{"id":25830,"date":"2024-01-12T07:03:34","date_gmt":"2024-01-12T07:03:34","guid":{"rendered":"https:\/\/help.desk365.io\/en\/docs\/end-user-guide\/end-user-guide-for-the-support-bot\/closing-a-ticket-from-support-bot\/"},"modified":"2026-03-17T19:42:36","modified_gmt":"2026-03-17T19:42:36","slug":"closing-a-ticket-from-support-bot","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/closing-a-ticket-from-support-bot\/","title":{"rendered":"Closing a ticket from Support Bot"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"25830\" class=\"elementor elementor-25830\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24b8769 e-flex e-con-boxed e-con e-parent\" data-id=\"24b8769\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a584ff1 elementor-widget elementor-widget-template\" data-id=\"a584ff1\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-811a08f elementor-widget elementor-widget-text-editor\" data-id=\"811a08f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You can also close a ticket from Support Bot that you have created.<\/p><p>When you believe the reason for creating the ticket has been satisfied, there&#8217;s no need to wait for the agent to close it. <a href=\"https:\/\/www.desk365.io\/\">Desk365<\/a> empowers you to promptly close the ticket yourself directly through the Support Bot. <span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">In order to do this, the first step is to ensure that the option for contacts to close tickets from the Support Bot is enabled in the Admin Portal. Simply navigate to Settings &gt; Admin &gt; Helpdesk, check the &#8220;Allow Contacts to Close Tickets&#8221; option, and hit save.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ceaf71 elementor-widget elementor-widget-image\" data-id=\"3ceaf71\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"483\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/allowing-contacts-to-close-tickets-from-desk365-support-portal-and-support-bot-1024x483.webp\" class=\"attachment-large size-large wp-image-33518\" alt=\"allowing-contacts-to-close-tickets-from-desk365-support-portal-and-support-bot\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/allowing-contacts-to-close-tickets-from-desk365-support-portal-and-support-bot-1024x483.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/allowing-contacts-to-close-tickets-from-desk365-support-portal-and-support-bot-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/allowing-contacts-to-close-tickets-from-desk365-support-portal-and-support-bot-768x363.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/allowing-contacts-to-close-tickets-from-desk365-support-portal-and-support-bot-1536x725.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/allowing-contacts-to-close-tickets-from-desk365-support-portal-and-support-bot.webp 1917w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fe4458 elementor-widget elementor-widget-text-editor\" data-id=\"7fe4458\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Here&#8217;s the step by step procedure for closing a ticket from Support Bot.<\/p><p>1. Navigate to the Desk365 Team Support Bot.<\/p><p>2. Click on the ticket that you need to close from list of tickets card.<\/p><p>3. Now click on &#8216;Show more&#8217; in the Ticket Details card.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bf8854 elementor-widget elementor-widget-image\" data-id=\"4bf8854\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"835\" height=\"271\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/ticket-details-in-support-bot.jpg\" class=\"attachment-large size-large wp-image-25939\" alt=\"Closing a ticket from Support Bot\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/ticket-details-in-support-bot.jpg 835w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/ticket-details-in-support-bot-300x97.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/ticket-details-in-support-bot-768x249.jpg 768w\" sizes=\"(max-width: 835px) 100vw, 835px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff93b0b elementor-widget elementor-widget-text-editor\" data-id=\"ff93b0b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>4. You will find the &#8216;Close ticket&#8217; option if the ticket has been created from the Support Bot.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb10e33 elementor-widget elementor-widget-image\" data-id=\"fb10e33\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"645\" height=\"366\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/close-ticket-from-support-bot.jpg\" class=\"attachment-large size-large wp-image-25940\" alt=\"Closing a ticket from Support Bot\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/close-ticket-from-support-bot.jpg 645w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/close-ticket-from-support-bot-300x170.jpg 300w\" sizes=\"(max-width: 645px) 100vw, 645px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f718cbc elementor-widget elementor-widget-text-editor\" data-id=\"f718cbc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>5. Once the ticket has been closed, you will be notified like this.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1c53dc elementor-widget elementor-widget-image\" data-id=\"d1c53dc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"531\" height=\"271\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/ticket-closed-in-support-bot.jpg\" class=\"attachment-large size-large wp-image-25943\" alt=\"Closing a ticket from Support Bot\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/ticket-closed-in-support-bot.jpg 531w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/01\/ticket-closed-in-support-bot-300x153.jpg 300w\" sizes=\"(max-width: 531px) 100vw, 531px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d635a0 elementor-widget elementor-widget-text-editor\" data-id=\"6d635a0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Hence, closing a ticket from Support Bot is a straightforward process that does not necessitate users to seek assistance from agents.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":13,"featured_media":0,"parent":18788,"menu_order":4,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-25830","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/25830","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=25830"}],"version-history":[{"count":29,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/25830\/revisions"}],"predecessor-version":[{"id":36030,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/25830\/revisions\/36030"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18788"}],"next":[{"title":"Access support portal within Teams","link":"https:\/\/help.desk365.io\/en\/articles\/access-support-portal-within-teams\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18800"}],"prev":[{"title":"Checking ticket status in Support Bot","link":"https:\/\/help.desk365.io\/en\/articles\/checking-ticket-status-in-support-bot\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18799"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=25830"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=25830"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}