{"id":27383,"date":"2024-06-22T06:43:08","date_gmt":"2024-06-22T06:43:08","guid":{"rendered":"https:\/\/help.desk365.io\/en\/?post_type=docs&#038;p=27383"},"modified":"2026-03-16T07:21:36","modified_gmt":"2026-03-16T07:21:36","slug":"share-to-feature-share-tickets-with-specific-contacts","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/share-to-feature-share-tickets-with-specific-contacts\/","title":{"rendered":"Share tickets with specific contacts using the &#8220;Share To&#8221; feature"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"27383\" class=\"elementor elementor-27383\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-900e1d4 e-flex e-con-boxed e-con e-parent\" data-id=\"900e1d4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38aeaf6 elementor-widget elementor-widget-template\" data-id=\"38aeaf6\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35523\" class=\"elementor elementor-35523\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dbc061 e-flex e-con-boxed e-con e-parent\" data-id=\"9dbc061\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e5d324 elementor-widget elementor-widget-html\" data-id=\"4e5d324\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n<span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n<span style=\"display:inline-flex; align-items:center; gap:8px;\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n<circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n<path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n<span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n<\/span>\n<span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n<span style=\"display:inline-flex; align-items:center; gap:8px;\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n<circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n<path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n<span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n<\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2683602 elementor-widget elementor-widget-video\" data-id=\"2683602\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/ui55XI0BNgU&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8abec28 elementor-widget elementor-widget-text-editor\" data-id=\"8abec28\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW217316835 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW217316835 BCX0\">In the dynamic world of customer support, effective communication and teamwork are crucial. <a href=\"https:\/\/www.desk365.io\/watcher-and-share-to-features\/\" target=\"_blank\" rel=\"noopener\">Desk365&#8217;s &#8220;Share To&#8221; feature<\/a> is designed to enhance collaboration within your team by allowing specific tickets to be shared with selected contacts. This feature enables your team to work together seamlessly on complex issues, ensuring faster resolution times and higher customer satisfaction. By incorporating the &#8220;Share To&#8221; feature into your workflow, you can improve transparency, <\/span><span class=\"NormalTextRun SCXW217316835 BCX0\">facilitate<\/span><span class=\"NormalTextRun SCXW217316835 BCX0\"> better information sharing, and <\/span><span class=\"NormalTextRun SCXW217316835 BCX0\">ultimately deliver<\/span><span class=\"NormalTextRun SCXW217316835 BCX0\"> superior service to your customers.<\/span><\/span><span class=\"EOP SCXW217316835 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d96580 elementor-widget elementor-widget-heading\" data-id=\"0d96580\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Getting started with ticket sharing <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa723b9 elementor-widget elementor-widget-text-editor\" data-id=\"aa723b9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Support tickets can be shared with contacts from Desk365&#8217;s <a href=\"https:\/\/help.desk365.io\/en\/articles\/creating-a-new-ticket-from-agent-portal\/\" target=\"_blank\" rel=\"noopener\">agent portal,<\/a> <a href=\"https:\/\/help.desk365.io\/en\/articles\/logging-into-the-support-portal\/\" target=\"_blank\" rel=\"noopener\">support portal<\/a>, and from the <a href=\"https:\/\/www.desk365.io\/support-bot\/\" target=\"_blank\" rel=\"noopener\">Microsoft Teams support bot<\/a>. Let\u2019s walk through the step-by-step process for each platform using a practical example.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Imagine a situation where a customer, submits a support ticket regarding an issue with accessing the intranet. This ticket needs to be reviewed by multiple specialists to ensure a comprehensive solution. You can use the &#8220;Share To&#8221; feature to share this ticket with relevant contacts quickly.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4da7517 elementor-widget elementor-widget-heading\" data-id=\"4da7517\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Share tickets from the agent portal <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc4a4c8 elementor-widget elementor-widget-text-editor\" data-id=\"fc4a4c8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Open the desired ticket in the agent portal<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:319,&quot;335559739&quot;:319,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Click on the &#8220;Share To&#8221; button, which will open a dialog box.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:319,&quot;335559739&quot;:319,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Use the search bar to find and select the contacts you want to share the ticket with.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5def0a2 elementor-widget elementor-widget-image\" data-id=\"5def0a2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/share-to-feature-desk365-helpdesk-1024x485.webp\" class=\"attachment-large size-large wp-image-32439\" alt=\"share-to-feature-desk365-helpdesk\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/share-to-feature-desk365-helpdesk-1024x485.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/share-to-feature-desk365-helpdesk-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/share-to-feature-desk365-helpdesk-768x364.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/share-to-feature-desk365-helpdesk-1536x727.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/share-to-feature-desk365-helpdesk.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fe5cb3 elementor-widget elementor-widget-text-editor\" data-id=\"4fe5cb3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span class=\"TextRun SCXW163113692 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW163113692 BCX0\" data-ccp-parastyle=\"heading 4\">If needed, add a new contact by clicking on the &#8220;Add Contact&#8221; option.<\/span><\/span><span class=\"EOP SCXW163113692 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:319,&quot;335559739&quot;:319,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8df6fbd elementor-widget elementor-widget-image\" data-id=\"8df6fbd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"581\" height=\"899\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/add-new-contact-to-share-ticket-desk365.webp\" class=\"attachment-large size-large wp-image-32440\" alt=\"add-new-contact-to-share-ticket-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/add-new-contact-to-share-ticket-desk365.webp 581w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/add-new-contact-to-share-ticket-desk365-194x300.webp 194w\" sizes=\"(max-width: 581px) 100vw, 581px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0790b27 elementor-widget elementor-widget-text-editor\" data-id=\"0790b27\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span class=\"TextRun SCXW59337449 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW59337449 BCX0\" data-ccp-parastyle=\"heading 4\">Once all desired contacts are selected, confirm the sharing. The ticket is now shared with the selected contacts.<\/span><\/span><span class=\"EOP SCXW59337449 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:319,&quot;335559739&quot;:319,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de5cb4f elementor-widget elementor-widget-heading\" data-id=\"de5cb4f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Share tickets from the support portal <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e23781 elementor-widget elementor-widget-heading\" data-id=\"3e23781\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">- Sharing a ticket when signed in <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-625f4b0 elementor-widget elementor-widget-text-editor\" data-id=\"625f4b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ol><li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Open the ticket in the support portal.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Use the &#8220;Share To&#8221; option to add contacts.<\/span><\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1dc6cf elementor-widget elementor-widget-image\" data-id=\"b1dc6cf\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"718\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/share-to-option-in-support-portal-1024x718.png\" class=\"attachment-large size-large wp-image-31345\" alt=\"share-to-option-in-support-portal\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/share-to-option-in-support-portal-1024x718.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/share-to-option-in-support-portal-300x210.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/share-to-option-in-support-portal-768x539.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/share-to-option-in-support-portal.png 1286w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c59d3d2 elementor-widget elementor-widget-text-editor\" data-id=\"c59d3d2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW155395596 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW155395596 BCX0\">3. Add the contacts to the list to share the ticket.<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fef2cd elementor-widget elementor-widget-image\" data-id=\"1fef2cd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"572\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/add-contacts-as-share-to-desk365-1024x572.webp\" class=\"attachment-large size-large wp-image-31346\" alt=\"add-contacts-as-share-to-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/add-contacts-as-share-to-desk365-1024x572.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/add-contacts-as-share-to-desk365-300x167.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/add-contacts-as-share-to-desk365-768x429.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/add-contacts-as-share-to-desk365-1536x857.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/add-contacts-as-share-to-desk365.webp 1625w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-037e774 elementor-widget elementor-widget-heading\" data-id=\"037e774\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">- Sharing a ticket when signed out <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-423c7b0 elementor-widget elementor-widget-text-editor\" data-id=\"423c7b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ol><li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Click on the &#8220;Create Ticket&#8221; form.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Fill in the ticket details.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Click on the &#8220;Share To&#8221; option to add contacts.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29603e7 elementor-widget elementor-widget-image\" data-id=\"29603e7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"753\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/share-ticket-from-support-portal-when-signed-out-desk365-1-1024x753.webp\" class=\"attachment-large size-large wp-image-31353\" alt=\"share-ticket-from-support-portal-when-signed-out-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/share-ticket-from-support-portal-when-signed-out-desk365-1-1024x753.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/share-ticket-from-support-portal-when-signed-out-desk365-1-300x221.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/share-ticket-from-support-portal-when-signed-out-desk365-1-768x565.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/share-ticket-from-support-portal-when-signed-out-desk365-1.webp 1237w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7e870f elementor-widget elementor-widget-text-editor\" data-id=\"f7e870f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Note:<\/strong> New contacts can be easily added from the support portal. Just enter their email address, type the contact&#8217;s full name in the dialog box, and click &#8220;Add to List.&#8221; Contacts added this way are automatically linked to the company associated with their email domain.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b0cfaf elementor-widget elementor-widget-image\" data-id=\"1b0cfaf\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"547\" height=\"881\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/create-new-contacts-from-support-portal-desk365.webp\" class=\"attachment-large size-large wp-image-31348\" alt=\"create-new-contacts-from-support-portal-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/create-new-contacts-from-support-portal-desk365.webp 547w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/create-new-contacts-from-support-portal-desk365-186x300.webp 186w\" sizes=\"(max-width: 547px) 100vw, 547px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d95e1e elementor-widget elementor-widget-heading\" data-id=\"7d95e1e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"> Sharing tickets from the support bot <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d822de elementor-widget elementor-widget-text-editor\" data-id=\"5d822de\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Fill in the support ticket form in the support bot with the issue details.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Check the &#8220;Add Share To\u201c option check box to inform contacts about the ticket&#8217;s activities.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ad053d elementor-widget elementor-widget-image\" data-id=\"0ad053d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"585\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/create-ticket-in-support-bot-desk365.webp\" class=\"attachment-large size-large wp-image-31349\" alt=\"create-ticket-in-support-bot-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/create-ticket-in-support-bot-desk365.webp 800w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/create-ticket-in-support-bot-desk365-300x219.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/create-ticket-in-support-bot-desk365-768x562.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-430c7d6 elementor-widget elementor-widget-image\" data-id=\"430c7d6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"748\" height=\"652\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/add-attachments-and-share-tickets-to-contacts-from-support-bot-desk365.png\" class=\"attachment-large size-large wp-image-27400\" alt=\"add-attachments-and-share-tickets-to-contacts-from-support-bot-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/add-attachments-and-share-tickets-to-contacts-from-support-bot-desk365.png 748w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/add-attachments-and-share-tickets-to-contacts-from-support-bot-desk365-300x261.png 300w\" sizes=\"(max-width: 748px) 100vw, 748px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2352750 elementor-widget elementor-widget-text-editor\" data-id=\"2352750\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span class=\"TextRun SCXW79565473 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW79565473 BCX0\">Confirm to share the ticket. Contacts added through the support bot can access the ticket from both the support portal and the support bot. <\/span><\/span><span class=\"EOP SCXW79565473 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d880f4 elementor-widget elementor-widget-heading\" data-id=\"8d880f4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Managing shared tickets <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6651f40 elementor-widget elementor-widget-heading\" data-id=\"6651f40\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Viewing shared tickets <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d00af9 elementor-widget elementor-widget-text-editor\" data-id=\"6d00af9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW108922887 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW108922887 BCX0\">Shared tickets can be easily viewed in the support portal by contacts by clicking on the \u201cTickets Shared <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW108922887 BCX0\">With<\/span><span class=\"NormalTextRun SCXW108922887 BCX0\"> Me\u201d option.\u00a0<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68ddad8 elementor-widget elementor-widget-image\" data-id=\"68ddad8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"697\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/viewing-shared-ticket-in-support-portal-desk365-1024x697.webp\" class=\"attachment-large size-large wp-image-31350\" alt=\"viewing-shared-ticket-in-support-portal-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/viewing-shared-ticket-in-support-portal-desk365-1024x697.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/viewing-shared-ticket-in-support-portal-desk365-300x204.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/viewing-shared-ticket-in-support-portal-desk365-768x522.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/viewing-shared-ticket-in-support-portal-desk365.webp 1332w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59e9959 elementor-widget elementor-widget-text-editor\" data-id=\"59e9959\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW170156030 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW170156030 BCX0\">Contacts can also view shared tickets in their support bot.<\/span><span class=\"NormalTextRun SCXW170156030 BCX0\"> They can interact with the ticket card they receive as a notification. However, to view the list of shared tickets, they must click on the support portal tab in the support bot.<\/span><\/span><span class=\"EOP SCXW170156030 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-502d9aa elementor-widget elementor-widget-image\" data-id=\"502d9aa\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"756\" height=\"372\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/added-contact-as-share-to-notification.webp\" class=\"attachment-large size-large wp-image-31351\" alt=\"added-contact-as-share-to-notification\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/added-contact-as-share-to-notification.webp 756w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/added-contact-as-share-to-notification-300x148.webp 300w\" sizes=\"(max-width: 756px) 100vw, 756px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4238213 elementor-widget elementor-widget-heading\" data-id=\"4238213\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Receiving notifications <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebcab21 elementor-widget elementor-widget-text-editor\" data-id=\"ebcab21\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Contacts will receive notifications via email and the support bot for various actions depending on their notification setting:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"12\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Agent replies:<\/span><\/b><span data-contrast=\"auto\"> Notifications are received whenever a support agent replies to the ticket.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46ef156 elementor-widget elementor-widget-image\" data-id=\"46ef156\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"786\" height=\"505\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/agent-replies-notification-support-bot-desk365.webp\" class=\"attachment-large size-large wp-image-31352\" alt=\"agent-replies-notification-support-bot-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/agent-replies-notification-support-bot-desk365.webp 786w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/agent-replies-notification-support-bot-desk365-300x193.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/agent-replies-notification-support-bot-desk365-768x493.webp 768w\" sizes=\"(max-width: 786px) 100vw, 786px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21146e8 elementor-widget elementor-widget-text-editor\" data-id=\"21146e8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><strong><span class=\"TextRun SCXW200259958 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW200259958 BCX0\">Public note additions:<\/span><\/span><\/strong><span class=\"TextRun SCXW200259958 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW200259958 BCX0\"> Receive notifications when a support agent adds a public note to the ticket.<\/span><\/span><span class=\"EOP SCXW200259958 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02e7300 elementor-widget elementor-widget-image\" data-id=\"02e7300\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"342\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/public-note-notification-desk365.webp\" class=\"attachment-large size-large wp-image-31354\" alt=\"\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/public-note-notification-desk365.webp 787w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/public-note-notification-desk365-300x130.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/public-note-notification-desk365-768x334.webp 768w\" sizes=\"(max-width: 787px) 100vw, 787px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7ed596 elementor-widget elementor-widget-image\" data-id=\"e7ed596\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"711\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/add-public-note-email-notification-1024x711.png\" class=\"attachment-large size-large wp-image-31360\" alt=\"add-public-note-email-notification\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/add-public-note-email-notification-1024x711.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/add-public-note-email-notification-300x208.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/add-public-note-email-notification-768x533.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/add-public-note-email-notification.png 1132w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a23e0cd elementor-widget elementor-widget-text-editor\" data-id=\"a23e0cd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><strong><span class=\"TextRun SCXW52343478 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW52343478 BCX0\">Ticket mergers:<\/span><\/span><\/strong><span class=\"TextRun SCXW52343478 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW52343478 BCX0\"> Notifications are sent when tickets are merged, including the addition of contacts to the &#8220;Share To&#8221; list.<\/span><\/span><span class=\"EOP SCXW52343478 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-480961b elementor-widget elementor-widget-image\" data-id=\"480961b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"782\" height=\"497\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/ticket-closed-and-merged-notification-desk365.webp\" class=\"attachment-large size-large wp-image-31355\" alt=\"ticket-closed-and-merged-notification-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/ticket-closed-and-merged-notification-desk365.webp 782w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/ticket-closed-and-merged-notification-desk365-300x191.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/ticket-closed-and-merged-notification-desk365-768x488.webp 768w\" sizes=\"(max-width: 782px) 100vw, 782px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-978a995 elementor-widget elementor-widget-text-editor\" data-id=\"978a995\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><strong><span class=\"TextRun SCXW189581853 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW189581853 BCX0\">Ticket closure or resolution:<\/span><\/span><\/strong><span class=\"TextRun SCXW189581853 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW189581853 BCX0\"> Contacts receive notifications when the ticket is closed or resolved. However, only the contact who created the ticket can close it.<\/span><\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d79136 elementor-widget elementor-widget-image\" data-id=\"0d79136\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"786\" height=\"402\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/ticket-closed-resolved-notification-desk365.webp\" class=\"attachment-large size-large wp-image-31356\" alt=\"ticket-closed-resolved-notification-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/ticket-closed-resolved-notification-desk365.webp 786w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/ticket-closed-resolved-notification-desk365-300x153.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/ticket-closed-resolved-notification-desk365-768x393.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/ticket-closed-resolved-notification-desk365-780x400.webp 780w\" sizes=\"(max-width: 786px) 100vw, 786px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-638a099 elementor-widget elementor-widget-text-editor\" data-id=\"638a099\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"9\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Removing shared access:<\/span><\/b><span data-contrast=\"auto\"> Contacts receive notifications when they are removed from the &#8220;Share To&#8221; list.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d466ec elementor-widget elementor-widget-image\" data-id=\"4d466ec\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"772\" height=\"383\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/share-to-notification-removed-from-share-to-list-desk365.webp\" class=\"attachment-large size-large wp-image-31357\" alt=\"share-to-notification-removed-from-share-to-list-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/share-to-notification-removed-from-share-to-list-desk365.webp 772w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/share-to-notification-removed-from-share-to-list-desk365-300x149.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/share-to-notification-removed-from-share-to-list-desk365-768x381.webp 768w\" sizes=\"(max-width: 772px) 100vw, 772px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46617c8 elementor-widget elementor-widget-text-editor\" data-id=\"46617c8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"10\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Spam and restricted notifications:<\/span><\/b><span data-contrast=\"auto\"> Contacts added to the spam list or restricted notifications section will not receive any notifications. Contact your administrator to remove any email from the spam list.<\/span>\u00a0<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fa9541 elementor-widget elementor-widget-heading\" data-id=\"9fa9541\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Customizing Share To notifications <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e146bf4 elementor-widget elementor-widget-text-editor\" data-id=\"e146bf4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW20069380 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW20069380 BCX0\">You have the option to<\/span><\/span><span class=\"TextRun SCXW20069380 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"> <span class=\"NormalTextRun SCXW20069380 BCX0\">customize the email templates<\/span> <\/span><span class=\"TextRun SCXW20069380 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW20069380 BCX0\">for each &#8220;Share To&#8221; notification to better suit your communication style or business requirements. <\/span><span class=\"NormalTextRun SCXW20069380 BCX0\">This enables you to personalize the notifications that are sent when a ticket is shared with external contacts.<\/span><\/span><span class=\"EOP SCXW20069380 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-017c0e6 elementor-widget elementor-widget-image\" data-id=\"017c0e6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/configuring-share-to-notifications-desk365-helpdesk-1024x485.webp\" class=\"attachment-large size-large wp-image-32441\" alt=\"\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/configuring-share-to-notifications-desk365-helpdesk-1024x485.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/configuring-share-to-notifications-desk365-helpdesk-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/configuring-share-to-notifications-desk365-helpdesk-768x364.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/configuring-share-to-notifications-desk365-helpdesk-1536x727.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/configuring-share-to-notifications-desk365-helpdesk.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-783d4f1 elementor-widget elementor-widget-text-editor\" data-id=\"783d4f1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">The key events for which notifications are sent when a ticket is shared using the &#8216;Share To&#8217; feature include:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><ul><li><b><span data-contrast=\"auto\">Share To &#8211; Added to ticket<\/span><\/b><span data-contrast=\"auto\">: Sent when a contact is added to the ticket\u2019s &#8220;Share To&#8221; list.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Share To &#8211; Removed from ticket<\/span><\/b><span data-contrast=\"auto\">: Sent when a contact is removed from the &#8220;Share To&#8221; list.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Share To &#8211; Agent replies to ticket<\/span><\/b><span data-contrast=\"auto\">: Sent when a support agent replies to the ticket.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Share To &#8211; Contact Replied<\/span><\/b><span data-contrast=\"auto\">: Sent when a contact replies to the ticket.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Share To &#8211; Agent adds public note<\/span><\/b><span data-contrast=\"auto\">: Sent when a public note is added by the support agent.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Share To &#8211; Ticket Resolved<\/span><\/b><span data-contrast=\"auto\">: Sent when the ticket is resolved.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Share To &#8211; Ticket Closed<\/span><\/b><span data-contrast=\"auto\">: Sent when the ticket is closed.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Share To &#8211; Ticket Merged<\/span><\/b><span data-contrast=\"auto\">: Sent when tickets are merged, including when contacts are added to the &#8220;Share To&#8221; list.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">Customizing these templates allows you to ensure the information provided aligns with your internal communication or brand voice.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span class=\"NormalTextRun SCXW26820972 BCX0\">When customizing your notification email templates, you can also use the <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW26820972 BCX0\"><a href=\"https:\/\/help.desk365.io\/en\/articles\/understanding-placeholders-in-desk365\/\" target=\"_blank\" rel=\"noopener\">placeholder <\/a>{<\/span><span class=\"NormalTextRun SCXW26820972 BCX0\">{<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW26820972 BCX0\">ticket.shareToList<\/span><span class=\"NormalTextRun SCXW26820972 BCX0\">}} to dynamically display the list of all contacts the ticket has been shared with. This is especially helpful in providing full visibility to all recipients of the notification.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-966912e elementor-widget elementor-widget-image\" data-id=\"966912e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"481\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/adding-share-to-list-placeholder-in-notifications-desk365-helpdesk-1024x481.webp\" class=\"attachment-large size-large wp-image-33155\" alt=\"adding-share-to-list-placeholder-in-notifications-desk365-helpdesk\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/adding-share-to-list-placeholder-in-notifications-desk365-helpdesk-1024x481.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/adding-share-to-list-placeholder-in-notifications-desk365-helpdesk-300x141.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/adding-share-to-list-placeholder-in-notifications-desk365-helpdesk-768x361.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/adding-share-to-list-placeholder-in-notifications-desk365-helpdesk-1536x722.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/adding-share-to-list-placeholder-in-notifications-desk365-helpdesk.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3d8930 elementor-widget elementor-widget-text-editor\" data-id=\"b3d8930\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW241287885 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW241287885 BCX0\">This placeholder helps keep all relevant stakeholders informed and ensures clarity in communication about who else is involved in resolving the ticket.<\/span><\/span><span class=\"EOP SCXW241287885 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:225}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">To learn more about customizing your email templates for Share To notifications, check out the detailed article about <\/span><a href=\"https:\/\/help.desk365.io\/en\/articles\/configuring-contact-notifications\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">configuring contact notifications.<\/span><\/a><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a7b225 elementor-widget elementor-widget-text-editor\" data-id=\"7a7b225\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW224065177 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW224065177 BCX0\"><em><strong>Note<\/strong><\/em>:<\/span><\/span><span class=\"TextRun SCXW224065177 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW224065177 BCX0\"> All activities related to the &#8220;Share To&#8221; feature can be viewed by the agent in the agent portal under the Ticket Activities section.<\/span><\/span><span class=\"EOP SCXW224065177 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9106279 elementor-widget elementor-widget-image\" data-id=\"9106279\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"482\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/shared-to-activities-overview-in-agent-portal-desk365-1024x482.webp\" class=\"attachment-large size-large wp-image-32444\" alt=\"shared-to-activities-overview-in-agent-portal-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/shared-to-activities-overview-in-agent-portal-desk365-1024x482.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/shared-to-activities-overview-in-agent-portal-desk365-300x141.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/shared-to-activities-overview-in-agent-portal-desk365-768x362.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/shared-to-activities-overview-in-agent-portal-desk365-1536x723.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/shared-to-activities-overview-in-agent-portal-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-642c7ed elementor-widget elementor-widget-heading\" data-id=\"642c7ed\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Advanced sharing options <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a9d795 elementor-widget elementor-widget-heading\" data-id=\"2a9d795\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Adding CC recipients <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-083c5f8 elementor-widget elementor-widget-text-editor\" data-id=\"083c5f8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW253643173 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW253643173 BCX0\">In addition to sharing tickets directly, you can CC other team members to keep multiple stakeholders informed about the ticket\u2019s progress. Simply enter the email addresses of the recipients in the ticket details.<\/span><\/span><span class=\"EOP SCXW253643173 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d51bcc elementor-widget elementor-widget-image\" data-id=\"6d51bcc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/adding-cc-recipients-to-a-support-ticket-desk365-1024x484.webp\" class=\"attachment-large size-large wp-image-32445\" alt=\"adding-cc-recipients-to-a-support-ticket-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/adding-cc-recipients-to-a-support-ticket-desk365-1024x484.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/adding-cc-recipients-to-a-support-ticket-desk365-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/adding-cc-recipients-to-a-support-ticket-desk365-768x363.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/adding-cc-recipients-to-a-support-ticket-desk365-1536x726.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/adding-cc-recipients-to-a-support-ticket-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4f7ddc elementor-widget elementor-widget-heading\" data-id=\"f4f7ddc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Difference between CC and \"Share To\"<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b31484 elementor-widget elementor-widget-text-editor\" data-id=\"1b31484\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>While both CC and &#8220;Share To&#8221; options allow you to involve additional contacts in a ticket, they serve different purposes and have distinct functionalities:<\/p><ul><li><p><strong>CC:<\/strong> Adding a CC is mainly useful for email communication. When you CC someone on a ticket, they receive email notifications about updates and responses. However, they do not have direct access to view the ticket in their support portal. This means they can stay informed via email but cannot interact with or track the ticket within the Desk365 system.<\/p><\/li><li><p><strong>&#8220;Share To&#8221;:<\/strong> Adding someone to the &#8220;Share To&#8221; list provides them with full access to the ticket in their support portal. This option allows them to view all ticket details, add notes, and participate in resolving the issue directly within the Desk365 platform. It&#8217;s ideal for team members who need to be actively involved in the ticket&#8217;s progress and resolution<\/p><\/li><\/ul><p>By understanding these differences, you can choose the appropriate method to ensure that the right people are informed and have the necessary access to collaborate effectively on support tickets.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-574d355 elementor-widget elementor-widget-heading\" data-id=\"574d355\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Removing shared access <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4177222 elementor-widget elementor-widget-heading\" data-id=\"4177222\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">- Agent portal <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc027b6 elementor-widget elementor-widget-text-editor\" data-id=\"bc027b6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Open the shared ticket in the agent portal.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Go to the ticket details.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Click the &#8220;Share To&#8221; option and click &#8220;Remove&#8221; next to the contact to revoke their access.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fa173a elementor-widget elementor-widget-image\" data-id=\"5fa173a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"483\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/removing-share-to-access-1024x483.webp\" class=\"attachment-large size-large wp-image-32446\" alt=\"removing-share-to-access\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/removing-share-to-access-1024x483.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/removing-share-to-access-300x141.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/removing-share-to-access-768x362.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/removing-share-to-access-1536x724.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/removing-share-to-access.webp 1919w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cc2985 elementor-widget elementor-widget-heading\" data-id=\"2cc2985\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">- Support portal <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb14f52 elementor-widget elementor-widget-text-editor\" data-id=\"bb14f52\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Open the shared ticket.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Click on the &#8220;Share To&#8221; button.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">In the dialog box, select the &#8220;Remove&#8221; option next to the contact you wish to revoke access from.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-933b8f8 elementor-widget elementor-widget-image\" data-id=\"933b8f8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"570\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/removing-share-to-access-from-support-portal-desk365-1024x570.webp\" class=\"attachment-large size-large wp-image-31358\" alt=\"removing-share-to-access-from-support-portal-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/removing-share-to-access-from-support-portal-desk365-1024x570.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/removing-share-to-access-from-support-portal-desk365-300x167.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/removing-share-to-access-from-support-portal-desk365-768x427.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/removing-share-to-access-from-support-portal-desk365-1536x854.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/removing-share-to-access-from-support-portal-desk365.webp 1618w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0892779 elementor-widget elementor-widget-heading\" data-id=\"0892779\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">- Support bot <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e4df72 elementor-widget elementor-widget-text-editor\" data-id=\"5e4df72\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW56366105 BCX0\" data-ccp-parastyle=\"heading 3\">Tickets shared from the support bot cannot have their access removed from the support bot itself. Access can be removed from the agent portal<\/span><span class=\"NormalTextRun SCXW56366105 BCX0\" data-ccp-parastyle=\"heading 3\"> or the support portal.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe2c0db elementor-widget elementor-widget-heading\" data-id=\"fe2c0db\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Uniform and updated \"Share To\" list across platforms <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d357a1 elementor-widget elementor-widget-text-editor\" data-id=\"9d357a1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW176656658 BCX0\">A ticket with the &#8220;Share To&#8221; feature will <\/span><span class=\"NormalTextRun SCXW176656658 BCX0\">maintain<\/span><span class=\"NormalTextRun SCXW176656658 BCX0\"> a uniform and updated list of shared contacts across all platforms, including the support portal and agent portal. This means that any changes to the shared contacts will be reflected consistently in all places where the ticket is accessed. Additionally, the &#8220;Share To&#8221; feature allows a maximum of 20 contacts to be added to a single ticket (this limit does not apply to merged tickets).<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00fc898 elementor-widget elementor-widget-text-editor\" data-id=\"00fc898\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW183144619 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW183144619 BCX0\">The &#8220;Share To&#8221; feature by <a href=\"https:\/\/www.desk365.io\/\" target=\"_blank\" rel=\"noopener\">Desk365<\/a> is a powerful tool for enhancing teamwork and efficiency in customer support. By enabling easy sharing and collaboration on tickets, your team can resolve issues faster and provide better service. With the ability to share tickets, Desk365 ensures that your contacts and team <\/span><span class=\"NormalTextRun SCXW183144619 BCX0\">remains<\/span><span class=\"NormalTextRun SCXW183144619 BCX0\"> informed and connected, leading to higher customer <\/span><span class=\"NormalTextRun SCXW183144619 BCX0\">satisfaction<\/span><span class=\"NormalTextRun SCXW183144619 BCX0\"> and streamlined support operations.<\/span><\/span><span class=\"EOP SCXW183144619 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6be0cec elementor-widget elementor-widget-heading\" data-id=\"6be0cec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Related articles<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9131f77 elementor-widget elementor-widget-text-editor\" data-id=\"9131f77\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/help.desk365.io\/en\/articles\/using-the-share-to-feature-in-automation\/\">Using the &#8216;Share To&#8217; Feature in Automation<\/a><\/li><li><a href=\"https:\/\/help.desk365.io\/en\/articles\/share-organization-wide-tickets-with-a-specific-contact\/\" target=\"_blank\" rel=\"noopener\">How to Share Organization-Wide Tickets with a Specific Contact<\/a><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":16,"featured_media":0,"parent":17824,"menu_order":6,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-27383","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/27383","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=27383"}],"version-history":[{"count":118,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/27383\/revisions"}],"predecessor-version":[{"id":35666,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/27383\/revisions\/35666"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/17824"}],"next":[{"title":"Company and department managers","link":"https:\/\/help.desk365.io\/en\/articles\/company-and-department-managers\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/34321"}],"prev":[{"title":"Import contacts and companies to Desk365","link":"https:\/\/help.desk365.io\/en\/articles\/import-contacts\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/21105"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=27383"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=27383"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}