{"id":21047,"date":"2023-08-24T13:50:51","date_gmt":"2023-08-24T13:50:51","guid":{"rendered":"https:\/\/help.kanidesk.com\/en\/docs\/getting-started\/setting-up-and-configuring-your-customer-support-portal\/creating-a-ticket-via-support-portal\/"},"modified":"2026-04-04T08:32:28","modified_gmt":"2026-04-04T08:32:28","slug":"creating-a-ticket-via-support-portal","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/creating-a-ticket-via-support-portal\/","title":{"rendered":"Creating a ticket via support portal"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21047\" class=\"elementor elementor-21047\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e93dbff e-flex e-con-boxed e-con e-parent\" data-id=\"5e93dbff\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e3439a elementor-widget elementor-widget-template\" data-id=\"7e3439a\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60da7c99 elementor-widget elementor-widget-text-editor\" data-id=\"60da7c99\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Once a user is<span style=\"color: #3f51b5;\"> <a style=\"color: #3f51b5;\" href=\"https:\/\/help.desk365.io\/en\/articles\/logging-into-the-support-portal\/\">logged into the Support Portal<\/a><\/span>, they can submit a ticket to report an issue or ask a question. These are the steps to do so:<\/p><p>Click on the \u2018Create Ticket\u2019 button found in the homepage of the Support Portal. Submitting a ticket involves filling out a form with details about the issue.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11407132 elementor-widget elementor-widget-image\" data-id=\"11407132\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"596\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-ticket-via-support-portal-desk365-helpdesk-1024x596.webp\" class=\"attachment-large size-large wp-image-33926\" alt=\"creating-ticket-via-support-portal-desk365-helpdesk\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-ticket-via-support-portal-desk365-helpdesk-1024x596.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-ticket-via-support-portal-desk365-helpdesk-300x175.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-ticket-via-support-portal-desk365-helpdesk-768x447.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-ticket-via-support-portal-desk365-helpdesk-1536x894.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-ticket-via-support-portal-desk365-helpdesk-380x220.webp 380w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-ticket-via-support-portal-desk365-helpdesk.webp 1567w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b227250 elementor-widget elementor-widget-text-editor\" data-id=\"2b227250\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>It opens a form which has been configured by your organization. Once the form is open, the user is required to fill in the brief description of the issue. When submitting a ticket, it is important to provide as much detail as possible about the issue so that the support team can quickly and efficiently resolve the issue.<\/p><p>The user can also attach any relevant files, such as screenshots or log files, if required to help the support staff understand the issue better. This will help the support team to quickly diagnose and resolve the issue.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16a76bd7 elementor-widget elementor-widget-image\" data-id=\"16a76bd7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"714\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-a-ticket-in-support-portal-desk365-1-1024x714.webp\" class=\"attachment-large size-large wp-image-36332\" alt=\"creating-a-ticket-in-support-portal-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-a-ticket-in-support-portal-desk365-1-1024x714.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-a-ticket-in-support-portal-desk365-1-300x209.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-a-ticket-in-support-portal-desk365-1-768x535.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/creating-a-ticket-in-support-portal-desk365-1.webp 1271w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b314e82 elementor-widget elementor-widget-text-editor\" data-id=\"5b314e82\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Once all the details have been entered, the user can click on the \u2018Create\u2019 button below to submit the ticket.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":5,"featured_media":0,"parent":17825,"menu_order":2,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-21047","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/21047","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=21047"}],"version-history":[{"count":45,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/21047\/revisions"}],"predecessor-version":[{"id":36370,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/21047\/revisions\/36370"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/17825"}],"next":[{"title":"Setting up a custom domain for your Desk365 support portal","link":"https:\/\/help.desk365.io\/en\/articles\/setting-up-custom-domain-for-support-portal\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/27965"}],"prev":[{"title":"Logging into the support portal","link":"https:\/\/help.desk365.io\/en\/articles\/logging-into-the-support-portal\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/21046"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=21047"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=21047"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}