{"id":24385,"date":"2023-09-21T14:56:01","date_gmt":"2023-09-21T14:56:01","guid":{"rendered":"https:\/\/help.desk365.io\/en\/docs\/getting-started\/setting-up-support-channels\/creating-a-ticket-via-email\/"},"modified":"2026-03-13T07:39:23","modified_gmt":"2026-03-13T07:39:23","slug":"creating-a-ticket-via-email","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/creating-a-ticket-via-email\/","title":{"rendered":"Creating a ticket via email"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"24385\" class=\"elementor elementor-24385\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26f6836 e-flex e-con-boxed e-con e-parent\" data-id=\"26f6836\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73c3401 elementor-widget elementor-widget-template\" data-id=\"73c3401\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c9b90e1 elementor-widget elementor-widget-text-editor\" data-id=\"2c9b90e1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Submitting a ticket via email is a convenient way to get help from your support team. Here are the steps to follow:<\/p>\n<p>Open your email client and compose a new email.<\/p>\n<p>In the \u2018To\u2019 field, enter the email address of the helpdesk(eg.help@your-domain.com). This email address can usually be found on the company\u2019s website or in the documentation provided to you.<\/p>\n<p>In the subject line, briefly describe the issue or problem you are experiencing. This will help the support team quickly identify and prioritize your ticket.<\/p>\n<p>In the body of the email, provide a detailed description of the issue or problem you are experiencing. Be sure to include any relevant information, such as error messages or screenshots, that can help the support team diagnose and resolve the issue.<\/p>\n<p>If necessary, attach any files or documents that are relevant to the issue or problem you are experiencing.<\/p>\n<p>Once you have provided all of the necessary information, click \u2018Send\u2019 to submit your ticket to the helpdesk.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-160fd761 elementor-widget elementor-widget-image\" data-id=\"160fd761\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"306\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/submitting-support-ticket-via-email-desk365-1024x306.webp\" class=\"attachment-large size-large wp-image-29137\" alt=\"submitting-support-ticket-via-email-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/submitting-support-ticket-via-email-desk365-1024x306.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/submitting-support-ticket-via-email-desk365-300x90.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/submitting-support-ticket-via-email-desk365-768x229.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/09\/submitting-support-ticket-via-email-desk365.webp 1112w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7949f401 e-flex e-con-boxed e-con e-parent\" data-id=\"7949f401\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62d81f3f elementor-widget elementor-widget-text-editor\" data-id=\"62d81f3f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>This help center article explains in detail on <a href=\"https:\/\/help.desk365.io\/en\/articles\/configuring-custom-support-emails-in-desk365\/\">how to configure custom support emails in Desk365<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":5,"featured_media":0,"parent":5536,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-24385","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/24385","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=24385"}],"version-history":[{"count":19,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/24385\/revisions"}],"predecessor-version":[{"id":35570,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/24385\/revisions\/35570"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/5536"}],"next":[{"title":"Creating a ticket via Support Bot","link":"https:\/\/help.desk365.io\/en\/articles\/creating-a-ticket-via-support-bot\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20838"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=24385"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=24385"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}