{"id":27965,"date":"2024-08-10T12:20:23","date_gmt":"2024-08-10T12:20:23","guid":{"rendered":"https:\/\/help.desk365.io\/en\/?post_type=docs&#038;p=27965"},"modified":"2026-03-16T11:07:01","modified_gmt":"2026-03-16T11:07:01","slug":"setting-up-custom-domain-for-support-portal","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/setting-up-custom-domain-for-support-portal\/","title":{"rendered":"Setting up a custom domain for your Desk365 support portal"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"27965\" class=\"elementor elementor-27965\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d25e78f e-flex e-con-boxed e-con e-parent\" data-id=\"d25e78f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea6d79d elementor-widget elementor-widget-template\" data-id=\"ea6d79d\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e97c9b elementor-widget elementor-widget-text-editor\" data-id=\"2e97c9b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW80113856 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW80113856 BCX0\">By default, your Desk365 support portal URL will look something like this:<\/span><\/span><\/p><p><span class=\"EOP SCXW80113856 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">&#8220;<strong>https:\/\/arsenalit.desk365.io\/support<\/strong>&#8220;<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64ae7c8 elementor-widget elementor-widget-text-editor\" data-id=\"64ae7c8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW123557257 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW123557257 BCX0\">While this URL works well, <\/span><span class=\"NormalTextRun SCXW123557257 BCX0\">you can<\/span><span class=\"NormalTextRun SCXW123557257 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW123557257 BCX0\">change it <\/span><span class=\"NormalTextRun SCXW123557257 BCX0\">and h<span class=\"TextRun SCXW242219585 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW242219585 BCX0\">ave a custom domain URL to offer a more professional appearance that aligns better with your brand that looks<\/span><\/span>\u00a0something like the below:<\/span><\/span><\/p><p><span class=\"TextRun SCXW123557257 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW123557257 BCX0\"> &#8220;<strong>https:\/\/support.arsenalit.com\/support<\/strong>&#8220;<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e99a11f elementor-widget elementor-widget-text-editor\" data-id=\"e99a11f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>This guide will walk you through the steps to set up a custom domain for your support portal.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-829533e elementor-widget elementor-widget-heading\" data-id=\"829533e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Step-by-step guide to setting up a custom domain <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddcc7fc elementor-widget elementor-widget-text-editor\" data-id=\"ddcc7fc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">To begin, log in to your Desk365 agent portal. Navigate to Settings &gt; Channels &gt; Support Portal<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Click on &#8220;Use Custom Domain&#8221;. This option will allow you to enter the custom domain that you want to use for your support portal<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8733d59 elementor-widget elementor-widget-image\" data-id=\"8733d59\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"483\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/setting-up-custom-domain-helpdesk-ticketing-system-1024x483.webp\" class=\"attachment-large size-large wp-image-32459\" alt=\"setting-up-custom-domain-helpdesk-ticketing-system\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/setting-up-custom-domain-helpdesk-ticketing-system-1024x483.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/setting-up-custom-domain-helpdesk-ticketing-system-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/setting-up-custom-domain-helpdesk-ticketing-system-768x362.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/setting-up-custom-domain-helpdesk-ticketing-system-1536x725.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/setting-up-custom-domain-helpdesk-ticketing-system.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8290649 elementor-widget elementor-widget-text-editor\" data-id=\"8290649\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span class=\"TextRun SCXW28795693 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW28795693 BCX0\">In the provided field, type in your desired custom domain. This is the URL that your customers will use to access your support portal<\/span><span class=\"NormalTextRun SCXW28795693 BCX0\"> and click Next.<\/span><\/span><span class=\"EOP SCXW28795693 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c23660e elementor-widget elementor-widget-image\" data-id=\"c23660e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"807\" height=\"639\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/entering-the-url-for-custom-domain-desk365-1.png\" class=\"attachment-large size-large wp-image-28084\" alt=\"entering-the-url-for-custom-domain-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/entering-the-url-for-custom-domain-desk365-1.png 807w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/entering-the-url-for-custom-domain-desk365-1-300x238.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/entering-the-url-for-custom-domain-desk365-1-768x608.png 768w\" sizes=\"(max-width: 807px) 100vw, 807px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b9e8d0 elementor-widget elementor-widget-text-editor\" data-id=\"3b9e8d0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span class=\"NormalTextRun SCXW137522180 BCX0\">You will now find the CNAME record to add in your DNS <\/span><span class=\"NormalTextRun SCXW137522180 BCX0\">settings<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8f3966 elementor-widget elementor-widget-image\" data-id=\"b8f3966\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"805\" height=\"632\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/generating-cname-records-desk365-1.png\" class=\"attachment-large size-large wp-image-28086\" alt=\"generating-cname-records-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/generating-cname-records-desk365-1.png 805w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/generating-cname-records-desk365-1-300x236.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/generating-cname-records-desk365-1-768x603.png 768w\" sizes=\"(max-width: 805px) 100vw, 805px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39d0dc0 elementor-widget elementor-widget-heading\" data-id=\"39d0dc0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Configure your DNS settings <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdd8973 elementor-widget elementor-widget-text-editor\" data-id=\"fdd8973\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Log in to the account where your domain is registered.\u00a0<\/li><li>Navigate to the DNS setup section where you can view and manage your DNS records.\u00a0<\/li><li>Add the CNAME record to your DNS setting by copying and entering the Name and the CNAME value from the Desk365 agent portal.<\/li><li>Head back to the Desk365 agent portal and click verify.\u00a0<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14388fd elementor-widget elementor-widget-heading\" data-id=\"14388fd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Wait for DNS propagation<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f98ebd1 elementor-widget elementor-widget-text-editor\" data-id=\"f98ebd1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW81937445 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW81937445 BCX0\">DNS changes can take some time to propagate<\/span><span class=\"NormalTextRun SCXW81937445 BCX0\">.<\/span><span class=\"NormalTextRun SCXW81937445 BCX0\"> The time it takes for the DNS settings to update varies depending on your hosting provider. This can range from a few minutes to up to <\/span><span class=\"NormalTextRun SCXW81937445 BCX0\">48 hours (about 2 days)<\/span><span class=\"NormalTextRun SCXW81937445 BCX0\">.<\/span><\/span><span class=\"EOP SCXW81937445 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cf0ea0 elementor-widget elementor-widget-heading\" data-id=\"6cf0ea0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Verify and Troubleshoot <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15537e2 elementor-widget elementor-widget-text-editor\" data-id=\"15537e2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Once verified, your custom domain will be ready to use. Your customers can now access your Desk365 support portal through your custom domain.<\/p><p><strong><em>Note<\/em><\/strong>: It may take a few minutes to issue the SSL Certificate. You should be able to access your new custom domain URL shortly after that.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f0661d elementor-widget elementor-widget-image\" data-id=\"8f0661d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"807\" height=\"632\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/custom-domain-ready-for-use-desk365.png\" class=\"attachment-large size-large wp-image-28088\" alt=\"custom-domain-ready-for-use-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/custom-domain-ready-for-use-desk365.png 807w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/custom-domain-ready-for-use-desk365-300x235.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/custom-domain-ready-for-use-desk365-768x601.png 768w\" sizes=\"(max-width: 807px) 100vw, 807px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7da7500 elementor-widget elementor-widget-text-editor\" data-id=\"7da7500\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If the setup is unsuccessful, double-check to make sure the CNAME record is correct. If you have already added the record correctly make sure the changes have propagated through the DNS servers and then click on the Verify button in the Desk365 portal.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98ea229 elementor-widget elementor-widget-image\" data-id=\"98ea229\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"804\" height=\"634\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/error-message-cname-not-verified-desk365-1.png\" class=\"attachment-large size-large wp-image-28091\" alt=\"error-message-cname-not-verified-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/error-message-cname-not-verified-desk365-1.png 804w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/error-message-cname-not-verified-desk365-1-300x237.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/error-message-cname-not-verified-desk365-1-768x606.png 768w\" sizes=\"(max-width: 804px) 100vw, 804px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8bfb51 elementor-widget elementor-widget-text-editor\" data-id=\"a8bfb51\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You will also notice the \u201cCNAME Unverified\u201d label until the custom domain is verified. However, your default support portal URL will still be available during this time.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ac1907 elementor-widget elementor-widget-image\" data-id=\"9ac1907\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/cname-unverified-status-1024x484.webp\" class=\"attachment-large size-large wp-image-32460\" alt=\"cname-unverified-status\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/cname-unverified-status-1024x484.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/cname-unverified-status-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/cname-unverified-status-768x363.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/cname-unverified-status-1536x726.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/cname-unverified-status.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a71d8b4 elementor-widget elementor-widget-text-editor\" data-id=\"a71d8b4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If needed, you can delete the custom domain by simply clicking on the delete icon next to it.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-417b63e elementor-widget elementor-widget-image\" data-id=\"417b63e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/delete-custom-domain-1024x484.webp\" class=\"attachment-large size-large wp-image-32461\" alt=\"delete-custom-domain\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/delete-custom-domain-1024x484.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/delete-custom-domain-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/delete-custom-domain-768x363.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/delete-custom-domain-1536x726.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/delete-custom-domain.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db28eba elementor-widget elementor-widget-text-editor\" data-id=\"db28eba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>By following these steps, you can successfully set up a custom domain for your Desk365 support portal, giving your customers a seamless and branded support experience.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bb3197 e-flex e-con-boxed e-con e-parent\" data-id=\"5bb3197\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":16,"featured_media":0,"parent":17825,"menu_order":3,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-27965","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/27965","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=27965"}],"version-history":[{"count":69,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/27965\/revisions"}],"predecessor-version":[{"id":35772,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/27965\/revisions\/35772"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/17825"}],"prev":[{"title":"Creating a ticket via support portal","link":"https:\/\/help.desk365.io\/en\/articles\/creating-a-ticket-via-support-portal\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/21047"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=27965"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=27965"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}