{"id":20120,"date":"2023-08-18T13:51:48","date_gmt":"2023-08-18T13:51:48","guid":{"rendered":"https:\/\/help.kanidesk.com\/en\/docs\/notifications\/setting-up-notifications-in-desk365\/notification-restrictions\/"},"modified":"2026-03-17T17:16:27","modified_gmt":"2026-03-17T17:16:27","slug":"notification-restrictions","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/notification-restrictions\/","title":{"rendered":"Notification restrictions in Desk365"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"20120\" class=\"elementor elementor-20120\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c60bb6a e-flex e-con-boxed e-con e-parent\" data-id=\"c60bb6a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93419ec elementor-widget elementor-widget-template\" data-id=\"93419ec\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3ee973 elementor-widget elementor-widget-text-editor\" data-id=\"c3ee973\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><a href=\"https:\/\/help.desk365.io\/en\/articles\/configuring-notifications-in-desk365\/\">Notifications<\/a> are a crucial part of any helpdesk software. They help keep your team informed about new tickets, updates, and changes in real-time. However, sometimes too many notifications can be overwhelming, leading to alert fatigue and decreased productivity.<\/p><p>That&#8217;s why <a href=\"https:\/\/www.desk365.io\/\">Desk365<\/a> offers notification restrictions, allowing you to customize your notifications and stay focused on what&#8217;s important.<\/p><p>If you would like certain domains or contacts to not be notified for ticket lifecycle events (ticket created, resolved and closed), you can include them in the &#8216;Notification Restrictions&#8217; lists located within &#8216;Contact Notifications&#8217; and they&#8217;ll not be sent any notifications.<\/p><p><strong>Note: <\/strong>This restriction list applies only to notifications from the three specific events (ticket created, resolved and closed).<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3663100 e-flex e-con-boxed e-con e-parent\" data-id=\"3663100\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4eb5591 elementor-widget elementor-widget-image\" data-id=\"4eb5591\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"454\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/notification-restrictions-in-desk365-1024x454.webp\" class=\"attachment-large size-large wp-image-33625\" alt=\"notification-restrictions-in-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/notification-restrictions-in-desk365-1024x454.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/notification-restrictions-in-desk365-300x133.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/notification-restrictions-in-desk365-768x340.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/notification-restrictions-in-desk365.webp 1119w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bad66e elementor-widget elementor-widget-text-editor\" data-id=\"2bad66e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>By following this simple step, you&#8217;ll only receive notifications that meet your specific criteria, helping you stay focused and productive.<\/p><p>Notification restrictions are a powerful feature in Desk365 that can help you stay focused and productive.<\/p><p>By implementing customizable notification settings, businesses can significantly improve productivity, enhance agent satisfaction, and provide better customer support.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":13,"featured_media":0,"parent":18813,"menu_order":4,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-20120","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=20120"}],"version-history":[{"count":51,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20120\/revisions"}],"predecessor-version":[{"id":35953,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20120\/revisions\/35953"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18813"}],"next":[{"title":"Get notified every time a ticket is created in your helpdesk","link":"https:\/\/help.desk365.io\/en\/articles\/get-notified-every-time-a-ticket-is-created-in-your-helpdesk\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/24329"}],"prev":[{"title":"Configuring agent notifications","link":"https:\/\/help.desk365.io\/en\/articles\/configuring-agent-notifications\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20107"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=20120"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=20120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}