{"id":18814,"date":"2023-06-06T14:53:51","date_gmt":"2023-06-06T14:53:51","guid":{"rendered":"https:\/\/vigneshkarthik.website\/helpdesk\/docs\/notifications\/setting-up-notifications-in-desk365\/configuring-notifications-in-desk365\/"},"modified":"2026-03-17T17:08:57","modified_gmt":"2026-03-17T17:08:57","slug":"configuring-notifications-in-desk365","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/configuring-notifications-in-desk365\/","title":{"rendered":"Configuring notifications in Desk365"},"content":{"rendered":"\t\t
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\n Available with:<\/span>\n \n \n \n <\/circle>\n <\/path>\n <\/svg>\n Standard<\/span>\n <\/span>\n \n |<\/span>\n \n \n \n <\/circle>\n <\/path>\n <\/svg>\n Plus<\/span>\n <\/span>\n \n |<\/span>\n \n \n \n <\/circle>\n <\/path>\n <\/svg>\n Premium<\/span>\n <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Notifications are an important part of any helpdesk system, as they help you stay informed about new tickets, updates, and other events such as password reset. One of the most important features of Desk365<\/a> is its notifications system, which allows you to stay up-to-date with all the activities happening in your helpdesk.<\/p>

Desk365 has an inbuilt notification feature, where it will send automatic notifications to agents and contacts based on ticket life cycle events. The system allows you to configure notifications for different types of events, such as new tickets, ticket status changes, replies to tickets, SLA remainders<\/a>, and more. In addition, you can customize the content of the notifications to fit your specific needs.<\/p>

Notifications are sent via Email or Microsoft Teams or both, depending on the individual contact’s or agent’s preferences. For tickets created through the Microsoft Teams Support Bot<\/a>, contacts receive instant notifications with system-generated messages.
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Notifications can be set-up from Desk365 by going to the Settings > Productivity > Notifications.<\/p>

Company-wide settings on which kind of notifications are sent from Desk365 are configured in the Settings > Productivity > Notifications (Admins and Managers have access to these settings).<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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With Desk365’s notifications system, you can receive alerts for a wide range of activities, including:<\/p>