{"id":20867,"date":"2023-08-24T10:14:22","date_gmt":"2023-08-24T10:14:22","guid":{"rendered":"https:\/\/help.kanidesk.com\/en\/docs\/getting-started\/ticketing-via-teams\/agent-bot-setup-guide\/"},"modified":"2026-03-16T10:54:57","modified_gmt":"2026-03-16T10:54:57","slug":"agent-bot-setup-guide","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/agent-bot-setup-guide\/","title":{"rendered":"Agent Bot &#8211; Setup guide"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"20867\" class=\"elementor elementor-20867\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f12199f e-flex e-con-boxed e-con e-parent\" data-id=\"7f12199f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4611a6 elementor-widget elementor-widget-template\" data-id=\"c4611a6\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-101b92ea elementor-widget elementor-widget-text-editor\" data-id=\"101b92ea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The <a href=\"https:\/\/www.desk365.io\/agent-bot\/\">Desk365 Agent Bot<\/a> helps you collaborate and respond better using the power of Microsoft Teams.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1296db2a elementor-widget elementor-widget-heading\" data-id=\"1296db2a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Finding Desk365 in Teams:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22d7f464 elementor-widget elementor-widget-text-editor\" data-id=\"22d7f464\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Below are the steps to add the Desk365<\/span>\u00a0Agent Bot<span data-contrast=\"none\">\u00a0to your\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">Microsoft Teams instance:<\/span><\/p><p>1. Go to Apps on the left of Teams, then search for Desk365. \u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f1f2e6 elementor-widget elementor-widget-image\" data-id=\"7f1f2e6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"65\" height=\"109\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/teams-side-bar-1.png\" class=\"attachment-large size-large wp-image-23471\" alt=\"teams side bar\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46615a79 elementor-widget elementor-widget-text-editor\" data-id=\"46615a79\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"none\">\u00a02. Select the Desk365 app to open the description window.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3466e18f elementor-widget elementor-widget-image\" data-id=\"3466e18f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"494\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/search-for-desk365-in-teams-apps-dialog-box-1024x494.png\" class=\"attachment-large size-large wp-image-21155\" alt=\"searching for Desk365 in apps section in Teams\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/search-for-desk365-in-teams-apps-dialog-box-1024x494.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/search-for-desk365-in-teams-apps-dialog-box-300x145.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/search-for-desk365-in-teams-apps-dialog-box-768x370.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/search-for-desk365-in-teams-apps-dialog-box.png 1528w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c2413fe elementor-widget elementor-widget-text-editor\" data-id=\"4c2413fe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"none\">3. Click the Add button.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-198a5f09 elementor-widget elementor-widget-image\" data-id=\"198a5f09\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"818\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/adding-desk365-agent-bot-from-teams-2-1024x818.png\" class=\"attachment-large size-large wp-image-27318\" alt=\"adding-desk365-agent-bot-from-teams\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/adding-desk365-agent-bot-from-teams-2-1024x818.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/adding-desk365-agent-bot-from-teams-2-300x240.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/adding-desk365-agent-bot-from-teams-2-768x613.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/adding-desk365-agent-bot-from-teams-2.png 1087w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86ca1b5 elementor-widget elementor-widget-text-editor\" data-id=\"86ca1b5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Congrats! You have added the Desk365 Agent Bot to your Microsoft Teams instance.\u00a0<\/p><p><b>Note:<\/b>\u00a0If your don\u2019t have the necessary privileges to add Teams apps, you\u2019ll need to contact your Teams Administrator to add the Agent Bot.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43024fce e-flex e-con-boxed e-con e-parent\" data-id=\"43024fce\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ad8d02b elementor-widget elementor-widget-heading\" data-id=\"1ad8d02b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Welcome Message:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cec5fc4 elementor-widget elementor-widget-text-editor\" data-id=\"6cec5fc4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>When the Desk365 Agent Bot is installed, it sends a welcome message. This message provides a quick introduction for your agents and some commands to get started.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a7002ce elementor-widget elementor-widget-image\" data-id=\"5a7002ce\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"914\" height=\"655\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/desk365-agent-bot-installation-2.png\" class=\"attachment-large size-large wp-image-27537\" alt=\"desk365-agent-bot-installation\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/desk365-agent-bot-installation-2.png 914w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/desk365-agent-bot-installation-2-300x215.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/desk365-agent-bot-installation-2-768x550.png 768w\" sizes=\"(max-width: 914px) 100vw, 914px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":9,"featured_media":0,"parent":20762,"menu_order":5,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-20867","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20867","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=20867"}],"version-history":[{"count":31,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20867\/revisions"}],"predecessor-version":[{"id":35752,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20867\/revisions\/35752"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20762"}],"next":[{"title":"Agent Bot commands in Teams","link":"https:\/\/help.desk365.io\/en\/articles\/agent-bot-commands\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/21015"}],"prev":[{"title":"Creating a ticket via Support Bot","link":"https:\/\/help.desk365.io\/en\/articles\/creating-a-ticket-via-support-bot\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20870"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=20867"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=20867"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}