{"id":21540,"date":"2023-08-25T15:38:30","date_gmt":"2023-08-25T15:38:30","guid":{"rendered":"https:\/\/help.kanidesk.com\/en\/docs\/desk365-agent-guide\/working-with-the-tickets-list-page\/import-tickets\/"},"modified":"2026-06-27T10:14:53","modified_gmt":"2026-06-27T10:14:53","slug":"import-tickets","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/import-tickets\/","title":{"rendered":"Import tickets to Desk365"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21540\" class=\"elementor elementor-21540\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e80ebd1 e-flex e-con-boxed e-con e-parent\" data-id=\"e80ebd1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2973bf2 elementor-widget elementor-widget-template\" data-id=\"2973bf2\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-234c65f elementor-widget elementor-widget-text-editor\" data-id=\"234c65f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Importing tickets into your helpdesk can be a daunting task. It can be time-consuming and prone to errors if not done correctly. However, with <a href=\"https:\/\/www.desk365.io\/\">Desk365<\/a>, importing tickets has never been easier.<\/p><p>In this help center article, we will guide you through the process of importing tickets into your helpdesk.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a226425 elementor-widget elementor-widget-heading\" data-id=\"a226425\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Finding import tickets option in Desk365 Agent Portal<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ea664e elementor-widget elementor-widget-text-editor\" data-id=\"2ea664e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To import the tickets in Desk365, go to the &#8216;Actions&#8217; menu in the Tickets tab in Agent Portal, and select the &#8216;Import&#8217; option.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c873de e-flex e-con-boxed e-con e-parent\" data-id=\"3c873de\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d45f56d elementor-widget elementor-widget-image\" data-id=\"d45f56d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"482\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/import-tickets-from-desk365-1024x482.webp\" class=\"attachment-large size-large wp-image-31824\" alt=\"import-tickets-from-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/import-tickets-from-desk365-1024x482.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/import-tickets-from-desk365-300x141.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/import-tickets-from-desk365-768x362.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/import-tickets-from-desk365-1536x723.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/import-tickets-from-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0c8eb5 elementor-widget elementor-widget-text-editor\" data-id=\"e0c8eb5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Firstly, we recommend downloading the sample csv file provided by Desk365. This file serves as a template for you to update with your ticket information. You can download the sample csv file and start updating it with your ticket data.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ccd504 e-flex e-con-boxed e-con e-parent\" data-id=\"4ccd504\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3533770 elementor-widget elementor-widget-image\" data-id=\"3533770\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"643\" height=\"897\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/import-tickets-dialog-box.webp\" class=\"attachment-large size-large wp-image-31825\" alt=\"import-tickets-dialog-box\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/import-tickets-dialog-box.webp 643w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/import-tickets-dialog-box-215x300.webp 215w\" sizes=\"(max-width: 643px) 100vw, 643px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-838a640 elementor-widget elementor-widget-text-editor\" data-id=\"838a640\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To help you correctly populate the CSV file, refer to the field requirements below. Fields marked with * are mandatory and cannot be left empty.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fe24537 e-flex e-con-boxed e-con e-parent\" data-id=\"fe24537\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a99c1d9 elementor-widget elementor-widget-html\" data-id=\"a99c1d9\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t  <style>\n    body {\n      font-family: 'Roboto', sans-serif;\n      background-color: #fff;\n    }\n\n    .table-container {\n      width: 800px;\n      margin: 20px auto;\n    }\n\n    table {\n      width: 100%;\n      border-collapse: collapse;\n      table-layout: fixed;\n    }\n\n    th, td {\n      border: 1px solid #d3d3d3;\n      padding: 20px;\n      text-align: left;\n      vertical-align: middle;\n      font-size: 16px;\n    }\n\n    th {\n      background-color: #e6e6e6;\n      font-weight: 500;\n    }\n\n  <\/style>\n<\/head>\n<body>\n\n<div class=\"table-container\">\n  <table>\n    <tr>\n      <th>Field Name<\/th>\n      <th>Description<\/th>\n    <\/tr>\n    <tr>\n      <td>Subject<\/td>\n      <td>A short summary of the ticket. Must not exceed 120 characters.<\/td>\n    <\/tr>\n    <tr>\n      <td>Description<\/td>\n      <td>Detailed information about the issue. Can be provided in plain text or HTML format.<\/td>\n    <\/tr>\n    <tr>\n      <td>CreatedBy<\/td>\n      <td>Name of the contact raising the ticket. Used to create a new contact if the email does not already exist in the system.<\/td>\n    <\/tr>\n    <tr>\n      <td>ContactEmail*<\/td>\n      <td>A valid email address of the contact. If the email already exists, the ticket will be linked to that contact; otherwise, a new contact will be created using this email and the CreatedBy name.<\/td>\n      <tr>\n      <td>Group<\/td>\n      <td>The support group responsible for the ticket. The specified group must already exist in the helpdesk.<\/td>\n      <tr>\n      <td>AssignedTo<\/td>\n      <td>The agent assigned to the ticket. The agent must be active and already exist in the helpdesk. If a Group is specified, the agent should belong to that group.<\/td>\n      <tr>\n      <td>CategoryName<\/td>\n      <td>The category under which the ticket is classified. The specified category must already exist in the helpdesk.<\/td>\n      <tr>\n      <td>Priority*<\/td>\n      <td>The priority level of the ticket. Must be one of the default values: Low, Medium, High, or Urgent.<\/td>\n      <tr>\n      <td>Status*<\/td>\n      <td>The current status of the ticket. Must be a valid, active, default or custom status configured in the helpdesk<\/td>\n      <tr>\n      <td>createdOn*<\/td>\n      <td>The date and time when the ticket was created. Must follow the date and time format configured in helpdesk settings.<\/td>\n      <tr>\n      <td>closedOn<\/td>\n      <td>The date and time when the ticket was closed. Required if the status is \u201cResolved\u201d or \u201cClosed.\u201d Must follow the helpdesk date and time format.<\/td>\n  <\/table>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbff312 e-flex e-con-boxed e-con e-parent\" data-id=\"fbff312\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-962fa74 elementor-widget elementor-widget-text-editor\" data-id=\"962fa74\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>It is important to note that we recommend testing the import process with a sample of 5 to 10 tickets initially. This will help you identify any errors in the csv file before importing all of your tickets. Once you are satisfied with the import process, you can import them into your helpdesk by clicking on the upload option.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab7293f elementor-widget elementor-widget-image\" data-id=\"ab7293f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/import-tickets-by-uploading-file-1024x484.webp\" class=\"attachment-large size-large wp-image-31826\" alt=\"\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/import-tickets-by-uploading-file-1024x484.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/import-tickets-by-uploading-file-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/import-tickets-by-uploading-file-768x363.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/import-tickets-by-uploading-file-1536x726.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/import-tickets-by-uploading-file.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3576712 elementor-widget elementor-widget-text-editor\" data-id=\"3576712\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To ensure the import process runs smoothly, it is crucial that the Group, AssignedTo, and Category columns in the csv file match the group, agent names, and categories you have created in Desk365. This will ensure that the tickets are assigned to the correct group and agent, and are categorized correctly.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0907a9f elementor-widget elementor-widget-heading\" data-id=\"0907a9f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Import tickets and conversations via API<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-875bb70 elementor-widget elementor-widget-text-editor\" data-id=\"875bb70\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW234537426 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW234537426 BCX0\">In addition to importing tickets using CSV files, Desk365 also provides API endpoints for migrating tickets and their conversation history.<\/span><\/span><span class=\"EOP Selected SCXW234537426 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3e0422 elementor-widget elementor-widget-image\" data-id=\"c3e0422\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"898\" height=\"141\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Two-API-endpoints-in-Desk365.webp\" class=\"attachment-large size-large wp-image-36974\" alt=\"Two API endpoints in Desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Two-API-endpoints-in-Desk365.webp 898w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Two-API-endpoints-in-Desk365-300x47.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Two-API-endpoints-in-Desk365-768x121.webp 768w\" sizes=\"(max-width: 898px) 100vw, 898px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a04f81 elementor-widget elementor-widget-heading\" data-id=\"1a04f81\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Import tickets with conversations <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-943c5a5 elementor-widget elementor-widget-text-editor\" data-id=\"943c5a5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW198032411 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW198032411 BCX0\">Use the<\/span><\/span><span class=\"TextRun SCXW198032411 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW198032411 BCX0\"> &#8216;<\/span><\/span><span class=\"TextRun SCXW198032411 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW198032411 BCX0\">Import Tickets with Conversations&#8217;<\/span><\/span><span class=\"TextRun SCXW198032411 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW198032411 BCX0\">\u00a0<\/span><\/span><span class=\"TextRun SCXW198032411 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW198032411 BCX0\">API endpoint to create new tickets along with their associated conversation history\u00a0in\u00a0a single request. This is useful when migrating tickets from another helpdesk and preserving the complete communication history of each ticket.<\/span><\/span><span class=\"EOP Selected SCXW198032411 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ccdd0b0 elementor-widget elementor-widget-image\" data-id=\"ccdd0b0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"426\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Import-ticket-with-conversations-in-D365-1024x426.webp\" class=\"attachment-large size-large wp-image-36973\" alt=\"Import ticket with conversations in D365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Import-ticket-with-conversations-in-D365-1024x426.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Import-ticket-with-conversations-in-D365-300x125.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Import-ticket-with-conversations-in-D365-768x319.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Import-ticket-with-conversations-in-D365-1536x639.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Import-ticket-with-conversations-in-D365.webp 1772w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4b5072 elementor-widget elementor-widget-heading\" data-id=\"b4b5072\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Import conversations for existing tickets <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2333417 elementor-widget elementor-widget-text-editor\" data-id=\"2333417\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW59310119 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW59310119 BCX0\">Use the\u00a0<\/span><span class=\"NormalTextRun SCXW59310119 BCX0\">\u2018<\/span><span class=\"NormalTextRun SCXW59310119 BCX0\">Import Conversations for Existing Tickets<\/span><span class=\"NormalTextRun SCXW59310119 BCX0\">\u2019<\/span><span class=\"NormalTextRun SCXW59310119 BCX0\">\u00a0API endpoint to import historical conversations and associate them with tickets that already exist<\/span><span class=\"NormalTextRun SCXW59310119 BCX0\">\u00a0<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW59310119 BCX0\">i<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW59310119 BCX0\">n<\/span><span class=\"NormalTextRun SCXW59310119 BCX0\">\u00a0your\u00a0<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW59310119 BCX0\">helpdesk<\/span><span class=\"NormalTextRun SCXW59310119 BCX0\">. This allows you to enrich existing ticket records with<\/span><span class=\"NormalTextRun SCXW59310119 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW59310119 BCX0\">previou<\/span><span class=\"NormalTextRun SCXW59310119 BCX0\">s<\/span><span class=\"NormalTextRun SCXW59310119 BCX0\">\u00a0interactions without creating duplicate tickets.<\/span><\/span><span class=\"EOP Selected SCXW59310119 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f50930e elementor-widget elementor-widget-image\" data-id=\"f50930e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"304\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Import-conversations-for-existing-tickets-in-Desk365-1024x304.webp\" class=\"attachment-large size-large wp-image-36972\" alt=\"Import conversations for existing tickets in Desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Import-conversations-for-existing-tickets-in-Desk365-1024x304.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Import-conversations-for-existing-tickets-in-Desk365-300x89.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Import-conversations-for-existing-tickets-in-Desk365-768x228.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Import-conversations-for-existing-tickets-in-Desk365-1536x456.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/Import-conversations-for-existing-tickets-in-Desk365.webp 1783w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2218076 elementor-widget elementor-widget-text-editor\" data-id=\"2218076\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"none\">These endpoints help\u00a0maintain\u00a0complete ticket history, customer interactions, and conversation context during migration. A maximum of\u00a030 conversations can be imported per API call,\u00a0whether importing new tickets or adding conversations to existing tickets.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">To know more about accessing Desk365 API, refer to the following article:\u00a0<\/span><a href=\"https:\/\/help.desk365.io\/en\/articles\/desk365-api\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">https:\/\/help.desk365.io\/en\/articles\/desk365-api\/<\/span><\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1f4116 elementor-widget elementor-widget-text-editor\" data-id=\"a1f4116\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Importing tickets into your helpdesk can be a breeze with Desk365. By following the steps outlined in this article, you can easily import your tickets into Desk365 and start managing them efficiently.<\/p><p>If you have any questions or need further assistance, please do not hesitate to contact us. We are always here to help!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":6,"featured_media":0,"parent":17830,"menu_order":6,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-21540","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/21540","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=21540"}],"version-history":[{"count":65,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/21540\/revisions"}],"predecessor-version":[{"id":37075,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/21540\/revisions\/37075"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/17830"}],"next":[{"title":"Searching helpdesk tickets in Desk365","link":"https:\/\/help.desk365.io\/en\/articles\/searching-helpdesk-tickets\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/27187"}],"prev":[{"title":"Export tickets from Desk365","link":"https:\/\/help.desk365.io\/en\/articles\/export-tickets\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18192"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=21540"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=21540"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}