{"id":27722,"date":"2024-08-03T06:14:08","date_gmt":"2024-08-03T06:14:08","guid":{"rendered":"https:\/\/help.desk365.io\/en\/?post_type=docs&#038;p=27722"},"modified":"2026-03-17T20:56:28","modified_gmt":"2026-03-17T20:56:28","slug":"add-watchers-to-tickets-using-automation","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/add-watchers-to-tickets-using-automation\/","title":{"rendered":"Add &#8216;Watchers&#8217; to tickets using automation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"27722\" class=\"elementor elementor-27722\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9cbb4da e-flex e-con-boxed e-con e-parent\" data-id=\"9cbb4da\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-556cee7 elementor-widget elementor-widget-template\" data-id=\"556cee7\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35523\" class=\"elementor elementor-35523\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dbc061 e-flex e-con-boxed e-con e-parent\" data-id=\"9dbc061\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e5d324 elementor-widget elementor-widget-html\" data-id=\"4e5d324\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n<span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n<span style=\"display:inline-flex; align-items:center; gap:8px;\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n<circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n<path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n<span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n<\/span>\n<span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n<span style=\"display:inline-flex; align-items:center; gap:8px;\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n<circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n<path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n<span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n<\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f11775 elementor-widget elementor-widget-text-editor\" data-id=\"0f11775\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW215261097 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW215261097 BCX0\">Desk365 not only simplifies your ticketing process but also enhances efficiency through powerful automation capabilities. One such automation feature is the ability to automatically add <a href=\"https:\/\/help.desk365.io\/en\/articles\/understanding-the-watcher-feature-in-desk365\/\">Watchers<\/a> to tickets during creation, updates, and time-based triggers. This ensures that relevant parties are promptly notified of ticket activities, fostering transparency and collaboration. In this guide, <\/span><span class=\"NormalTextRun SCXW215261097 BCX0\">we\u2019ll<\/span><span class=\"NormalTextRun SCXW215261097 BCX0\"> explore how to <\/span><span class=\"NormalTextRun SCXW215261097 BCX0\">leverage<\/span><span class=\"NormalTextRun SCXW215261097 BCX0\"> automation for adding Watchers, helping you streamline your workflow and improve team communication.<\/span><\/span><span class=\"EOP SCXW215261097 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90fcc7e elementor-widget elementor-widget-heading\" data-id=\"90fcc7e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Steps to add watchers to tickets using automation during ticket creation <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15cf78b elementor-widget elementor-widget-text-editor\" data-id=\"15cf78b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">You can configure automations to add Watchers automatically when a new ticket is created. This is particularly useful for ensuring that key stakeholders are immediately informed about new tickets that require their attention.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Let\u2019s say you want to trigger the automation when a new ticket is created, and the subject includes the word &#8220;Payment&#8221;. You want the automation rule to automatically add Devin and Alcy as Watchers. Here is how to configure:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Navigate to the Agent Portal and select \u201cAutomation\u201d below Settings &gt; Productivity.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Click on the \u201cCreate New Rule\u201d button below Ticket Creation.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Define the conditions.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">In the actions section, select \u201cAdd Watcher\u201d.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Enter the names of the agents to be added as Watchers.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Click \u201cSave\u201d to activate the automation.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-876ac99 elementor-widget elementor-widget-image\" data-id=\"876ac99\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"699\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/adding-watchers-using-automation-when-ticket-is-created-desk365-1024x699.webp\" class=\"attachment-large size-large wp-image-33443\" alt=\"adding-watchers-using-automation-when-ticket-is-created-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/adding-watchers-using-automation-when-ticket-is-created-desk365-1024x699.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/adding-watchers-using-automation-when-ticket-is-created-desk365-300x205.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/adding-watchers-using-automation-when-ticket-is-created-desk365-768x524.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/adding-watchers-using-automation-when-ticket-is-created-desk365.webp 1241w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-104d1ac elementor-widget elementor-widget-text-editor\" data-id=\"104d1ac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span data-contrast=\"auto\">These agents \/ stakeholders will be notified via Email and Microsoft Teams about the new ticket, ensuring they are informed.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">By following these steps, any new ticket created in Desk365 will automatically have the specified agents added as Watchers, ensuring they receive notifications and stay informed from the moment the ticket is logged in.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63f6669 elementor-widget elementor-widget-heading\" data-id=\"63f6669\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Automating watcher addition during ticket updates <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2be02ac elementor-widget elementor-widget-text-editor\" data-id=\"2be02ac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Desk365 allows you to automate the addition of Watchers when a ticket is updated. This is essential for tickets that undergo significant changes or require input from multiple agents over their lifecycle.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Let\u2019s say, you want to trigger a watcher addition automation when the tickets include the word &#8220;Feature Request\u201d in the subject line and when the status of the ticket is updated from \u201cOpen\u201d to any status. Here is how the automation rule can be configured:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e80be9 elementor-widget elementor-widget-image\" data-id=\"9e80be9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"600\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/adding-watchers-using-automation-when-ticket-is-updated-desk365-1024x600.webp\" class=\"attachment-large size-large wp-image-33444\" alt=\"adding-watchers-using-automation-when-ticket-is-updated-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/adding-watchers-using-automation-when-ticket-is-updated-desk365-1024x600.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/adding-watchers-using-automation-when-ticket-is-updated-desk365-300x176.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/adding-watchers-using-automation-when-ticket-is-updated-desk365-768x450.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/adding-watchers-using-automation-when-ticket-is-updated-desk365.webp 1412w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4d4c36 elementor-widget elementor-widget-heading\" data-id=\"b4d4c36\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Automating watcher addition with time-based triggers <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e44c675 elementor-widget elementor-widget-text-editor\" data-id=\"e44c675\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">In addition to ticket creation and updates, Desk365 offers the capability to add Watchers based on time-based triggers. This is particularly useful for tickets that require periodic reviews or have specific deadlines.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Let&#8217;s say a ticket has been raised regarding unexpected server downtime affecting multiple users. For every ticket raised that includes the word &#8220;Server&#8221; in the subject, and if the hours since open is &#8220;24&#8221; you want the rule to add Devin and Alcy as Watchers, ensuring that these agents receive regular updates and are aware of any ongoing developments. Here is to configure it.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa8c739 elementor-widget elementor-widget-image\" data-id=\"fa8c739\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"741\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/adding-watchers-using-automation-time-based-triggers-desk365-1024x741.webp\" class=\"attachment-large size-large wp-image-33445\" alt=\"adding-watchers-using-automation-time-based-triggers-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/adding-watchers-using-automation-time-based-triggers-desk365-1024x741.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/adding-watchers-using-automation-time-based-triggers-desk365-300x217.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/adding-watchers-using-automation-time-based-triggers-desk365-768x555.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/adding-watchers-using-automation-time-based-triggers-desk365.webp 1160w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98bd651 elementor-widget elementor-widget-text-editor\" data-id=\"98bd651\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><em><b>Note:<\/b> <\/em><span data-contrast=\"auto\">The automation rule will apply to tickets created before the rule was configured if the conditions are met, allowing &#8216;Watchers&#8217; to be added retroactively. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">If a ticket is marked as spam after the automation rule is set up, it cannot not be shared.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae6158e elementor-widget elementor-widget-heading\" data-id=\"ae6158e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Understanding watcher limits in Desk365 <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8227b36 elementor-widget elementor-widget-text-editor\" data-id=\"8227b36\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW32585659 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW32585659 BCX0\">You can add up to 10 agents\/stakeholders as Watchers to a single ticket. If you had manually added 2 agents as Watchers to a ticket, when you set up an automation rule you can add only up to 8 agents. If an automation rule tries to add more than 10 Watchers, the system will trigger a &#8220;limit exceeded&#8221; notification. This alert will appear in the ticket activities section, <\/span><span class=\"NormalTextRun SCXW32585659 BCX0\">indicating<\/span><span class=\"NormalTextRun SCXW32585659 BCX0\"> that the action <\/span><span class=\"NormalTextRun SCXW32585659 BCX0\">cannot<\/span><span class=\"NormalTextRun SCXW32585659 BCX0\"> be completed due to exceeding the allowed number of Watchers.<\/span><\/span><span class=\"EOP SCXW32585659 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bce6b4b elementor-widget elementor-widget-image\" data-id=\"bce6b4b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"133\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/watcher-limit-exceed-notification-desk365-1024x133.png\" class=\"attachment-large size-large wp-image-27741\" alt=\"watcher-limit-exceed-notification-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/watcher-limit-exceed-notification-desk365-1024x133.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/watcher-limit-exceed-notification-desk365-300x39.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/watcher-limit-exceed-notification-desk365-768x100.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/watcher-limit-exceed-notification-desk365.png 1098w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90c40f6 elementor-widget elementor-widget-text-editor\" data-id=\"90c40f6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW99182540 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW99182540 BCX0\">Ensure that your automation rules are configured to respect the 10-Watcher limit<\/span><span class=\"NormalTextRun SCXW99182540 BCX0\">.\u00a0 <\/span><span class=\"NormalTextRun SCXW99182540 BCX0\">Regularly <\/span><span class=\"NormalTextRun SCXW99182540 BCX0\">monitor<\/span><span class=\"NormalTextRun SCXW99182540 BCX0\"> the ticket activities section for any alerts related to Watchers, especially when using automation rules.<\/span><\/span><span class=\"EOP SCXW99182540 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dc5f60 elementor-widget elementor-widget-image\" data-id=\"5dc5f60\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"685\" height=\"396\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/monitor-automation-rules-application-in-ticket-activities.webp\" class=\"attachment-large size-large wp-image-33446\" alt=\"monitor-automation-rules-application-in-ticket-activities\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/monitor-automation-rules-application-in-ticket-activities.webp 685w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/monitor-automation-rules-application-in-ticket-activities-300x173.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/monitor-automation-rules-application-in-ticket-activities-380x220.webp 380w\" sizes=\"(max-width: 685px) 100vw, 685px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-067ed43 elementor-widget elementor-widget-text-editor\" data-id=\"067ed43\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW231163842 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW231163842 BCX0\">By implementing these automation strategies for adding Watchers in <a href=\"https:\/\/www.desk365.io\/\">Desk365<\/a>, you can enhance your team\u2019s efficiency, improve communication, and ensure that all relevant agents stay informed and engaged throughout the ticket lifecycle.<\/span><\/span><span class=\"EOP SCXW231163842 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":16,"featured_media":0,"parent":18821,"menu_order":17,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-27722","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/27722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=27722"}],"version-history":[{"count":30,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/27722\/revisions"}],"predecessor-version":[{"id":36113,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/27722\/revisions\/36113"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18821"}],"next":[{"title":"Using the 'Share To' feature in automation","link":"https:\/\/help.desk365.io\/en\/articles\/using-the-share-to-feature-in-automation\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/27731"}],"prev":[{"title":"Automating ticket assignment using Round-Robin","link":"https:\/\/help.desk365.io\/en\/articles\/automating-ticket-assignment-using-round-robin\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/26503"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=27722"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=27722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}