{"id":25828,"date":"2024-01-12T07:02:54","date_gmt":"2024-01-12T07:02:54","guid":{"rendered":"https:\/\/help.desk365.io\/en\/docs\/end-user-guide\/end-user-guide-for-the-support-portal\/closing-a-ticket-from-support-portal\/"},"modified":"2026-03-16T21:11:05","modified_gmt":"2026-03-16T21:11:05","slug":"closing-a-ticket-from-support-portal","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/closing-a-ticket-from-support-portal\/","title":{"rendered":"Closing a ticket from support portal"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"25828\" class=\"elementor elementor-25828\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a84a7d3 e-flex e-con-boxed e-con e-parent\" data-id=\"a84a7d3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8408b3e elementor-widget elementor-widget-template\" data-id=\"8408b3e\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c7f518 elementor-widget elementor-widget-text-editor\" data-id=\"1c7f518\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Once you have created a ticket from the Support Portal, you can also close the same ticket from the Support Portal.<\/p><p>Once you feel the purpose for the ticket created has been fulfilled, you no need to wait for the agent to close the ticket. With <a href=\"https:\/\/www.desk365.io\/\">Desk365<\/a>, you can close the ticket straightaway from the Support Portal by yourself.<\/p><p>Here&#8217;s the detailed step-by-step procedure for closing a ticket from Support Portal.<\/p><p>1. Navigate to your Support Portal.<\/p><p>2. Enter the ticket you want to close.<\/p><p>3. You will find the option to close the ticket under the Ticket Properties panel.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa59976 elementor-widget elementor-widget-image\" data-id=\"aa59976\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"590\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/closing-a-ticket-desk365-support-portal-2-1024x590.webp\" class=\"attachment-large size-large wp-image-33971\" alt=\"closing-a-ticket-desk365-support-portal\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/closing-a-ticket-desk365-support-portal-2-1024x590.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/closing-a-ticket-desk365-support-portal-2-300x173.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/closing-a-ticket-desk365-support-portal-2-768x443.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/closing-a-ticket-desk365-support-portal-2-1536x886.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/closing-a-ticket-desk365-support-portal-2-380x220.webp 380w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/closing-a-ticket-desk365-support-portal-2.webp 1575w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b1c561 elementor-widget elementor-widget-text-editor\" data-id=\"8b1c561\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>4. Once the ticket is closed, the Ticket Properties panel gets updated as shown below.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8c6e71 elementor-widget elementor-widget-image\" data-id=\"d8c6e71\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"312\" height=\"341\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/ticket-closed-successfully-message.webp\" class=\"attachment-large size-large wp-image-33969\" alt=\"ticket-closed-successfully-message\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/ticket-closed-successfully-message.webp 312w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/ticket-closed-successfully-message-274x300.webp 274w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/ticket-closed-successfully-message-16x16.webp 16w\" sizes=\"(max-width: 312px) 100vw, 312px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57df57a elementor-widget elementor-widget-text-editor\" data-id=\"57df57a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>This option helps you to close the ticket without requiring the support from the agents.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":13,"featured_media":0,"parent":18779,"menu_order":6,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-25828","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/25828","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=25828"}],"version-history":[{"count":42,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/25828\/revisions"}],"predecessor-version":[{"id":35906,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/25828\/revisions\/35906"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18779"}],"prev":[{"title":"Exporting tickets from the support portal","link":"https:\/\/help.desk365.io\/en\/articles\/exporting-tickets-from-the-support-portal\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/31217"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=25828"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=25828"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}