{"id":31103,"date":"2025-04-19T06:59:47","date_gmt":"2025-04-19T06:59:47","guid":{"rendered":"https:\/\/help.desk365.io\/en\/?post_type=docs&p=31103"},"modified":"2026-03-17T06:16:41","modified_gmt":"2026-03-17T06:16:41","slug":"adding-agent-signature","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/adding-agent-signature\/","title":{"rendered":"Adding signatures in your helpdesk: Brand signature vs agent signature"},"content":{"rendered":"\t\t
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\n Available with:<\/span>\n \n \n \n <\/circle>\n <\/path>\n <\/svg>\n Standard<\/span>\n <\/span>\n \n |<\/span>\n \n \n \n <\/circle>\n <\/path>\n <\/svg>\n Plus<\/span>\n <\/span>\n \n |<\/span>\n \n \n \n <\/circle>\n <\/path>\n <\/svg>\n Premium<\/span>\n <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Looking to make your helpdesk responses more professional and personalized? With Desk365\u2019s Brand Signature and Agent Signature features, you can ensure every response from your support team leaves a great impression.<\/span>\u00a0<\/span><\/p>

Whether you’re managing a team of agents or replying to tickets yourself, these signature tools help bring consistency, clarity, and personality to your customer communications. In this guide, we\u2019ll break down what brand and agent signatures are, how they work, and how you can set them up in a few simple steps.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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What is a brand signature? <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A brand signature is a standard signature <\/span>usually <\/span>set by your helpdesk admin<\/span> but any agent with access to the Helpdesk Settings page (based on role permissions) can also create or update the brand signature.<\/span>\u00a0<\/span>The brand signature <\/span>automatically appears at the bottom of all outgoing responses from your suppo<\/span>rt t<\/span>eam. <\/span>It\u2019s<\/span> des<\/span>igned to <\/span>represent<\/span> your company or brand uniformly across all agents.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Once configured, your brand signature can automatically be appended to:<\/span>\u00a0<\/span><\/p>