{"id":24089,"date":"2023-09-15T04:28:45","date_gmt":"2023-09-15T04:28:45","guid":{"rendered":"https:\/\/help.desk365.io\/en\/docs\/integrations\/learning-about-desk365s-powerful-integrations\/integrate-jira-with-desk365\/"},"modified":"2026-02-27T09:50:03","modified_gmt":"2026-02-27T09:50:03","slug":"integrate-jira-with-desk365","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/integrate-jira-with-desk365\/","title":{"rendered":"Integrate Jira with Desk365"},"content":{"rendered":"\t\t
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Integrate Jira with Desk365<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1. Create API keys in Jira and Desk365<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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To integrate Jira with Desk365, you must first access the API keys in both Jira and Desk365. Follow the steps below to create API keys.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Jira:<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1. Access your JIRA Account.<\/p>

2. Navigate to the top-right corner of the page and click on the Settings icon, then select ‘Atlassian account settings’.<\/p>

3. Go to the Security tab, and under ‘API tokens’, select ‘Create and manage API Tokens’.<\/p>

4. Click the ‘Create API Token’ button to generate an API key for your account.<\/p>

Here’s the direct link where you can create an API key from:
<\/span><\/span>https:\/\/id.atlassian.com\/manage-profile\/security\/api-tokens<\/span><\/span><\/a><\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Desk365:<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Contact us by opening a support ticket via email at support@desk365.io<\/i><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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2. Preconfiguring Jira and Desk365<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The second step to integrate Jira with Desk365 is to create some custom fields in both Jira and Desk365. Proceed with the below steps to preconfigure your platforms.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Jira:<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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To reference the Desk365 ticket number in Jira, you need to create a custom field named ‘Desk365 Ticket ID’<\/b>. Follow the steps below to create the custom field.<\/p>\n

1. Go to your JIRA project and click on ‘Project settings’ in the left panel.<\/p>\n

2. Select ‘Issue types’ on the left panel, where you can create a custom field under the ‘Task’ issue type.<\/p>\n

3. Click on ‘Task’ and then choose ‘Short text custom field’ on the right side in the ‘Fields’ panel.<\/p>\n

4. Name the field as ‘Desk365 Ticket ID,’ add a description, and leave the default text blank.<\/p>\n

5. Finally, click on ‘Save Changes’ to save your custom field configuration.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Desk365:<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In the same way, to reference the Jira issue ID in Desk365, follow these steps to create a custom field named ‘Jira ID’<\/b>.<\/p>

1. Access your Desk365 Agent Portal and click on ‘Settings.’<\/p>

2. Under the ‘Admin’ section, select ‘Ticket Fields.’<\/span><\/p>

3. Add a ‘Text Input’ custom field and label it<\/span>\u00a0as ‘Jira ID’ for both agents and contacts.<\/span><\/p>

4. Finally, click ‘Save’ to apply the changes.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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To facilitate the creation of a Jira issue from Desk365, it’s necessary to establish a custom status<\/a> called\u00a0‘Escalate to Jira’<\/b>. This way, when the ticket status is changed to ‘Escalate to Jira’, it will trigger the creation of a Jira issue.<\/p>

1. Navigate to Settings > Ticket Fields, similar to how you created the ‘Jira ID’ field as mentioned above.<\/p>

2. Select ‘Status’ and then click on ‘Add Status.’<\/p>

3. Create a custom status named ‘Escalate to Jira’ and click the ‘Save’ button.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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3. Create automation rules in Jira and Desk365<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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You need to create three Automation rules in both Desk365 as well as Jira. Follow the below steps in order to integrate Jira with Desk365 and to perform the bi-way syncing.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Desk365:<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Automation Rule 1: Creating a rule to generate a Jira task whenever a ticket’s status is changed to ‘Escalate to Jira.’<\/b><\/p>

1. In Desk365, Navigate to Settings > Productivity > Automation.<\/p>

2. Under Ticket Updates tab, click on ‘Create New Rule’.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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3. Enter the rule name and description and under ‘Involves any of these updates’ choose the event as ‘Status is changed’ from ‘Any Status’ to ‘Escalate to Jira’ as depicted below.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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4. Select ‘Priority as Any’ under ‘On ticket properties that match’ and choose ‘Trigger Webhook’ as the action, as depicted below.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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5. Configure Trigger Webhook with the help of the following steps.<\/p>

i) Select Callback Request type as ‘POST’.<\/span><\/p>

ii) <\/span>Enter the Callback URL as\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\t\t\thttps:\/\/<<YOURJIRADOMAIN>>.atlassian.net\/rest\/api\/3\/issue\/<\/xmp>\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-928383b elementor-widget elementor-widget-text-editor\" data-id=\"928383b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"text-align: var(--text-align);\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:2340,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">iii) <\/span><span style=\"text-align: var(--text-align);\" data-contrast=\"auto\">Leave API Key field as blank and c<\/span><span style=\"text-align: var(--text-align);\" data-contrast=\"auto\">lick on &#8216;<\/span><span style=\"text-align: var(--text-align);\">Advanced&#8217;<\/span><span style=\"text-align: var(--text-align);\" data-contrast=\"auto\"> under Payload section.<\/span><\/p><p><span style=\"text-align: var(--text-align);\">iv) Add Body as:<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-714346a elementor-widget elementor-widget-code-highlight\" data-id=\"714346a\" data-element_type=\"widget\" data-widget_type=\"code-highlight.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"prismjs-default copy-to-clipboard \">\n\t\t\t<pre data-line=\"\" class=\"highlight-height language-json \">\n\t\t\t\t<code readonly=\"true\" class=\"language-json\">\n\t\t\t\t\t<xmp>{\r\n\t\"fields\": {\r\n\t\t\"project\": {\r\n\t\t\t\"key\": \"<<PROJECTKEY>>\"\r\n\t\t},\r\n\t\t\"summary\": \"{{ticket.subject}}\",\r\n\t\t\"issuetype\": {\r\n\t\t\t\"name\": \"Task\"\r\n\t\t},\r\n\t\t\"<<CUSTOM FIELD NAME'S ID CREATED IN JIRA>>\": \"{{ticket.number}}\",\r\n\t\t\"description\": {\r\n\t\t\t\"content\": [{\r\n\t\t\t\t\"content\": [{\r\n\t\t\t\t\t\"text\": \"{{ticket.desc}}\",\r\n\t\t\t\t\t\"type\": \"text\"\r\n\t\t\t\t}],\r\n\t\t\t\t\"type\": \"paragraph\"\r\n\t\t\t}],\r\n\t\t\t\"type\": \"doc\",\r\n\t\t\t\"version\": 1\r\n\t\t}\r\n\t}\r\n}<\/xmp>\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-516a096 elementor-widget elementor-widget-text-editor\" data-id=\"516a096\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><i><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:2340,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;469777462&quot;:[916,1832,2748,3664,4580,5496,6412,7328,8244,9160,10076,10992,11908,12824,13740,14656],&quot;469777927&quot;:[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0],&quot;469777928&quot;:[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1]}\"><b>(Note: PROJECT KEY<\/b>\u00a0&#8211; It&#8217;s the starting letters of words in your project name. For example, If your project name is &#8216;Jira API Integration&#8217; then your project key is &#8216;JAI&#8217;. Refer to this article for more details &#8211;\u00a0<a href=\"https:\/\/community.atlassian.com\/t5\/Jira-questions\/How-to-get-project-key\/qaq-p\/1084976#:~:text=The%20Project%20Key%20is%20the,number%20is%20the%20Project%20Key.\" target=\"_blank\" rel=\"noopener\">https:\/\/community.atlassian.com\/t5\/Jira-questions\/How-to-get-project-key<\/a><br \/><\/span><\/i><span data-contrast=\"auto\">CUSTOM FIELD NAME&#8217;S ID CREATED IN JIRA<i> &#8211; It refers to the key of the custom field created in Jira).<\/i><\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:2340,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;469777462&quot;:[916,1832,2748,3664,4580,5496,6412,7328,8244,9160,10076,10992,11908,12824,13740,14656],&quot;469777927&quot;:[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0],&quot;469777928&quot;:[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1]}\"><br \/><\/span><\/p><p>v) Under Custom Headers, Add Key as &#8216;<b>Authorization&#8217;<\/b>\u00a0and value as &#8216;<b>Basic base64encoded(&lt;&lt;YOUR-JIRA-EMAIL&gt;&gt;:&lt;&lt;YOUR-JIRA-APIKEY&gt;&gt;)&#8217;<\/b>.<\/p><p>To encode: Convert Jira API key to base64 encoded format.<br \/><span data-contrast=\"auto\">Steps to convert:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<br \/><\/span><span data-contrast=\"auto\">\u00a0 \u00a01. Go to this link:\u00a0<\/span><a href=\"https:\/\/www.base64encode.org\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">https:\/\/www.base64encode.org\/<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<br \/><\/span><span data-contrast=\"auto\">\u00a0 \u00a02. Paste in the field:\u00a0<b>&lt;&lt;YOUR-JIRA-EMAIL&gt;&gt;:&lt;&lt;YOUR-JIRA-APIKEY&gt;&gt;<\/b><\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0and c<\/span><span data-contrast=\"auto\">lick on &#8216;Encode&#8217;.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<br \/><\/span><span data-contrast=\"auto\">\u00a0 \u00a03. Now copy the encoded value and paste it in the value as \u201c<b>Basic &lt;&lt;copiedEncodedCode&gt;&gt;<\/b>\u201d.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38553a5 elementor-widget elementor-widget-image\" data-id=\"38553a5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"684\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/convert-api-key-to-base-64-encoded-format-1024x684.jpg\" class=\"attachment-large size-large wp-image-24250\" alt=\"convert api key to base 64 encoded format\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/convert-api-key-to-base-64-encoded-format-1024x684.jpg 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/convert-api-key-to-base-64-encoded-format-300x200.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/convert-api-key-to-base-64-encoded-format-768x513.jpg 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/convert-api-key-to-base-64-encoded-format.jpg 1206w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4cdb7f elementor-widget elementor-widget-text-editor\" data-id=\"d4cdb7f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>vi) <span class=\"TextRun SCXW117070582 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW117070582 BCX0\">Add another key as &#8216;<\/span><\/span><span class=\"TextRun SCXW117070582 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW117070582 BCX0\"><b>Content-Type<\/b>&#8216;<\/span><\/span><span class=\"TextRun SCXW117070582 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW117070582 BCX0\"> and value as &#8216;<\/span><\/span><span class=\"TextRun SCXW117070582 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW117070582 BCX0\"><b>application\/<\/b><\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW117070582 BCX0\"><b>json<\/b>&#8216;<\/span><span class=\"NormalTextRun SCXW117070582 BCX0\">.<\/span><\/span><span class=\"EOP SCXW117070582 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p>vii) Click on &#8216;Save Automation&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46dd07b elementor-widget elementor-widget-image\" data-id=\"46dd07b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"718\" height=\"662\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/trigger-webhook-settings.jpg\" class=\"attachment-large size-large wp-image-24126\" alt=\"trigger webhook settings in Desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/trigger-webhook-settings.jpg 718w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/trigger-webhook-settings-300x277.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/trigger-webhook-settings-16x16.jpg 16w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/trigger-webhook-settings-18x18.jpg 18w\" sizes=\"(max-width: 718px) 100vw, 718px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e183f8 elementor-widget elementor-widget-text-editor\" data-id=\"3e183f8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b>Automation Rule 2: Creating a rule <span class=\"NormalTextRun SCXW73479379 BCX0\">which adds comment in <\/span><span class=\"NormalTextRun SCXW73479379 BCX0\">Jira<\/span><span class=\"NormalTextRun SCXW73479379 BCX0\">&nbsp;issue whenever a<\/span><span class=\"NormalTextRun SCXW73479379 BCX0\">n<\/span><span class=\"NormalTextRun SCXW73479379 BCX0\"> agent adds <\/span><span class=\"NormalTextRun SCXW73479379 BCX0\">a <\/span><span class=\"NormalTextRun SCXW73479379 BCX0\">private or public note in Desk365 ticket<\/span><\/b><\/p>\n<p>1. In Desk365, Navigate to Settings &gt; Productivity &gt; Automation.<\/p>\n<p>2. Under Ticket Updates tab, click on &#8216;Create New Rule&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd95b09 elementor-widget elementor-widget-image\" data-id=\"dd95b09\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/create-new-ticket-update-automation-rule-desk365-1024x484.webp\" class=\"attachment-large size-large wp-image-33999\" alt=\"create-new-ticket-update-automation-rule-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/create-new-ticket-update-automation-rule-desk365-1024x484.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/create-new-ticket-update-automation-rule-desk365-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/create-new-ticket-update-automation-rule-desk365-768x363.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/create-new-ticket-update-automation-rule-desk365-1536x726.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/create-new-ticket-update-automation-rule-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a220dfa elementor-widget elementor-widget-text-editor\" data-id=\"a220dfa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>3. Enter the rule name and description and under &#8216;Involves any of these updates&#8217; choose events as &#8216;Private Note Added&#8217; and &#8216;Public Note Added&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e18e455 elementor-widget elementor-widget-image\" data-id=\"e18e455\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/add-comment-in-jira-when-a-note-is-added-desk365-1024x484.webp\" class=\"attachment-large size-large wp-image-34000\" alt=\"\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/add-comment-in-jira-when-a-note-is-added-desk365-1024x484.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/add-comment-in-jira-when-a-note-is-added-desk365-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/add-comment-in-jira-when-a-note-is-added-desk365-768x363.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/add-comment-in-jira-when-a-note-is-added-desk365-1536x726.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/add-comment-in-jira-when-a-note-is-added-desk365.webp 1917w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-200a545 elementor-widget elementor-widget-text-editor\" data-id=\"200a545\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>4. <span class=\"ui-provider ayy ayz aza azb azc azd aze azf azg azh azi azj azk azl azm azn azo azp azq azr azs azt azu azv azw azx azy azz baa bab bac bae baf bag bah\" dir=\"ltr\">Select &#8216;Jira ID is Not NULL&#8217; under &#8216;On ticket properties that match&#8217; and choose &#8216;Trigger Webhook&#8217; as the action in &#8216;Perform the following actions,&#8217; as depicted below.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-241e4d5 elementor-widget elementor-widget-image\" data-id=\"241e4d5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/setting-the-automation-condition-jira-id-is-not-null-1024x484.webp\" class=\"attachment-large size-large wp-image-34001\" alt=\"setting-the-automation-condition-jira-id-is-not-null\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/setting-the-automation-condition-jira-id-is-not-null-1024x484.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/setting-the-automation-condition-jira-id-is-not-null-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/setting-the-automation-condition-jira-id-is-not-null-768x363.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/setting-the-automation-condition-jira-id-is-not-null-1536x726.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/setting-the-automation-condition-jira-id-is-not-null.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d80906 elementor-widget elementor-widget-text-editor\" data-id=\"5d80906\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>5. Configure Trigger Webhook with the help of the following steps.<\/p><p><span style=\"text-align: var(--text-align);\">i) Select Callback Request type as &#8216;POST&#8217;.<\/span><\/p><p><span style=\"text-align: var(--text-align);\">ii) <\/span><span lang=\"EN-IN\" style=\"text-align: var(--text-align);\" xml:lang=\"EN-IN\" data-contrast=\"auto\">Enter the Callback URL as <\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e87461 elementor-widget elementor-widget-code-highlight\" data-id=\"2e87461\" data-element_type=\"widget\" data-widget_type=\"code-highlight.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"prismjs-default copy-to-clipboard \">\n\t\t\t<pre data-line=\"\" class=\"highlight-height language-markup \">\n\t\t\t\t<code readonly=\"true\" class=\"language-markup\">\n\t\t\t\t\t<xmp>https:\/\/<<YOURJIRADOMAIN>>.atlassian.net\/rest\/api\/3\/issue\/{{ticket.c_jira_id}}\/comment<\/xmp>\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63de247 elementor-widget elementor-widget-text-editor\" data-id=\"63de247\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"text-align: var(--text-align);\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:2340,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">iii) <\/span><span style=\"text-align: var(--text-align);\" data-contrast=\"auto\">Leave API Key field as blank and c<\/span><span style=\"text-align: var(--text-align);\" data-contrast=\"auto\">lick on &#8216;<\/span><span style=\"text-align: var(--text-align);\">Advanced&#8217;<\/span><span style=\"text-align: var(--text-align);\" data-contrast=\"auto\"> under Payload section.<\/span><\/p><p><span style=\"text-align: var(--text-align);\">iv) Add Body as:<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f299e46 elementor-widget elementor-widget-code-highlight\" data-id=\"f299e46\" data-element_type=\"widget\" data-widget_type=\"code-highlight.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"prismjs-default copy-to-clipboard \">\n\t\t\t<pre data-line=\"\" class=\"highlight-height language-json \">\n\t\t\t\t<code readonly=\"true\" class=\"language-json\">\n\t\t\t\t\t<xmp>{\r\n\t\"body\": {\r\n\t\t\"content\": [{\r\n\t\t\t\"content\": [{\r\n\t\t\t\t\"text\": \"Note added in Desk365: {{ticket.repliedContent}}\",\r\n\t\t\t\t\"type\": \"text\"\r\n\t\t\t}],\r\n\t\t\t\"type\": \"paragraph\"\r\n\t\t}],\r\n\t\t\"type\": \"doc\",\r\n\t\t\"version\": 1\r\n\t}\r\n}<\/xmp>\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b18380 elementor-widget elementor-widget-text-editor\" data-id=\"1b18380\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"text-align: var(--text-align);\">v) Under Custom Headers, Add Key as &#8216;<\/span><b style=\"text-align: var(--text-align);\">Authorization&#8217;<\/b><span style=\"text-align: var(--text-align);\"> and value as &#8216;<\/span><b style=\"text-align: var(--text-align);\">Basic base64encoded(&lt;&lt;YOUR-JIRA-EMAIL&gt;&gt;:&lt;&lt;YOUR-JIRA-APIKEY&gt;&gt;)&#8217;<\/b><span style=\"text-align: var(--text-align);\">.<\/span><\/p><p>To encode: Convert Jira API key to base64 encoded format as you did for the previous rule.<\/p><p>vi) <span class=\"TextRun SCXW117070582 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\">Add another key as &#8216;<\/span><span class=\"TextRun SCXW117070582 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><b>Content-Type<\/b>&#8216;<\/span><span class=\"TextRun SCXW117070582 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"> and value as &#8216;<\/span><span class=\"TextRun SCXW117070582 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW117070582 BCX0\"><b>application\/<\/b><\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW117070582 BCX0\"><b>json<\/b>&#8216;<\/span><span class=\"NormalTextRun SCXW117070582 BCX0\">.<\/span><\/span><span class=\"EOP SCXW117070582 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p>vii) Click on &#8216;Save Automation&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e592ab elementor-widget elementor-widget-image\" data-id=\"6e592ab\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"691\" height=\"672\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/trigger-webhook-settings-2.jpg\" class=\"attachment-large size-large wp-image-24127\" alt=\"trigger webhook settings in Desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/trigger-webhook-settings-2.jpg 691w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/trigger-webhook-settings-2-300x292.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/trigger-webhook-settings-2-16x16.jpg 16w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/trigger-webhook-settings-2-370x360.jpg 370w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/trigger-webhook-settings-2-18x18.jpg 18w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/trigger-webhook-settings-2-20x20.jpg 20w\" sizes=\"(max-width: 691px) 100vw, 691px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acbc524 elementor-widget elementor-widget-text-editor\" data-id=\"acbc524\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b><span class=\"TextRun SCXW60460955 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW60460955 BCX0\">Automation Rule 3: Creating a rule which changes status to your preferred status in Jira issue whenever a ticket\u2019s status is changed from Desk365.<\/span><\/span><span class=\"EOP SCXW60460955 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span>\u00a0<\/b><\/p><p>1. In Desk365, Navigate to Settings &gt; Productivity &gt; Automation.<\/p><p>2. Under Ticket Updates tab, click on &#8216;Create New Rule&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f5dabb elementor-widget elementor-widget-image\" data-id=\"9f5dabb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/desk365-creating-automation-rule-jira-issue-1024x484.webp\" class=\"attachment-large size-large wp-image-34002\" alt=\"desk365-creating-automation-rule-jira-issue\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/desk365-creating-automation-rule-jira-issue-1024x484.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/desk365-creating-automation-rule-jira-issue-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/desk365-creating-automation-rule-jira-issue-768x363.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/desk365-creating-automation-rule-jira-issue-1536x726.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/desk365-creating-automation-rule-jira-issue.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff1763f elementor-widget elementor-widget-text-editor\" data-id=\"ff1763f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>3. Enter the rule name and description and under &#8216;Involves any of these updates&#8217; choose the event as &#8216;Status is Changed&#8217; from &#8216;Any Status&#8217; to &#8216;Resolved&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc4e33e elementor-widget elementor-widget-image\" data-id=\"dc4e33e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"486\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/desk365-automation-rule-status-change-jira-1024x486.webp\" class=\"attachment-large size-large wp-image-34003\" alt=\"desk365-automation-rule-status-change-jira\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/desk365-automation-rule-status-change-jira-1024x486.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/desk365-automation-rule-status-change-jira-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/desk365-automation-rule-status-change-jira-768x364.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/desk365-automation-rule-status-change-jira-1536x729.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/desk365-automation-rule-status-change-jira.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7956e5b elementor-widget elementor-widget-text-editor\" data-id=\"7956e5b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>4. <span class=\"ui-provider ayy ayz aza azb azc azd aze azf azg azh azi azj azk azl azm azn azo azp azq azr azs azt azu azv azw azx azy azz baa bab bac bae baf bag bah\" dir=\"ltr\">Select &#8216;Jira ID is Not NULL&#8217; under &#8216;On ticket properties that match&#8217; and choose &#8216;Trigger Webhook&#8217; as the action in &#8216;Perform the following actions,&#8217; as depicted below.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3852d2a elementor-widget elementor-widget-image\" data-id=\"3852d2a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/setting-automation-rule-conditions-desk365-1024x485.webp\" class=\"attachment-large size-large wp-image-34004\" alt=\"\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/setting-automation-rule-conditions-desk365-1024x485.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/setting-automation-rule-conditions-desk365-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/setting-automation-rule-conditions-desk365-768x364.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/setting-automation-rule-conditions-desk365-1536x727.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/setting-automation-rule-conditions-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-917aedb elementor-widget elementor-widget-text-editor\" data-id=\"917aedb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>5. Configure Trigger Webhook with the help of the following steps.<\/p><p><span style=\"text-align: var(--text-align);\">i) Select Callback Request type as &#8216;POST&#8217;.<\/span><\/p><p><span style=\"text-align: var(--text-align);\">ii) <\/span><span lang=\"EN-IN\" style=\"text-align: var(--text-align);\" xml:lang=\"EN-IN\" data-contrast=\"auto\">Enter the Callback URL as <\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82053fd elementor-widget elementor-widget-code-highlight\" data-id=\"82053fd\" data-element_type=\"widget\" data-widget_type=\"code-highlight.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"prismjs-default copy-to-clipboard \">\n\t\t\t<pre data-line=\"\" class=\"highlight-height language-markup \">\n\t\t\t\t<code readonly=\"true\" class=\"language-markup\">\n\t\t\t\t\t<xmp>https:\/\/<<YOURJIRADOMAIN>>.atlassian.net\/rest\/api\/3\/issue\/{{ticket.c_jira_id}}\/transitions<\/xmp>\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f066ec elementor-widget elementor-widget-text-editor\" data-id=\"9f066ec\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"text-align: var(--text-align);\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:2340,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">iii) <\/span><span style=\"text-align: var(--text-align);\" data-contrast=\"auto\">Leave API Key field as blank and c<\/span><span style=\"text-align: var(--text-align);\" data-contrast=\"auto\">lick on &#8216;<\/span><span style=\"text-align: var(--text-align);\">Advanced&#8217;<\/span><span style=\"text-align: var(--text-align);\" data-contrast=\"auto\"> under Payload section.<\/span><\/p><p><span style=\"text-align: var(--text-align);\">iv) Add Body as:<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d4e4bc elementor-widget elementor-widget-code-highlight\" data-id=\"0d4e4bc\" data-element_type=\"widget\" data-widget_type=\"code-highlight.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"prismjs-default copy-to-clipboard \">\n\t\t\t<pre data-line=\"\" class=\"highlight-height language-json \">\n\t\t\t\t<code readonly=\"true\" class=\"language-json\">\n\t\t\t\t\t<xmp>{\r\n\t\"transition\": {\r\n\t\t\"id\": \"31\"\r\n\t}\r\n}<\/xmp>\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2be0b5a elementor-widget elementor-widget-text-editor\" data-id=\"2be0b5a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>v) Under Custom Headers, Add Key as &#8216;<b>Authorization&#8217;<\/b>\u00a0and value as &#8216;<b>Basic base64encoded(&lt;&lt;YOUR-JIRA-EMAIL&gt;&gt;:&lt;&lt;YOUR-JIRA-APIKEY&gt;&gt;)&#8217;<\/b>.<\/p><p>To encode: Convert Jira API key to base64 encoded format as you did for the previous rule.<\/p><p>vi)\u00a0<span class=\"TextRun SCXW117070582 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\">Add another key as &#8216;<\/span><span class=\"TextRun SCXW117070582 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><b>Content-Type<\/b>&#8216;<\/span><span class=\"TextRun SCXW117070582 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\">\u00a0and value as &#8216;<\/span><span class=\"TextRun SCXW117070582 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW117070582 BCX0\"><b>application\/<\/b><\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW117070582 BCX0\"><b>json<\/b>&#8216;<\/span><span class=\"NormalTextRun SCXW117070582 BCX0\">.<\/span><\/span><span class=\"EOP SCXW117070582 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p>vii) Click on &#8216;Save Automation&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea056c6 elementor-widget elementor-widget-image\" data-id=\"ea056c6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"752\" height=\"686\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/trigger-webhook-settings-3.jpg\" class=\"attachment-large size-large wp-image-24128\" alt=\"trigger webhook settings in Desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/trigger-webhook-settings-3.jpg 752w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/trigger-webhook-settings-3-300x274.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/trigger-webhook-settings-3-16x16.jpg 16w\" sizes=\"(max-width: 752px) 100vw, 752px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba7d40b elementor-widget elementor-widget-text-editor\" data-id=\"ba7d40b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You are all set with the automation rules in Desk365. Make sure these three rules have been set as depicted below.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2f5ae8 elementor-widget elementor-widget-image\" data-id=\"b2f5ae8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/all-three-jira-automation-rules-configured-desk365-1024x485.webp\" class=\"attachment-large size-large wp-image-33998\" alt=\"all-three-jira-automation-rules-configured-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/all-three-jira-automation-rules-configured-desk365-1024x485.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/all-three-jira-automation-rules-configured-desk365-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/all-three-jira-automation-rules-configured-desk365-768x364.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/all-three-jira-automation-rules-configured-desk365-1536x727.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/all-three-jira-automation-rules-configured-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ccabab elementor-widget elementor-widget-heading\" data-id=\"2ccabab\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Jira:<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-919020c elementor-widget elementor-widget-text-editor\" data-id=\"919020c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Automation Rule 1: Creating a rule that automatically retrieves the JIRA issue ID whenever a task is generated through the Desk365 Automation rule, making it accessible for referencing within Desk365 tickets as Jira ID.<\/strong><\/p><p>1) Navigate to your Jira Project and subsequently select the &#8216;Project Settings&#8217; option<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fb1ecd elementor-widget elementor-widget-image\" data-id=\"5fb1ecd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"458\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/project-settings-in-jira-1024x458.jpg\" class=\"attachment-large size-large wp-image-24168\" alt=\"integrate jira with desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/project-settings-in-jira-1024x458.jpg 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/project-settings-in-jira-300x134.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/project-settings-in-jira-768x343.jpg 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/project-settings-in-jira-1536x687.jpg 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/project-settings-in-jira.jpg 1895w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-533019f elementor-widget elementor-widget-text-editor\" data-id=\"533019f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>2) Select &#8216;Automation&#8217; and then click on &#8216;Create rule&#8217; as illustrated below.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2d8379 elementor-widget elementor-widget-image\" data-id=\"a2d8379\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"459\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/create-rule-in-automation-1-1024x459.jpg\" class=\"attachment-large size-large wp-image-24169\" alt=\"create rule in automation in Jira\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/create-rule-in-automation-1-1024x459.jpg 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/create-rule-in-automation-1-300x135.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/create-rule-in-automation-1-768x344.jpg 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/create-rule-in-automation-1-1536x689.jpg 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/create-rule-in-automation-1.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e274bcf elementor-widget elementor-widget-text-editor\" data-id=\"e274bcf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>3) Choose the &#8216;Field value changed&#8217; option as the event, pick the &#8216;Desk365 Ticket ID:&#8217; as the field to monitor for changes, select the &#8216;Value Added&#8217; option under the Change type field, and finally, click &#8216;Save.&#8217;<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1744ca elementor-widget elementor-widget-image\" data-id=\"d1744ca\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"457\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/automation-field-value-changed-1-1024x457.jpg\" class=\"attachment-large size-large wp-image-24170\" alt=\"automation field value changed rule in Jira\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/automation-field-value-changed-1-1024x457.jpg 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/automation-field-value-changed-1-300x134.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/automation-field-value-changed-1-768x342.jpg 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/automation-field-value-changed-1.jpg 1395w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8519e4e elementor-widget elementor-widget-text-editor\" data-id=\"8519e4e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>4) Now, select &#8216;THEN: Add an action&#8217; under &#8216;Add component&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-925e47a elementor-widget elementor-widget-image\" data-id=\"925e47a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"437\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-then-add-an-action-1-1024x437.jpg\" class=\"attachment-large size-large wp-image-24172\" alt=\"choose then add an action\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-then-add-an-action-1-1024x437.jpg 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-then-add-an-action-1-300x128.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-then-add-an-action-1-768x328.jpg 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-then-add-an-action-1.jpg 1417w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b61d191 elementor-widget elementor-widget-text-editor\" data-id=\"b61d191\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>4) Perform a search for &#8216;Send web request&#8217; within the &#8216;Add an action&#8217; section, and then proceed to click on it.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-794d6c5 elementor-widget elementor-widget-image\" data-id=\"794d6c5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"453\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/send-web-request-1-1024x453.jpg\" class=\"attachment-large size-large wp-image-24171\" alt=\"send web request details in Jira\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/send-web-request-1-1024x453.jpg 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/send-web-request-1-300x133.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/send-web-request-1-768x340.jpg 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/send-web-request-1.jpg 1417w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99d4a1d elementor-widget elementor-widget-text-editor\" data-id=\"99d4a1d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>5) Now enter the details as mentioned below.<\/p><p>i) Enter the Web request URL as:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b3eabf elementor-widget elementor-widget-code-highlight\" data-id=\"9b3eabf\" data-element_type=\"widget\" data-widget_type=\"code-highlight.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"prismjs-default copy-to-clipboard \">\n\t\t\t<pre data-line=\"\" class=\"highlight-height language-markup \">\n\t\t\t\t<code readonly=\"true\" class=\"language-markup\">\n\t\t\t\t\t<xmp>https:\/\/apps.desk365.io\/apis\/tickets\/update?ticket_number={{issue.customfield_10064}}<\/xmp>\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fbd3ad elementor-widget elementor-widget-text-editor\" data-id=\"0fbd3ad\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>ii) Under Headers, Give the key as &#8216;Authorization&#8217; and the value as <strong><em><span class=\"NormalTextRun SCXW190059439 BCX0\">&lt;<\/span><span class=\"NormalTextRun SCXW190059439 BCX0\">&lt;<\/span><span class=\"NormalTextRun SCXW190059439 BCX0\">YOUR-DESK365-APIKEY<\/span><span class=\"NormalTextRun SCXW190059439 BCX0\">&gt;<\/span><span class=\"NormalTextRun SCXW190059439 BCX0\">&gt;<\/span><\/em><\/strong><\/p><p>iii) Choose the Http method as &#8216;PUT&#8217; and the Web request body as &#8216;Custom data&#8217;.<\/p><p>iv) In the custom data field enter the below code:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5cee54 elementor-widget elementor-widget-code-highlight\" data-id=\"f5cee54\" data-element_type=\"widget\" data-widget_type=\"code-highlight.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"prismjs-default copy-to-clipboard \">\n\t\t\t<pre data-line=\"\" class=\"highlight-height language-json \">\n\t\t\t\t<code readonly=\"true\" class=\"language-json\">\n\t\t\t\t\t<xmp>{\r\n\r\n\t\"custom_fields\": {\r\n\r\n\t\t\"Jira ID\": \"{{issue.id}}\"\r\n\r\n\t}\r\n\r\n}<\/xmp>\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b803beb elementor-widget elementor-widget-text-editor\" data-id=\"b803beb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>v) Click on &#8216;Save&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-112123a elementor-widget elementor-widget-image\" data-id=\"112123a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"785\" height=\"682\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/send-web-request-details-1.jpg\" class=\"attachment-large size-large wp-image-24173\" alt=\"send web request details in Jira\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/send-web-request-details-1.jpg 785w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/send-web-request-details-1-300x261.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/send-web-request-details-1-768x667.jpg 768w\" sizes=\"(max-width: 785px) 100vw, 785px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c69656c elementor-widget elementor-widget-text-editor\" data-id=\"c69656c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>6) Add the automation rule details and give the name for your reference. Here it is given as &#8216;Send Jira ID to Desk365&#8217;.<\/p><p>7) Finally click on &#8216;Publish rule&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-567e453 elementor-widget elementor-widget-image\" data-id=\"567e453\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"516\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/publish-rule-1-1024x516.jpg\" class=\"attachment-large size-large wp-image-24174\" alt=\"publish automation rule in Jira\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/publish-rule-1-1024x516.jpg 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/publish-rule-1-300x151.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/publish-rule-1-768x387.jpg 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/publish-rule-1-1536x774.jpg 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/publish-rule-1.jpg 1582w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-537ffd2 elementor-widget elementor-widget-text-editor\" data-id=\"537ffd2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Automation Rule 2: Creating a rule that appends a public or private note to a Desk365 ticket whenever an issue is commented from Jira.<\/strong><\/p><p>1) Again click on the &#8216;Create rule&#8217; button to create the second automation rule.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a770691 elementor-widget elementor-widget-image\" data-id=\"a770691\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"460\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/create-rule-in-automation-2-1024x460.jpg\" class=\"attachment-large size-large wp-image-24178\" alt=\"create rule in automation in Jira\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/create-rule-in-automation-2-1024x460.jpg 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/create-rule-in-automation-2-300x135.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/create-rule-in-automation-2-768x345.jpg 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/create-rule-in-automation-2-1536x690.jpg 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/create-rule-in-automation-2.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-432b983 elementor-widget elementor-widget-text-editor\" data-id=\"432b983\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>2) Choose the &#8216;Issue Commented&#8217; option under Add a trigger and then choose &#8216;All comments&#8217; and proceed to save.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ad8be2 elementor-widget elementor-widget-image\" data-id=\"9ad8be2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"409\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/automation-issue-commented-2-1024x409.jpg\" class=\"attachment-large size-large wp-image-24179\" alt=\"automation issue commented\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/automation-issue-commented-2-1024x409.jpg 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/automation-issue-commented-2-300x120.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/automation-issue-commented-2-768x307.jpg 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/automation-issue-commented-2.jpg 1370w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d08b26f elementor-widget elementor-widget-text-editor\" data-id=\"d08b26f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>3) Select &#8216;IF: Add a condition&#8217; under &#8216;New component&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10eb66a elementor-widget elementor-widget-image\" data-id=\"10eb66a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"384\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-if-add-a-condition-2-1024x384.jpg\" class=\"attachment-large size-large wp-image-24180\" alt=\"choose if add a condition\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-if-add-a-condition-2-1024x384.jpg 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-if-add-a-condition-2-300x112.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-if-add-a-condition-2-768x288.jpg 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-if-add-a-condition-2.jpg 1375w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8bb1c0 elementor-widget elementor-widget-text-editor\" data-id=\"d8bb1c0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>4) Proceed with &#8216;Advanced compare condition&#8217;. Now, enter the first value as <em><strong><span class=\"NormalTextRun SCXW13548082 BCX0\">{{<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW13548082 BCX0\">issue.comments<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW13548082 BCX0\">.last.body<\/span><\/strong><\/em><span class=\"NormalTextRun SCXW13548082 BCX0\"><em><strong>}} <\/strong><\/em>and second value as &#8216;Note added in Desk365:&#8217; along with the condition &#8216;does not contain&#8217;. Click on &#8216;Save&#8217;.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa5d9db elementor-widget elementor-widget-image\" data-id=\"fa5d9db\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"415\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/advance-compare-condition-2-1024x415.jpg\" class=\"attachment-large size-large wp-image-24181\" alt=\"Advanced compare condition in Jira\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/advance-compare-condition-2-1024x415.jpg 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/advance-compare-condition-2-300x122.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/advance-compare-condition-2-768x312.jpg 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/advance-compare-condition-2.jpg 1368w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0d7cd0 elementor-widget elementor-widget-text-editor\" data-id=\"c0d7cd0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>5) Now select &#8216;Then: Add an action&#8217; under New component.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfa63f5 elementor-widget elementor-widget-image\" data-id=\"dfa63f5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"395\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-then-add-an-action-2-1024x395.jpg\" class=\"attachment-large size-large wp-image-24182\" alt=\"choose then add an action\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-then-add-an-action-2-1024x395.jpg 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-then-add-an-action-2-300x116.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-then-add-an-action-2-768x296.jpg 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-then-add-an-action-2.jpg 1412w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6910cf elementor-widget elementor-widget-text-editor\" data-id=\"d6910cf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>6) Select &#8216;Send web request&#8217; and enter the details as mentioned below.<\/p><p>i) Enter the Web request URL as:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b2440b elementor-widget elementor-widget-code-highlight\" data-id=\"8b2440b\" data-element_type=\"widget\" data-widget_type=\"code-highlight.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"prismjs-default copy-to-clipboard \">\n\t\t\t<pre data-line=\"\" class=\"highlight-height language-markup \">\n\t\t\t\t<code readonly=\"true\" class=\"language-markup\">\n\t\t\t\t\t<xmp>https:\/\/apps.desk365.io\/apis\/tickets\/add_note?ticket_number={{issue.customfield_10064}} <\/xmp>\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55b6364 elementor-widget elementor-widget-text-editor\" data-id=\"55b6364\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>ii) Under Headers, Give the key as &#8216;Authorization&#8217; and the value as <strong><em><span class=\"NormalTextRun SCXW190059439 BCX0\">&lt;<\/span><span class=\"NormalTextRun SCXW190059439 BCX0\">&lt;<\/span><span class=\"NormalTextRun SCXW190059439 BCX0\">YOUR-DESK365-APIKEY<\/span><span class=\"NormalTextRun SCXW190059439 BCX0\">&gt;<\/span><span class=\"NormalTextRun SCXW190059439 BCX0\">&gt;<\/span><\/em><\/strong><\/p><p>iii) Choose the Http method as &#8216;POST&#8217; and the Web request body as &#8216;Custom data&#8217;.<\/p><p>iv) In the custom data field enter the below code:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a3a1be elementor-widget elementor-widget-code-highlight\" data-id=\"6a3a1be\" data-element_type=\"widget\" data-widget_type=\"code-highlight.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"prismjs-default copy-to-clipboard \">\n\t\t\t<pre data-line=\"\" class=\"highlight-height language-javascript \">\n\t\t\t\t<code readonly=\"true\" class=\"language-javascript\">\n\t\t\t\t\t<xmp>{\r\n\r\n\t\"body\": \"{{issue.comments.last.body}}\",\r\n\r\n\t\"agent_email\": \"youragentemail@desk365.io\",\r\n\r\n\t\"private_note\": 1\r\n\r\n}<\/xmp>\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f8c6d9 elementor-widget elementor-widget-text-editor\" data-id=\"5f8c6d9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>v) Click on &#8216;Save&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9360e3 elementor-widget elementor-widget-image\" data-id=\"c9360e3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"815\" height=\"726\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/send-web-request-details-2.jpg\" class=\"attachment-large size-large wp-image-24183\" alt=\"send web request details in Jira\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/send-web-request-details-2.jpg 815w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/send-web-request-details-2-300x267.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/send-web-request-details-2-768x684.jpg 768w\" sizes=\"(max-width: 815px) 100vw, 815px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-026fcec elementor-widget elementor-widget-text-editor\" data-id=\"026fcec\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>6) Add the automation rule details and give the name for your reference. Here it is given as &#8216;Add a note in Desk365&#8217;.<\/p><p>7) Finally click on &#8216;Publish rule&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-541785c elementor-widget elementor-widget-image\" data-id=\"541785c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"520\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/publish-rule-2-1024x520.jpg\" class=\"attachment-large size-large wp-image-24184\" alt=\"publish automation rule in Jira\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/publish-rule-2-1024x520.jpg 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/publish-rule-2-300x152.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/publish-rule-2-768x390.jpg 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/publish-rule-2-1536x780.jpg 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/publish-rule-2.jpg 1581w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3e0107 elementor-widget elementor-widget-text-editor\" data-id=\"f3e0107\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Automation rule 3: Creating a rule that updates the status of a Desk365 ticket to your preferred status whenever the status of the corresponding issue is modified in JIRA.<\/strong><\/p>\n<p>1) Click on &#8216;Create new rule&#8217; button to create the third automation rule.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-836504c elementor-widget elementor-widget-image\" data-id=\"836504c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"458\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/create-new-automation-rule-in-jira-3-1024x458.jpg\" class=\"attachment-large size-large wp-image-24232\" alt=\"create new automation rule in jira\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/create-new-automation-rule-in-jira-3-1024x458.jpg 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/create-new-automation-rule-in-jira-3-300x134.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/create-new-automation-rule-in-jira-3-768x343.jpg 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/create-new-automation-rule-in-jira-3-1536x687.jpg 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/create-new-automation-rule-in-jira-3.jpg 1913w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f724b8 elementor-widget elementor-widget-text-editor\" data-id=\"0f724b8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>2) Choose the &#8216;Field value changed&#8217; option as the event, pick the &#8216;Status&#8217; as the field to monitor for changes, select &#8216;Any changes to the field value&#8217; option under the Change type field, and finally, click &#8216;Save.&#8217;<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df6b005 elementor-widget elementor-widget-image\" data-id=\"df6b005\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"434\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/field-value-changed-3-1024x434.jpg\" class=\"attachment-large size-large wp-image-24233\" alt=\"field value changed rule in Jira\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/field-value-changed-3-1024x434.jpg 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/field-value-changed-3-300x127.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/field-value-changed-3-768x325.jpg 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/field-value-changed-3.jpg 1371w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e22d55f elementor-widget elementor-widget-text-editor\" data-id=\"e22d55f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>3) Select &#8216;IF: Add a condition&#8217; under &#8216;New component&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f32273a elementor-widget elementor-widget-image\" data-id=\"f32273a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"385\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-if-add-a-condtion-3-1024x385.jpg\" class=\"attachment-large size-large wp-image-24234\" alt=\"\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-if-add-a-condtion-3-1024x385.jpg 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-if-add-a-condtion-3-300x113.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-if-add-a-condtion-3-768x289.jpg 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-if-add-a-condtion-3.jpg 1408w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44a50a4 elementor-widget elementor-widget-text-editor\" data-id=\"44a50a4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>4) Proceed with &#8216;IF, ELSE: add condition options&#8217; and then select &#8216;Issue fields condition&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ba37e6 elementor-widget elementor-widget-image\" data-id=\"8ba37e6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"551\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/issue-field-condition-3-1024x551.jpg\" class=\"attachment-large size-large wp-image-24235\" alt=\"issue field condition in if block rule\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/issue-field-condition-3-1024x551.jpg 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/issue-field-condition-3-300x162.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/issue-field-condition-3-768x414.jpg 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/issue-field-condition-3-370x200.jpg 370w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/issue-field-condition-3.jpg 1413w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35c9eed elementor-widget elementor-widget-text-editor\" data-id=\"35c9eed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>5) Choose the field as &#8216;Status&#8217; and set the condition to &#8216;equals&#8217; with the value as &#8216;IN PROGRESS&#8217;. Click &#8216;Save&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59420b6 elementor-widget elementor-widget-image\" data-id=\"59420b6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"516\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/issue-field-condition-details-3-1024x516.jpg\" class=\"attachment-large size-large wp-image-24236\" alt=\"if block automation rules\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/issue-field-condition-details-3-1024x516.jpg 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/issue-field-condition-details-3-300x151.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/issue-field-condition-details-3-768x387.jpg 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/issue-field-condition-details-3.jpg 1473w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8b9a4f elementor-widget elementor-widget-text-editor\" data-id=\"f8b9a4f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>6) Under this condition add a component &#8216;THEN: Add an action&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-795050c elementor-widget elementor-widget-image\" data-id=\"795050c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"571\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-then-add-a-condition-in-first-if-3-1024x571.jpg\" class=\"attachment-large size-large wp-image-24237\" alt=\"choose then add a condition in first\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-then-add-a-condition-in-first-if-3-1024x571.jpg 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-then-add-a-condition-in-first-if-3-300x167.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-then-add-a-condition-in-first-if-3-768x428.jpg 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/choose-then-add-a-condition-in-first-if-3.jpg 1385w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56a5471 elementor-widget elementor-widget-text-editor\" data-id=\"56a5471\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>7) Select &#8216;Send web request&#8217; and enter the details as mentioned below.<\/p><p>i) Enter the Web request URL as:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41a6c72 elementor-widget elementor-widget-code-highlight\" data-id=\"41a6c72\" data-element_type=\"widget\" data-widget_type=\"code-highlight.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"prismjs-default copy-to-clipboard \">\n\t\t\t<pre data-line=\"\" class=\"highlight-height language-markup \">\n\t\t\t\t<code readonly=\"true\" class=\"language-markup\">\n\t\t\t\t\t<xmp>https:\/\/apps.desk365.io\/apis\/tickets\/update?ticket_number={{issue.customfield_10064}}<\/xmp>\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-977f0e5 elementor-widget elementor-widget-text-editor\" data-id=\"977f0e5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>ii) Under Headers, Give the key as &#8216;Authorization&#8217; and the value as <strong><em><span class=\"NormalTextRun SCXW190059439 BCX0\">&lt;<\/span><span class=\"NormalTextRun SCXW190059439 BCX0\">&lt;<\/span><span class=\"NormalTextRun SCXW190059439 BCX0\">YOUR-DESK365-APIKEY<\/span><span class=\"NormalTextRun SCXW190059439 BCX0\">&gt;<\/span><span class=\"NormalTextRun SCXW190059439 BCX0\">&gt;<\/span><\/em><\/strong><\/p><p>iii) Choose the Http method as &#8216;PUT&#8217; and the Web request body as &#8216;Custom data&#8217;.<\/p><p>iv) In the custom data field enter the below code:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b060976 elementor-widget elementor-widget-code-highlight\" data-id=\"b060976\" data-element_type=\"widget\" data-widget_type=\"code-highlight.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"prismjs-default copy-to-clipboard \">\n\t\t\t<pre data-line=\"\" class=\"highlight-height language-javascript \">\n\t\t\t\t<code readonly=\"true\" class=\"language-javascript\">\n\t\t\t\t\t<xmp>{\r\n\r\n\t\"status\": \"Pending\"\r\n\r\n}<\/xmp>\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e37562a elementor-widget elementor-widget-text-editor\" data-id=\"e37562a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>v) Click on &#8216;Save&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1843df2 elementor-widget elementor-widget-image\" data-id=\"1843df2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"815\" height=\"658\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/send-web-request-details-3.jpg\" class=\"attachment-large size-large wp-image-24238\" alt=\"send web request details in Jira\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/send-web-request-details-3.jpg 815w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/send-web-request-details-3-300x242.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/send-web-request-details-3-768x620.jpg 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/send-web-request-details-3-370x300.jpg 370w\" sizes=\"(max-width: 815px) 100vw, 815px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-790f552 elementor-widget elementor-widget-text-editor\" data-id=\"790f552\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>8) <span class=\"TextRun SCXW227877445 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW227877445 BCX0\">Now <\/span><span class=\"NormalTextRun SCXW227877445 BCX0\">under Else condition choose &#8216;Issue fields condition&#8217;. Choose the field as &#8216;Status&#8217; and set the condition to &#8216;equals&#8217; with the value as &#8216;DONE&#8217;. Click &#8216;Save&#8217;<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-634ff4a elementor-widget elementor-widget-image\" data-id=\"634ff4a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"566\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/else-issue-field-condition-1024x566.jpg\" class=\"attachment-large size-large wp-image-24239\" alt=\"else block in Jira\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/else-issue-field-condition-1024x566.jpg 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/else-issue-field-condition-300x166.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/else-issue-field-condition-768x425.jpg 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/else-issue-field-condition.jpg 1422w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcefa54 elementor-widget elementor-widget-text-editor\" data-id=\"dcefa54\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>9) Repeat steps 6 and 7 by changing the custom data field to the below illustrated code.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5e2736 elementor-widget elementor-widget-code-highlight\" data-id=\"f5e2736\" data-element_type=\"widget\" data-widget_type=\"code-highlight.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"prismjs-default copy-to-clipboard \">\n\t\t\t<pre data-line=\"\" class=\"highlight-height language-javascript \">\n\t\t\t\t<code readonly=\"true\" class=\"language-javascript\">\n\t\t\t\t\t<xmp>{\r\n\r\n\t\"status\": \"Resolved\"\r\n\r\n}<\/xmp>\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edefb06 elementor-widget elementor-widget-text-editor\" data-id=\"edefb06\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>10) Click on &#8216;Save&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d583457 elementor-widget elementor-widget-image\" data-id=\"d583457\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"755\" height=\"675\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/else-send-web-request-details.jpg\" class=\"attachment-large size-large wp-image-24240\" alt=\"else send web request details\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/else-send-web-request-details.jpg 755w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/else-send-web-request-details-300x268.jpg 300w\" sizes=\"(max-width: 755px) 100vw, 755px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25ad6b5 elementor-widget elementor-widget-text-editor\" data-id=\"25ad6b5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>11) Add the automation rule details and give the name for your reference. here it is given as &#8216;Change the status in Desk365&#8217;.<\/p><p>12) Finally click on &#8216;Publish rule&#8217;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5436f66 elementor-widget elementor-widget-image\" data-id=\"5436f66\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"571\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/publish-rule-3-1024x571.jpg\" class=\"attachment-large size-large wp-image-24241\" alt=\"publish automation rule in Jira\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/publish-rule-3-1024x571.jpg 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/publish-rule-3-300x167.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/publish-rule-3-768x428.jpg 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/publish-rule-3.jpg 1462w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bf0e11 elementor-widget elementor-widget-text-editor\" data-id=\"2bf0e11\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You are all set with the automation rules in Jira as well. Make sure these three rules have been set as depicted below.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00636f1 elementor-widget elementor-widget-image\" data-id=\"00636f1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"457\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/three-rules-in-jira-1024x457.jpg\" class=\"attachment-large size-large wp-image-24242\" alt=\"integrate jira with desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/three-rules-in-jira-1024x457.jpg 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/three-rules-in-jira-300x134.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/three-rules-in-jira-768x343.jpg 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/three-rules-in-jira-1536x686.jpg 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/three-rules-in-jira.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-201461d elementor-widget elementor-widget-text-editor\" data-id=\"201461d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Wohoo! You have successfully integrated Jira with Desk365. Enjoy your seamless experience with Desk365 integrations to the fullest!\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":13,"featured_media":0,"parent":18745,"menu_order":5,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-24089","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/24089","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=24089"}],"version-history":[{"count":93,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/24089\/revisions"}],"predecessor-version":[{"id":34008,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/24089\/revisions\/34008"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18745"}],"next":[{"title":"Integrate Azure DevOps with Desk365","link":"https:\/\/help.desk365.io\/en\/articles\/integrate-desk365-with-azure-devops\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/25323"}],"prev":[{"title":"Configure user consent for applications in Microsoft Entra ID admin center","link":"https:\/\/help.desk365.io\/en\/articles\/configure-user-consent-for-applications-in-azure-ad\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20104"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=24089"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=24089"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}