{"id":25545,"date":"2023-11-28T15:55:46","date_gmt":"2023-11-28T15:55:46","guid":{"rendered":"https:\/\/help.desk365.io\/en\/docs\/getting-started\/ticketing-via-email\/troubleshoot-dkim-unverified-status\/"},"modified":"2026-03-16T07:57:17","modified_gmt":"2026-03-16T07:57:17","slug":"troubleshoot-the-dkim-unverified-status","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/troubleshoot-dkim-unverified-status\/","title":{"rendered":"Troubleshoot the DKIM unverified status"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"25545\" class=\"elementor elementor-25545\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a88d23 e-flex e-con-boxed e-con e-parent\" data-id=\"3a88d23\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed9e7ce elementor-widget elementor-widget-template\" data-id=\"ed9e7ce\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b79f10 elementor-widget elementor-widget-text-editor\" data-id=\"3b79f10\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #6d6d6e;\"><strong>DKIM (DomainKeys Identified Mail)<\/strong><\/span> <span style=\"color: #54595f;\">is a vital component of email security, ensuring that the sender&#8217;s identity is authenticated. However, there are instances where the <a href=\"https:\/\/help.desk365.io\/en\/articles\/email-domain-verification-using-dkim\/\" target=\"_blank\" rel=\"noopener\">DKIM configuration<\/a> status reflects as unverified.\u00a0<\/span><\/p><p><span style=\"color: #54595f;\">This\u00a0DKIM unverified status raises concerns among email senders.\u00a0<span style=\"text-align: var(--text-align);\">Understanding the reasons behind this status is crucial for maintaining a secure and reliable email communication system.<\/span><\/span><\/p><p><span style=\"color: #54595f;\">In this article, we will delve into the intricacies of DKIM unverified status, exploring common reasons, troubleshooting steps, and best practices for prevention.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35f6148 elementor-widget elementor-widget-image\" data-id=\"35f6148\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"482\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/11\/desk365-dkim-unverified-status-desk365-1024x482.webp\" class=\"attachment-large size-large wp-image-32859\" alt=\"desk365-dkim-unverified-status-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/11\/desk365-dkim-unverified-status-desk365-1024x482.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/11\/desk365-dkim-unverified-status-desk365-300x141.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/11\/desk365-dkim-unverified-status-desk365-768x361.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/11\/desk365-dkim-unverified-status-desk365-1536x722.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/11\/desk365-dkim-unverified-status-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8db7a7 elementor-widget elementor-widget-text-editor\" data-id=\"c8db7a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #54595f;\">One of the primary reasons for DKIM unverified status is incorrect DKIM records. Small mistakes in the configuration can lead to the failure of authentication.<\/span><\/p><p><span style=\"color: #54595f;\">Issues with the Domain Name System (DNS) configuration can also contribute to the DKIM unverified status. It&#8217;s essential to ensure that your DNS records align with your DKIM configuration.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-932d0b4 elementor-widget elementor-widget-heading\" data-id=\"932d0b4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Common issues with verifying domains<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ab4a51 elementor-widget elementor-widget-text-editor\" data-id=\"9ab4a51\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #54595f;\">When attempting to verify a domain with your DNS provider, you may encounter various challenges. Let&#8217;s explore some common problems and their solutions:<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5f1de7 elementor-widget elementor-widget-heading\" data-id=\"c5f1de7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Verifying a non-owned domain:<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be1c011 elementor-widget elementor-widget-text-editor\" data-id=\"be1c011\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>You&#8217;re trying to verify a domain that you don&#8217;t own.<\/li><li>It&#8217;s essential to verify specific email addresses rather than entire domains. For instance, if you wish to send emails via Desk365 using an address from the\u00a0your_subdomain.com\u00a0domain, verify that particular email address.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55b1e89 elementor-widget elementor-widget-heading\" data-id=\"55b1e89\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Verifying private domains:<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d58fad elementor-widget elementor-widget-text-editor\" data-id=\"1d58fad\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Unable to verify a domain with DNS records that cannot be resolved over public DNS.<\/li><li>Ensure that your domain&#8217;s DNS records can be resolved publicly for successful verification.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0351852 elementor-widget elementor-widget-heading\" data-id=\"0351852\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Underscores in DNS record names<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-808a806 elementor-widget elementor-widget-text-editor\" data-id=\"808a806\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Sometimes, your DNS provider doesn&#8217;t allow underscores in record names, a requirement for DKIM.<\/li><li>If your provider restricts underscores, contact their support for assistance, or consider switching to a provider that supports this requirement.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14a844d elementor-widget elementor-widget-heading\" data-id=\"14a844d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Appended domain names in DNS records:<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba6fd0c elementor-widget elementor-widget-text-editor\" data-id=\"ba6fd0c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Some providers automatically append the domain name to DNS records, causing duplication.<\/li><li>Add a period at the end of the domain name when entering DNS records to signal your provider to avoid appending the domain name.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8e45cd elementor-widget elementor-widget-heading\" data-id=\"a8e45cd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5. Modified DNS record values:<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76cace3 elementor-widget elementor-widget-text-editor\" data-id=\"76cace3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Providers may automatically change DNS record values to lowercase.<\/li><li>Contact your DNS provider for assistance, ensuring that the attribute value exactly matches the one provided by Amazon SES during the verification process.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c88677 elementor-widget elementor-widget-heading\" data-id=\"9c88677\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">6. Multiple verifications for the same domain:<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4565fb7 elementor-widget elementor-widget-text-editor\" data-id=\"4565fb7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Attempting to verify the same domain multiple times.<\/li><li>If your DNS provider allows it, assign multiple attribute values to the same DNS record. Alternatively, verify the domain once with &#8220;_domainkey&#8221; in the attribute name and another time with &#8220;_domainkey&#8221; removed.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fa8bcc elementor-widget elementor-widget-text-editor\" data-id=\"6fa8bcc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><i style=\"text-align: var(--text-align);\"><b><span style=\"color: #6d6d6e;\">Note<\/span>:<\/b> The latter solution allows for two verifications of the same domain but is limited to only two verifications in total.<\/i><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98ba76d elementor-widget elementor-widget-heading\" data-id=\"98ba76d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">DKIM records<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d73b57c elementor-widget elementor-widget-text-editor\" data-id=\"d73b57c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #54595f;\">Initially, ensure that you include all three DKIM records requiring updates with your DNS provider as CNAME records.<\/span><\/p><p><span style=\"color: #54595f;\">Please verify the correct format for adding CNAME records with your domain name provider.<\/span><\/p><p><span style=\"color: #54595f;\">For certain providers such as <span style=\"color: #6d6d6e;\"><strong>GoDaddy<\/strong> <\/span>and <span style=\"color: #6d6d6e;\"><strong>AWS Route 53<\/strong><\/span>, you should enter the CNAME record without your subdomain at the end.<\/span><\/p><p><span style=\"color: #54595f;\">For example, enter the CNAME record as &#8220;ozzb2gqo2emq6gptppdrcwgn2se3gakw._domainkey&#8221; instead of &#8220;ozzb2gqo2emq6gptppdrcwgn2se3gakw._domainkey.<span style=\"color: #6d6d6e;\"><b style=\"font-style: italic;\">your_subdomain.com<\/b><\/span>&#8220;.<\/span><\/p><p><span style=\"color: #54595f;\">For other domain providers you need to enter the CNAME record as it is.<\/span><\/p><p><span style=\"color: #6d6d6e;\"><strong><em>Note: It will take up to 72 hours to verify your domain identity.<\/em><\/strong><\/span><\/p><p><span style=\"color: #54595f;\">Still if your DKIM remains unverified, it means that the DKIM records have to be entered in a different way for your domain hosting provider.<\/span><\/p><p><span style=\"color: #54595f;\">To learn more about the correct method of entering records for various common domain name providers, <a style=\"color: #54595f;\" href=\"https:\/\/docs.aws.amazon.com\/ses\/latest\/dg\/creating-identities.html#dns-hosting-providing-table\" target=\"_blank\" rel=\"noopener\">click here<\/a>.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa03236 elementor-widget elementor-widget-heading\" data-id=\"aa03236\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">DNS configuration<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e565373 elementor-widget elementor-widget-text-editor\" data-id=\"e565373\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #54595f;\">Once you&#8217;ve initiated the DKIM setup, your CNAME records must be seamlessly integrated into your domain&#8217;s DNS records.\u00a0<span style=\"text-align: var(--text-align);\">Ensure they are publicly accessible to validate your domain&#8217;s authenticity.<\/span><\/span><\/p><p><span style=\"color: #54595f;\">To validate your domain, you need to run a DNS test on all the CNAME records and ensure they are publicly accessible with the exact record value.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-081a074 elementor-widget elementor-widget-heading\" data-id=\"081a074\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">For Linux:<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1be30e9 elementor-widget elementor-widget-text-editor\" data-id=\"1be30e9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #54595f;\">Use the &#8216;<span style=\"color: #6d6d6e;\"><strong>dig<\/strong><\/span>&#8216; command as shown below.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-868a2b0 elementor-widget elementor-widget-code-highlight\" data-id=\"868a2b0\" data-element_type=\"widget\" data-widget_type=\"code-highlight.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"prismjs-default copy-to-clipboard \">\n\t\t\t<pre data-line=\"\" class=\"highlight-height language-markup \">\n\t\t\t\t<code readonly=\"true\" class=\"language-markup\">\n\t\t\t\t\t<xmp>dig CNAME +short ozzb2gqo2emq6gptppdrcwgn2se3gakw._domainkey.your_subdomain.com<\/xmp>\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4aeb44 elementor-widget elementor-widget-heading\" data-id=\"b4aeb44\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">For Windows:<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad15ff7 elementor-widget elementor-widget-text-editor\" data-id=\"ad15ff7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Use the &#8216;<span style=\"color: #6d6d6e;\"><strong>nslookup<\/strong><\/span>&#8216; command as shown below.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26245a6 elementor-widget elementor-widget-code-highlight\" data-id=\"26245a6\" data-element_type=\"widget\" data-widget_type=\"code-highlight.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"prismjs-default copy-to-clipboard \">\n\t\t\t<pre data-line=\"\" class=\"highlight-height language-markup \">\n\t\t\t\t<code readonly=\"true\" class=\"language-markup\">\n\t\t\t\t\t<xmp>nslookup -q=CNAME ozzb2gqo2emq6gptppdrcwgn2se3gakw._domainkey.your_subdomain.com<\/xmp>\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f975b82 elementor-widget elementor-widget-text-editor\" data-id=\"f975b82\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #54595f;\">If your domain&#8217;s DNS records are set up correctly, the command output will display the record value followed by .dkim.amazonses.com as shown below.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d3043c elementor-widget elementor-widget-code-highlight\" data-id=\"0d3043c\" data-element_type=\"widget\" data-widget_type=\"code-highlight.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"prismjs-default copy-to-clipboard \">\n\t\t\t<pre data-line=\"\" class=\"highlight-height language-javascript \">\n\t\t\t\t<code readonly=\"true\" class=\"language-javascript\">\n\t\t\t\t\t<xmp>ozzb2gqo2emq6gptppdrcwgn2se3gakw.dkim.amazonses.com<\/xmp>\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-799f80b elementor-widget elementor-widget-text-editor\" data-id=\"799f80b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #54595f;\">If you couldn&#8217;t find any output after running your command then make sure you have done the following:<\/span><\/p><p><span style=\"color: #54595f;\">Verify the DNS settings for your domain and ensure that the CNAME record names and values match the DKIM names and values generated by Amazon SES.<\/span><\/p><p><span style=\"color: #54595f;\">Also double-check the accurate entry of all CNAME record names in your domain&#8217;s DNS settings.<\/span><\/p><p><span style=\"color: #54595f;\">When reviewing the record names, ensure there is no duplication of the domain as few DNS providers automatically add the domain to the record name.<\/span><\/p><p><span style=\"color: #54595f;\">For instance,\u00a0<span style=\"text-align: var(--text-align);\">entering &#8220;<\/span><span style=\"text-align: var(--text-align);\">ozzb2gqo2emq6gptppdrcwgn2se3gakw<\/span><span style=\"text-align: var(--text-align);\">._domainkey.your_subdomain.com&#8221; might be appended as &#8220;<\/span><span style=\"text-align: var(--text-align);\">ozzb2gqo2emq6gptppdrcwgn2se3gakw<\/span><span style=\"text-align: var(--text-align);\">._domainkey**.your_subdomain.com.your_subdomain.com**&#8221; by certain providers.<\/span><\/span><\/p><p><span style=\"text-align: var(--text-align); color: #54595f;\">This may lead to DKIM unverified status. So make sure to enter the domain name only once.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb16048 elementor-widget elementor-widget-heading\" data-id=\"bb16048\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tool to verify CNAME records:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfc7116 elementor-widget elementor-widget-text-editor\" data-id=\"dfc7116\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #54595f;\">You can use a tool such as <a style=\"color: #54595f;\" href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx\" target=\"_blank\" rel=\"noopener\">MX toolbox<\/a> to check whether your entries have been added.<\/span><\/p><p><span style=\"color: #54595f;\">Use the format as shown below:<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e817c1 elementor-widget elementor-widget-code-highlight\" data-id=\"6e817c1\" data-element_type=\"widget\" data-widget_type=\"code-highlight.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"prismjs-default copy-to-clipboard \">\n\t\t\t<pre data-line=\"\" class=\"highlight-height language-javascript \">\n\t\t\t\t<code readonly=\"true\" class=\"language-javascript\">\n\t\t\t\t\t<xmp>dkim:your_subdomain.com:ozzb2gqo2emq6gptppdrcwgn2se3gakw<\/xmp>\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14d12e6 elementor-widget elementor-widget-image\" data-id=\"14d12e6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"583\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/11\/mx-toolbox-1-1024x583.png\" class=\"attachment-large size-large wp-image-25623\" alt=\"MX Toolbox\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/11\/mx-toolbox-1-1024x583.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/11\/mx-toolbox-1-300x171.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/11\/mx-toolbox-1-768x437.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/11\/mx-toolbox-1.png 1522w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2e1199 elementor-widget elementor-widget-heading\" data-id=\"c2e1199\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">DKIM unverified status in Desk365<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ad782d elementor-widget elementor-widget-text-editor\" data-id=\"4ad782d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #54595f;\">To change the DKIM unverified status in\u00a0<a style=\"color: #54595f;\" href=\"https:\/\/desk365.io\" target=\"_blank\" rel=\"noopener\">Desk365<\/a>, ensure that you have satisfied all the above mentioned conditions.<\/span><\/p><p><span style=\"color: #54595f;\">Now click on &#8216;Retry&#8217; as shown below.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2d06ff elementor-widget elementor-widget-image\" data-id=\"d2d06ff\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"482\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/11\/retry-dkim-configuration-desk365-1024x482.webp\" class=\"attachment-large size-large wp-image-32860\" alt=\"retry-dkim-configuration-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/11\/retry-dkim-configuration-desk365-1024x482.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/11\/retry-dkim-configuration-desk365-300x141.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/11\/retry-dkim-configuration-desk365-768x361.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/11\/retry-dkim-configuration-desk365-1536x722.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/11\/retry-dkim-configuration-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb78c7f elementor-widget elementor-widget-text-editor\" data-id=\"bb78c7f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #54595f;\">It may take up to 72 hours to validate your DKIM.<\/span><\/p><p><span style=\"color: #54595f;\">If you have any further questions, please contact us at <span style=\"color: #6d6d6e;\"><strong>help@desk365.io<\/strong><\/span>. Your trust is the driving force behind us.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":13,"featured_media":0,"parent":20760,"menu_order":4,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-25545","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/25545","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=25545"}],"version-history":[{"count":75,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/25545\/revisions"}],"predecessor-version":[{"id":35705,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/25545\/revisions\/35705"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20760"}],"next":[{"title":"Using original sender as ticket requester in agent forwarded emails","link":"https:\/\/help.desk365.io\/en\/articles\/using-original-sender-as-ticket-requester-in-agent-forwarded-emails\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20766"}],"prev":[{"title":"Email domain verification using DKIM","link":"https:\/\/help.desk365.io\/en\/articles\/email-domain-verification-using-dkim\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20765"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=25545"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=25545"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}