{"id":30453,"date":"2025-01-29T09:32:42","date_gmt":"2025-01-29T09:32:42","guid":{"rendered":"https:\/\/help.desk365.io\/en\/docs\/admin-guide\/change-and-approval-workflows\/a-comprehensive-guide-to-change-approval-management-in-desk365\/"},"modified":"2026-03-16T12:00:35","modified_gmt":"2026-03-16T12:00:35","slug":"a-comprehensive-guide-to-change-approval-management-in-desk365","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/change-approval-management\/","title":{"rendered":"A comprehensive guide to change\/approval management in Desk365"},"content":{"rendered":"\t\t
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\nAvailable with:<\/span>\n\n\n<\/circle>\n<\/path>\n<\/svg>\nPlus<\/span>\n<\/span>\n|<\/span>\n\n\n<\/circle>\n<\/path>\n<\/svg>\nPremium<\/span>\n<\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In many organizations, certain tasks or requests require approval or changes from specific individuals or teams before they can proceed. For example, issuing equipment, processing financial requests, or granting special access often involves multiple stakeholders. Desk365’s a<\/span>pproval management\/change management <\/span>streamlines this by automating and organizing approvals, ensuring transparency and efficiency.<\/span>\u00a0<\/span><\/p>

By using Desk365\u2019s change\/approval management, you can eliminate back-and-forth emails, reduce delays, and maintain an organized record of all approval or change-related activities. Whether approvals need to follow a strict sequence or be managed flexibly, Desk365 provides tools to accommodate different workflows.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Example scenario: Requesting a laptop for a new employee <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Imagine Rodger, a new hire in the marketing department, needs a laptop. In this case, Rodger submits a ticket. The ticket requires approval from:<\/span>\u00a0<\/span><\/p>

  1. Rodger\u2019s Manager, who is an external consultant (contact).<\/span><\/li>
  2. Marketing Department Head, to ensure budget availability.<\/span>\u00a0<\/span><\/li>
  3. The IT Manager, to confirm inventory and issue the laptop.<\/span><\/li><\/ol>

    We\u2019ll use this scenario to explain how Desk365\u2019s change\/approval management workflows work, from setup to completion.<\/span><\/p>

    Important note<\/span><\/span><\/strong><\/em>:<\/strong><\/em> Su<\/span>pport a<\/span>gents can create ad-hoc approval requests directly within a ticket, even if no pre-configured approval process exists. For example, if Rodger\u2019s request <\/span>was<\/span> unexpected, the agent handling her ticket could manually <\/span>initiate<\/span> an approval process to address it promptly.<\/span><\/span>\u00a0<\/span>
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"requesting-approval-for-a-support-ticket-desk365\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Step 1: Setting up a change\/approval management workflow <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    To create and manage approval management or change management workflow:<\/span>\u00a0<\/span><\/p>

    1. Navigate to <\/span>Settings<\/span><\/b> > <\/span>Productivity<\/span><\/b> > <\/span>Approval Process<\/span><\/b>.<\/span>\u00a0<\/span><\/li>
    2. Configure the workflow based on your organization\u2019s requirements.<\/span>\u00a0<\/span><\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      Desk365 supports two types of <\/span>change\/<\/span>approval <\/span>management <\/span>workflows<\/span>: <\/span><\/span>Sequential<\/span><\/span> and <\/span><\/span>Non-Sequential<\/span><\/span>. <\/span>Let\u2019s<\/span> break these down in the context of <\/span>Rodger<\/span><\/span><\/span>\u2019s laptop request.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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      Sequential change\/approval management workflow <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      In this workflow, approvals follow a specific order:<\/span>\u00a0<\/span><\/p>

      Step 1:<\/strong> The external consultant (contact) approves the ticket first.<\/span>\u00a0
      <\/span>Step 2:<\/strong> The Department Head approves next. <\/span>\u00a0
      Step 3:<\/strong> The IT Manager provides final approval.<\/span>\u00a0<\/span><\/p>

      • If <\/span>any approver rejects<\/span><\/b> the request, the process stops immediately, and the request is marked as rejected.<\/span>\u00a0<\/span><\/li>
      • The sequence of approvers can be <\/span>reordered<\/span><\/b> in the settings if needed.<\/span>\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"sequential-approval-management-workflow-desk365\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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        Why use sequential approvals in change\/approval management? <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        This is ideal for situations where approvals need to be hierarchical or conditional. For example, Rodger\u2019s request must be approved by the external manager (contact) first, then the Department Head, and finally the IT Manager. This ensures proper oversight at each step. Including contacts in the sequence allows external stakeholders or clients to <\/span>participate<\/span> in approval decisions that affect them directly.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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        Non-sequential change\/approval management workflow<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        In a non-sequential workflow, approvals <\/span>don\u2019t<\/span> follow a strict order. There are two configurations:<\/span><\/span>\u00a0<\/span><\/p>

        Everyone must approve:<\/span><\/b>\u00a0<\/span><\/p>

        • All approvers (e.g., Rodger’s manager, who is the external consultant, the Department Head, and the IT Manager) must approve the request.<\/span><\/span>\u00a0<\/span><\/span><\/li>
        • If any approver rejects the request, it\u2019s marked as rejected.<\/span>\u00a0<\/span><\/li><\/ul>

          Anyone can approve:<\/span><\/b>\u00a0<\/span><\/p>

          • If any one approver (e.g., either the Department Head or IT Manager) approves, the process is complete.<\/span>\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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            Contacts added as approvers will receive notifications via email and Microsoft Teams just like agents and can respond directly to approve or reject.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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            Why use non-sequential approvals in change\/approval management? <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            This is useful for simpler requests where multiple approvers are involved, but not necessarily in a specific order. For example, Rodger’s Manager, the Department Head, and the IT Manager are notified <\/span>simultaneously,<\/span> either can approve to <\/span>expedite<\/span> the process.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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            Step 2: Requesting approval for a ticket <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            Agents can request approval directly from the <\/span><\/span>t<\/span>icket <\/span>d<\/span>etails <\/span>v<\/span>iew<\/span> <\/span>or <\/span>s<\/span>et up an <\/span>a<\/span>utomation <\/span>r<\/span>ule:<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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            1. Requesting approval from the ticket details view <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            • Open Rodger\u2019s ticket.<\/span>\u00a0<\/span><\/li>
            • Click Approvals > <\/span>Request Approval<\/span>.<\/span>\u00a0<\/span><\/li>
            • You can either:<\/span>\u00a0
              <\/span>– Create a new approval management workflow.<\/span>\u00a0
              <\/span>– Select an existing workflow from the dropdown.<\/span>\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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              2. Requesting approval by setting up an automation rule <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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              Desk365\u2019s automation feature lets you set predefined actions based on specific triggers. <\/span>Here\u2019s<\/span> how you can create an automation rule to streamline laptop request process.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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              \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"automation-rule-for-aproval-management-desk365\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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              So, when Rodger submits a ticket through the Support Portal with the word “Laptop” in the subject, the rule automatically:<\/span>\u00a0<\/span><\/p>

              • Sends a notification to the approvers that the approval has been requested and,<\/span>\u00a0<\/span><\/li>
              • Initiates the approval process using the predefined “Laptop Request Workflow.”<\/span>\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                Step 3: Sending reminders <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                If an approver <\/span>hasn\u2019t<\/span> acted, you can send <\/span>a<\/span> <\/span>r<\/span>eminder<\/span> <\/span>from the ticket details.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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                \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"remind-approver-helpdesk-support-ticket\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                Note:<\/span><\/span><\/strong><\/em> Reminders are valid for 30 minutes, meaning they can only be sent once every half hour.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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                Step 4: Managing approvals in progress <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                Agents can make changes to the approval process or cancel approval requests:<\/span>\u00a0<\/span><\/p>

                • Edit approval request:<\/span><\/b> Modify approval details as needed.<\/span>\u00a0<\/span><\/li>
                • Cancel approval request:<\/span><\/b> Cancel the approval if it\u2019s no longer required. If any approver cancels, the entire workflow is terminated.<\/span>\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                  • Remove a<\/span>n <\/span>a<\/span>pprover<\/span>: <\/span><\/span><\/strong>The<\/span><\/span> workflow adjusts, and the removed approver no longer <\/span>participates<\/span> in the process.<\/span><\/span>\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"remove-approver-desk365-helpdesk\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                    Step 5: Role-based permissions in approvals <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                    Desk365 provides granular control over who can manage approvals:<\/span>\u00a0<\/span><\/p>

                    • Navigate to <\/span>Settings<\/span><\/b> > <\/span>Roles<\/span><\/b> > <\/span>Admin<\/span><\/b> to configure permissions.<\/span>\u00a0<\/span><\/li>
                    • Here admins can:<\/span>\u00a0
                      <\/span>– Cancel any approval request:<\/span><\/b> If unchecked, users can only cancel approvals they created.<\/span>\u00a0
                      <\/span>– Remove any approver:<\/span><\/b> If unchecked, users cannot remove approvers from requests.<\/span>\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                      Note:<\/strong><\/em>
                      <\/b><\/p>

                      • Default Settings:<\/span><\/b> These permissions are enabled for Admins and Managers by default.<\/span><\/li>
                      • Impact on Agents<\/span><\/b>: If agents lack these permissions, <\/span>they will not be able to see the remove approver or cancel approval buttons.\u00a0\u00a0<\/span><\/li>
                      • Temporary Approvers: <\/span><\/b>In<\/span> some scenarios, an agent who serves as an approver for a ticket may not have direct access to that ticket. For instance, l<\/span>et\u2019s say a ticket is assigned to the IT Group, but one of the approvers, <\/span>Finance Manager, belongs to the <\/span>Finance Group and <\/span>doesn\u2019t have permission to view the ticket. In this case, Desk365 will display an error message, such as:<\/span>\u00a0<\/span>\u201cAgent (Finance Manager) does not have access to the ticket.\u201d<\/span><\/i>\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
                        \n\t\t\t\t\t
                        \n\t\t\t\t
                        \n\t\t\t\t
                        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"agent-does-not-have-access-to-the-ticket-to-approve-desk365-helpdesk\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
                        \n\t\t\t\t\t
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                        To resolve this without altering the ticket\u2019s assignment group, you can add the IT Manager as a watcher on the ticket.<\/span>\u00a0<\/span><\/p>

                        Adding the IT Manager as a watcher provides him\/her with temporary access to the ticket, allowing him\/her to view and approve it seamlessly<\/span>.<\/span><\/b> Once added as a watcher, the error message will no longer appear, and the workflow proceeds without unnecessary reassignment or disruption. This ensures approvals are efficient while maintaining the ticket\u2019s integrity within its original assignment group.<\/span>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

                        \n\t\t\t\t\t
                        \n\t\t\t\t
                        \n\t\t\t\t
                        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"adding-watcher-to-approve-the-ticket-desk365\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
                        \n\t\t\t\t\t
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                        Step 6: Approval notifications<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                        \n\t\t\t\t
                        \n\t\t\t\t\t\t\t

                        Desk365 ensures clear communication during the approval process with configurable notifications. Navigate to <\/span>Settings<\/span><\/b> > <\/span>Productivity<\/span><\/b> > <\/span>Notifications<\/span><\/b> > <\/span>Agent Notifications and Contact Notifications<\/span><\/b> to set these up.<\/span>\u00a0<\/span><\/p>

                        Notifications can be triggered for:<\/span>\u00a0<\/span><\/p>

                        • Approval request creation<\/span>\u00a0<\/span><\/li>
                        • Approval reminders<\/span>\u00a0<\/span><\/li>
                        • Approval acceptance or rejection<\/span>\u00a0<\/span><\/li>
                        • Approval cancellation<\/span>\u00a0<\/span><\/li><\/ul>

                          Y<\/span>ou can customize the email templates for each notification to align with your brand and messaging, ensuring that communication is clear and consistent.<\/span><\/span>\u00a0<\/span><\/p>

                          For example, when Rodger<\/span>\u2019s laptop request is approved by the IT Manager, a notification is sent. It includes:<\/span>\u00a0<\/span><\/p>

                          • The approver\u2019s name\u00a0<\/span>\u00a0<\/span><\/li>
                          • Approval description<\/span>\u00a0<\/span><\/li>
                          • Approval status<\/span>\u00a0<\/span><\/li>
                          • Approval type <\/span>and,<\/span><\/li>
                          • Request details.<\/span>\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
                            \n\t\t\t\t\t
                            \n\t\t\t\t
                            \n\t\t\t\t
                            \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"approval-granted-notification-desk365\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                            Step 7: Closing tickets with pending approvals <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                            Desk365 allows you to enforce rules to ensure tickets aren\u2019t closed or resolved while approvals are pending:<\/span>\u00a0<\/span><\/p>

                            • Navigate to <\/span>Settings > Productivity > Closure Rules.<\/span><\/b>\u00a0<\/span><\/li>
                            • Enable the options:-
                              <\/span>– Close a ticket only if no approval is pending.<\/span>\u00a0
                              <\/span>– Resolve a ticket only if no approval is pending.<\/span>\u00a0<\/span><\/li><\/ul>

                              This prevents accidental closure of tickets like Rodger<\/span>\u2019s before the laptop request is fully approved.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

                              \n\t\t\t\t\t
                              \n\t\t\t\t
                              \n\t\t\t\t
                              \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"approval-management-and-closure-rules-desk365\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
                              \n\t\t\t\t\t
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                              \n\t\t\t\t
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                              Step 8: Tracking approval and change requests <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
                              \n\t\t\t\t\t
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                              The <\/span>Approvals Menu <\/span>provides a centralized view of:<\/span>\u00a0<\/span><\/p>

                              • Approvals you\u2019ve requested.<\/span>\u00a0<\/span><\/li>
                              • Approvals assigned to you.<\/span>\u00a0<\/span><\/li>
                              • All approvals in the system.<\/span>\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
                                \n\t\t\t\t\t
                                \n\t\t\t\t
                                \n\t\t\t\t
                                \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"tracking-approval-change-requests-desk365\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
                                \n\t\t\t\t\t
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                                By following this guide, you can configure and manage <\/span>change\/<\/span><\/span>approval management workflows<\/span><\/span> in Desk365 to suit your organization\u2019s needs, ensuring a smooth and efficient process for handling requests.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":16,"featured_media":0,"parent":30452,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-30453","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/30453","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=30453"}],"version-history":[{"count":27,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/30453\/revisions"}],"predecessor-version":[{"id":35890,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/30453\/revisions\/35890"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/30452"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=30453"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=30453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}