{"id":26503,"date":"2024-03-04T17:43:17","date_gmt":"2024-03-04T17:43:17","guid":{"rendered":"https:\/\/help.desk365.io\/en\/?post_type=docs&#038;p=26503"},"modified":"2026-03-13T08:32:45","modified_gmt":"2026-03-13T08:32:45","slug":"automating-ticket-assignment-with-round-robin-method","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/automating-ticket-assignment-using-round-robin\/","title":{"rendered":"Automating ticket assignment using Round-Robin"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"26503\" class=\"elementor elementor-26503\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a4fa5f e-flex e-con-boxed e-con e-parent\" data-id=\"4a4fa5f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28b6d07 elementor-widget elementor-widget-text-editor\" data-id=\"28b6d07\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW174925197 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW174925197 BCX0\">Providing excellent customer support is essential for ensuring customer satisfaction. One way to enhance support services is by implementing the Round-Robin ticket assignment system. <\/span><span class=\"NormalTextRun SCXW174925197 BCX0\">This refers to the circular assignment of tickets, i.e., when tickets are assigned to a group, the Round-Robin system will automatically assign tickets in circular order to the agents online in that group.<\/span><span class=\"NormalTextRun SCXW174925197 BCX0\">\u00a0<\/span><\/span><span class=\"EOP SCXW174925197 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Assigning tickets using the Round-Robin method guarantees that incoming tickets are equally distributed among agents, saving you time and helping your agents start working on the tickets immediately, improving the response and resolution times.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">In this guide, we will walk you through setting up an efficient ticket assignment system using the Round-Robin method, by integrating SharePoint with Desk365&#8217;s Power Automate Connector.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36f8711 elementor-widget elementor-widget-heading\" data-id=\"36f8711\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Prerequisites<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-230567d elementor-widget elementor-widget-text-editor\" data-id=\"230567d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul style=\"font-weight: 400;\"><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Sign in to Microsoft SharePoint using your Microsoft account.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Create your agent list in SharePoint, by including the email ids of the agents.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da0be4c e-flex e-con-boxed e-con e-parent\" data-id=\"da0be4c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b18a798 elementor-widget elementor-widget-image\" data-id=\"b18a798\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/creating-agent-list-in-sharepoint-desk365-1024x485.png\" class=\"attachment-large size-large wp-image-26508\" alt=\"creating-agent-list-in-sharepoint-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/creating-agent-list-in-sharepoint-desk365-1024x485.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/creating-agent-list-in-sharepoint-desk365-300x142.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/creating-agent-list-in-sharepoint-desk365-768x364.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/creating-agent-list-in-sharepoint-desk365-1536x728.png 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/creating-agent-list-in-sharepoint-desk365.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f36689a e-flex e-con-boxed e-con e-parent\" data-id=\"f36689a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e9ebbe elementor-widget elementor-widget-text-editor\" data-id=\"4e9ebbe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span class=\"TextRun SCXW186241350 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW186241350 BCX0\">Create another list called the Counter and have only the title and the value field here. Set the value to One. This counter is going to be used in our flow to loop through<\/span><span class=\"NormalTextRun SCXW186241350 BCX0\">, <\/span><span class=\"NormalTextRun SCXW186241350 BCX0\">handle<\/span><span class=\"NormalTextRun SCXW186241350 BCX0\">,<\/span><span class=\"NormalTextRun SCXW186241350 BCX0\"> and <\/span><span class=\"NormalTextRun SCXW186241350 BCX0\">determine<\/span><span class=\"NormalTextRun SCXW186241350 BCX0\"> where we are in the loop of the Round<\/span><span class=\"NormalTextRun SCXW186241350 BCX0\">-R<\/span><span class=\"NormalTextRun SCXW186241350 BCX0\">obin.<\/span><\/span><span class=\"EOP SCXW186241350 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-085345f e-flex e-con-boxed e-con e-parent\" data-id=\"085345f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ad78b9 elementor-widget elementor-widget-image\" data-id=\"7ad78b9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/creating-counter-list-in-sharepoint-desk365-1024x484.png\" class=\"attachment-large size-large wp-image-26557\" alt=\"creating-counter-list-in-sharepoint-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/creating-counter-list-in-sharepoint-desk365-1024x484.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/creating-counter-list-in-sharepoint-desk365-300x142.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/creating-counter-list-in-sharepoint-desk365-768x363.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/creating-counter-list-in-sharepoint-desk365-1536x726.png 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/creating-counter-list-in-sharepoint-desk365.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de8b8b9 elementor-widget elementor-widget-text-editor\" data-id=\"de8b8b9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span class=\"TextRun SCXW168631641 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW168631641 BCX0\">You will require an API Key to <\/span><span class=\"NormalTextRun SCXW168631641 BCX0\">utilize<\/span> <span class=\"NormalTextRun SCXW168631641 BCX0\">this <\/span><span class=\"NormalTextRun SCXW168631641 BCX0\">flow. To access <\/span><span class=\"NormalTextRun SCXW168631641 BCX0\">the API <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW168631641 BCX0\">K<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW168631641 BCX0\">ey<\/span> <span class=\"NormalTextRun SCXW168631641 BCX0\">navigate to Agent Portal &#8211;<\/span><span class=\"NormalTextRun SCXW168631641 BCX0\">Settings &#8211; Integrations<\/span><span class=\"NormalTextRun SCXW168631641 BCX0\"> \u2013 <\/span><span class=\"NormalTextRun SCXW168631641 BCX0\">API<\/span><span class=\"NormalTextRun SCXW168631641 BCX0\">.<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW168631641 BCX0\"><span class=\"SCXW168631641 BCX0\">\u00a0<\/span><br class=\"SCXW168631641 BCX0\" \/><\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06fe1bc elementor-widget elementor-widget-image\" data-id=\"06fe1bc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/desk365-obtaining-api-key-for-helpdesk-desk365-1024x485.webp\" class=\"attachment-large size-large wp-image-32810\" alt=\"desk365-obtaining-api-key-for-helpdesk-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/desk365-obtaining-api-key-for-helpdesk-desk365-1024x485.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/desk365-obtaining-api-key-for-helpdesk-desk365-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/desk365-obtaining-api-key-for-helpdesk-desk365-768x364.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/desk365-obtaining-api-key-for-helpdesk-desk365-1536x727.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/desk365-obtaining-api-key-for-helpdesk-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52a0b8e e-flex e-con-boxed e-con e-parent\" data-id=\"52a0b8e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f85d541 elementor-widget elementor-widget-heading\" data-id=\"f85d541\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> Establishing connections <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c30778 elementor-widget elementor-widget-heading\" data-id=\"6c30778\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Desk365 connector setup: <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28e46f2 elementor-widget elementor-widget-text-editor\" data-id=\"28e46f2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul style=\"font-weight: 400;\"><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"none\">Navigate to the <\/span><a href=\"https:\/\/make.powerautomate.com\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Microsoft Power Automate<\/span><\/a><span data-contrast=\"none\"> page.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559685&quot;:-20,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-contrast=\"none\">Sign in with your Desk365 credentials.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559685&quot;:-20,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"2\"><span data-contrast=\"none\">From the left menu, click More \u2013 Connections.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a131d0d elementor-widget elementor-widget-image\" data-id=\"a131d0d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/establishing-desk365-connection-in-power-automate-1024x484.png\" class=\"attachment-large size-large wp-image-26511\" alt=\"establishing-desk365-connection-in-power-automate\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/establishing-desk365-connection-in-power-automate-1024x484.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/establishing-desk365-connection-in-power-automate-300x142.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/establishing-desk365-connection-in-power-automate-768x363.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/establishing-desk365-connection-in-power-automate-1536x726.png 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/establishing-desk365-connection-in-power-automate.png 1917w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0228d3 e-flex e-con-boxed e-con e-parent\" data-id=\"e0228d3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45b5307 elementor-widget elementor-widget-text-editor\" data-id=\"45b5307\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Click New Connection and in the Search Bar type Desk365 as shown below.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559685&quot;:-20,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f6ee62 e-flex e-con-boxed e-con e-parent\" data-id=\"7f6ee62\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9665f78 elementor-widget elementor-widget-image\" data-id=\"9665f78\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"486\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/locating-desk365-in-power-automate-1024x486.png\" class=\"attachment-large size-large wp-image-26512\" alt=\"\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/locating-desk365-in-power-automate-1024x486.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/locating-desk365-in-power-automate-300x142.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/locating-desk365-in-power-automate-768x364.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/locating-desk365-in-power-automate-1536x729.png 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/locating-desk365-in-power-automate.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90a1080 elementor-widget elementor-widget-text-editor\" data-id=\"90a1080\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span class=\"TextRun SCXW171041831 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW171041831 BCX0\">Copy and paste the API Key from the agent portal as mentioned above and hit create<\/span><span class=\"NormalTextRun SCXW171041831 BCX0\">. Desk365 is now a connection.<\/span><\/span><span class=\"EOP SCXW171041831 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559685&quot;:-20,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-477a6bc e-flex e-con-boxed e-con e-parent\" data-id=\"477a6bc\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8800bff elementor-widget elementor-widget-image\" data-id=\"8800bff\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"486\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/adding-desk365-api-key-in-power-automate-1024x486.png\" class=\"attachment-large size-large wp-image-26513\" alt=\"adding-desk365-api-key-in-power-automate\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/adding-desk365-api-key-in-power-automate-1024x486.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/adding-desk365-api-key-in-power-automate-300x143.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/adding-desk365-api-key-in-power-automate-768x365.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/adding-desk365-api-key-in-power-automate-1536x730.png 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/adding-desk365-api-key-in-power-automate.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae898bc e-flex e-con-boxed e-con e-parent\" data-id=\"ae898bc\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-577bc4e elementor-widget elementor-widget-heading\" data-id=\"577bc4e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Microsoft SharePoint connection: <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-337e60f elementor-widget elementor-widget-text-editor\" data-id=\"337e60f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW147545080 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW147545080 BCX0\">In Power Automate below connections<\/span><span class=\"NormalTextRun SCXW147545080 BCX0\">,<\/span><span class=\"NormalTextRun SCXW147545080 BCX0\"> you will find SharePoint. Simply, click on it, click create and login using your Microsoft account. You can now notice SharePoint <\/span><span class=\"NormalTextRun SCXW147545080 BCX0\">established<\/span><span class=\"NormalTextRun SCXW147545080 BCX0\"> as a connection.<\/span><\/span><span class=\"EOP SCXW147545080 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:0}\">&nbsp;<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca68a05 elementor-widget elementor-widget-image\" data-id=\"ca68a05\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"487\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/locating-sharepoint-in-power-automate-1024x487.png\" class=\"attachment-large size-large wp-image-26514\" alt=\"locating-sharepoint-in-power-automate\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/locating-sharepoint-in-power-automate-1024x487.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/locating-sharepoint-in-power-automate-300x143.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/locating-sharepoint-in-power-automate-768x366.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/locating-sharepoint-in-power-automate-1536x731.png 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/locating-sharepoint-in-power-automate.png 1916w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8536fb3 elementor-widget elementor-widget-image\" data-id=\"8536fb3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"486\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/sharepoint-connection-power-automate-1024x486.png\" class=\"attachment-large size-large wp-image-26515\" alt=\"sharepoint-connection-power-automate\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/sharepoint-connection-power-automate-1024x486.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/sharepoint-connection-power-automate-300x142.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/sharepoint-connection-power-automate-768x364.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/sharepoint-connection-power-automate-1536x729.png 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/sharepoint-connection-power-automate.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-87b6e2a e-flex e-con-boxed e-con e-parent\" data-id=\"87b6e2a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b7af02 elementor-widget elementor-widget-image\" data-id=\"3b7af02\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/desk365-sharepoint-connections-established-power-automate-1024x484.png\" class=\"attachment-large size-large wp-image-26516\" alt=\"desk365-sharepoint-connections-established-power-automate\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/desk365-sharepoint-connections-established-power-automate-1024x484.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/desk365-sharepoint-connections-established-power-automate-300x142.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/desk365-sharepoint-connections-established-power-automate-768x363.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/desk365-sharepoint-connections-established-power-automate-1536x726.png 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/desk365-sharepoint-connections-established-power-automate.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-380c4ba e-flex e-con-boxed e-con e-parent\" data-id=\"380c4ba\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67b265d elementor-widget elementor-widget-heading\" data-id=\"67b265d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Adding the Desk365 Round-Robin flow to Power Automate <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6781ab elementor-widget elementor-widget-text-editor\" data-id=\"b6781ab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul style=\"font-weight: 400;\"><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Download the <a href=\"https:\/\/d365-power-automate-templates.s3.amazonaws.com\/Desk365RoundRobinAutoAssignment.zip\" target=\"_blank\" rel=\"noopener\">Round-Robin Auto Assignment flow<\/a> provided by Desk365.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Navigate to My Flows &#8211; Import &#8211; Import Package Legacy in Power Automate.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21ee8c7 e-flex e-con-boxed e-con e-parent\" data-id=\"21ee8c7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97c1dbb elementor-widget elementor-widget-image\" data-id=\"97c1dbb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"489\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/importing-flow-in-power-automate-e1709570154303-1024x489.png\" class=\"attachment-large size-large wp-image-26517\" alt=\"importing-flow-in-power-automate\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/importing-flow-in-power-automate-e1709570154303-1024x489.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/importing-flow-in-power-automate-e1709570154303-300x143.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/importing-flow-in-power-automate-e1709570154303-768x366.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/importing-flow-in-power-automate-e1709570154303-1536x733.png 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/importing-flow-in-power-automate-e1709570154303.png 1907w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c846a5 e-flex e-con-boxed e-con e-parent\" data-id=\"7c846a5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b23f5a5 elementor-widget elementor-widget-text-editor\" data-id=\"b23f5a5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span class=\"NormalTextRun SCXW75782847 BCX0\">Upload the ZIP file <\/span><span class=\"NormalTextRun SCXW75782847 BCX0\">containing<\/span><span class=\"NormalTextRun SCXW75782847 BCX0\"> the auto-assignment file.<\/span><span class=\"NormalTextRun SCXW75782847 BCX0\"> You will then find the package imported.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fddb6c2 elementor-widget elementor-widget-image\" data-id=\"fddb6c2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"486\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/round-robin-package-details-power-automate-desk365-1024x486.png\" class=\"attachment-large size-large wp-image-26565\" alt=\"round-robin-package-details-power-automate-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/round-robin-package-details-power-automate-desk365-1024x486.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/round-robin-package-details-power-automate-desk365-300x143.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/round-robin-package-details-power-automate-desk365-768x365.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/round-robin-package-details-power-automate-desk365-1536x730.png 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/round-robin-package-details-power-automate-desk365.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b456b3c elementor-widget elementor-widget-text-editor\" data-id=\"b456b3c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span class=\"TextRun SCXW50339726 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW50339726 BCX0\">Click on &#8220;Update&#8221; below the &#8220;Import Setup&#8221; as shown in the image below. In the dialog box below the Setup select <\/span><span class=\"NormalTextRun SCXW50339726 BCX0\">\u201c<\/span><span class=\"NormalTextRun SCXW50339726 BCX0\">Create as new<\/span><span class=\"NormalTextRun SCXW50339726 BCX0\">\u201d<\/span><span class=\"NormalTextRun SCXW50339726 BCX0\"> and hit save.<\/span><\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53717f8 elementor-widget elementor-widget-image\" data-id=\"53717f8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"481\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/choosing-setup-package-creator-desk365-1024x481.png\" class=\"attachment-large size-large wp-image-26566\" alt=\"choosing-setup-package-creator-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/choosing-setup-package-creator-desk365-1024x481.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/choosing-setup-package-creator-desk365-300x141.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/choosing-setup-package-creator-desk365-768x361.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/choosing-setup-package-creator-desk365-1536x721.png 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/choosing-setup-package-creator-desk365.png 1917w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3031b3 elementor-widget elementor-widget-text-editor\" data-id=\"e3031b3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span class=\"TextRun SCXW23042548 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW23042548 BCX0\">Below the Related Resources next to Desk365 click on <\/span><span class=\"NormalTextRun SCXW23042548 BCX0\">\u201c<\/span><span class=\"NormalTextRun SCXW23042548 BCX0\">Select during import<\/span><span class=\"NormalTextRun SCXW23042548 BCX0\">\u201d<\/span><span class=\"NormalTextRun SCXW23042548 BCX0\">. Select Desk365 and you will notice a tick mark appear. Hit save.<\/span><\/span><span class=\"EOP SCXW23042548 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3a83af elementor-widget elementor-widget-image\" data-id=\"a3a83af\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"483\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/selecting-the-connection-in-import-setup-desk365-1024x483.png\" class=\"attachment-large size-large wp-image-26571\" alt=\"selecting-the-connection-in-import-setup-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/selecting-the-connection-in-import-setup-desk365-1024x483.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/selecting-the-connection-in-import-setup-desk365-300x142.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/selecting-the-connection-in-import-setup-desk365-768x362.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/selecting-the-connection-in-import-setup-desk365-1536x725.png 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/selecting-the-connection-in-import-setup-desk365.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c401846 elementor-widget elementor-widget-text-editor\" data-id=\"c401846\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span class=\"TextRun SCXW205386616 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW205386616 BCX0\">Next, click on <\/span><span class=\"NormalTextRun SCXW205386616 BCX0\">\u201c<\/span><span class=\"NormalTextRun SCXW205386616 BCX0\">Select during import<\/span><span class=\"NormalTextRun SCXW205386616 BCX0\">\u201d<\/span><span class=\"NormalTextRun SCXW205386616 BCX0\"> in the <\/span><span class=\"NormalTextRun SCXW205386616 BCX0\">SharePoint<\/span><span class=\"NormalTextRun SCXW205386616 BCX0\"> connection. Select the email and you will notice a tick mark appear. Hit save.<\/span><\/span><span class=\"EOP SCXW205386616 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7eb2878 elementor-widget elementor-widget-image\" data-id=\"7eb2878\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/import-setup-sharepoint-connection-desk365-1024x485.png\" class=\"attachment-large size-large wp-image-26576\" alt=\"import-setup-sharepoint-connection-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/import-setup-sharepoint-connection-desk365-1024x485.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/import-setup-sharepoint-connection-desk365-300x142.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/import-setup-sharepoint-connection-desk365-768x364.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/import-setup-sharepoint-connection-desk365-1536x728.png 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/import-setup-sharepoint-connection-desk365.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-454211d elementor-widget elementor-widget-text-editor\" data-id=\"454211d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span class=\"TextRun SCXW41784224 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW41784224 BCX0\">Import all three package details by hitting the import button.<\/span><\/span><span class=\"EOP SCXW41784224 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94e9c7e elementor-widget elementor-widget-image\" data-id=\"94e9c7e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/import-all-package-details-power-automate-desk365-1024x484.png\" class=\"attachment-large size-large wp-image-26588\" alt=\"import-all-package-details-power-automate-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/import-all-package-details-power-automate-desk365-1024x484.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/import-all-package-details-power-automate-desk365-300x142.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/import-all-package-details-power-automate-desk365-768x363.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/import-all-package-details-power-automate-desk365-1536x726.png 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/import-all-package-details-power-automate-desk365.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0104996 elementor-widget elementor-widget-text-editor\" data-id=\"0104996\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span class=\"TextRun SCXW231787711 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW231787711 BCX0\">You can now find Desk365 Round-Robin Auto Assignment imported successfully.<\/span><\/span><span class=\"EOP SCXW231787711 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcd8f9b elementor-widget elementor-widget-image\" data-id=\"bcd8f9b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"486\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/desk365-round-robin-auto-assignment-successfully-imported-1024x486.png\" class=\"attachment-large size-large wp-image-26529\" alt=\"\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/desk365-round-robin-auto-assignment-successfully-imported-1024x486.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/desk365-round-robin-auto-assignment-successfully-imported-300x142.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/desk365-round-robin-auto-assignment-successfully-imported-768x364.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/desk365-round-robin-auto-assignment-successfully-imported-1536x729.png 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/02\/desk365-round-robin-auto-assignment-successfully-imported.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-688914f elementor-widget elementor-widget-text-editor\" data-id=\"688914f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>After importing this flow, follow these steps:<\/p>\n<ul>\n<li>Navigate to &#8220;My Flows&#8221; and you&#8217;ll find the imported flow. Select it and click &#8220;Edit&#8221;.<\/li>\n<li>Click on &#8220;Get Team Members&#8221; action and&nbsp; enter your SharePoint URL in the &#8220;Site Address&#8221; text box and choose the &#8220;Agent List&#8221; from the List Name.<\/li>\n<li>Click on &#8220;GetCounter&#8221; action and enter your SharePoint URL in the &#8220;Site Address&#8221; text box and choose the &#8220;Counter&#8221; from the List Name.<\/li>\n<li>Similarly, enter your SharePoint URL and List Name for each SharePoint action component such as &#8220;<strong>Update Item<\/strong>,&#8221; &#8220;<strong>Update Item 1<\/strong>,&#8221; and &#8220;<strong>Get Team Member Info<\/strong>&#8220;.<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39111a4 elementor-widget elementor-widget-image\" data-id=\"39111a4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/implementing-round-robin-flow-desk365-1024x484.png\" class=\"attachment-large size-large wp-image-26592\" alt=\"implementing-round-robin-flow-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/implementing-round-robin-flow-desk365-1024x484.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/implementing-round-robin-flow-desk365-300x142.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/implementing-round-robin-flow-desk365-768x363.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/implementing-round-robin-flow-desk365-1536x726.png 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/implementing-round-robin-flow-desk365.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fb1fd6 elementor-widget elementor-widget-text-editor\" data-id=\"7fb1fd6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW137527592 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><em><strong><span class=\"NormalTextRun SCXW137527592 BCX0\">Note: <\/span><\/strong><\/em><span class=\"NormalTextRun SCXW137527592 BCX0\">Please make sure the imported power automate flow is turned on<\/span><span class=\"NormalTextRun SCXW137527592 BCX0\">. To check on this navigate to My Flows \u2013 More <\/span><span class=\"NormalTextRun SCXW137527592 BCX0\">commands \u2013 <\/span><span class=\"NormalTextRun SCXW137527592 BCX0\">Turn O<\/span><span class=\"NormalTextRun SCXW137527592 BCX0\">n.<\/span><\/span><span class=\"EOP SCXW137527592 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9757aa3 elementor-widget elementor-widget-image\" data-id=\"9757aa3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/turning-on-the-flow-in-power-automate-desk365-1024x484.png\" class=\"attachment-large size-large wp-image-26583\" alt=\"\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/turning-on-the-flow-in-power-automate-desk365-1024x484.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/turning-on-the-flow-in-power-automate-desk365-300x142.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/turning-on-the-flow-in-power-automate-desk365-768x363.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/turning-on-the-flow-in-power-automate-desk365-1536x726.png 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/turning-on-the-flow-in-power-automate-desk365.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8753a3 elementor-widget elementor-widget-text-editor\" data-id=\"c8753a3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>By following these instructions, you ensure the smooth operation of Desk365&#8217;s Round-Robin flow, enhancing ticket management efficiency and agent productivity.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d8412c elementor-widget elementor-widget-image\" data-id=\"3d8412c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/round-robin-ticket-assignment-desk365-1024x484.webp\" class=\"attachment-large size-large wp-image-32923\" alt=\"round-robin-ticket-assignment-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/round-robin-ticket-assignment-desk365-1024x484.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/round-robin-ticket-assignment-desk365-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/round-robin-ticket-assignment-desk365-768x363.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/round-robin-ticket-assignment-desk365-1536x726.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/round-robin-ticket-assignment-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60a70f2 elementor-widget elementor-widget-heading\" data-id=\"60a70f2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Understanding the Round-Robin flow<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e977ab elementor-widget elementor-widget-text-editor\" data-id=\"9e977ab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"none\">The flow includes four major steps from creating a ticket to automatically assigning the tickets to the agents as described below:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span style=\"color: rgba(84, 89, 95, 0.87);\"><b>When a ticket is created:<\/b><\/span><span data-contrast=\"none\"> This trigger initiates the flow whenever a new ticket is created in Desk365. You can customize this trigger based on various parameters such as subject, status, priority, agent, and group.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"none\"><span style=\"color: rgba(84, 89, 95, 0.87);\">Get team members<\/span>:<\/span><\/b><span data-contrast=\"none\"> This step fetches the agent list from Microsoft SharePoint.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span style=\"color: rgba(84, 89, 95, 0.87);\"><b>Get counter:<\/b><\/span><span data-contrast=\"none\"> This step retrieves the counter list created in SharePoint, which assigns a numerical value to each agent. The Round-Robin method ensures that tickets are evenly distributed among agents based on these numerical values.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span style=\"color: rgba(84, 89, 95, 0.87);\"><b>Update a ticket:<\/b><\/span><span data-contrast=\"none\"> This step automatically assigns the ticket to the agents in the round-robin method.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12282e9 elementor-widget elementor-widget-text-editor\" data-id=\"12282e9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Automate ticket assignments all by yourself in <a href=\"https:\/\/www.desk365.io\/\">Desk365<\/a> using your SharePoint and Microsoft Power Automate connector. Streamline your support team\u2019s workflow and ensure efficient handling of incoming tickets. We are also working on adding Round Robin as a &#8216;single click&#8217; feature within the Desk365 Agent Portal. With this enhancement, setting your helpdesk to use Round Robin Assignments will be as simple as clicking a button. Keep an eye out for announcements regarding this exciting feature, coming soon to Desk365.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":16,"featured_media":0,"parent":18821,"menu_order":15,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-26503","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/26503","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=26503"}],"version-history":[{"count":107,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/26503\/revisions"}],"predecessor-version":[{"id":35621,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/26503\/revisions\/35621"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18821"}],"next":[{"title":"Add 'Watchers' to tickets using automation","link":"https:\/\/help.desk365.io\/en\/articles\/add-watchers-to-tickets-using-automation\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/27722"}],"prev":[{"title":"Adding 'Time Entries' to tickets using automation","link":"https:\/\/help.desk365.io\/en\/articles\/adding-time-entries-to-tickets-using-automation\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/26034"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=26503"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=26503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}