{"id":20681,"date":"2023-08-24T05:43:51","date_gmt":"2023-08-24T05:43:51","guid":{"rendered":"https:\/\/help.kanidesk.com\/en\/docs\/getting-started\/quick-overview-of-desk365\/creating-ticket-in-5-mins\/"},"modified":"2026-04-04T08:29:00","modified_gmt":"2026-04-04T08:29:00","slug":"creating-your-first-ticket-in-desk365","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/creating-your-first-ticket-in-desk365\/","title":{"rendered":"Create your first ticket with Desk365"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"20681\" class=\"elementor elementor-20681\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d4bbf9 e-flex e-con-boxed e-con e-parent\" data-id=\"9d4bbf9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b8f3773 elementor-widget elementor-widget-template\" data-id=\"b8f3773\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a90ad7 elementor-widget elementor-widget-text-editor\" data-id=\"6a90ad7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW163164415 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW163164415 BCX0\">Creating and managing support tickets is a crucial part of delivering exceptional customer support. Desk365 offers multiple ways to create tickets, each designed to cater to <\/span><span class=\"NormalTextRun SCXW163164415 BCX0\">different needs<\/span><span class=\"NormalTextRun SCXW163164415 BCX0\"> and preferences. This article will give you a brief overview of the <\/span><span class=\"NormalTextRun SCXW163164415 BCX0\">various options<\/span><span class=\"NormalTextRun SCXW163164415 BCX0\"> available to create your first ticket in Desk365 and guide you to detailed instructions on each method.<\/span><\/span><span class=\"EOP SCXW163164415 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd6a154 elementor-widget elementor-widget-heading\" data-id=\"cd6a154\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> Ticket creation options in Desk365 <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3223d0c elementor-widget elementor-widget-text-editor\" data-id=\"3223d0c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ol><li><a href=\"#one\"><span data-contrast=\"auto\">Creating tickets via the support portal\u00a0<\/span><\/a><\/li><li><a href=\"#two\">Creating tickets via email<\/a><\/li><li><a href=\"#three\">Creating tickets via the support bot in Microsoft Teams<\/a><\/li><li><a href=\"#four\">Creating tickets via the agent portal<\/a><\/li><li><a href=\"#five\">Creating tickets via web forms\/web widgets <span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/a><\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b099413 elementor-widget elementor-widget-heading\" data-id=\"b099413\" data-element_type=\"widget\" id=\"one\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Creating tickets via the support portal <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a79353 elementor-widget elementor-widget-text-editor\" data-id=\"5a79353\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW238272340 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW238272340 BCX0\">Users logged into the support portal can <\/span><span class=\"NormalTextRun SCXW238272340 BCX0\">submit<\/span><span class=\"NormalTextRun SCXW238272340 BCX0\"> tickets by filling out a form with detailed information about their issue. This method <\/span><span class=\"NormalTextRun SCXW238272340 BCX0\">provides a straightforward way for customers<\/span><span class=\"NormalTextRun SCXW238272340 BCX0\"> to get their concerns addressed promptly.<\/span><\/span><span class=\"EOP SCXW238272340 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08c454f elementor-widget elementor-widget-image\" data-id=\"08c454f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"714\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-a-ticket-in-support-portal-desk365-1024x714.webp\" class=\"attachment-large size-large wp-image-36329\" alt=\"creating-a-ticket-in-support-portal-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-a-ticket-in-support-portal-desk365-1024x714.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-a-ticket-in-support-portal-desk365-300x209.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-a-ticket-in-support-portal-desk365-768x535.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-a-ticket-in-support-portal-desk365.webp 1271w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f14a04 elementor-widget elementor-widget-text-editor\" data-id=\"4f14a04\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW128940758 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW128940758 BCX0\">Read in detail about <\/span><\/span><a class=\"Hyperlink SCXW128940758 BCX0\" href=\"https:\/\/help.desk365.io\/en\/articles\/creating-a-ticket-via-support-portal\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW128940758 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW128940758 BCX0\" data-ccp-charstyle=\"Hyperlink\">creating ticket via the <\/span><span class=\"NormalTextRun SCXW128940758 BCX0\" data-ccp-charstyle=\"Hyperlink\">s<\/span><span class=\"NormalTextRun SCXW128940758 BCX0\" data-ccp-charstyle=\"Hyperlink\">upport <\/span><span class=\"NormalTextRun SCXW128940758 BCX0\" data-ccp-charstyle=\"Hyperlink\">p<\/span><span class=\"NormalTextRun SCXW128940758 BCX0\" data-ccp-charstyle=\"Hyperlink\">ortal<\/span><\/span><\/a><span class=\"TextRun SCXW128940758 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW128940758 BCX0\">.\u00a0<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f533d73 elementor-widget elementor-widget-heading\" data-id=\"f533d73\" data-element_type=\"widget\" id=\"two\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Creating tickets via email <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4da1945 elementor-widget elementor-widget-text-editor\" data-id=\"4da1945\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW175678240 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW175678240 BCX0\">Customers can create tickets by simply sending an email to your dedicated support address (e.g., <\/span><span class=\"NormalTextRun SCXW175678240 BCX0\">help@your-domain.com<\/span><span class=\"NormalTextRun SCXW175678240 BCX0\">). The email subject and body serve as the ticket&#8217;s description, ensuring all relevant information is captured.<\/span><\/span><span class=\"EOP SCXW175678240 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d600b3e elementor-widget elementor-widget-image\" data-id=\"d600b3e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"285\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Create-your-first-ticket-with-Desk365-via-email-1024x285.webp\" class=\"attachment-large size-large wp-image-28888\" alt=\"Create your first ticket with Desk365 via email\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Create-your-first-ticket-with-Desk365-via-email-1024x285.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Create-your-first-ticket-with-Desk365-via-email-300x84.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Create-your-first-ticket-with-Desk365-via-email-768x214.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Create-your-first-ticket-with-Desk365-via-email.webp 1112w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2a8154 elementor-widget elementor-widget-text-editor\" data-id=\"d2a8154\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW172907035 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW172907035 BCX0\">Read in detail about <\/span><\/span><a class=\"Hyperlink SCXW172907035 BCX0\" href=\"https:\/\/help.desk365.io\/en\/articles\/creating-a-ticket-via-email\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW172907035 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW172907035 BCX0\" data-ccp-charstyle=\"Hyperlink\">creating <\/span><span class=\"NormalTextRun SCXW172907035 BCX0\" data-ccp-charstyle=\"Hyperlink\">ticket<\/span><span class=\"NormalTextRun SCXW172907035 BCX0\" data-ccp-charstyle=\"Hyperlink\"> vi<\/span><span class=\"NormalTextRun SCXW172907035 BCX0\" data-ccp-charstyle=\"Hyperlink\">a<\/span><span class=\"NormalTextRun SCXW172907035 BCX0\" data-ccp-charstyle=\"Hyperlink\"> email<\/span><\/span><\/a><span class=\"EOP SCXW172907035 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8c5c32 elementor-widget elementor-widget-heading\" data-id=\"e8c5c32\" data-element_type=\"widget\" id=\"three\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Creating a ticket via the support bot in Microsoft Teams <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fb664e elementor-widget elementor-widget-text-editor\" data-id=\"4fb664e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW3682854 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW3682854 BCX0\">With Desk365\u2019s support bot, end-users can create tickets directly from Microsoft Teams. A &#8220;Create Ticket&#8221; command or button brings up a form where users can enter the details of their issue, attach files, and <\/span><span class=\"NormalTextRun SCXW3682854 BCX0\">submit<\/span><span class=\"NormalTextRun SCXW3682854 BCX0\"> the ticket seamlessly. <\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW3682854 BCX0\"><span class=\"SCXW3682854 BCX0\">\u00a0<\/span><br class=\"SCXW3682854 BCX0\" \/><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85700e8 elementor-widget elementor-widget-image\" data-id=\"85700e8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"796\" height=\"590\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-new-ticket-from-support-bot.webp\" class=\"attachment-large size-large wp-image-36331\" alt=\"creating-new-ticket-from-support-bot\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-new-ticket-from-support-bot.webp 796w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-new-ticket-from-support-bot-300x222.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-new-ticket-from-support-bot-768x569.webp 768w\" sizes=\"(max-width: 796px) 100vw, 796px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8aae0cd elementor-widget elementor-widget-text-editor\" data-id=\"8aae0cd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW216457852 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW216457852 BCX0\">But <\/span><span class=\"NormalTextRun SCXW216457852 BCX0\">that\u2019s<\/span><span class=\"NormalTextRun SCXW216457852 BCX0\"> not all! Users can also create a ticket from a Microsoft Teams message by simply right-clicking on the message, selecting &#8220;More Actions,&#8221; and choosing &#8220;Create Ticket&#8221; in the support bot. This allows you to instantly convert any message into a support ticket, streamlining the process even further.<\/span><\/span><span class=\"EOP SCXW216457852 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ae8208 elementor-widget elementor-widget-image\" data-id=\"2ae8208\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"511\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Create-your-first-ticket-with-Desk365-via-Microsoft-Teams-chat.webp\" class=\"attachment-large size-large wp-image-28890\" alt=\"Create your first ticket with Desk365 via Microsoft Teams chat\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Create-your-first-ticket-with-Desk365-via-Microsoft-Teams-chat.webp 900w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Create-your-first-ticket-with-Desk365-via-Microsoft-Teams-chat-300x170.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Create-your-first-ticket-with-Desk365-via-Microsoft-Teams-chat-768x436.webp 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c63e53 elementor-widget elementor-widget-text-editor\" data-id=\"1c63e53\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW141890455 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW141890455 BCX0\">Check out the guide on <\/span><\/span><a class=\"Hyperlink SCXW141890455 BCX0\" href=\"https:\/\/help.desk365.io\/en\/articles\/creating-a-ticket-via-support-bot\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW141890455 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW141890455 BCX0\" data-ccp-charstyle=\"Hyperlink\">creating a ticket via the support bot<\/span><\/span><\/a><span class=\"EOP SCXW141890455 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d660462 elementor-widget elementor-widget-heading\" data-id=\"d660462\" data-element_type=\"widget\" id=\"four\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Creating a ticket via the agent portal <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcaef0e elementor-widget elementor-widget-text-editor\" data-id=\"fcaef0e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW3197921 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW3197921 BCX0\">Support agents can directly create a ticket on behalf of a customer using the agent portal. Log in, navigate to the &#8220;Tickets&#8221; tab, and click on &#8220;New Ticket&#8221; to fill in the necessary details. This <\/span><span class=\"NormalTextRun SCXW3197921 BCX0\">option<\/span><span class=\"NormalTextRun SCXW3197921 BCX0\"> is handy when handling customer queries received directly.<\/span><\/span><span class=\"EOP SCXW3197921 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9991a4a elementor-widget elementor-widget-image\" data-id=\"9991a4a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"482\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-a-ticket-via-agent-portal-desk365-1024x482.webp\" class=\"attachment-large size-large wp-image-32301\" alt=\"creating-a-ticket-via-agent-portal--desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-a-ticket-via-agent-portal-desk365-1024x482.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-a-ticket-via-agent-portal-desk365-300x141.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-a-ticket-via-agent-portal-desk365-768x362.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-a-ticket-via-agent-portal-desk365-1536x723.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-a-ticket-via-agent-portal-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-121dc70 elementor-widget elementor-widget-text-editor\" data-id=\"121dc70\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW210451325 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW210451325 BCX0\">For detailed steps, refer to <\/span><\/span><a class=\"Hyperlink SCXW210451325 BCX0\" href=\"https:\/\/help.desk365.io\/en\/articles\/creating-a-new-ticket-from-agent-portal\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW210451325 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW210451325 BCX0\" data-ccp-charstyle=\"Hyperlink\">creating a new ticket from the agent portal<\/span><\/span><\/a><span class=\"TextRun SCXW210451325 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW210451325 BCX0\">.<\/span><\/span><span class=\"EOP SCXW210451325 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-882ea6e elementor-widget elementor-widget-heading\" data-id=\"882ea6e\" data-element_type=\"widget\" id=\"five\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Creating a ticket via web forms\/web widgets <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0832e7e elementor-widget elementor-widget-text-editor\" data-id=\"0832e7e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW134867670 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW134867670 BCX0\">Desk365 allows you to embed web forms or widgets on your website, making it easier for customers to <\/span><span class=\"NormalTextRun SCXW134867670 BCX0\">submit<\/span><span class=\"NormalTextRun SCXW134867670 BCX0\"> support tickets without navigating to a specific support page. Customize these forms to collect essential information and provide a seamless customer experience.<\/span><\/span><span class=\"EOP SCXW134867670 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f45d5ea e-con-full e-flex e-con e-child\" data-id=\"f45d5ea\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ff3035c e-grid e-con-full e-con e-child\" data-id=\"ff3035c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e74418 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"7e74418\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"485\" height=\"698\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-ticket-via-web-form-desk365.webp\" class=\"attachment-large size-large wp-image-32305\" alt=\"creating-ticket-via-web-form-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-ticket-via-web-form-desk365.webp 485w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-ticket-via-web-form-desk365-208x300.webp 208w\" sizes=\"(max-width: 485px) 100vw, 485px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31bce35 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"31bce35\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"477\" height=\"717\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-ticket-via-web-widget.webp\" class=\"attachment-large size-large wp-image-32304\" alt=\"creating-ticket-via-web-widget\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-ticket-via-web-widget.webp 477w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-ticket-via-web-widget-200x300.webp 200w\" sizes=\"(max-width: 477px) 100vw, 477px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56b0887 elementor-widget elementor-widget-heading\" data-id=\"56b0887\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Related articles for support agents <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5f396a elementor-widget elementor-widget-text-editor\" data-id=\"b5f396a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/help.desk365.io\/en\/articles\/how-to-configure-customer-support-portal\/\"><span data-contrast=\"none\">Configuring the support portal<\/span><\/a><\/li><li><a href=\"https:\/\/help.desk365.io\/en\/articles\/configuring-custom-support-emails-in-desk365\/\"><span data-contrast=\"none\">Configuring customer support emails<\/span><\/a><span data-contrast=\"auto\">\u00a0<\/span><\/li><li><a href=\"https:\/\/help.desk365.io\/en\/articles\/creating-a-ticket-via-web-forms-web-widgets\/\"><span data-contrast=\"none\">Creating ticket using web form or web widget<\/span><\/a><\/li><li><a href=\"https:\/\/help.desk365.io\/en\/articles\/support-bot-setup-guide\/\"><span data-contrast=\"none\">Installing and using the Desk365 support bot<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">By understanding these various ticket creation methods, you can streamline your support process, improve response times, and provide an excellent customer experience. Use the links provided to dive deeper into each option and <\/span><a href=\"https:\/\/www.desk365.io\/pricing\/\"><span data-contrast=\"none\">get started with Desk365 today<\/span><\/a><span data-contrast=\"auto\">!<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-870f5d1 e-con-full e-flex e-con e-child\" data-id=\"870f5d1\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":13,"featured_media":0,"parent":20680,"menu_order":3,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-20681","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20681","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=20681"}],"version-history":[{"count":55,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20681\/revisions"}],"predecessor-version":[{"id":36366,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20681\/revisions\/36366"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20680"}],"prev":[{"title":"Language settings and multi-language support in Desk365","link":"https:\/\/help.desk365.io\/en\/articles\/desk365-language-settings\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/34327"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=20681"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=20681"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}