{"id":21046,"date":"2023-08-24T13:50:38","date_gmt":"2023-08-24T13:50:38","guid":{"rendered":"https:\/\/help.kanidesk.com\/en\/docs\/getting-started\/setting-up-and-configuring-your-customer-support-portal\/logging-into-the-support-portal\/"},"modified":"2026-10-01T06:56:06","modified_gmt":"2026-10-01T06:56:06","slug":"logging-into-the-support-portal","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/logging-into-the-support-portal\/","title":{"rendered":"Logging into the support portal"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21046\" class=\"elementor elementor-21046\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c41e118 e-flex e-con-boxed e-con e-parent\" data-id=\"1c41e118\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c8e29c elementor-widget elementor-widget-template\" data-id=\"8c8e29c\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3677d00 elementor-widget elementor-widget-text-editor\" data-id=\"3677d00\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The next step is logging into the Support Portal. These are the steps to do so:<\/p><p>Copy and paste the Support Portal URL for your helpdesk into your browser, and you will be taken to the login page.<\/p><p>Your support team would have <a href=\"https:\/\/help.desk365.io\/en\/articles\/how-to-configure-customer-support-portal\/\" target=\"_blank\" rel=\"noopener\">configured how the end-users can use the Support Portal.<\/a> The different options are:<\/p><ul><li><span style=\"color: #54595f;\">Using Microsoft 365 only<\/span><\/li><li><span style=\"color: #54595f;\">Using Email only<\/span><\/li><li><span style=\"color: #54595f;\">Allow all users to use either Microsoft 365 or Email<\/span><\/li><\/ul><p>For the \u2018Using Microsoft 365 only\u2019 option, choose \u2018Sign in using Microsoft 365\u2019 if your organization is integrated with Microsoft 365. Users can seamlessly sign into the Support Portal through their <span class=\"NormalTextRun SCXW79581383 BCX0\">Microsoft <\/span><span class=\"NormalTextRun SCXW79581383 BCX0\">Entra ID credentials, formerly<\/span> Azure AD.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70bc9f26 elementor-widget elementor-widget-image\" data-id=\"70bc9f26\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"591\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/logging-into-support-portal-desk365-helpdesk-1024x591.webp\" class=\"attachment-large size-large wp-image-33980\" alt=\"logging-into-support-portal-desk365-helpdesk\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/logging-into-support-portal-desk365-helpdesk-1024x591.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/logging-into-support-portal-desk365-helpdesk-300x173.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/logging-into-support-portal-desk365-helpdesk-768x443.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/logging-into-support-portal-desk365-helpdesk-1536x886.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/logging-into-support-portal-desk365-helpdesk-380x220.webp 380w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/logging-into-support-portal-desk365-helpdesk.webp 1572w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70b6e03 elementor-widget elementor-widget-text-editor\" data-id=\"70b6e03\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>For the \u2018Email Only\u2019 option, end-users will typically need to use their email address and a password to log in to the system. This typically involves entering a username and password, which may be provided by the organization or chosen by the user themselves.<\/p><p>If a user forgets their password, they should follow the password reset process provided by the Desk365 system.<\/p><p>For this option, \u2018Allow all users to use either Microsoft 365 or Email\u2019, users can login according to their convenience.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e9d6379 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e9d6379\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-25d2cda\" data-id=\"25d2cda\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9df55c7 elementor-widget elementor-widget-heading\" data-id=\"9df55c7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcdf2b4 pricing__faq elementor-widget elementor-widget-toggle\" data-id=\"dcdf2b4\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2311\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2311\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Why can't I log in to the Desk365 Support Portal? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2311\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2311\"><p><span class=\"TextRun SCXW173392564 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW173392564 BCX0\">If <\/span><span class=\"NormalTextRun SCXW173392564 BCX0\">you&#8217;re<\/span><span class=\"NormalTextRun SCXW173392564 BCX0\"> unable to log in to the Desk365 Support Portal, first make sure <\/span><span class=\"NormalTextRun SCXW173392564 BCX0\">you&#8217;re<\/span><span class=\"NormalTextRun SCXW173392564 BCX0\"> using the correct email address and sign-in method configured for your helpdesk. If your organization uses SSO, sign in using your organization&#8217;s SSO option instead of entering a password directly. You can also try signing out and signing in again or clearing your browser cache and cookies. <\/span><span class=\"NormalTextRun SCXW173392564 BCX0\">If the issue persists, contact your helpdesk admin for assistance.<\/span><\/span><span class=\"EOP Selected SCXW173392564 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Why can't I log in to the Desk365 Support Portal?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span class=\\\"TextRun SCXW173392564 BCX0\\\" lang=\\\"EN-US\\\" xml:lang=\\\"EN-US\\\" data-contrast=\\\"auto\\\"><span class=\\\"NormalTextRun SCXW173392564 BCX0\\\">If <\\\/span><span class=\\\"NormalTextRun SCXW173392564 BCX0\\\">you&#8217;re<\\\/span><span class=\\\"NormalTextRun SCXW173392564 BCX0\\\"> unable to log in to the Desk365 Support Portal, first make sure <\\\/span><span class=\\\"NormalTextRun SCXW173392564 BCX0\\\">you&#8217;re<\\\/span><span class=\\\"NormalTextRun SCXW173392564 BCX0\\\"> using the correct email address and sign-in method configured for your helpdesk. If your organization uses SSO, sign in using your organization&#8217;s SSO option instead of entering a password directly. You can also try signing out and signing in again or clearing your browser cache and cookies. <\\\/span><span class=\\\"NormalTextRun SCXW173392564 BCX0\\\">If the issue persists, contact your helpdesk admin for assistance.<\\\/span><\\\/span><span class=\\\"EOP Selected SCXW173392564 BCX0\\\" data-ccp-props=\\\"{}\\\">\\u00a0<\\\/span><\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":5,"featured_media":0,"parent":17825,"menu_order":1,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-21046","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/21046","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=21046"}],"version-history":[{"count":57,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/21046\/revisions"}],"predecessor-version":[{"id":38016,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/21046\/revisions\/38016"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/17825"}],"next":[{"title":"Creating a ticket via support portal","link":"https:\/\/help.desk365.io\/en\/articles\/creating-a-ticket-via-support-portal\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/21047"}],"prev":[{"title":"Configuring your customer support portal in Desk365","link":"https:\/\/help.desk365.io\/en\/articles\/how-to-configure-customer-support-portal\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18108"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=21046"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=21046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}