{"id":30613,"date":"2025-02-22T10:06:45","date_gmt":"2025-02-22T10:06:45","guid":{"rendered":"https:\/\/help.desk365.io\/en\/?post_type=docs&#038;p=30613"},"modified":"2026-03-16T07:38:46","modified_gmt":"2026-03-16T07:38:46","slug":"deleted-and-suspended-contacts","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/deleted-and-suspended-contacts\/","title":{"rendered":"Understanding deleted and suspended contacts in Desk365"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"30613\" class=\"elementor elementor-30613\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bbc2535 e-flex e-con-boxed e-con e-parent\" data-id=\"bbc2535\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-708b707 elementor-widget elementor-widget-template\" data-id=\"708b707\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3c4dd3 elementor-widget elementor-widget-text-editor\" data-id=\"c3c4dd3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Effective contact management is essential for maintaining an organized and efficient helpdesk. Desk365 offers multiple ways to handle unwanted, inactive, or problematic contacts through <\/span>suspension, deletion, and permanent deletion<span data-contrast=\"auto\">. Understanding these processes helps ensure that your system remains clutter-free while also complying with data privacy regulations like GDPR.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">This guide explores how Desk365 handles contact deletion and suspension, their impact on associated tickets, and the steps to restore or permanently remove contacts when needed.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-739304d e-flex e-con-boxed e-con e-parent\" data-id=\"739304d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9bb3741 elementor-widget elementor-widget-heading\" data-id=\"9bb3741\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Suspended contacts: What happens and why? <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24fea44 e-flex e-con-boxed e-con e-parent\" data-id=\"24fea44\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41b047f elementor-widget elementor-widget-text-editor\" data-id=\"41b047f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW170881453 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW170881453 BCX0\">Suspended contacts are users whose ability to create new tickets is blocked by the system. This feature is particularly useful for filtering out contacts that repeatedly <\/span><span class=\"NormalTextRun SCXW170881453 BCX0\">submit<\/span><span class=\"NormalTextRun SCXW170881453 BCX0\"> spam or irrelevant tickets, helping to <\/span><span class=\"NormalTextRun SCXW170881453 BCX0\">maintain<\/span><span class=\"NormalTextRun SCXW170881453 BCX0\"> the integrity of your support system.<\/span><\/span><span class=\"EOP SCXW170881453 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3147ed7 e-flex e-con-boxed e-con e-parent\" data-id=\"3147ed7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-566cdf5 elementor-widget elementor-widget-heading\" data-id=\"566cdf5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How does a contact get suspended? <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a05817 e-flex e-con-boxed e-con e-parent\" data-id=\"2a05817\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af58468 elementor-widget elementor-widget-text-editor\" data-id=\"af58468\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW177788380 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW177788380 BCX0\">A contact is automatically suspended when an agent marks one of their tickets as <\/span><\/span><span class=\"TextRun SCXW177788380 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW177788380 BCX0\">spam<\/span><\/span><span class=\"TextRun SCXW177788380 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW177788380 BCX0\">.\u00a0<\/span><\/span><span class=\"EOP SCXW177788380 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bd15748 e-flex e-con-boxed e-con e-parent\" data-id=\"bd15748\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9faa72e elementor-widget elementor-widget-image\" data-id=\"9faa72e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/marking-a-ticket-as-spam-desk365-helpdesk-1024x484.webp\" class=\"attachment-large size-large wp-image-32666\" alt=\"marking-a-ticket-as-spam-desk365-helpdesk\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/marking-a-ticket-as-spam-desk365-helpdesk-1024x484.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/marking-a-ticket-as-spam-desk365-helpdesk-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/marking-a-ticket-as-spam-desk365-helpdesk-768x363.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/marking-a-ticket-as-spam-desk365-helpdesk-1536x726.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/marking-a-ticket-as-spam-desk365-helpdesk.webp 1917w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d2a7968 e-flex e-con-boxed e-con e-parent\" data-id=\"d2a7968\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12f9079 elementor-widget elementor-widget-text-editor\" data-id=\"12f9079\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW263386708 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW263386708 BCX0\">Once a <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW263386708 BCX0\">contact<\/span><span class=\"NormalTextRun SCXW263386708 BCX0\"> is suspended, all tickets they have previously <\/span><span class=\"NormalTextRun SCXW263386708 BCX0\">submitted<\/span><span class=\"NormalTextRun SCXW263386708 BCX0\"> are <\/span><\/span><span class=\"TextRun SCXW263386708 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW263386708 BCX0\">moved to the Spam Tickets view<\/span><\/span><span class=\"TextRun SCXW263386708 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW263386708 BCX0\">.<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59397b6 e-flex e-con-boxed e-con e-parent\" data-id=\"59397b6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e19bc77 elementor-widget elementor-widget-image\" data-id=\"e19bc77\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"482\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/spam-ticket-view-desk365-helpdesk-1024x482.webp\" class=\"attachment-large size-large wp-image-32668\" alt=\"spam-ticket-view-desk365-helpdesk\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/spam-ticket-view-desk365-helpdesk-1024x482.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/spam-ticket-view-desk365-helpdesk-300x141.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/spam-ticket-view-desk365-helpdesk-768x361.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/spam-ticket-view-desk365-helpdesk-1536x722.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/spam-ticket-view-desk365-helpdesk.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dcf78cb e-flex e-con-boxed e-con e-parent\" data-id=\"dcf78cb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46da3bf elementor-widget elementor-widget-heading\" data-id=\"46da3bf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Impact on tickets and future communication <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18ed5bb e-flex e-con-boxed e-con e-parent\" data-id=\"18ed5bb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77c2f2a elementor-widget elementor-widget-text-editor\" data-id=\"77c2f2a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW239353603 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW239353603 BCX0\">Once a <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW239353603 BCX0\">contact<\/span><span class=\"NormalTextRun SCXW239353603 BCX0\"> is suspended, they are unable to <\/span><span class=\"NormalTextRun SCXW239353603 BCX0\">submit<\/span><span class=\"NormalTextRun SCXW239353603 BCX0\"> any new tickets. Any emails they send will <\/span><span class=\"NormalTextRun SCXW239353603 BCX0\">be blocked<\/span><span class=\"NormalTextRun SCXW239353603 BCX0\">\u00a0by the helpdesk, preventing further spam or unwanted interactions. <\/span><\/span><span class=\"EOP SCXW239353603 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56ad0c3 e-flex e-con-boxed e-con e-parent\" data-id=\"56ad0c3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7224163 elementor-widget elementor-widget-image\" data-id=\"7224163\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"492\" height=\"492\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/mark-ticket-as-spam-desk365-helpdesk.webp\" class=\"attachment-large size-large wp-image-32669\" alt=\"mark-ticket-as-spam-desk365-helpdesk\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/mark-ticket-as-spam-desk365-helpdesk.webp 492w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/mark-ticket-as-spam-desk365-helpdesk-300x300.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/mark-ticket-as-spam-desk365-helpdesk-150x150.webp 150w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/mark-ticket-as-spam-desk365-helpdesk-70x70.webp 70w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/mark-ticket-as-spam-desk365-helpdesk-16x16.webp 16w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/mark-ticket-as-spam-desk365-helpdesk-18x18.webp 18w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/mark-ticket-as-spam-desk365-helpdesk-20x20.webp 20w\" sizes=\"(max-width: 492px) 100vw, 492px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6bfaa82 e-flex e-con-boxed e-con e-parent\" data-id=\"6bfaa82\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e562fd0 elementor-widget elementor-widget-heading\" data-id=\"e562fd0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How to restore a suspended contact <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45c4a93 e-flex e-con-boxed e-con e-parent\" data-id=\"45c4a93\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-392a9c9 elementor-widget elementor-widget-text-editor\" data-id=\"392a9c9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If a contact was mistakenly suspended, they can be easily restored. To reactivate a suspended contact, follow these steps:\u00a0<\/p><ul><li>Navigate to the Accounts &gt; Contacts &gt; Suspended Contacts section in Desk365.\u00a0<\/li><li>Locate the contact that needs to be restored.\u00a0<\/li><li>Click on the Restore button.\u00a0<\/li><\/ul><p>Additionally, the contact will also be restored when the spam ticket is recovered.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-213ad6e e-flex e-con-boxed e-con e-parent\" data-id=\"213ad6e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53c1283 elementor-widget elementor-widget-image\" data-id=\"53c1283\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"483\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/restore-a-suspended-contact-desk365-1024x483.webp\" class=\"attachment-large size-large wp-image-32670\" alt=\"restore-a-suspended-contact-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/restore-a-suspended-contact-desk365-1024x483.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/restore-a-suspended-contact-desk365-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/restore-a-suspended-contact-desk365-768x362.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/restore-a-suspended-contact-desk365-1536x725.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/restore-a-suspended-contact-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-66992db e-flex e-con-boxed e-con e-parent\" data-id=\"66992db\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d67396b elementor-widget elementor-widget-text-editor\" data-id=\"d67396b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW173724960 BCX0\">Once restored, the contact will be<\/span><span class=\"NormalTextRun SCXW173724960 BCX0\"> moved to the \u2019All Contacts\u2019 list<\/span> <span class=\"NormalTextRun SCXW173724960 BCX0\">and you<\/span><span class=\"NormalTextRun SCXW173724960 BCX0\"> will be<\/span><span class=\"NormalTextRun SCXW173724960 BCX0\"> able to <\/span><span class=\"NormalTextRun SCXW173724960 BCX0\">submit<\/span><span class=\"NormalTextRun SCXW173724960 BCX0\"> new tickets. Additionally, all tickets that were marked as spam<\/span><span class=\"NormalTextRun CommentStart SCXW173724960 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW173724960 BCX0\">will be moved back to the active queue.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd3dfc2 e-flex e-con-boxed e-con e-parent\" data-id=\"cd3dfc2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24f523c elementor-widget elementor-widget-heading\" data-id=\"24f523c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Deleted contacts: What happens when you delete a contact? <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf3d136 e-flex e-con-boxed e-con e-parent\" data-id=\"bf3d136\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e16e92e elementor-widget elementor-widget-text-editor\" data-id=\"e16e92e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW240970773 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW240970773 BCX0\">Deleted contacts are users whose ability to create new tickets is blocked by the system. <\/span><\/span><span class=\"TextRun SCXW240970773 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW240970773 BCX0\">When a contact is <\/span><span class=\"NormalTextRun SCXW240970773 BCX0\">deleted<\/span><span class=\"NormalTextRun SCXW240970773 BCX0\">, they are moved to the Deleted Contacts list, and their status is marked as <\/span><span class=\"NormalTextRun SCXW240970773 BCX0\">deleted<\/span><span class=\"NormalTextRun SCXW240970773 BCX0\">. <\/span><span class=\"NormalTextRun SCXW240970773 BCX0\">While their past ticket history is <\/span><span class=\"NormalTextRun SCXW240970773 BCX0\">retained<\/span><span class=\"NormalTextRun SCXW240970773 BCX0\"> in the <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW240970773 BCX0\">All Tickets<\/span><span class=\"NormalTextRun SCXW240970773 BCX0\"> view<\/span><span class=\"NormalTextRun SCXW240970773 BCX0\">, they can no longer create new tickets or interact with any previously created tickets, <\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW240970773 BCX0\">similar to<\/span><span class=\"NormalTextRun SCXW240970773 BCX0\"> how spammed contacts are treated.<\/span><span class=\"NormalTextRun SCXW240970773 BCX0\"> This ensures that deleted contacts are no longer active in the system.<\/span><\/span><span class=\"EOP SCXW240970773 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-02e097f e-flex e-con-boxed e-con e-parent\" data-id=\"02e097f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9512ab1 elementor-widget elementor-widget-heading\" data-id=\"9512ab1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How to delete a contact? <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8109a64 e-flex e-con-boxed e-con e-parent\" data-id=\"8109a64\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-000bd36 elementor-widget elementor-widget-text-editor\" data-id=\"000bd36\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A contact can be deleted manually by an agent through the All Contacts tab in Desk365. When a contact is deleted, the following changes take place:\u00a0<\/p><ul><li>The contact is moved from the All Contacts\u00a0to the Deleted Contacts list.\u00a0<\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\">The contact can no longer submit new tickets\u00a0<\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\">Their existing tickets remain in the All Tickets view, with the contact marked as deleted.\u00a0<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7933f4a e-flex e-con-boxed e-con e-parent\" data-id=\"7933f4a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86cd7fa elementor-widget elementor-widget-image\" data-id=\"86cd7fa\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"483\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/deleting-a-contact-desk365-helpdesk-1024x483.webp\" class=\"attachment-large size-large wp-image-32671\" alt=\"deleting-a-contact-desk365-helpdesk\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/deleting-a-contact-desk365-helpdesk-1024x483.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/deleting-a-contact-desk365-helpdesk-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/deleting-a-contact-desk365-helpdesk-768x362.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/deleting-a-contact-desk365-helpdesk-1536x725.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/deleting-a-contact-desk365-helpdesk.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-febb5cb e-flex e-con-boxed e-con e-parent\" data-id=\"febb5cb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ffc8484 elementor-widget elementor-widget-heading\" data-id=\"ffc8484\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Impact on tickets and future communication <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cbe2cde e-flex e-con-boxed e-con e-parent\" data-id=\"cbe2cde\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e4f600 elementor-widget elementor-widget-text-editor\" data-id=\"0e4f600\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW180605670 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW180605670 BCX0\">Once a contact is <\/span><span class=\"NormalTextRun SCXW180605670 BCX0\">deleted<\/span><span class=\"NormalTextRun SCXW180605670 BCX0\">, they are blocked from raising new tickets. However, their existing tickets will remain in the <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW180605670 BCX0\">All Tickets<\/span><span class=\"NormalTextRun SCXW180605670 BCX0\"> view, with the contact marked as <\/span><span class=\"NormalTextRun SCXW180605670 BCX0\">deleted<\/span><span class=\"NormalTextRun SCXW180605670 BCX0\">, ensuring past interactions are still accessible for reference.<\/span><\/span><span class=\"EOP SCXW180605670 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c14018e e-flex e-con-boxed e-con e-parent\" data-id=\"c14018e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31bad49 elementor-widget elementor-widget-image\" data-id=\"31bad49\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"487\" height=\"387\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/delete-contact-dialog-box-desk365-helpdesk.webp\" class=\"attachment-large size-large wp-image-32672\" alt=\"\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/delete-contact-dialog-box-desk365-helpdesk.webp 487w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/delete-contact-dialog-box-desk365-helpdesk-300x238.webp 300w\" sizes=\"(max-width: 487px) 100vw, 487px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e47ed86 e-flex e-con-boxed e-con e-parent\" data-id=\"e47ed86\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b045a9 elementor-widget elementor-widget-heading\" data-id=\"4b045a9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How to restore a deleted contact <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e96a90 e-flex e-con-boxed e-con e-parent\" data-id=\"4e96a90\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b8a178 elementor-widget elementor-widget-text-editor\" data-id=\"0b8a178\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If you need to recover a deleted contact, follow these steps:\u00a0<\/p><ul><li>Navigate to the Deleted Contacts tab in Desk365.\u00a0<\/li><li>Locate the contact you wish to restore.\u00a0<\/li><li>Click on Restore Contact.\u00a0<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1cacc4d e-flex e-con-boxed e-con e-parent\" data-id=\"1cacc4d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54217c6 elementor-widget elementor-widget-image\" data-id=\"54217c6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"482\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/restoring-a-deleted-contact-desk365-1024x482.webp\" class=\"attachment-large size-large wp-image-32673\" alt=\"restoring-a-deleted-contact-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/restoring-a-deleted-contact-desk365-1024x482.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/restoring-a-deleted-contact-desk365-300x141.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/restoring-a-deleted-contact-desk365-768x361.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/restoring-a-deleted-contact-desk365-1536x722.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/restoring-a-deleted-contact-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6090fed e-flex e-con-boxed e-con e-parent\" data-id=\"6090fed\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b366431 elementor-widget elementor-widget-text-editor\" data-id=\"b366431\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW153949576 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW153949576 BCX0\">Once restored, the contact becomes active again and is moved to the \u201cAll Contacts\u201d list and is no longer blocked from <\/span><span class=\"NormalTextRun SCXW153949576 BCX0\">submitting<\/span><span class=\"NormalTextRun SCXW153949576 BCX0\"> new tickets. <\/span><\/span><span class=\"EOP SCXW153949576 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fea50e2 e-flex e-con-boxed e-con e-parent\" data-id=\"fea50e2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfdce0d elementor-widget elementor-widget-heading\" data-id=\"cfdce0d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Delete forever: GDPR compliance and user requests <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a6c9e04 e-flex e-con-boxed e-con e-parent\" data-id=\"a6c9e04\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ebb356 elementor-widget elementor-widget-text-editor\" data-id=\"5ebb356\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Under\u00a0<\/span><a href=\"https:\/\/help.desk365.io\/en\/articles\/gdpr-compliance\/\"><span data-contrast=\"none\">GDPR<\/span><\/a><span data-contrast=\"auto\">, users have the right to request that their data be permanently deleted. When a contact requests to have their information removed from the system, it is important to process this request as per GDPR requirements.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">When you Delete Forever a contact, you remove all associated data, including tickets and previous interactions. This is a critical step to comply with privacy regulations and ensure the contact\u2019s data is fully erased from the system.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><b><i><span data-contrast=\"auto\">Note<\/span><\/i><\/b><span data-contrast=\"auto\">: C<\/span><span data-contrast=\"auto\">ontacts who are deleted forever can sign up again as a new contact if they wish to re-engage with the system.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-941c73c e-flex e-con-boxed e-con e-parent\" data-id=\"941c73c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36999d1 elementor-widget elementor-widget-heading\" data-id=\"36999d1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to permanently delete a contact <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41b4d69 e-flex e-con-boxed e-con e-parent\" data-id=\"41b4d69\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b4ffd7 elementor-widget elementor-widget-text-editor\" data-id=\"5b4ffd7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">To permanently delete a contact and all associated data, follow these steps:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><ul><li><span data-contrast=\"auto\">Navigate to either the Deleted Contacts or Suspended Contacts tab.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Select the contact(s) you want to remove.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Click on the <\/span>Delete Forever<span data-contrast=\"auto\"> button.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8f3d771 e-flex e-con-boxed e-con e-parent\" data-id=\"8f3d771\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eca2dc7 elementor-widget elementor-widget-image\" data-id=\"eca2dc7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"482\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/delete-a-contact-forever-desk365-helpdesk-1024x482.webp\" class=\"attachment-large size-large wp-image-32674\" alt=\"delete-a-contact-forever-desk365-helpdesk\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/delete-a-contact-forever-desk365-helpdesk-1024x482.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/delete-a-contact-forever-desk365-helpdesk-300x141.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/delete-a-contact-forever-desk365-helpdesk-768x361.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/delete-a-contact-forever-desk365-helpdesk-1536x722.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/delete-a-contact-forever-desk365-helpdesk.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-70585d2 e-flex e-con-boxed e-con e-parent\" data-id=\"70585d2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1277ecd elementor-widget elementor-widget-text-editor\" data-id=\"1277ecd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW126346505 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW126346505 BCX0\">Once this action is performed, the contact and all associated records, including tickets, will be <\/span><\/span><span class=\"TextRun SCXW126346505 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW126346505 BCX0\">permanently <\/span><span class=\"NormalTextRun SCXW126346505 BCX0\">deleted<\/span><span class=\"NormalTextRun SCXW126346505 BCX0\"> from Desk365<\/span><\/span><span class=\"TextRun SCXW126346505 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW126346505 BCX0\">. This action cannot be undone, so it is crucial to double-check before <\/span><span class=\"NormalTextRun SCXW126346505 BCX0\">proceeding<\/span><span class=\"NormalTextRun SCXW126346505 BCX0\">.<\/span><\/span><span class=\"EOP SCXW126346505 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68fc523 e-flex e-con-boxed e-con e-parent\" data-id=\"68fc523\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa8ea3e elementor-widget elementor-widget-heading\" data-id=\"fa8ea3e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Impact of permanent deletion <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8e3467 e-flex e-con-boxed e-con e-parent\" data-id=\"f8e3467\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a76200c elementor-widget elementor-widget-text-editor\" data-id=\"a76200c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"14\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">The contact is<\/span><span data-contrast=\"auto\"> completely removed from Desk365.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"14\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">All associated tickets, records, and interactions are erased forever.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c40c2e e-flex e-con-boxed e-con e-parent\" data-id=\"6c40c2e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cce01a3 elementor-widget elementor-widget-image\" data-id=\"cce01a3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"488\" height=\"417\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/delete-contact-forever-helpdesk-ticketing-desk365.webp\" class=\"attachment-large size-large wp-image-32675\" alt=\"delete-contact-forever-helpdesk-ticketing-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/delete-contact-forever-helpdesk-ticketing-desk365.webp 488w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/delete-contact-forever-helpdesk-ticketing-desk365-300x256.webp 300w\" sizes=\"(max-width: 488px) 100vw, 488px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2642b12 e-flex e-con-boxed e-con e-parent\" data-id=\"2642b12\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed24236 elementor-widget elementor-widget-text-editor\" data-id=\"ed24236\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><em><strong><span class=\"TextRun SCXW78651758 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW78651758 BCX0\">Warning:<\/span><\/span><\/strong><\/em><span class=\"TextRun SCXW78651758 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW78651758 BCX0\"> Once a <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed GrammarErrorHighlight SCXW78651758 BCX0\">contact<\/span><span class=\"NormalTextRun SCXW78651758 BCX0\"> is permanently <\/span><span class=\"NormalTextRun SCXW78651758 BCX0\">deleted<\/span><span class=\"NormalTextRun SCXW78651758 BCX0\">, there is no way to recover their tickets or associated data. <\/span><span class=\"NormalTextRun SCXW78651758 BCX0\">If there is any possibility that the contact might return, consider <\/span><\/span><span class=\"TextRun SCXW78651758 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW78651758 BCX0\">suspending<\/span><\/span><span class=\"TextRun SCXW78651758 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW78651758 BCX0\"> or <\/span><\/span><span class=\"TextRun SCXW78651758 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW78651758 BCX0\">deleting (but not permanently removing)<\/span><\/span><span class=\"TextRun SCXW78651758 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW78651758 BCX0\"> them instead.<\/span><\/span><span class=\"EOP SCXW78651758 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cdb3148 e-flex e-con-boxed e-con e-parent\" data-id=\"cdb3148\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-040c315 elementor-widget elementor-widget-heading\" data-id=\"040c315\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comparison: Suspended contacts vs. Deleted contacts <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8d130d9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8d130d9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-bf6bed8\" data-id=\"bf6bed8\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d6bc89c elementor-widget elementor-widget-heading\" data-id=\"d6bc89c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Feature <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-f7767b3\" data-id=\"f7767b3\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bce7bd3 elementor-widget elementor-widget-heading\" data-id=\"bce7bd3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Suspended Contacts<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-28eb58c\" data-id=\"28eb58c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e052dce elementor-widget elementor-widget-heading\" data-id=\"e052dce\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Deleted Contacts<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-09c2daa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"09c2daa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-da87484\" data-id=\"da87484\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b7cc56c elementor-widget elementor-widget-heading\" data-id=\"b7cc56c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Emails Blocked? <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-ca99054\" data-id=\"ca99054\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0d5f0ae elementor-widget elementor-widget-heading\" data-id=\"0d5f0ae\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Yes<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-ec77d45\" data-id=\"ec77d45\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ce84d7 elementor-widget elementor-widget-heading\" data-id=\"5ce84d7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Yes <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a804a8b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a804a8b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-e793307\" data-id=\"e793307\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f2cfc4 elementor-widget elementor-widget-heading\" data-id=\"6f2cfc4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Tickets Moved? <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1a8c9b2\" data-id=\"1a8c9b2\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7992b21 elementor-widget elementor-widget-heading\" data-id=\"7992b21\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Yes, to Spam Tickets <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-c470d94\" data-id=\"c470d94\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-11a3a55 elementor-widget elementor-widget-heading\" data-id=\"11a3a55\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Remain in All Tickets view <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dce727a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dce727a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-31dbfde\" data-id=\"31dbfde\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-14d019f elementor-widget elementor-widget-heading\" data-id=\"14d019f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Can Contact Raise New Tickets? <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-8409134\" data-id=\"8409134\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ce2cf7 elementor-widget elementor-widget-heading\" data-id=\"2ce2cf7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">No <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-c7b428d\" data-id=\"c7b428d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a1e752 elementor-widget elementor-widget-heading\" data-id=\"7a1e752\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">No <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8baf196 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8baf196\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7394d57\" data-id=\"7394d57\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc5ab68 elementor-widget elementor-widget-heading\" data-id=\"bc5ab68\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Can Contact Be Restored? <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-e8d0b64\" data-id=\"e8d0b64\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-265ee6e elementor-widget elementor-widget-heading\" data-id=\"265ee6e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Yes <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-e31bac5\" data-id=\"e31bac5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-79b7437 elementor-widget elementor-widget-heading\" data-id=\"79b7437\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Yes<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4923210 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4923210\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-04fcbdf\" data-id=\"04fcbdf\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a5c8e4 elementor-widget elementor-widget-heading\" data-id=\"6a5c8e4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Trash Policy? <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-0b75dec\" data-id=\"0b75dec\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ec35f11 elementor-widget elementor-widget-heading\" data-id=\"ec35f11\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Not applicable <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1c95fbf\" data-id=\"1c95fbf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-19a595d elementor-widget elementor-widget-heading\" data-id=\"19a595d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Tickets in Trash auto-deleted after 30 days <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c9c3bd8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c9c3bd8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-ff31d24\" data-id=\"ff31d24\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e186c3a elementor-widget elementor-widget-heading\" data-id=\"e186c3a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">GDPR Compliance? <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-70a8a2d\" data-id=\"70a8a2d\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c12388a elementor-widget elementor-widget-heading\" data-id=\"c12388a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">No impact <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-c793bce\" data-id=\"c793bce\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e2666f elementor-widget elementor-widget-heading\" data-id=\"7e2666f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Required if contact requests deletion <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-0440889 e-flex e-con-boxed e-con e-parent\" data-id=\"0440889\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ff26bf elementor-widget elementor-widget-heading\" data-id=\"1ff26bf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Best practices for managing contacts in Desk365 <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f083f6c e-flex e-con-boxed e-con e-parent\" data-id=\"f083f6c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1384f5 elementor-widget elementor-widget-text-editor\" data-id=\"d1384f5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ol><li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"15\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Use suspension for spam contacts:<\/span><\/b><span data-contrast=\"auto\"> If a contact frequently sends spam or irrelevant tickets but may return in the future, suspending them is a better option. Suspended contacts&#8217; tickets will not appear in the &#8220;All Tickets&#8221; list, keeping it clutter-free. Additionally, suspending the contact will revoke their access to the system, preventing them from interacting with future tickets until they are unsuspended.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"15\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Delete contacts only when necessary:<\/span><\/b><span data-contrast=\"auto\"> If a user no longer requires support or requests deletion, remove them from the system. Deleting contacts ensures their previous tickets are retained in the &#8220;All Tickets&#8221; list\u00a0for auditing purposes. It also permanently removes the user\u2019s access, preventing any future interaction.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"15\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Be cautious with \u2018Delete Forever\u2019:<\/span><\/b><span data-contrast=\"auto\"> This option should only be used when full data erasure is required, especially in cases of GDPR compliance.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li data-leveltext=\"%1.\" data-font=\"\" data-listid=\"15\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Review spam tickets regularly:<\/span><\/b><span data-contrast=\"auto\"> Mistakenly flagged tickets should be reviewed and restored to ensure no important communications are lost.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ec08ed1 e-flex e-con-boxed e-con e-parent\" data-id=\"ec08ed1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e772812 elementor-widget elementor-widget-text-editor\" data-id=\"e772812\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW158113868 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW158113868 BCX0\">Desk365 provides<\/span><\/span><span class=\"TextRun SCXW158113868 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"> <span class=\"NormalTextRun SCXW158113868 BCX0\">flexible<\/span><span class=\"NormalTextRun SCXW158113868 BCX0\"> and <\/span><span class=\"NormalTextRun SCXW158113868 BCX0\">efficient<\/span><span class=\"NormalTextRun SCXW158113868 BCX0\"> options to manage unwanted contacts while <\/span><span class=\"NormalTextRun SCXW158113868 BCX0\">maintaining<\/span><span class=\"NormalTextRun SCXW158113868 BCX0\"> data integrity. By understanding the differences between <\/span><span class=\"NormalTextRun SCXW158113868 BCX0\">suspension, deletion, and permanent deletion<\/span><span class=\"NormalTextRun SCXW158113868 BCX0\">, you can keep your helpdesk organized while also <\/span><span class=\"NormalTextRun SCXW158113868 BCX0\">complying with<\/span><span class=\"NormalTextRun SCXW158113868 BCX0\"> data privacy regulations.<\/span><\/span><span class=\"EOP SCXW158113868 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":16,"featured_media":0,"parent":17824,"menu_order":8,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-30613","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/30613","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=30613"}],"version-history":[{"count":35,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/30613\/revisions"}],"predecessor-version":[{"id":35677,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/30613\/revisions\/35677"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/17824"}],"prev":[{"title":"Share tickets with specific contacts using the \"Share To\" feature","link":"https:\/\/help.desk365.io\/en\/articles\/share-to-feature-share-tickets-with-specific-contacts\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/27383"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=30613"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=30613"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}