{"id":20866,"date":"2023-08-24T10:14:12","date_gmt":"2023-08-24T10:14:12","guid":{"rendered":"https:\/\/help.kanidesk.com\/en\/docs\/getting-started\/ticketing-via-teams\/support-bot-setup-guide\/"},"modified":"2026-10-01T06:32:04","modified_gmt":"2026-10-01T06:32:04","slug":"support-bot-setup-guide-2","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/support-bot-setup-guide\/","title":{"rendered":"Support Bot &#8211; Setup guide"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"20866\" class=\"elementor elementor-20866\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cd0254a e-flex e-con-boxed e-con e-parent\" data-id=\"2cd0254a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-205bb2a elementor-widget elementor-widget-template\" data-id=\"205bb2a\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49cccea0 elementor-widget elementor-widget-text-editor\" data-id=\"49cccea0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Bring in the power of&nbsp;<a href=\"https:\/\/www.desk365.io\/blog\/conversational-ticketing-guide\/\">conversational ticketing<\/a>&nbsp;to your helpdesk with the&nbsp;<a href=\"https:\/\/www.desk365.io\/support-bot\/\">Desk365 Support Bot for Microsoft Teams.<\/a>&nbsp;Follow the steps below to set up the Support Bot.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3882401f elementor-widget elementor-widget-heading\" data-id=\"3882401f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Download the Support Bot<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21c10ef5 elementor-widget elementor-widget-text-editor\" data-id=\"21c10ef5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>First you\u2019ll need to download the app manifest zip:<\/p><p>1. Sign in to the Desk365 Agent Portal.\u00a0<\/p><p>2. Go to the <strong>Settings &gt; Channels &gt; Microsoft Teams and choose the \u2018Support Bot\u2019 tab.<\/strong><\/p><p>3. Download the Support Bot.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12c6785d e-flex e-con-boxed e-con e-parent\" data-id=\"12c6785d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26076374 elementor-widget elementor-widget-image\" data-id=\"26076374\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/download-support-bot-1024x484.webp\" class=\"attachment-large size-large wp-image-37026\" alt=\"download-support-bot\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/download-support-bot-1024x484.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/download-support-bot-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/download-support-bot-768x363.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/download-support-bot-1536x727.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/download-support-bot.webp 1917w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24a1e5f5 e-flex e-con-boxed e-con e-parent\" data-id=\"24a1e5f5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d0bcd31 elementor-widget elementor-widget-heading\" data-id=\"2d0bcd31\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Install\/Upload Support Bot<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-781951ef elementor-widget elementor-widget-text-editor\" data-id=\"781951ef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-669acbb6 elementor-widget elementor-widget-text-editor\" data-id=\"669acbb6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<p>If you\u2019re installing the Support Bot for the first time, we recommend you to follow the instructions which we have explained in detail below. You\u2019ll need to have appropriate permissions to upload Teams Apps to do the below:<\/p>\n<p>1. In the lower left corner of Teams, choose the Apps icon. On the Apps page, choose <strong>Manage your apps.<\/strong><\/p>\n<p>2. You can choose to:<br><span style=\"text-align: var(--text-align);\">(i) &nbsp;Upload a custom app.<br><\/span><span style=\"text-align: var(--text-align);\">(ii) <\/span><span style=\"text-align: var(--text-align);\">Submit an app to your org<\/span><span style=\"text-align: var(--text-align);\">.<\/span><\/p>\n<p>3. Option (i) above is best if you just want to test the Support Bot and Option (ii) is best when the Support Bot is used organization wide.<\/p>\n<p>4. You can then choose the Support Bot app you downloaded before and install it.<\/p>\n<\/div>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-130ce75d e-flex e-con-boxed e-con e-parent\" data-id=\"130ce75d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7aed6b23 elementor-widget elementor-widget-image\" data-id=\"7aed6b23\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"743\" height=\"442\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/uploading-support-bot-as-custom-app-in-teams.webp\" class=\"attachment-large size-large wp-image-32407\" alt=\"uploading-support-bot-as-custom-app-in-teams\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/uploading-support-bot-as-custom-app-in-teams.webp 743w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/uploading-support-bot-as-custom-app-in-teams-300x178.webp 300w\" sizes=\"(max-width: 743px) 100vw, 743px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e2b638d e-flex e-con-boxed e-con e-parent\" data-id=\"2e2b638d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7dccfeb8 elementor-widget elementor-widget-heading\" data-id=\"7dccfeb8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Finding Support Bot in Teams:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6312f6e0 elementor-widget elementor-widget-text-editor\" data-id=\"6312f6e0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Once it is installed for your organization a user can easily add Support Bot to their Teams instance.<\/p><p>1. Select Apps in the Teams sidebar to open the Apps tab.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a424fa6 elementor-widget elementor-widget-image\" data-id=\"1a424fa6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"65\" height=\"109\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/teams-side-bar-1.png\" class=\"attachment-large size-large wp-image-23471\" alt=\"teams side bar\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5799c132 elementor-widget elementor-widget-text-editor\" data-id=\"5799c132\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>2. Find and select\u00a0Support Bot to open the details window.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-383ed3da elementor-widget elementor-widget-image\" data-id=\"383ed3da\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"495\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/searching-for-support-bot-in-teams-apps-section-1-1024x495.png\" class=\"attachment-large size-large wp-image-20875\" alt=\"searching for support bot in teams apps section\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/searching-for-support-bot-in-teams-apps-section-1-1024x495.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/searching-for-support-bot-in-teams-apps-section-1-300x145.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/searching-for-support-bot-in-teams-apps-section-1-768x371.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/searching-for-support-bot-in-teams-apps-section-1.png 1530w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-415d8b75 elementor-widget elementor-widget-text-editor\" data-id=\"415d8b75\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>3. In the support bot details window, click\u00a0<strong>Add<\/strong>.<br \/>That\u2019s it! You have added the Support Bot to your Microsoft Teams instance.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69881a9a elementor-widget elementor-widget-image\" data-id=\"69881a9a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"875\" height=\"705\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/adding-support-bot-to-teams-instance-1.png\" class=\"attachment-large size-large wp-image-20876\" alt=\"adding support bot to teams instance\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/adding-support-bot-to-teams-instance-1.png 875w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/adding-support-bot-to-teams-instance-1-300x242.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/adding-support-bot-to-teams-instance-1-768x619.png 768w\" sizes=\"(max-width: 875px) 100vw, 875px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-100afd7 e-flex e-con-boxed e-con e-parent\" data-id=\"100afd7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d81ea25 elementor-widget elementor-widget-heading\" data-id=\"d81ea25\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support Bot welcome message:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a4cae86 elementor-widget elementor-widget-text-editor\" data-id=\"6a4cae86\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>When the Support Bot is installed, it sends a welcome message. This message provides a quick introduction to get started.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f2d64c8 elementor-widget elementor-widget-image\" data-id=\"4f2d64c8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"751\" height=\"357\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/support-bot-welcome-message-desk365.webp\" class=\"attachment-large size-large wp-image-32408\" alt=\"support-bot-welcome-message-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/support-bot-welcome-message-desk365.webp 751w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/support-bot-welcome-message-desk365-300x143.webp 300w\" sizes=\"(max-width: 751px) 100vw, 751px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bac2515 elementor-widget elementor-widget-heading\" data-id=\"bac2515\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Configuring Allowed Domains for the Support Bot\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a909453 elementor-widget elementor-widget-text-editor\" data-id=\"a909453\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To enhance security and manage access effectively, Desk365 offers an Allowed Domains feature for the Support Bot. This allows administrators to specify which email domains are recognized by the helpdesk system, ensuring that only users from trusted sources can interact with the Support Bot. To learn more, visit <a href=\"https:\/\/help.desk365.io\/en\/articles\/how-to-setup-allowed-domains-for-the-support-bot\" rel=\"noopener\">How to set up Allowed Domains for the Support Bot in Desk365<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d3dee4 elementor-widget elementor-widget-image\" data-id=\"4d3dee4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-support-bot-allowed-domains-desk365-1024x485.webp\" class=\"attachment-large size-large wp-image-37764\" alt=\"configuring-support-bot-allowed-domains-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-support-bot-allowed-domains-desk365-1024x485.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-support-bot-allowed-domains-desk365-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-support-bot-allowed-domains-desk365-768x364.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-support-bot-allowed-domains-desk365-1536x727.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/configuring-support-bot-allowed-domains-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42af3a5 e-flex e-con-boxed e-con e-parent\" data-id=\"42af3a5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48a47f1 elementor-widget elementor-widget-heading\" data-id=\"48a47f1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customizing and troubleshooting information:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dd9e4c elementor-widget elementor-widget-text-editor\" data-id=\"6dd9e4c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We have more information in our help center regarding how to customize the Support Bot and address any installation issues. Be sure to visit the &#8216;<a href=\"https:\/\/help.desk365.io\/en\/collections\/setting-up-desk365-teams-support-bot\/\">Setting up Desk365 Microsoft Teams Support Bot<\/a>&#8216; section for further information.<\/p><p><span style=\"color: #7a7a7a;\">Listed below are a few links:<\/span><\/p><ul><li><a href=\"https:\/\/help.desk365.io\/en\/articles\/customize-the-desk365-teams-support-bot\/\">Customize the Desk365 Teams Support Bot<\/a><\/li><li><a href=\"https:\/\/help.desk365.io\/en\/articles\/using-app-setup-policies-to-pin-and-auto-install-support-bot-in-teams\/\">Using app setup policies to pin and auto-install Support Bot in Teams<\/a><\/li><li><a href=\"https:\/\/help.desk365.io\/en\/articles\/application-cannot-be-found-message-in-teams-bots\/\">Application cannot be found message in Teams Bots<\/a><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eac3008 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eac3008\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-730d8a8\" data-id=\"730d8a8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5079c79 elementor-widget elementor-widget-heading\" data-id=\"5079c79\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92f3080 pricing__faq elementor-widget elementor-widget-toggle\" data-id=\"92f3080\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1541\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1541\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I download the Desk365 Support Bot? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1541\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1541\"><p><span class=\"TextRun SCXW12025434 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW12025434 BCX0\">Sign in to the Desk365 Agent Portal and go to Settings &gt; Channels &gt; Microsoft Teams &gt; Support Bot. From there, you can download the Support Bot app manifest.<\/span><\/span><span class=\"EOP Selected SCXW12025434 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1542\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1542\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I install and add the Desk365 Support Bot in Microsoft Teams? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1542\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1542\"><p><span data-contrast=\"auto\">In Microsoft Teams, go to Apps &gt; Manage your apps and choose Upload a custom app or Submit an app to your org. Then upload the Support Bot app package you downloaded from Desk365.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Once the Support Bot is installed for your organization, open Apps in Teams, search for Support Bot, open its details, and select Add.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1543\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1543\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">   How do I restrict access to the Desk365 Support Bot? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1543\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1543\"><p><span class=\"NormalTextRun SCXW108526745 BCX0\">You can use Desk365&#8217;s <\/span><span class=\"NormalTextRun SCXW108526745 BCX0\">\u2018<\/span><span class=\"NormalTextRun SCXW108526745 BCX0\">Allowed Domains<\/span><span class=\"NormalTextRun SCXW108526745 BCX0\">\u2019<\/span><span class=\"NormalTextRun SCXW108526745 BCX0\"> feature to specify which email domains are recognized by the helpdesk. This helps ensure that only users from trusted domains can interact with the Support Bot.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I download the Desk365 Support Bot?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span class=\\\"TextRun SCXW12025434 BCX0\\\" lang=\\\"EN-US\\\" xml:lang=\\\"EN-US\\\" data-contrast=\\\"auto\\\"><span class=\\\"NormalTextRun SCXW12025434 BCX0\\\">Sign in to the Desk365 Agent Portal and go to Settings &gt; Channels &gt; Microsoft Teams &gt; Support Bot. 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