{"id":30803,"date":"2025-02-26T08:06:08","date_gmt":"2025-02-26T08:06:08","guid":{"rendered":"https:\/\/help.desk365.io\/en\/docs\/ai-for-ticketing\/ai-for-ticketing\/ai-actions-in-desk365\/"},"modified":"2026-03-17T21:18:16","modified_gmt":"2026-03-17T21:18:16","slug":"ai-actions","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/ai-copilot\/","title":{"rendered":"AI Copilot in Desk365"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"30803\" class=\"elementor elementor-30803\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32f54f8 e-flex e-con-boxed e-con e-parent\" data-id=\"32f54f8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce1d2cd elementor-widget elementor-widget-template\" data-id=\"ce1d2cd\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35523\" class=\"elementor elementor-35523\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dbc061 e-flex e-con-boxed e-con e-parent\" data-id=\"9dbc061\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e5d324 elementor-widget elementor-widget-html\" data-id=\"4e5d324\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n<span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n<span style=\"display:inline-flex; align-items:center; gap:8px;\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n<circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n<path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n<span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n<\/span>\n<span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n<span style=\"display:inline-flex; align-items:center; gap:8px;\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n<circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n<path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n<span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n<\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a34bf9 elementor-widget elementor-widget-video\" data-id=\"1a34bf9\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/At9pToDAoeA?si=QuaI550W_rAPZ0t1&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24ad220 elementor-widget elementor-widget-text-editor\" data-id=\"24ad220\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Desk365\u2019s AI Copilot is a powerful AI-driven feature designed to enhance agent productivity by automating knowledge base creation and summarizing lengthy ticket conversations. With AI Copilot, agents can efficiently manage tickets, reduce manual effort, and improve customer support responses.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">AI Copilot<\/span><span data-contrast=\"auto\">\u00a0offers three key AI-powered options:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><ul><li><b><span data-contrast=\"auto\">Generate KB Article<\/span><\/b><span data-contrast=\"auto\"> \u2013 Automatically creates a knowledge base article from ticket details, making it easier to document solutions for future reference.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Summarize Ticket<\/span><\/b><span data-contrast=\"auto\"> \u2013 Generates a concise summary of ticket conversations, helping agents quickly grasp key details without scrolling through long threads.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><strong>Draft with AI<\/strong> \u2013 Helps agents quickly compose replies by rephrasing text, correcting grammar, and translating responses into multiple languages.<\/li><\/ul><p><span data-contrast=\"auto\">This guide will walk you through enabling and using AI Copilot step by step.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b1ade77 e-flex e-con-boxed e-con e-parent\" data-id=\"b1ade77\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f59258d elementor-widget elementor-widget-heading\" data-id=\"f59258d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Enabling AI Copilot<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5796431 e-flex e-con-boxed e-con e-parent\" data-id=\"5796431\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9557ffd elementor-widget elementor-widget-text-editor\" data-id=\"9557ffd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span data-contrast=\"auto\">Log in to your Desk365 account and navigate to Settings &gt; Productivity &gt;AI<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\"> Copilot<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Enable AI Copilot features for your helpdesk option. <\/span><span data-contrast=\"auto\">Toggle the setting to Enable AI Copilot<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e3d8ac0 e-flex e-con-boxed e-con e-parent\" data-id=\"e3d8ac0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3ce18a elementor-widget elementor-widget-image\" data-id=\"c3ce18a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/locating-ai-copilot-desk365-1024x485.webp\" class=\"attachment-large size-large wp-image-35433\" alt=\"locating-ai-copilot-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/locating-ai-copilot-desk365-1024x485.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/locating-ai-copilot-desk365-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/locating-ai-copilot-desk365-768x364.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/locating-ai-copilot-desk365-1536x727.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/locating-ai-copilot-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f7d2cc elementor-widget elementor-widget-text-editor\" data-id=\"8f7d2cc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"413\">Once enabled, you can configure how AI Copilot works for your helpdesk. Select the default language for AI-generated content from the dropdown. Then, choose the features you want to activate by checking the relevant options \u2014 Generate KB Article from ticket, Summarize ticket, and Draft with AI. You can enable one or all features based on your requirements.<\/p><p data-start=\"415\" data-end=\"589\" data-is-last-node=\"\" data-is-only-node=\"\">After selecting your preferred options, the changes are applied instantly, and the enabled AI capabilities will be available within the Ticket Details view for agents to use.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62c8e10 elementor-widget elementor-widget-image\" data-id=\"62c8e10\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"748\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/enabling-ai-copilot-desk365-1-1024x748.webp\" class=\"attachment-large size-large wp-image-35435\" alt=\"enabling-ai-copilot-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/enabling-ai-copilot-desk365-1-1024x748.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/enabling-ai-copilot-desk365-1-300x219.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/enabling-ai-copilot-desk365-1-768x561.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/enabling-ai-copilot-desk365-1.webp 1157w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6563b73 e-flex e-con-boxed e-con e-parent\" data-id=\"6563b73\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-90fd4d9 elementor-widget elementor-widget-heading\" data-id=\"90fd4d9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Using AI Copilot<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b805f57 e-flex e-con-boxed e-con e-parent\" data-id=\"b805f57\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cde249c elementor-widget elementor-widget-text-editor\" data-id=\"cde249c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">After enabling AI Copilot, agents will see it in the <\/span>Ticket Details<span data-contrast=\"auto\"> view.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><ol><li>Generate KB Article\u00a0<\/li><li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"4\" data-list-defn-props=\"{&quot;335551671&quot;:1,&quot;335552541&quot;:0,&quot;335559683&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0,46],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\">Summarize Ticket<span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"4\" data-list-defn-props=\"{&quot;335551671&quot;:1,&quot;335552541&quot;:0,&quot;335559683&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0,46],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\">Draft with AI<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aa5f3be e-flex e-con-boxed e-con e-parent\" data-id=\"aa5f3be\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a86a392 elementor-widget elementor-widget-image\" data-id=\"a86a392\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"502\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/ai-copilot-in-ticket-details-page-1024x502.webp\" class=\"attachment-large size-large wp-image-34802\" alt=\"ai-copilot-in-ticket-details-page\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/ai-copilot-in-ticket-details-page-1024x502.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/ai-copilot-in-ticket-details-page-300x147.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/ai-copilot-in-ticket-details-page-768x376.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/ai-copilot-in-ticket-details-page-1536x753.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/ai-copilot-in-ticket-details-page.webp 1847w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4806be6 elementor-widget elementor-widget-image\" data-id=\"4806be6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"482\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/draft-with-ai-in-desk365-1024x482.webp\" class=\"attachment-large size-large wp-image-34969\" alt=\"draft-with-ai-in-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/draft-with-ai-in-desk365-1024x482.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/draft-with-ai-in-desk365-300x141.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/draft-with-ai-in-desk365-768x361.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/draft-with-ai-in-desk365-1536x722.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/draft-with-ai-in-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-522b2ef e-flex e-con-boxed e-con e-parent\" data-id=\"522b2ef\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-766c5b4 elementor-widget elementor-widget-text-editor\" data-id=\"766c5b4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW38216196 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW38216196 BCX0\">Let\u2019s<\/span><span class=\"NormalTextRun SCXW38216196 BCX0\"> go through each feature step by step.<\/span><\/span><span class=\"EOP SCXW38216196 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f4b0d4 e-flex e-con-boxed e-con e-parent\" data-id=\"7f4b0d4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a79cc0e elementor-widget elementor-widget-heading\" data-id=\"a79cc0e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Generate KB Article <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-77172e9 e-flex e-con-boxed e-con e-parent\" data-id=\"77172e9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77a2f73 elementor-widget elementor-widget-text-editor\" data-id=\"77a2f73\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">The<a href=\"https:\/\/help.desk365.io\/en\/articles\/generate-kb-article-from-ticket\/\" target=\"_blank\" rel=\"noopener\"> Generate KB Article<\/a> option allows agents to convert ticket details into a knowledge base (KB) article. This helps document commonly asked questions and resolutions, reducing repetitive ticket handling.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><ul><li><span data-contrast=\"auto\">Open a ticket that contains a resolution you want to document.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Click on AI Copilot within the ticket details and select Generate KB Article.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">AI will process the ticket details and\u00a0draft a knowledge base article allowing agents to:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<br \/><\/span><span data-contrast=\"auto\">&#8211; Edit the content to refine the article.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<br \/><\/span><span data-contrast=\"auto\">&#8211; Regenerate if a different version is needed.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bcca92c e-flex e-con-boxed e-con e-parent\" data-id=\"bcca92c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4bcb418 elementor-widget elementor-widget-image\" data-id=\"4bcb418\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/generate-knowledge-base-article-using-ai-agent-1024x484.webp\" class=\"attachment-large size-large wp-image-35138\" alt=\"generate-knowledge-base-article-using-ai-agent\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/generate-knowledge-base-article-using-ai-agent-1024x484.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/generate-knowledge-base-article-using-ai-agent-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/generate-knowledge-base-article-using-ai-agent-768x363.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/generate-knowledge-base-article-using-ai-agent-1536x726.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/generate-knowledge-base-article-using-ai-agent.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f91bf02 e-flex e-con-boxed e-con e-parent\" data-id=\"f91bf02\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c613753 elementor-widget elementor-widget-text-editor\" data-id=\"c613753\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span data-contrast=\"auto\">Once satisfied, click Create Article. Choose the category and folder where you want to make the article available. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Click Publish to add the article to the knowledge base.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e6ca726 e-flex e-con-boxed e-con e-parent\" data-id=\"e6ca726\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2070c9a elementor-widget elementor-widget-heading\" data-id=\"2070c9a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Summarize Ticket <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4bb8985 e-flex e-con-boxed e-con e-parent\" data-id=\"4bb8985\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-afd8b14 elementor-widget elementor-widget-text-editor\" data-id=\"afd8b14\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">The <a href=\"https:\/\/help.desk365.io\/en\/articles\/summarize-ticket-using-ai\/\" target=\"_blank\" rel=\"noopener\">Summarize Ticket<\/a> option helps agents quickly review ticket conversations by generating a concise summary. This is useful when a ticket has multiple responses and interactions.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><ul><li><span data-contrast=\"auto\">Open a ticket that has a long conversation history.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"14\" data-list-defn-props=\"{&quot;134225954&quot;:true,&quot;134225961&quot;:true,&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Click on AI Copilot within the ticket details and select Summarize Ticket.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"14\" data-list-defn-props=\"{&quot;134225954&quot;:true,&quot;134225961&quot;:true,&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">AI will analyze the ticket conversation and generate a summary highlighting the key points <\/span><span data-contrast=\"auto\">allowing agents to:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<br \/><\/span><b><span data-contrast=\"auto\">&#8211; Regenerate<\/span><\/b><span data-contrast=\"auto\"> if a different summary is needed.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<br \/><\/span><b><span data-contrast=\"auto\">&#8211; Copy and Close<\/span><\/b><span data-contrast=\"auto\"> to save it to the clipboard for use in responses or notes<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de87322 e-flex e-con-boxed e-con e-parent\" data-id=\"de87322\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-149dd75 elementor-widget elementor-widget-image\" data-id=\"149dd75\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"482\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/summarize-long-ticket-conversations-using-ai-1024x482.webp\" class=\"attachment-large size-large wp-image-35137\" alt=\"summarize-long-ticket-conversations-using-ai\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/summarize-long-ticket-conversations-using-ai-1024x482.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/summarize-long-ticket-conversations-using-ai-300x141.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/summarize-long-ticket-conversations-using-ai-768x362.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/summarize-long-ticket-conversations-using-ai-1536x723.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/summarize-long-ticket-conversations-using-ai.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b238ca0 elementor-widget elementor-widget-heading\" data-id=\"b238ca0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Draft with AI<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8fd7f9 elementor-widget elementor-widget-text-editor\" data-id=\"d8fd7f9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The <a href=\"https:\/\/help.desk365.io\/en\/articles\/draft-with-ai\/\" target=\"_blank\" rel=\"noopener\">Draft with AI<\/a> option helps agents write faster and clearer ticket responses directly from the reply editor. It can rephrase messages, correct grammar, or translate replies into multiple languages, helping agents respond confidently and professionally.<\/p><ul><li>Open a ticket and type your response in the reply editor.<\/li><li>Click Draft with AI in the reply window.<\/li><li>Choose from the available options:<br \/>\u2013 Rephrase the response for clarity or tone<br \/>\u2013 Correct grammar automatically<br \/>\u2013 Translate the message into the required language<\/li><\/ul><p>Review the AI-generated version and replace the original text fully or partially as needed.<\/p><p>This helps agents save time while still keeping full control over the final response sent to the requester.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29f02e6 elementor-widget elementor-widget-image\" data-id=\"29f02e6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"902\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/translate-ticket-response-using-draft-with-ai.webp\" class=\"attachment-large size-large wp-image-34974\" alt=\"translate-ticket-response-using-draft-with-ai\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/translate-ticket-response-using-draft-with-ai.webp 680w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/02\/translate-ticket-response-using-draft-with-ai-226x300.webp 226w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ed40cb e-flex e-con-boxed e-con e-parent\" data-id=\"5ed40cb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45ac301 elementor-widget elementor-widget-text-editor\" data-id=\"45ac301\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>AI Copilot in Desk365 simplifies ticket handling by automating knowledge creation, conversation summaries, and response drafting. By enabling Generate KB Article, Summarize Ticket, and Draft with AI, agents can:<\/p><ul><li>Reduce repetitive work and improve response time<\/li><li>Build a well-documented knowledge base for future reference<\/li><li>Quickly grasp key details in lengthy ticket conversations<\/li><li>Write clear, professional responses faster with AI-assisted drafting<\/li><\/ul><p><span data-contrast=\"auto\">By leveraging AI-powered automation, <a href=\"https:\/\/www.desk365.io\/\" target=\"_blank\" rel=\"noopener\">Desk365<\/a> enhances the efficiency of support teams, ensuring faster resolutions and better customer experiences.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":16,"featured_media":0,"parent":30787,"menu_order":2,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-30803","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/30803","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=30803"}],"version-history":[{"count":39,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/30803\/revisions"}],"predecessor-version":[{"id":36153,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/30803\/revisions\/36153"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/30787"}],"next":[{"title":"How to use Desk365 AI's 'Generate KB Article' feature","link":"https:\/\/help.desk365.io\/en\/articles\/generate-kb-article-from-ticket\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/30823"}],"prev":[{"title":"AI Agent in Desk365","link":"https:\/\/help.desk365.io\/en\/articles\/ai-agent-setup-guide\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/34173"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=30803"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=30803"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}