{"id":20748,"date":"2023-08-24T09:30:00","date_gmt":"2023-08-24T09:30:00","guid":{"rendered":"https:\/\/help.kanidesk.com\/en\/docs\/getting-started\/quick-overview-of-desk365\/configuring-basic-helpdesk-settings\/"},"modified":"2026-03-13T07:22:33","modified_gmt":"2026-03-13T07:22:33","slug":"configuring-basic-helpdesk-settings","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/configuring-basic-helpdesk-settings\/","title":{"rendered":"Configuring basic helpdesk settings in Desk365"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"20748\" class=\"elementor elementor-20748\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5dba5780 e-flex e-con-boxed e-con e-parent\" data-id=\"5dba5780\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9616e1c elementor-widget elementor-widget-template\" data-id=\"9616e1c\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fc04890 elementor-widget elementor-widget-text-editor\" data-id=\"1fc04890\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>It&#8217;s important to have a good understanding of the basic helpdesk settings that you need to configure in order to provide effective customer support.<\/p><p>In this help center article, we&#8217;ll take a look at the key settings that you need to configure in order to set up your helpdesk and start providing top-notch customer service.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c64b93 elementor-widget elementor-widget-heading\" data-id=\"2c64b93\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What's covered? <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2626c1 elementor-widget elementor-widget-text-editor\" data-id=\"d2626c1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li style=\"list-style-type: none;\"><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"#one\"><span data-contrast=\"auto\">Setting up your helpdesk name<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/a><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"#two\"><span data-contrast=\"auto\">Setting up your next ticket number<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/a><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"#four\"><span data-contrast=\"auto\">Setting your date format<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/a><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"#five\"><span data-contrast=\"auto\">Choosing buttons for your header<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/a><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"#six\"><span data-contrast=\"auto\">Setting your helpdesk access<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/a><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"#seven\"><span data-contrast=\"auto\">Configuring Support Bot allowed domains<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/a><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"#eight\"><span data-contrast=\"auto\">Removing reCAPTCHA<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/a><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"#nine\"><span data-contrast=\"auto\">Setting the original sender as contact<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/a><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"#ten\">Allowing contacts to close tickets<\/a><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"#eleven\"><span data-contrast=\"auto\">Reopening closed tickets<\/span><\/a><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"#twelve\"><span data-contrast=\"auto\">Configuring archiving tickets<\/span><\/a><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"#thirteen\">Default response preference<\/a><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"#fourteen\">Brand signature<\/a><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"#fifteen\">Currency<\/a><\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3565ed elementor-widget elementor-widget-heading\" data-id=\"f3565ed\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Setting up basic helpdesk settings<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0b7c8f elementor-widget elementor-widget-text-editor\" data-id=\"c0b7c8f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To configure basic properties of your helpdesk, head to Settings &gt; Admin &gt; Helpdesk Settings. Here, you can customize settings such as your Helpdesk Name, Date Format, Header Buttons, Reopening closed tickets, and more.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b19c4d0 elementor-widget elementor-widget-image\" data-id=\"b19c4d0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/desk365-helpdesk-settings-1-1024x484.webp\" class=\"attachment-large size-large wp-image-35140\" alt=\"desk365-helpdesk-settings\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/desk365-helpdesk-settings-1-1024x484.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/desk365-helpdesk-settings-1-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/desk365-helpdesk-settings-1-768x363.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/desk365-helpdesk-settings-1-1536x726.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/desk365-helpdesk-settings-1.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87ab9f4 elementor-widget elementor-widget-text-editor\" data-id=\"87ab9f4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Let&#8217;s take a look at them in detail below.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-653e305 elementor-widget elementor-widget-heading\" data-id=\"653e305\" data-element_type=\"widget\" id=\"one\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Helpdesk name <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9112cdf elementor-widget elementor-widget-text-editor\" data-id=\"9112cdf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The first step in configuring your helpdesk is to set up the name that will be displayed to your customers. This should be a name that is easy to remember and that accurately reflects the nature of your business.<\/p><p>This is the name that will be shown to your users in the Support Portal and the <span style=\"color: #3f51b5;\"><a style=\"color: #3f51b5;\" href=\"https:\/\/www.desk365.io\/support-bot\/\">Teams Support Bot<\/a><\/span>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3538b63 elementor-widget elementor-widget-image\" data-id=\"3538b63\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"149\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-your-helpdesk-name-1024x149.webp\" class=\"attachment-large size-large wp-image-32273\" alt=\"configuring-your-helpdesk-name\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-your-helpdesk-name-1024x149.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-your-helpdesk-name-300x44.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-your-helpdesk-name-768x112.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-your-helpdesk-name.webp 1086w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af80b79 elementor-widget elementor-widget-heading\" data-id=\"af80b79\" data-element_type=\"widget\" id=\"two\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Next ticket number <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3dddec elementor-widget elementor-widget-text-editor\" data-id=\"e3dddec\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Another important setting that you need to configure is your next ticket number. This is the number that will be assigned to the next customer support ticket that you receive.<\/p><p>Also when you are moving to <span style=\"color: #3f51b5;\"><a style=\"color: #3f51b5;\" href=\"https:\/\/www.desk365.io\/\">Desk365<\/a><\/span> from a different helpdesk provider, you can use this to make sure your contacts see continuity in the ticket numbers.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28f646f elementor-widget elementor-widget-image\" data-id=\"28f646f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"861\" height=\"146\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-next-ticket-number-for-your-helpdesk-desk365.webp\" class=\"attachment-large size-large wp-image-33986\" alt=\"configuring-next-ticket-number-for-your-helpdesk-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-next-ticket-number-for-your-helpdesk-desk365.webp 861w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-next-ticket-number-for-your-helpdesk-desk365-300x51.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-next-ticket-number-for-your-helpdesk-desk365-768x130.webp 768w\" sizes=\"(max-width: 861px) 100vw, 861px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0458d68 elementor-widget elementor-widget-heading\" data-id=\"0458d68\" data-element_type=\"widget\" id=\"four\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Date and time format<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ccd386a elementor-widget elementor-widget-text-editor\" data-id=\"ccd386a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You have the option to select your preferred date and time format for use throughout the helpdesk from this setting.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67ff2b2 elementor-widget elementor-widget-image\" data-id=\"67ff2b2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"312\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/choosing-date-format-and-timezone-for-helpdesk-1024x312.webp\" class=\"attachment-large size-large wp-image-32276\" alt=\"choosing-date-format-and-timezone-for-helpdesk\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/choosing-date-format-and-timezone-for-helpdesk-1024x312.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/choosing-date-format-and-timezone-for-helpdesk-300x91.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/choosing-date-format-and-timezone-for-helpdesk-768x234.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/choosing-date-format-and-timezone-for-helpdesk.webp 1133w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6055b9 elementor-widget elementor-widget-heading\" data-id=\"e6055b9\" data-element_type=\"widget\" id=\"five\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Choose buttons for header<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8aa11df elementor-widget elementor-widget-text-editor\" data-id=\"8aa11df\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You have the option to include a maximum of three new buttons in the header, each linked to a URL of your choice. If you wish to add new buttons beyond this limit, you will need to deactivate existing buttons to create space for the new ones.<\/p><p>This is useful when you want to link to content that is outside of Desk365, like taking your customers to google, your website or anywhere else as per your wish.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb6322b elementor-widget elementor-widget-image\" data-id=\"fb6322b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"419\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/choose-buttons-for-header-1024x419.webp\" class=\"attachment-large size-large wp-image-32277\" alt=\"choose-buttons-for-header\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/choose-buttons-for-header-1024x419.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/choose-buttons-for-header-300x123.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/choose-buttons-for-header-768x314.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/choose-buttons-for-header.webp 1127w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd20161 elementor-widget elementor-widget-heading\" data-id=\"cd20161\" data-element_type=\"widget\" id=\"six\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Helpdesk access<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71e2170 elementor-widget elementor-widget-text-editor\" data-id=\"71e2170\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You have the ability to determine the level of access you wish to grant for your help desk. You have two options to choose from:<\/p><p><b>Users from any domain: <\/b>All users will be able to access your help desk with no restrictions on who can create tickets, use the Support Bot, or sign up for an account in the Support Portal.<\/p><p><b>Users from Allowed Domains only: <\/b>Only users from Allowed Domains can access your help desk. This means that emails sent from other domains will be rejected and a <a href=\"https:\/\/help.desk365.io\/en\/articles\/configuring-notifications-in-desk365\/\">notification<\/a> will be sent to those users.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-743d316 elementor-widget elementor-widget-text-editor\" data-id=\"743d316\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You can also <strong>notify the senders<\/strong> when emails from non allowed domains are rejected.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-798f48d e-flex e-con-boxed e-con e-parent\" data-id=\"798f48d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e4c122 elementor-widget elementor-widget-image\" data-id=\"6e4c122\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"675\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/helpdesk-access-settings-1024x675.webp\" class=\"attachment-large size-large wp-image-32278\" alt=\"helpdesk-access-settings\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/helpdesk-access-settings-1024x675.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/helpdesk-access-settings-300x198.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/helpdesk-access-settings-768x507.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/helpdesk-access-settings.webp 1187w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d907de elementor-widget elementor-widget-text-editor\" data-id=\"8d907de\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Additionally, Teams Support Bot and the Support Portal can only be accessed by users from Allowed Domains. This option is particularly useful if you want to block certain domains, such as your own backup services or other companies that you do not want to create tickets.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ac54050 e-flex e-con-boxed e-con e-parent\" data-id=\"ac54050\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b84699c elementor-widget elementor-widget-heading\" data-id=\"b84699c\" data-element_type=\"widget\" id=\"seven\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Support Bot allowed domains <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69e9683 elementor-widget elementor-widget-text-editor\" data-id=\"69e9683\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun Highlight SCXW130128887 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW130128887 BCX0\">The Support Bot Allowed Domains option lets administrators control who can access the support bot by specifying trusted email domains. This setting offers more flexibility, allowing admins to manage user access to the support bot.<\/span><\/span> <span class=\"TextRun Highlight SCXW130128887 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW130128887 BCX0\">For a step-by-step guide on setting this up, refer to our <a href=\"https:\/\/help.desk365.io\/en\/articles\/how-to-setup-allowed-domains-for-the-support-bot\">Support Bot Allowed Domains article<\/a>.<\/span> <\/span><span class=\"EOP SCXW130128887 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cb5a52 elementor-widget elementor-widget-image\" data-id=\"6cb5a52\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"204\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/support-bot-allowed-domains-1024x204.webp\" class=\"attachment-large size-large wp-image-32279\" alt=\"configuring-- support-bot-allowed-domains\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/support-bot-allowed-domains-1024x204.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/support-bot-allowed-domains-300x60.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/support-bot-allowed-domains-768x153.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/support-bot-allowed-domains.webp 1131w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4ce7f9 elementor-widget elementor-widget-heading\" data-id=\"c4ce7f9\" data-element_type=\"widget\" id=\"eight\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Remove reCAPTCHA<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52cc723 e-flex e-con-boxed e-con e-parent\" data-id=\"52cc723\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a26657 elementor-widget elementor-widget-text-editor\" data-id=\"7a26657\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>reCAPTCHA is employed to verify that actual users, rather than automated bots, are attempting to access your Agent Portal. If you wish to eliminate it from your Sign In page, you can achieve this by selecting the corresponding checkbox.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10deafd elementor-widget elementor-widget-image\" data-id=\"10deafd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"152\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/remove-recaptcha-1024x152.webp\" class=\"attachment-large size-large wp-image-32280\" alt=\"remove-recaptcha\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/remove-recaptcha-1024x152.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/remove-recaptcha-300x44.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/remove-recaptcha-768x114.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/remove-recaptcha.webp 1122w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dcb8366 e-flex e-con-boxed e-con e-parent\" data-id=\"dcb8366\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad1d962 elementor-widget elementor-widget-heading\" data-id=\"ad1d962\" data-element_type=\"widget\" id=\"nine\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Original sender as contact<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d7abf6 e-flex e-con-boxed e-con e-parent\" data-id=\"7d7abf6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bfc9509 elementor-widget elementor-widget-text-editor\" data-id=\"bfc9509\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>When an agent sends an email from their mailbox to the helpdesk by forwarding it, a ticket will be created with the original sender as the contact. Please be aware that this functionality is applicable exclusively to emails forwarded as .eml attachments. If this option is left unchecked, the ticket will be created with the agent as the contact.<\/p><p>Learn more in detail about this feature with the help of this <a href=\"https:\/\/help.desk365.io\/en\/articles\/using-original-sender-as-ticket-requester-in-agent-forwarded-emails\/\"><span style=\"color: #3f51b5;\">help center article<\/span><\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3450e9e elementor-widget elementor-widget-image\" data-id=\"3450e9e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"146\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-original-sender-as-contact-in-helpdesk-1024x146.webp\" class=\"attachment-large size-large wp-image-32281\" alt=\"configuring-original-sender-as-contact-in-helpdesk\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-original-sender-as-contact-in-helpdesk-1024x146.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-original-sender-as-contact-in-helpdesk-300x43.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-original-sender-as-contact-in-helpdesk-768x110.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-original-sender-as-contact-in-helpdesk.webp 1126w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9afd92d e-flex e-con-boxed e-con e-parent\" data-id=\"9afd92d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ca3a98 elementor-widget elementor-widget-heading\" data-id=\"1ca3a98\" data-element_type=\"widget\" id=\"ten\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Allow contacts to close tickets<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3695eb5 e-flex e-con-boxed e-con e-parent\" data-id=\"3695eb5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b0a002 elementor-widget elementor-widget-text-editor\" data-id=\"3b0a002\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>When checked, contacts will be able to close tickets from the Support Portal or the Desk365 Teams Support Bot. This option provides flexibility for customers who wish to mark their issues as resolved without requiring agent intervention.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e60521d elementor-widget elementor-widget-image\" data-id=\"e60521d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"124\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/allowing-contacts-to-close-tickets-in-helpdesk-1024x124.webp\" class=\"attachment-large size-large wp-image-32282\" alt=\"allowing-contacts-to-close-tickets-in-helpdesk\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/allowing-contacts-to-close-tickets-in-helpdesk-1024x124.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/allowing-contacts-to-close-tickets-in-helpdesk-300x36.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/allowing-contacts-to-close-tickets-in-helpdesk-768x93.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/allowing-contacts-to-close-tickets-in-helpdesk.webp 1138w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0f468a7 e-flex e-con-boxed e-con e-parent\" data-id=\"0f468a7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d410016 elementor-widget elementor-widget-heading\" data-id=\"d410016\" data-element_type=\"widget\" id=\"eleven\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Reopening closed tickets<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b85b0c0 e-flex e-con-boxed e-con e-parent\" data-id=\"b85b0c0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5da529 elementor-widget elementor-widget-text-editor\" data-id=\"a5da529\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You have the option to determine what should occur when a contact responds to a ticket that is in the &#8216;Closed&#8217; status using this setting.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d751eb3 elementor-widget elementor-widget-image\" data-id=\"d751eb3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"151\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/reopening-closed-tickets-in-helpdesk-1024x151.webp\" class=\"attachment-large size-large wp-image-32283\" alt=\"reopening-closed-tickets-in-helpdesk\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/reopening-closed-tickets-in-helpdesk-1024x151.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/reopening-closed-tickets-in-helpdesk-300x44.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/reopening-closed-tickets-in-helpdesk-768x113.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/reopening-closed-tickets-in-helpdesk.webp 1135w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e1fc082 e-flex e-con-boxed e-con e-parent\" data-id=\"e1fc082\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b092cd elementor-widget elementor-widget-heading\" data-id=\"6b092cd\" data-element_type=\"widget\" id=\"twelve\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Archiving tickets <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34be700 elementor-widget elementor-widget-text-editor\" data-id=\"34be700\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun Highlight SCXW159657081 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW159657081 BCX0\">Ticket archiving allows you to clean up your helpdesk by removing old, inactive tickets from the active queue without permanently <\/span><span class=\"NormalTextRun SCXW159657081 BCX0\">deleting<\/span><span class=\"NormalTextRun SCXW159657081 BCX0\"> them. <\/span><span class=\"NormalTextRun SCXW159657081 BCX0\">Tickets that have been closed and inactive for more than 120 days will automatically move to the Archived View.<\/span><span class=\"NormalTextRun SCXW159657081 BCX0\"> You can configure the archiving period to be anywhere between 15 and <\/span><span class=\"NormalTextRun SCXW159657081 BCX0\">120 days<\/span><span class=\"NormalTextRun SCXW159657081 BCX0\">. Opting for a shorter archive period can help improve loading times for your Ticket List View.<\/span><\/span><span class=\"EOP SCXW159657081 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a8768c elementor-widget elementor-widget-image\" data-id=\"5a8768c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"161\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/archiving-tickets-in-desk365-1024x161.webp\" class=\"attachment-large size-large wp-image-32284\" alt=\"archiving-tickets-in-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/archiving-tickets-in-desk365-1024x161.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/archiving-tickets-in-desk365-300x47.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/archiving-tickets-in-desk365-768x121.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/archiving-tickets-in-desk365.webp 1132w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97f1745 elementor-widget elementor-widget-text-editor\" data-id=\"97f1745\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun Highlight SCXW69927445 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW69927445 BCX0\">For more details, refer to the help center article on <a href=\"https:\/\/help.desk365.io\/en\/articles\/archiving-tickets-in-desk365\">ticket archiving<\/a>.<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7030e2d elementor-widget elementor-widget-heading\" data-id=\"7030e2d\" data-element_type=\"widget\" id=\"thirteen\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Default response preference <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86bae72 elementor-widget elementor-widget-text-editor\" data-id=\"86bae72\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">The default response preference feature allows you to set how the editor behaves when agents respond to tickets in Desk365. In simpler terms, it lets you choose the default type of editor for agents when they respond to a ticket, but they can still change it to any action they prefer. The available options are:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Reply: The agent&#8217;s response will be sent directly to the customer.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Forward: The ticket will be forwarded to another person or department.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Private note: The agent can leave an internal note, which is visible only to the support team, not the customer.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Public note: The agent can add a note that is visible to both the customer and the team.<\/span>\u00a0<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2629f53 elementor-widget elementor-widget-image\" data-id=\"2629f53\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"212\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/choosing-default-ticket-response-preference-1024x212.webp\" class=\"attachment-large size-large wp-image-32285\" alt=\"choosing-default-ticket-response-preference\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/choosing-default-ticket-response-preference-1024x212.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/choosing-default-ticket-response-preference-300x62.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/choosing-default-ticket-response-preference-768x159.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/choosing-default-ticket-response-preference.webp 1121w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7598893 elementor-widget elementor-widget-text-editor\" data-id=\"7598893\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW59562753 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW59562753 BCX0\">When you set a default, it means the system will automatically choose that option unless the agent decides to change it manually.<\/span><\/span><span class=\"EOP SCXW59562753 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e63d7f6 elementor-widget elementor-widget-text-editor\" data-id=\"e63d7f6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">While setting the default response preference, it\u2019s also important to check the agent\u2019s role permissions. Here\u2019s why:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Can reply to or forward tickets: If this is unchecked, agents in that role won\u2019t be able to reply to or forward tickets at all. Even if you\u2019ve set the default to Reply, the system will automatically change it to Private Note if the agent doesn\u2019t have permission to reply.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Can view notes in tickets: If unchecked, agents won\u2019t be able to see any notes, whether they are private or public. This means they won\u2019t have access to important internal discussions or customer-visible notes.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Can add notes to tickets: If unchecked, agents won\u2019t be able to add any type of note to the ticket.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad62bc6 elementor-widget elementor-widget-image\" data-id=\"ad62bc6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"486\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/desk365-role-access-to-reply-forward-tickets-1024x486.webp\" class=\"attachment-large size-large wp-image-35141\" alt=\"desk365-role-access-to-reply-forward-tickets\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/desk365-role-access-to-reply-forward-tickets-1024x486.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/desk365-role-access-to-reply-forward-tickets-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/desk365-role-access-to-reply-forward-tickets-768x365.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/desk365-role-access-to-reply-forward-tickets-1536x730.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/desk365-role-access-to-reply-forward-tickets.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-376f7a1 elementor-widget elementor-widget-text-editor\" data-id=\"376f7a1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">For example, let\u2019s say you set the default to Reply, but the agent in question doesn\u2019t have permission to reply or forward tickets. In that case, even though the system tries to reply, it will automatically save the agent&#8217;s response as a Private Note instead of sending it to the customer.<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/p>\n<p><span data-contrast=\"auto\">This feature helps you control how agents interact with tickets based on their role permissions, ensuring that everything works smoothly according to your setup.<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3529ee elementor-widget elementor-widget-heading\" data-id=\"b3529ee\" data-element_type=\"widget\" id=\"fourteen\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Brand signature<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c475dba elementor-widget elementor-widget-text-editor\" data-id=\"c475dba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Desk365 allows you to include a brand signature that automatically appears in all outgoing ticket replies, forwards, and notes helping your support team maintain a consistent and professional tone in every communication. This is especially useful for establishing trust and reinforcing your company\u2019s identity in customer interactions.\u00a0<\/p><p>The brand signature is configured at the helpdesk level and can be applied selectively based on your preferences. Additionally, individual agents can create personalized agent signatures from their profile settings, which will override the brand signature when present.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-475c694 elementor-widget elementor-widget-image\" data-id=\"475c694\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"514\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-brand-signature-for-helpdesk-1024x514.webp\" class=\"attachment-large size-large wp-image-32286\" alt=\"configuring-brand-signature-for-helpdesk\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-brand-signature-for-helpdesk-1024x514.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-brand-signature-for-helpdesk-300x151.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-brand-signature-for-helpdesk-768x386.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-brand-signature-for-helpdesk.webp 1125w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bea8c6 elementor-widget elementor-widget-text-editor\" data-id=\"4bea8c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Learn more about<a href=\"https:\/\/help.desk365.io\/en\/articles\/adding-agent-signature\/\" target=\"_blank\" rel=\"noopener\"> how to configure and use brand and agent signatures.<\/a>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3bf4e1 elementor-widget elementor-widget-heading\" data-id=\"d3bf4e1\" data-element_type=\"widget\" id=\"fifteen\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Currency<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bbf0926 e-flex e-con-boxed e-con e-parent\" data-id=\"bbf0926\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-acb3ead elementor-widget elementor-widget-text-editor\" data-id=\"acb3ead\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p data-start=\"786\" data-end=\"800\">Choose the currency for your helpdesk from the dropdown list. The selected currency will be used across the <a href=\"https:\/\/help.desk365.io\/en\/collections\/asset-management\/\" target=\"_blank\" rel=\"noopener\">asset management<\/a> module, ensuring that asset values, depreciation, and related financial information are displayed consistently in the chosen currency.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-571b556 elementor-widget elementor-widget-image\" data-id=\"571b556\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"138\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/choosing-the-currency-for-your-helpdesk-1024x138.webp\" class=\"attachment-large size-large wp-image-35139\" alt=\"choosing-the-currency-for-your-helpdesk\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/choosing-the-currency-for-your-helpdesk-1024x138.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/choosing-the-currency-for-your-helpdesk-300x40.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/choosing-the-currency-for-your-helpdesk-768x104.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/choosing-the-currency-for-your-helpdesk.webp 1127w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-950635b elementor-widget elementor-widget-text-editor\" data-id=\"950635b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Finally, click on &#8216;Save&#8217; to save all your changes.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bab639 elementor-widget elementor-widget-text-editor\" data-id=\"4bab639\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Configuring your helpdesk settings with these options is an important part of providing effective customer support. By following the above, you can ensure that your helpdesk is set up to provide high-quality support to your customers.\u00a0<\/p><p><span class=\"TextRun Highlight SCXW44725075 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW44725075 BCX0\">C<\/span><span class=\"NormalTextRun SCXW44725075 BCX0\">heck out our other help center articles on related topics, such as <\/span><\/span><a class=\"Hyperlink SCXW44725075 BCX0\" href=\"https:\/\/help.desk365.io\/en\/articles\/adding-new-support-agents-in-desk365\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Highlight Underlined SCXW44725075 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW44725075 BCX0\" data-ccp-charstyle=\"Hyperlink\">adding <\/span><span class=\"NormalTextRun SCXW44725075 BCX0\" data-ccp-charstyle=\"Hyperlink\">new support<\/span><span class=\"NormalTextRun SCXW44725075 BCX0\" data-ccp-charstyle=\"Hyperlink\"> agents in Desk365<\/span><\/span><\/a><span class=\"TextRun Highlight SCXW44725075 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW44725075 BCX0\"> a<\/span><span class=\"NormalTextRun SCXW44725075 BCX0\">nd <\/span><\/span><a class=\"Hyperlink SCXW44725075 BCX0\" href=\"https:\/\/help.desk365.io\/en\/articles\/setting-up-custom-roles\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Highlight Underlined SCXW44725075 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW44725075 BCX0\" data-ccp-charstyle=\"Hyperlink\">setting up custom roles.<\/span><\/span><\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":7,"featured_media":0,"parent":20680,"menu_order":1,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-20748","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20748","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=20748"}],"version-history":[{"count":98,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20748\/revisions"}],"predecessor-version":[{"id":35562,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20748\/revisions\/35562"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20680"}],"next":[{"title":"Language settings and multi-language support in Desk365","link":"https:\/\/help.desk365.io\/en\/articles\/desk365-language-settings\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/34327"}],"prev":[{"title":"Quick demo of Desk365","link":"https:\/\/help.desk365.io\/en\/articles\/quick-demo-of-desk365\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/24885"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=20748"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=20748"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}