{"id":29187,"date":"2024-10-19T08:55:12","date_gmt":"2024-10-19T08:55:12","guid":{"rendered":"https:\/\/help.desk365.io\/en\/?post_type=docs&#038;p=29187"},"modified":"2026-03-16T11:54:18","modified_gmt":"2026-03-16T11:54:18","slug":"updated-by-and-closed-by-columns","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/updated-by-and-closed-by-columns\/","title":{"rendered":"How to add updated by and closed by columns in the ticket view"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"29187\" class=\"elementor elementor-29187\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-177ec51 e-flex e-con-boxed e-con e-parent\" data-id=\"177ec51\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6749173 elementor-widget elementor-widget-template\" data-id=\"6749173\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cc55fc elementor-widget elementor-widget-text-editor\" data-id=\"3cc55fc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">In Desk365, you can add the &#8220;Updated By&#8221; and &#8220;Closed By&#8221; columns to your ticket view. These columns provide a clear view of who has made recent updates to a ticket and who closed it. This feature adds transparency and helps you easily track ticket history. Whether you\u2019re exporting tickets or reviewing individual reports, these columns give valuable insight into your support operations.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">This article will guide you through adding these columns, how they work, and how they can be used effectively.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b6f66eb e-flex e-con-boxed e-con e-parent\" data-id=\"b6f66eb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8fe4d3d elementor-widget elementor-widget-heading\" data-id=\"8fe4d3d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What do these columns show? <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d6363db e-flex e-con-boxed e-con e-parent\" data-id=\"d6363db\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c10d46 elementor-widget elementor-widget-text-editor\" data-id=\"7c10d46\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Updated By:<\/span><\/b><span data-ccp-props=\"{}\"> \u00a0<\/span>This column shows who last made an update to the ticket. It could be a support agent, the contact (customer), or an automation rule that performed an action on the ticket.<span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Closed By:<\/span><\/b><span data-ccp-props=\"{}\"> \u00a0<\/span>This column indicates who closed the ticket, whether it was a support agent, contact, or automation.<span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-204826a e-flex e-con-boxed e-con e-parent\" data-id=\"204826a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aff84b0 elementor-widget elementor-widget-image\" data-id=\"aff84b0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"483\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/updated-by-closed-by-ticket-list-columns-desk365-1024x483.webp\" class=\"attachment-large size-large wp-image-31852\" alt=\"updated-by-closed-by-ticket-list-columns-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/updated-by-closed-by-ticket-list-columns-desk365-1024x483.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/updated-by-closed-by-ticket-list-columns-desk365-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/updated-by-closed-by-ticket-list-columns-desk365-768x362.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/updated-by-closed-by-ticket-list-columns-desk365-1536x725.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/updated-by-closed-by-ticket-list-columns-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7179ae0 e-flex e-con-boxed e-con e-parent\" data-id=\"7179ae0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-574dd49 elementor-widget elementor-widget-heading\" data-id=\"574dd49\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to add the \"Updated By\" and \"Closed By\" columns <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c66642e e-flex e-con-boxed e-con e-parent\" data-id=\"c66642e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f311587 elementor-widget elementor-widget-text-editor\" data-id=\"f311587\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span class=\"TextRun SCXW63847939 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW63847939 BCX0\">Click the select columns icon in your ticket view as shown below.<\/span><\/span><span class=\"EOP SCXW63847939 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2caef29 e-flex e-con-boxed e-con e-parent\" data-id=\"2caef29\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df403ac elementor-widget elementor-widget-image\" data-id=\"df403ac\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"483\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/select-columns-icon-in-ticket-view-1024x483.webp\" class=\"attachment-large size-large wp-image-31853\" alt=\"select-columns-icon-in-ticket-view\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/select-columns-icon-in-ticket-view-1024x483.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/select-columns-icon-in-ticket-view-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/select-columns-icon-in-ticket-view-768x363.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/select-columns-icon-in-ticket-view-1536x725.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/select-columns-icon-in-ticket-view.webp 1919w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8dd4a74 e-flex e-con-boxed e-con e-parent\" data-id=\"8dd4a74\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb22371 elementor-widget elementor-widget-text-editor\" data-id=\"bb22371\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Under the list of available columns, check the boxes for &#8220;Updated By&#8221; and &#8220;Closed By&#8221;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">If you want to change the order of your columns, simply drag and drop the columns into your preferred order.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Click the &#8220;Save&#8221; button to apply the changes.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e9d3de e-flex e-con-boxed e-con e-parent\" data-id=\"1e9d3de\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ede7f8 elementor-widget elementor-widget-image\" data-id=\"8ede7f8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"435\" height=\"870\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/selecting-updated-by-and-closed-by-columns-desk365.webp\" class=\"attachment-large size-large wp-image-29192\" alt=\"selecting-updated-by-and-closed-by-columns-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/selecting-updated-by-and-closed-by-columns-desk365.webp 435w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/selecting-updated-by-and-closed-by-columns-desk365-150x300.webp 150w\" sizes=\"(max-width: 435px) 100vw, 435px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18da50c e-flex e-con-boxed e-con e-parent\" data-id=\"18da50c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9076439 elementor-widget elementor-widget-text-editor\" data-id=\"9076439\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b><i><span data-contrast=\"auto\">Important note<\/span><\/i><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Please note that these columns are only available for tickets that were created or updated on or after August 4, 2024. If you have tickets from before this date, these columns won\u2019t display any data.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba48a04 e-flex e-con-boxed e-con e-parent\" data-id=\"ba48a04\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3137ef0 elementor-widget elementor-widget-heading\" data-id=\"3137ef0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Viewing \"Updated By\" and \"Closed By\" data in filters<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38cdc76 elementor-widget elementor-widget-text-editor\" data-id=\"38cdc76\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW143313359 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW143313359 BCX0\">Using the<\/span><span class=\"NormalTextRun SCXW143313359 BCX0\"> \u201cUpdated By\u201d and \u201cClosed By\u201d as <\/span><\/span><span class=\"TextRun SCXW143313359 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW143313359 BCX0\">filter options on the Tickets List page allows you to refine your view based on who updated or closed tickets.<\/span><\/span><span class=\"EOP SCXW143313359 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"auto\">How to use these filters?<\/span><\/b><\/p><p><span data-contrast=\"auto\">Below the f<\/span><span data-contrast=\"auto\">ilters panel<\/span><span data-contrast=\"auto\"> in the Tickets List page scroll to find the <\/span><b><span data-contrast=\"auto\">\u201c<\/span><\/b><span data-contrast=\"auto\">Updated By<\/span><b><span data-contrast=\"auto\">\u201d<\/span><\/b><span data-contrast=\"auto\"> and <\/span><b><span data-contrast=\"auto\">\u201c<\/span><\/b><span data-contrast=\"auto\">Closed By<\/span><b><span data-contrast=\"auto\">\u201d<\/span><\/b><span data-contrast=\"auto\"> filters. Select the agent, contact or system you want to filter by. Apply the filter to view only tickets matching your criteria.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Using these filters helps streamline workflows by enabling you to quickly locate tickets handled by specific agents, contacts or the system.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43ebdc2 elementor-widget elementor-widget-image\" data-id=\"43ebdc2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"481\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/apply-filters-within-update-by-closed-by-columns-1024x481.webp\" class=\"attachment-large size-large wp-image-31854\" alt=\"apply-filters-within-update-by-closed-by-columns\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/apply-filters-within-update-by-closed-by-columns-1024x481.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/apply-filters-within-update-by-closed-by-columns-300x141.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/apply-filters-within-update-by-closed-by-columns-768x361.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/apply-filters-within-update-by-closed-by-columns-1536x722.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/apply-filters-within-update-by-closed-by-columns.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5908f03 e-flex e-con-boxed e-con e-parent\" data-id=\"5908f03\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca82a05 elementor-widget elementor-widget-heading\" data-id=\"ca82a05\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Viewing details in \"Updated By\" and \"Closed By\" columns <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-061f099 e-flex e-con-boxed e-con e-parent\" data-id=\"061f099\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2a34a9 elementor-widget elementor-widget-text-editor\" data-id=\"b2a34a9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">By clicking on the name in the &#8220;Updated By&#8221; or &#8220;Closed By&#8221; columns, you can view more information:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li><span data-contrast=\"auto\">If the name belongs to a support agent: You&#8217;ll see a list of other tickets they have recently worked on.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">If it\u2019s a customer contact: You\u2019ll see all the tickets they\u2019ve raised.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-925f385 e-flex e-con-boxed e-con e-parent\" data-id=\"925f385\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68b1e1e elementor-widget elementor-widget-image\" data-id=\"68b1e1e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"682\" height=\"896\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/viewing-agent-tickets-from-created-by-updated-by-columns.webp\" class=\"attachment-large size-large wp-image-31855\" alt=\"viewing-agent-tickets-from-created-by-updated-by-columns\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/viewing-agent-tickets-from-created-by-updated-by-columns.webp 682w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/viewing-agent-tickets-from-created-by-updated-by-columns-228x300.webp 228w\" sizes=\"(max-width: 682px) 100vw, 682px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-887807a e-flex e-con-boxed e-con e-parent\" data-id=\"887807a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0484bf0 elementor-widget elementor-widget-image\" data-id=\"0484bf0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"686\" height=\"897\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/viewing-agent-tickets-from-created-by-updated-by-columns-desk365-1.webp\" class=\"attachment-large size-large wp-image-31856\" alt=\"viewing-agent-tickets-from-created-by-updated-by-columns-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/viewing-agent-tickets-from-created-by-updated-by-columns-desk365-1.webp 686w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/viewing-agent-tickets-from-created-by-updated-by-columns-desk365-1-229x300.webp 229w\" sizes=\"(max-width: 686px) 100vw, 686px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa021f8 e-flex e-con-boxed e-con e-parent\" data-id=\"fa021f8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4cf8916 elementor-widget elementor-widget-text-editor\" data-id=\"4cf8916\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW103735671 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW103735671 BCX0\">This feature helps you quickly <\/span><span class=\"NormalTextRun SCXW103735671 BCX0\">identify<\/span><span class=\"NormalTextRun SCXW103735671 BCX0\"> patterns in ticket handling or follow up with specific agents or customers.<\/span><\/span><span class=\"EOP SCXW103735671 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c81e427 e-flex e-con-boxed e-con e-parent\" data-id=\"c81e427\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c7f3df elementor-widget elementor-widget-heading\" data-id=\"8c7f3df\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exporting tickets with \"Updated By\" and \"Closed By\" data <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf6b729 e-flex e-con-boxed e-con e-parent\" data-id=\"bf6b729\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3bfa5df elementor-widget elementor-widget-text-editor\" data-id=\"3bfa5df\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">When exporting tickets, you can include these columns in your export. To do so:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li><span data-contrast=\"auto\">Choose the export option from the Actions dropdown menu.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Ensure you have selected all the required ticket fields, including &#8220;Updated By&#8221; and &#8220;Closed By,&#8221; to be part of your export.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-84c468c e-flex e-con-boxed e-con e-parent\" data-id=\"84c468c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85e5f43 elementor-widget elementor-widget-image\" data-id=\"85e5f43\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"638\" height=\"893\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/including-updated-by-and-closed-by-in-exports-desk365.webp\" class=\"attachment-large size-large wp-image-29200\" alt=\"including-updated-by-and-closed-by-in-exports-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/including-updated-by-and-closed-by-in-exports-desk365.webp 638w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/10\/including-updated-by-and-closed-by-in-exports-desk365-214x300.webp 214w\" sizes=\"(max-width: 638px) 100vw, 638px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a337b38 e-flex e-con-boxed e-con e-parent\" data-id=\"a337b38\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-722029f elementor-widget elementor-widget-text-editor\" data-id=\"722029f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW154668216 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW154668216 BCX0\">This is particularly helpful if <\/span><span class=\"NormalTextRun SCXW154668216 BCX0\">you&#8217;re<\/span><span class=\"NormalTextRun SCXW154668216 BCX0\"> compiling reports for review or analysis, as it ensures you have full visibility of the ticket&#8217;s update history and who closed it.<\/span><\/span><span class=\"EOP SCXW154668216 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ab8a5a e-flex e-con-boxed e-con e-parent\" data-id=\"3ab8a5a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97db386 elementor-widget elementor-widget-heading\" data-id=\"97db386\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Viewing \"Updated By\" and \"Closed By\" data in reports <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e53099e e-flex e-con-boxed e-con e-parent\" data-id=\"e53099e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e439550 elementor-widget elementor-widget-text-editor\" data-id=\"e439550\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">When generating reports in Desk365, this information is automatically included. If you download individual ticket data say from the ticket trends report, the &#8220;Updated By&#8221; and &#8220;Closed By&#8221; columns will be part of the ticket details.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Including this information in your reports helps you analyze who is working on tickets, how often they are updated, and who is closing them.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f178a25 elementor-widget elementor-widget-text-editor\" data-id=\"f178a25\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW39664979 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW39664979 BCX0\">The &#8220;Updated By&#8221; and &#8220;Closed By&#8221; columns in <a href=\"https:\/\/www.desk365.io\/\">Desk365<\/a> are powerful tools for keeping track of ticket activity and closure details. Whether <\/span><span class=\"NormalTextRun SCXW39664979 BCX0\">you&#8217;re<\/span><span class=\"NormalTextRun SCXW39664979 BCX0\"> managing daily workflows or exporting reports for analysis, adding these columns provides greater clarity and helps you manage your support processes more efficiently. By following the steps outlined above, you can easily integrate these columns into your workflow and benefit from the added transparency they offer.<\/span><\/span><span class=\"EOP SCXW39664979 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":16,"featured_media":0,"parent":17830,"menu_order":9,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-29187","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/29187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=29187"}],"version-history":[{"count":32,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/29187\/revisions"}],"predecessor-version":[{"id":35868,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/29187\/revisions\/35868"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/17830"}],"next":[{"title":"Configuring scheduled ticket exports in Desk365","link":"https:\/\/help.desk365.io\/en\/articles\/scheduled-ticket-exports\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/30469"}],"prev":[{"title":"Archiving tickets in Desk365","link":"https:\/\/help.desk365.io\/en\/articles\/archiving-tickets-in-desk365\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/28907"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=29187"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=29187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}