{"id":26638,"date":"2024-03-09T11:09:50","date_gmt":"2024-03-09T11:09:50","guid":{"rendered":"https:\/\/help.desk365.io\/en\/?post_type=docs&#038;p=26638"},"modified":"2026-03-17T17:24:38","modified_gmt":"2026-03-17T17:24:38","slug":"how-to-configure-notification-channels-in-desk365","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/how-to-configure-notification-channels-in-desk365\/","title":{"rendered":"How to configure notification channels in Desk365?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"26638\" class=\"elementor elementor-26638\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3d0e2a e-flex e-con-boxed e-con e-parent\" data-id=\"a3d0e2a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a64ac37 elementor-widget elementor-widget-template\" data-id=\"a64ac37\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e4733d elementor-widget elementor-widget-text-editor\" data-id=\"9e4733d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">With Desk365, managing your support tickets has become even easier. Our platform offers seamless integration with Microsoft Teams, ensuring that you stay informed about tickets regardless of the channel they originate from. Whether you&#8217;re an agent striving for productivity or an end user seeking timely assistance, Desk365 offers intuitive solutions tailored to your needs. In this guide, we&#8217;ll delve into how agents can fine-tune their individual notification preferences to streamline their workflow, and how end users can personalize their individual notification settings for smooth communication.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ead343 elementor-widget elementor-widget-heading\" data-id=\"5ead343\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Configuring notification preferences for agents<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54ae7c8 elementor-widget elementor-widget-text-editor\" data-id=\"54ae7c8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Empower your agents to work more efficiently and enhance their productivity by enabling notifications through the agent&#8217;s email or the agent&#8217;s Microsoft Teams Desk365 app. Here&#8217;s how to set up notification preferences:<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Access your agent portal.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335557856&quot;:16777215,&quot;335559685&quot;:-20,&quot;335559737&quot;:-20,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Click on your profile picture, then go to My Profile.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335557856&quot;:16777215,&quot;335559685&quot;:-20,&quot;335559737&quot;:-20,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Turn on your preferred notification method.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42e7975 elementor-widget elementor-widget-image\" data-id=\"42e7975\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"778\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/configure-notification-channels-in-desk365-1024x778.webp\" class=\"attachment-large size-large wp-image-33631\" alt=\"configure-notification-channels-in-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/configure-notification-channels-in-desk365-1024x778.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/configure-notification-channels-in-desk365-300x228.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/configure-notification-channels-in-desk365-768x584.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/configure-notification-channels-in-desk365.webp 1062w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09d0ded elementor-widget elementor-widget-text-editor\" data-id=\"09d0ded\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"text-align: var(--text-align); background-color: var(--bs-body-bg);\" data-contrast=\"none\">Agents can receive <a href=\"https:\/\/help.desk365.io\/en\/articles\/configuring-agent-notifications\/\">notifications<\/a> via email or Microsoft Teams or both. To receive Microsoft Teams notifications, agents need to install the Desk365 Agent Bot on their Microsoft Teams account.\u00a0<\/span><span style=\"text-align: var(--text-align); background-color: var(--bs-body-bg);\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">The\u00a0notification feature located below Settings \u2013 Productivity \u2013 Notifications\u00a0<\/span><span style=\"text-align: var(--text-align); background-color: var(--bs-body-bg);\">provides agents the flexibility to configure notification options based on their individual preferences. It\u00a0<\/span><span style=\"text-align: var(--text-align); background-color: var(--bs-body-bg);\" data-contrast=\"none\">helps agents\u00a0customize their notification settings,\u00a0 and stay informed about ticket updates and provide timely support to customers, thereby enhancing overall service quality. The n<\/span><span style=\"text-align: var(--text-align); background-color: var(--bs-body-bg);\">otification feature automatically sends notifications to Agents based on ticket lifecycle events.<\/span><span style=\"text-align: var(--text-align); background-color: var(--bs-body-bg);\" data-contrast=\"none\">\u00a0It&#8217;s important to note that SLA (Service Level Agreement) notifications are enabled by default, ensuring that agents are alerted to any breaches in service standards according to predefined SLAs.<\/span><span style=\"text-align: var(--text-align); background-color: var(--bs-body-bg);\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08951c5 elementor-widget elementor-widget-image\" data-id=\"08951c5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/agent-notifications-desk365-1024x485.webp\" class=\"attachment-large size-large wp-image-33835\" alt=\"agent-notifications-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/agent-notifications-desk365-1024x485.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/agent-notifications-desk365-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/agent-notifications-desk365-768x364.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/agent-notifications-desk365-1536x727.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/agent-notifications-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d30be6 elementor-widget elementor-widget-heading\" data-id=\"4d30be6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Configuring notification preferences for end users<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8bc8f1 elementor-widget elementor-widget-text-editor\" data-id=\"f8bc8f1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>End users can configure their notification preferences on their Support Portal and Microsoft Teams, by following these simple steps:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddcb4ff elementor-widget elementor-widget-heading\" data-id=\"ddcb4ff\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-small\">Via support portal:<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-719eb54 elementor-widget elementor-widget-text-editor\" data-id=\"719eb54\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">To configure notifications in the support portal and receive them via email or Microsoft Teams, follow these steps:<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Navigate to your Support Portal.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Click on your profile icon.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"auto\">Select &#8220;My Profile&#8221; from the dropdown menu.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"1\"><span data-contrast=\"auto\">Locate the Notifications settings.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"8\" data-aria-level=\"1\"><span data-contrast=\"auto\">Toggle the switches to enable notifications for Email and Microsoft Teams.<\/span>\u00a0<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd0d949 elementor-widget elementor-widget-image\" data-id=\"dd0d949\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"290\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/configuring-notification-preference-on-support-portal-desk365-1024x290.webp\" class=\"attachment-large size-large wp-image-31382\" alt=\"configuring-notification-preference-on-support-portal-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/configuring-notification-preference-on-support-portal-desk365-1024x290.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/configuring-notification-preference-on-support-portal-desk365-300x85.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/configuring-notification-preference-on-support-portal-desk365-768x217.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/configuring-notification-preference-on-support-portal-desk365.webp 1298w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-439f19d elementor-widget elementor-widget-text-editor\" data-id=\"439f19d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW229304878 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW229304878 BCX0\">With this simple configuration, <\/span><span class=\"NormalTextRun SCXW229304878 BCX0\">you&#8217;ll<\/span><span class=\"NormalTextRun SCXW229304878 BCX0\"> receive <\/span><span class=\"NormalTextRun SCXW229304878 BCX0\">timely<\/span><span class=\"NormalTextRun SCXW229304878 BCX0\"> alerts for new tickets created across all channels, ensuring prompt response and resolution.<\/span><\/span><span class=\"EOP SCXW229304878 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78553d1 elementor-widget elementor-widget-heading\" data-id=\"78553d1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Via Microsoft Teams:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d3dd3f elementor-widget elementor-widget-text-editor\" data-id=\"9d3dd3f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Desk365 offers flexibility in how you receive ticket notifications. Customize your notification preferences according to your workflow by following these simple steps:<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"9\" data-aria-level=\"1\"><span data-contrast=\"auto\">Access the Teams Support Bot.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"10\" data-aria-level=\"1\"><span data-contrast=\"auto\">Locate the Notifications option or type the command &#8220;notifications&#8221; .<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"11\" data-aria-level=\"1\"><span data-contrast=\"auto\">Choose your preferred notification delivery method:<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<br \/><\/span><span data-contrast=\"auto\">&#8211; Receive notifications directly on Microsoft Teams.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\"><br \/>&#8211; <\/span><span data-contrast=\"auto\">Opt to receive notifications via email.<\/span>\u00a0\u00a0<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f5b112 elementor-widget elementor-widget-image\" data-id=\"6f5b112\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"777\" height=\"512\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/locating-notification-option-in-teams-supportbot-desk365.webp\" class=\"attachment-large size-large wp-image-31385\" alt=\"locating-notification-option-in-teams-supportbot-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/locating-notification-option-in-teams-supportbot-desk365.webp 777w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/locating-notification-option-in-teams-supportbot-desk365-300x198.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/03\/locating-notification-option-in-teams-supportbot-desk365-768x506.webp 768w\" sizes=\"(max-width: 777px) 100vw, 777px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab1173c elementor-widget elementor-widget-image\" data-id=\"ab1173c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/elementor\/thumbs\/configuring-notifications-support-bot-r5l0drg2aoy14jp4xoyb99ycxbzpll9xyg2l47zzfk.webp\" title=\"configuring-notifications-support-bot\" alt=\"configuring-notifications-support-bot\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-852f738 elementor-widget elementor-widget-text-editor\" data-id=\"852f738\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"none\">For tickets created through the Microsoft Teams Support Bot, Contacts receive instant notifications with system-generated messages. <\/span><span data-contrast=\"none\">Desk365&#8217;s notification feature located below Settings \u2013 Productivity \u2013 Notifications provides agents the option to customize email notification templates. Certain notification options are activated by default, including when an agent replies to a ticket, a contact signs up for a Support Portal account, and a contact requests a password reset. These default settings ensure that essential notifications are received promptly by contacts.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Additionally, Desk365 offers the flexibility to configure other notification options based on agents preferences. Agents can customize which events trigger notifications to contacts according to their specific needs.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6b68db elementor-widget elementor-widget-image\" data-id=\"b6b68db\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"647\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/desk365-helpdesk-contact-notification-1024x647.webp\" class=\"attachment-large size-large wp-image-33831\" alt=\"desk365-helpdesk-contact-notification\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/desk365-helpdesk-contact-notification-1024x647.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/desk365-helpdesk-contact-notification-300x189.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/desk365-helpdesk-contact-notification-768x485.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2023\/08\/desk365-helpdesk-contact-notification.webp 1237w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b407db elementor-widget elementor-widget-text-editor\" data-id=\"7b407db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Configuring notification preferences within Desk365 is a simple yet powerful way to enhance ticket management efficiency. By ensuring timely alerts for incoming tickets, you can streamline your workflow and provide prompt support to your customers. Whether you prefer notifications via email or directly on Microsoft Teams, Desk365 offers flexibility to suit your needs. With these advanced features, <a href=\"https:\/\/www.desk365.io\/\">Desk365<\/a> empowers you to stay informed and responsive, ultimately improving customer satisfaction and service delivery. Take control of your ticket management process today with Desk365&#8217;s notification configuration options.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":16,"featured_media":0,"parent":18813,"menu_order":6,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-26638","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/26638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=26638"}],"version-history":[{"count":138,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/26638\/revisions"}],"predecessor-version":[{"id":35962,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/26638\/revisions\/35962"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18813"}],"next":[{"title":"Configuring single email notification for ticket resolution","link":"https:\/\/help.desk365.io\/en\/articles\/configuring-single-email-notification-for-ticket-resolution\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/27714"}],"prev":[{"title":"Get notified every time a ticket is created in your helpdesk","link":"https:\/\/help.desk365.io\/en\/articles\/get-notified-every-time-a-ticket-is-created-in-your-helpdesk\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/24329"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=26638"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=26638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}