{"id":28295,"date":"2024-09-07T08:04:11","date_gmt":"2024-09-07T08:04:11","guid":{"rendered":"https:\/\/help.desk365.io\/en\/?post_type=docs&p=28295"},"modified":"2026-03-17T17:59:31","modified_gmt":"2026-03-17T17:59:31","slug":"how-to-create-and-send-announcements-in-desk365","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/how-to-create-and-send-announcements-in-desk365\/","title":{"rendered":"How to create and send announcements in Desk365?"},"content":{"rendered":"\t\t
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\n Available with:<\/span>\n \n \n \n <\/circle>\n <\/path>\n <\/svg>\n Standard<\/span>\n <\/span>\n \n |<\/span>\n \n \n \n <\/circle>\n <\/path>\n <\/svg>\n Plus<\/span>\n <\/span>\n \n |<\/span>\n \n \n \n <\/circle>\n <\/path>\n <\/svg>\n Premium<\/span>\n <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The Announcements feature in Desk365 is a powerful tool that allows administrators to communicate crucial information directly to both end users and support agents. Displayed prominently at the top of the Support Portal and Agent Portal, announcements ensure that important messages are not missed. Whether <\/span>i<\/span>t’s<\/span> an upcoming maintenance window, a new feature launch, or any other critical update, this feature makes sure that the right people are informed at the right time.<\/span><\/span>\u00a0<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Why is the announcements feature useful? <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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For end users<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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  • Transparency:<\/span><\/b> Keep your users informed about changes, service interruptions, or any other information that might affect their experience.<\/span>\u00a0<\/span><\/li>
  • Targeted messaging:<\/span><\/b> Tailor announcements to specific user groups, ensuring that each segment receives relevant information.<\/span>\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    For support agents<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    • Stay updated: <\/span><\/b>Agents can be informed about internal updates, system outages, or policy changes without needing to check emails or other communication channels.<\/span>\u00a0<\/span><\/li>
    • Enhanced communication<\/span><\/b>: Group-specific announcements ensure that relevant information reaches the right teams, improving overall efficiency.<\/span>\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      How to configure and use the announcements feature in Desk365? <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      Accessing the announcements feature <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      To start using the announcements feature, navigate to <\/span>Settings<\/span> > Admin > Announcements in your Desk365 agent portal.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"desk365-helpdesk-ticketing-system-announcements-feature\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      Creating a new announcement <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      • Click on “New Announcement” to begin creating your message.<\/span>\u00a0<\/span><\/li>
      • Enter the title of your announcement.<\/span>\u00a0<\/span><\/li>
      • Provide a description with detailed information. Here, you can format the text to make it stand out:<\/span>\u00a0
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        <\/span>– Underline<\/span>\u00a0
        <\/span>– Add links for more detailed references.<\/span>\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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        Configuring schedule and visibility <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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        Scheduling<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        You can schedule your announcements to go live at a specific date and time. This is useful for planning communications in advance, ensuring that your message is delivered exactly when needed.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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        Visibility<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        The visibility settings allow you to control who can see the announcements, ensuring that it reaches the right audience within the Support Portal and Agent Portal. Options include:<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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        Support Portal<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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