{"id":28938,"date":"2024-10-05T08:41:14","date_gmt":"2024-10-05T08:41:14","guid":{"rendered":"https:\/\/help.desk365.io\/en\/?post_type=docs&p=28938"},"modified":"2026-03-17T20:01:42","modified_gmt":"2026-03-17T20:01:42","slug":"how-to-setup-allowed-domains-for-the-support-bot","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/how-to-setup-allowed-domains-for-the-support-bot\/","title":{"rendered":"How to set up ‘Allowed Domains’ for the Support Bot in Desk365?"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t
\n Available with:<\/span>\n \n \n \n <\/circle>\n <\/path>\n <\/svg>\n Standard<\/span>\n <\/span>\n \n |<\/span>\n \n \n \n <\/circle>\n <\/path>\n <\/svg>\n Plus<\/span>\n <\/span>\n \n |<\/span>\n \n \n \n <\/circle>\n <\/path>\n <\/svg>\n Premium<\/span>\n <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

Managing customer access and ensuring secure support ticket creation are vital aspects of any helpdesk system. Desk365\u2019s “Support Bot Allowed Domains” option is designed to enhance security and simplify the management of user access. Previously, the allowed domains for the Support Bot were linked to company domains in the Companies tab. Now, this setting has been moved to Helpdesk Settings. This change gives administrators more flexibility and control over which users can create tickets and use the Support Bot, without being tied to any specific company. <\/span>\u00a0<\/span><\/p>

In this guide, we\u2019ll show you how to configure the “Support Bot Allowed Domains” setting to streamline your helpdesk operations.<\/span> \u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t

What is \"Support Bot Allowed Domains\"? <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

The “Support Bot Allowed Domains” <\/span>setting <\/span>allows you to specify which<\/span> users can access your S<\/span>upport Bot<\/span>. <\/span>By setting up allowed domains, you control which email domains are recognized by your helpdesk system, ensuring that only users from trusted sources can interact with the S<\/span>upport Bot.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t

How it works? <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

When a user <\/span>attempts<\/span> to create a ticket through <\/span>the <\/span>Microsoft Teams S<\/span>upport Bot<\/span>, the system checks their email domain. If their domain matches one of the domains <\/span>you\u2019ve<\/span> listed in the “Allowed Domains” section, they will be able to <\/span>access the Support B<\/span>ot and<\/span> create\u00a0ticket<\/span>s<\/span>, check ticket statuses, etc<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Configuring \"Support Bot Allowed Domains\" <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

Follow these steps to configure allowed domains in your Desk365 helpdesk:<\/span>\u00a0<\/span><\/p>