{"id":28154,"date":"2024-08-24T07:28:08","date_gmt":"2024-08-24T07:28:08","guid":{"rendered":"https:\/\/help.desk365.io\/en\/?post_type=docs&#038;p=28154"},"modified":"2026-03-18T17:57:41","modified_gmt":"2026-03-18T17:57:41","slug":"edit-and-delete-knowledge-base-categories-folders-articles","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/edit-and-delete-knowledge-base-categories-folders-articles\/","title":{"rendered":"How to edit and delete knowledge base categories, folders &#038; articles"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"28154\" class=\"elementor elementor-28154\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf441c4 e-flex e-con-boxed e-con e-parent\" data-id=\"cf441c4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-635c000 elementor-widget elementor-widget-template\" data-id=\"635c000\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d44724 elementor-widget elementor-widget-text-editor\" data-id=\"0d44724\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Managing your knowledge base effectively is crucial for maintaining an organized and up-to-date repository of information. Desk365 provides robust tools for editing and deleting categories, folders, and articles within your knowledge base. This guide will walk you through the steps for making these changes, ensuring your knowledge base remains relevant and useful.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-842caf8 elementor-widget elementor-widget-heading\" data-id=\"842caf8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Edit and delete knowledge base categories<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5aab755 elementor-widget elementor-widget-text-editor\" data-id=\"5aab755\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW32102434 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW32102434 BCX0\">Categories<\/span> <\/span><span class=\"TextRun SCXW32102434 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW32102434 BCX0\">serve as the top-level organization structure in your knowledge base. They help group related articles and folders, making it easier for users to navigate and find the information they need<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47746dd elementor-widget elementor-widget-heading\" data-id=\"47746dd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Steps to edit a category: <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2396d3c elementor-widget elementor-widget-text-editor\" data-id=\"2396d3c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span data-contrast=\"auto\">Navigate to the knowledge base<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Find the category you wish to edit in the list of existing categories.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li><span data-contrast=\"none\">Click on the Edit\/New Icon next to the category name. <\/span><span data-contrast=\"none\">From the dropdown options that appear, choose &#8220;Edit Category.&#8221;<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li><span data-contrast=\"none\">It will open the category for editing.<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd72533 elementor-widget elementor-widget-image\" data-id=\"bd72533\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"483\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-knowledge-base-category-in-desk365-1024x483.webp\" class=\"attachment-large size-large wp-image-32193\" alt=\"edit-knowledge-base-category-in-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-knowledge-base-category-in-desk365-1024x483.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-knowledge-base-category-in-desk365-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-knowledge-base-category-in-desk365-768x362.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-knowledge-base-category-in-desk365-1536x725.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-knowledge-base-category-in-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6e2b30 elementor-widget elementor-widget-image\" data-id=\"a6e2b30\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-category-dialog-box-1024x484.webp\" class=\"attachment-large size-large wp-image-32194\" alt=\"edit-category-dialog-box\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-category-dialog-box-1024x484.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-category-dialog-box-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-category-dialog-box-768x363.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-category-dialog-box-1536x726.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-category-dialog-box.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e280ed elementor-widget elementor-widget-text-editor\" data-id=\"4e280ed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span data-contrast=\"auto\">You can change the category name and description to better reflect its contents or purpose.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-contrast=\"auto\">Adjust the visibility settings if needed. This includes deciding who can see the category (e.g., all users, only signed-in users, specific companies, or only agents).<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-contrast=\"auto\">After making the necessary edits, click the Save button to apply the changes. The category will be updated immediately in the knowledge base.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d8253c elementor-widget elementor-widget-text-editor\" data-id=\"2d8253c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW170649619 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW170649619 BCX0\">Categories that are no longer needed can be <\/span><\/span><strong><span class=\"TextRun SCXW170649619 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW170649619 BCX0\">deleted<\/span> <\/span><\/strong><span class=\"TextRun SCXW170649619 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW170649619 BCX0\">by clicking the <\/span><span class=\"NormalTextRun SCXW170649619 BCX0\">delete<\/span><span class=\"NormalTextRun SCXW170649619 BCX0\"> option<\/span><span class=\"NormalTextRun SCXW170649619 BCX0\">. Note that <\/span><span class=\"NormalTextRun SCXW170649619 BCX0\">deleting<\/span><span class=\"NormalTextRun SCXW170649619 BCX0\"> a category will remove all associated folders and articles. <\/span><span class=\"NormalTextRun SCXW170649619 BCX0\">Here\u2019s<\/span><span class=\"NormalTextRun SCXW170649619 BCX0\"> how to <\/span><span class=\"NormalTextRun SCXW170649619 BCX0\">delete<\/span><span class=\"NormalTextRun SCXW170649619 BCX0\"> a category:<\/span><\/span><span class=\"EOP SCXW170649619 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6b367c elementor-widget elementor-widget-image\" data-id=\"b6b367c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/deleting-knowledge-base-category-1024x484.webp\" class=\"attachment-large size-large wp-image-32195\" alt=\"deleting-knowledge-base-category\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/deleting-knowledge-base-category-1024x484.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/deleting-knowledge-base-category-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/deleting-knowledge-base-category-768x363.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/deleting-knowledge-base-category-1536x726.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/deleting-knowledge-base-category.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a803fa2 elementor-widget elementor-widget-heading\" data-id=\"a803fa2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Edit and delete knowledge base folders <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b886aaa elementor-widget elementor-widget-text-editor\" data-id=\"b886aaa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW81741071 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW81741071 BCX0\">Folders<\/span> <\/span><span class=\"TextRun SCXW81741071 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW81741071 BCX0\">within categories help further organize your articles, making it easier for users to <\/span><span class=\"NormalTextRun SCXW81741071 BCX0\">locate<\/span><span class=\"NormalTextRun SCXW81741071 BCX0\"> specific content. Editing folders is just as straightforward as editing categories.<\/span><\/span><span class=\"EOP SCXW81741071 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dc514b elementor-widget elementor-widget-heading\" data-id=\"5dc514b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Steps to edit, delete &amp; re-arrange folders: <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7366ed elementor-widget elementor-widget-text-editor\" data-id=\"c7366ed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span data-contrast=\"auto\">In the knowledge base section, select the category that contains the folder you want to edit.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"2\"><span data-contrast=\"auto\">Browse through the list of folders within the selected category.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"2\"><span data-contrast=\"auto\">Click the edit icon next to the folder name to open the folder\u2019s settings.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e79467 elementor-widget elementor-widget-image\" data-id=\"9e79467\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-knowledge-base-folder-1024x484.webp\" class=\"attachment-large size-large wp-image-32196\" alt=\"edit-knowledge-base-folder\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-knowledge-base-folder-1024x484.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-knowledge-base-folder-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-knowledge-base-folder-768x363.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-knowledge-base-folder-1536x726.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-knowledge-base-folder.webp 1919w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4410c2b elementor-widget elementor-widget-text-editor\" data-id=\"4410c2b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span class=\"TextRun SCXW246313716 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW246313716 BCX0\">Update the folder name<\/span><span class=\"NormalTextRun SCXW246313716 BCX0\"> and <\/span><span class=\"NormalTextRun SCXW246313716 BCX0\">change the <\/span><span class=\"NormalTextRun SCXW246313716 BCX0\">category<\/span><span class=\"NormalTextRun SCXW246313716 BCX0\"> if necessary<\/span><span class=\"NormalTextRun SCXW246313716 BCX0\">. <\/span><span class=\"NormalTextRun SCXW246313716 BCX0\">Note that t<\/span><span class=\"NormalTextRun SCXW246313716 BCX0\">he <\/span><span class=\"NormalTextRun SCXW246313716 BCX0\">folder\u2019s visibility will automatically align with the category\u2019s settings<\/span><span class=\"NormalTextRun SCXW246313716 BCX0\">. Click the <\/span><span class=\"NormalTextRun SCXW246313716 BCX0\">delete<\/span><span class=\"NormalTextRun SCXW246313716 BCX0\"> option if you wish to <\/span><span class=\"NormalTextRun SCXW246313716 BCX0\">delete<\/span><span class=\"NormalTextRun SCXW246313716 BCX0\"> the folder<\/span><span class=\"NormalTextRun SCXW246313716 BCX0\">.<\/span><\/span><span class=\"EOP SCXW246313716 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-684365d elementor-widget elementor-widget-image\" data-id=\"684365d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"582\" height=\"413\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-folder-dialog-box.webp\" class=\"attachment-large size-large wp-image-32197\" alt=\"edit-folder-dialog-box\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-folder-dialog-box.webp 582w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-folder-dialog-box-300x213.webp 300w\" sizes=\"(max-width: 582px) 100vw, 582px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6eaabf9 elementor-widget elementor-widget-text-editor\" data-id=\"6eaabf9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW192544194 BCX0\">If you <\/span><span class=\"NormalTextRun SCXW192544194 BCX0\">wish <\/span><span class=\"NormalTextRun SCXW192544194 BCX0\">to rearrange the order of the folders, simply <\/span><span class=\"NormalTextRun SCXW192544194 BCX0\">drag<\/span><span class=\"NormalTextRun SCXW192544194 BCX0\"> and drop them into the desired position within the category.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80044a6 elementor-widget elementor-widget-image\" data-id=\"80044a6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"482\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/change-folder-order-1024x482.webp\" class=\"attachment-large size-large wp-image-32198\" alt=\"change-folder-order\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/change-folder-order-1024x482.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/change-folder-order-300x141.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/change-folder-order-768x362.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/change-folder-order-1536x723.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/change-folder-order.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75b3a00 elementor-widget elementor-widget-heading\" data-id=\"75b3a00\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Edit and delete knowledge base articles <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06df9ac elementor-widget elementor-widget-text-editor\" data-id=\"06df9ac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW67459659 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW67459659 BCX0\">Articles are the primary content pieces within your knowledge base. Keeping them updated <\/span><span class=\"NormalTextRun SCXW67459659 BCX0\">and <\/span><a href=\"https:\/\/help.desk365.io\/en\/articles\/understanding-article-versions-in-knowledge-base\/\"><span class=\"NormalTextRun SCXW67459659 BCX0\">maintaining<\/span><span class=\"NormalTextRun SCXW67459659 BCX0\"> version controls <\/span><\/a><span class=\"NormalTextRun SCXW67459659 BCX0\">ensure that your users always have access to the latest information.<\/span><\/span><span class=\"EOP SCXW67459659 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a617132 elementor-widget elementor-widget-heading\" data-id=\"a617132\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Steps to edit &amp; delete an article: <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-387942e elementor-widget elementor-widget-text-editor\" data-id=\"387942e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Within the knowledge base section, select the category and folder where the article is located.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Scroll through the list of articles within the folder and click on the article title to open it for viewing or editing.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49052ac elementor-widget elementor-widget-image\" data-id=\"49052ac\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"482\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/locating-article-within-knowledge-base-in-desk365-1024x482.webp\" class=\"attachment-large size-large wp-image-32199\" alt=\"locating-article-within-knowledge-base-in-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/locating-article-within-knowledge-base-in-desk365-1024x482.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/locating-article-within-knowledge-base-in-desk365-300x141.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/locating-article-within-knowledge-base-in-desk365-768x362.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/locating-article-within-knowledge-base-in-desk365-1536x723.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/locating-article-within-knowledge-base-in-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-238d977 elementor-widget elementor-widget-text-editor\" data-id=\"238d977\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">You can modify the article title, description, category, and folder by clicking the edit option<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Edit the Article Properties on the right-hand side, including assigning it to a different category or folder if required.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-077c84e elementor-widget elementor-widget-image\" data-id=\"077c84e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-article-and-its-properties-1024x484.webp\" class=\"attachment-large size-large wp-image-32200\" alt=\"edit-article-and-its-properties\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-article-and-its-properties-1024x484.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-article-and-its-properties-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-article-and-its-properties-768x363.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-article-and-its-properties-1536x726.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/edit-article-and-its-properties.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c9064c elementor-widget elementor-widget-text-editor\" data-id=\"8c9064c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">If you\u2019re not ready to make the article live, click Save as Draft. This allows you to review the content with your team before publishing. To update the live version, click <\/span><span data-contrast=\"auto\">Publish<\/span><span data-contrast=\"auto\">. If the article was already published, your changes will go live immediately after saving.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\"><span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\">Articles that are no longer relevant can be moved to the trash. If needed, they can be recovered later. While restoring an article from the trash, you\u2019ll have the option to update the title, category, and folder. Once recovered, the article will be saved as a draft. Additionally, there will be an option to permanently delete the article.<\/span> <\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7c65f6 elementor-widget elementor-widget-image\" data-id=\"d7c65f6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"482\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/trash-1024x482.png\" class=\"attachment-large size-large wp-image-33275\" alt=\"trash\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/trash-1024x482.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/trash-300x141.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/trash-768x362.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/trash-1536x723.png 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/trash-2048x964.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ea2187 elementor-widget elementor-widget-image\" data-id=\"1ea2187\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"348\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/recoverdelete-1-1024x348.png\" class=\"attachment-large size-large wp-image-33276\" alt=\"recoverdelete\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/recoverdelete-1-1024x348.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/recoverdelete-1-300x102.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/recoverdelete-1-768x261.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/recoverdelete-1-1536x522.png 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/recoverdelete-1-2048x695.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbf46fc elementor-widget elementor-widget-text-editor\" data-id=\"fbf46fc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\"><span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"TextRun SCXW85435920 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW85435920 BCX0\" data-ccp-parastyle=\"No Spacing\">You can also <\/span><\/span><span class=\"TextRun SCXW85435920 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW85435920 BCX0\" data-ccp-parastyle=\"No Spacing\">delete<\/span><span class=\"NormalTextRun SCXW85435920 BCX0\" data-ccp-parastyle=\"No Spacing\"> all items in the trash<\/span><\/span><span class=\"TextRun SCXW85435920 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW85435920 BCX0\" data-ccp-parastyle=\"No Spacing\"> with a single click, <\/span><span class=\"NormalTextRun SCXW85435920 BCX0\" data-ccp-parastyle=\"No Spacing\">eliminating<\/span><span class=\"NormalTextRun SCXW85435920 BCX0\" data-ccp-parastyle=\"No Spacing\"> the need to clear articles one by one. This makes it faster and easier to keep your knowledge base clean and organized.<\/span><\/span><span class=\"EOP SCXW85435920 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/span><\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24af6cd elementor-widget elementor-widget-image\" data-id=\"24af6cd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"482\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/desk365-knowledge-base-delete-all-trash-1024x482.webp\" class=\"attachment-large size-large wp-image-33594\" alt=\"desk365-knowledge-base-delete-all-trash\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/desk365-knowledge-base-delete-all-trash-1024x482.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/desk365-knowledge-base-delete-all-trash-300x141.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/desk365-knowledge-base-delete-all-trash-768x361.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/desk365-knowledge-base-delete-all-trash-1536x722.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/08\/desk365-knowledge-base-delete-all-trash.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4ac4f7 elementor-widget elementor-widget-text-editor\" data-id=\"a4ac4f7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\">You can easily organize your articles by dragging and dropping them within the same folder, moving them to another folder within the same category, or leaving them unassigned without adding them to any folder<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c069c2 elementor-widget elementor-widget-text-editor\" data-id=\"6c069c2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW73596454 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW73596454 BCX0\">By following these steps, you can effectively manage<\/span><span class=\"NormalTextRun SCXW73596454 BCX0\">, <\/span><span class=\"NormalTextRun SCXW73596454 BCX0\">edit<\/span> <span class=\"NormalTextRun SCXW73596454 BCX0\">and <\/span><span class=\"NormalTextRun SCXW73596454 BCX0\">delete<\/span> <span class=\"NormalTextRun SCXW73596454 BCX0\">your knowledge base categories, folders, and articles in <a href=\"https:\/\/www.desk365.io\/\">Desk365<\/a>. This will help <\/span><span class=\"NormalTextRun SCXW73596454 BCX0\">maintain<\/span><span class=\"NormalTextRun SCXW73596454 BCX0\"> a well-organized and user-friendly knowledge base that serves as a valuable resource for both your customers and your support team.<\/span><\/span><span class=\"EOP SCXW73596454 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":16,"featured_media":0,"parent":20972,"menu_order":4,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-28154","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/28154","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=28154"}],"version-history":[{"count":57,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/28154\/revisions"}],"predecessor-version":[{"id":36196,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/28154\/revisions\/36196"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20972"}],"next":[{"title":"How to insert knowledge base articles in ticket responses","link":"https:\/\/help.desk365.io\/en\/articles\/insert-knowledge-base-articles-in-ticket-responses\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/30963"}],"prev":[{"title":"Understanding article versions in knowledge base","link":"https:\/\/help.desk365.io\/en\/articles\/understanding-article-versions-in-knowledge-base\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/27066"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=28154"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=28154"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}