webp\" class=\"attachment-large size-large wp-image-33511\" alt=\"check-ticket-status-in-teams-with-desk365-support-bot\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/check-ticket-status-in-teams-with-desk365-support-bot.webp 861w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/check-ticket-status-in-teams-with-desk365-support-bot-300x145.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/check-ticket-status-in-teams-with-desk365-support-bot-768x372.webp 768w\" sizes=\"(max-width: 861px) 100vw, 861px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8bdcbe elementor-widget elementor-widget-text-editor\" data-id=\"a8bdcbe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A list of the previously created tickets appears in the Support Bot. Select any particular ticket for which you want to monitor the status.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3521fc3 elementor-widget elementor-widget-image\" data-id=\"3521fc3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"882\" height=\"762\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/checking-the-ticket-status-for-a-particular-ticket-in-teams.webp\" class=\"attachment-large size-large wp-image-33512\" alt=\"checking-the-ticket-status-for-a-particular-ticket-in-teams\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/checking-the-ticket-status-for-a-particular-ticket-in-teams.webp 882w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/checking-the-ticket-status-for-a-particular-ticket-in-teams-300x259.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/checking-the-ticket-status-for-a-particular-ticket-in-teams-768x664.webp 768w\" sizes=\"(max-width: 882px) 100vw, 882px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3e8b02 elementor-widget elementor-widget-text-editor\" data-id=\"f3e8b02\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>When you select a ticket, a ticket card will appear that displays the ticket status, support staff actions taken for that ticket, and allows you to reply to the support agent directly from here.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99216d1 elementor-widget elementor-widget-image\" data-id=\"99216d1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"792\" height=\"560\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/viewing-ticket-details-teams-support-bot-desk365.webp\" class=\"attachment-large size-large wp-image-33513\" alt=\"viewing-ticket-details-teams-support-bot-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/viewing-ticket-details-teams-support-bot-desk365.webp 792w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/viewing-ticket-details-teams-support-bot-desk365-300x212.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/06\/viewing-ticket-details-teams-support-bot-desk365-768x543.webp 768w\" sizes=\"(max-width: 792px) 100vw, 792px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":9,"featured_media":0,"parent":18788,"menu_order":3,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-18799","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18799","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=18799"}],"version-history":[{"count":18,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18799\/revisions"}],"predecessor-version":[{"id":36026,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18799\/revisions\/36026"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18788"}],"next":[{"title":"Closing a ticket from Support Bot","link":"https:\/\/help.desk365.io\/en\/articles\/closing-a-ticket-from-support-bot\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/25830"}],"prev":[{"title":"Receive notifications when an agent responds to your tickets","link":"https:\/\/help.desk365.io\/en\/articles\/receive-notifications-in-support-bot\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18798"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=18799"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=18799"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}