{"id":31217,"date":"2025-05-10T06:06:18","date_gmt":"2025-05-10T06:06:18","guid":{"rendered":"https:\/\/help.desk365.io\/en\/?post_type=docs&#038;p=31217"},"modified":"2026-03-16T21:07:08","modified_gmt":"2026-03-16T21:07:08","slug":"exporting-tickets-from-the-support-portal","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/exporting-tickets-from-the-support-portal\/","title":{"rendered":"Exporting tickets from the support portal"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"31217\" class=\"elementor elementor-31217\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e8398a e-flex e-con-boxed e-con e-parent\" data-id=\"2e8398a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39e6ce7 elementor-widget elementor-widget-template\" data-id=\"39e6ce7\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aef0854 elementor-widget elementor-widget-text-editor\" data-id=\"aef0854\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p aria-level=\"2\"><span data-contrast=\"auto\">If you&#8217;ve submitted support tickets through the Desk365 Support Portal, you can easily export them to a CSV file. This is useful if you want to keep a copy for your records, review all your past requests, or share them with your team.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:299,&quot;335559739&quot;:299}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Follow the steps below to export your tickets:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcd1c4d elementor-widget elementor-widget-heading\" data-id=\"bcd1c4d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Steps to export tickets <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aad036d elementor-widget elementor-widget-text-editor\" data-id=\"aad036d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Navigate to your Desk365 Support Portal and sign in<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Click on the Tickets tab at the top of the page. This will take you to the Tickets view, where you can see all the tickets you\u2019ve submitted.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34d979b elementor-widget elementor-widget-image\" data-id=\"34d979b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"639\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/desk365-support-portal-1024x639.webp\" class=\"attachment-large size-large wp-image-35142\" alt=\"desk365-support-portal\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/desk365-support-portal-1024x639.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/desk365-support-portal-300x187.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/desk365-support-portal-768x479.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/desk365-support-portal.webp 1462w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0199d14 elementor-widget elementor-widget-text-editor\" data-id=\"0199d14\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span class=\"TextRun SCXW177487309 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW177487309 BCX0\">On the top-right of the page, <\/span><span class=\"NormalTextRun SCXW177487309 BCX0\">next to <\/span><span class=\"NormalTextRun SCXW177487309 BCX0\">the Export button<\/span><\/span><span class=\"TextRun SCXW177487309 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW177487309 BCX0\">, <\/span><span class=\"NormalTextRun SCXW177487309 BCX0\">you\u2019ll<\/span><span class=\"NormalTextRun SCXW177487309 BCX0\"> be able to choose <\/span><\/span><span class=\"TextRun SCXW177487309 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW177487309 BCX0\">between exporting<\/span><span class=\"NormalTextRun SCXW177487309 BCX0\"> \u201c<\/span><span class=\"NormalTextRun SCXW177487309 BCX0\">A<\/span><span class=\"NormalTextRun SCXW177487309 BCX0\">ll <\/span><span class=\"NormalTextRun SCXW177487309 BCX0\">T<\/span><span class=\"NormalTextRun SCXW177487309 BCX0\">ickets<\/span><span class=\"NormalTextRun SCXW177487309 BCX0\">\u201d, &#8220;Department or Company Tickets&#8221;,<\/span><span class=\"NormalTextRun SCXW177487309 BCX0\"> \u201c<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW177487309 BCX0\">Tickets Created by Me\u201d and<\/span>\u00a0<span class=\"NormalTextRun SCXW177487309 BCX0\">\u201d<\/span> <span class=\"NormalTextRun SCXW177487309 BCX0\">T<\/span><span class=\"NormalTextRun SCXW177487309 BCX0\">ickets <\/span><span class=\"NormalTextRun SCXW177487309 BCX0\">S<\/span><span class=\"NormalTextRun SCXW177487309 BCX0\">hared with <\/span><span class=\"NormalTextRun SCXW177487309 BCX0\">M<\/span><span class=\"NormalTextRun SCXW177487309 BCX0\">e<\/span><span class=\"NormalTextRun SCXW177487309 BCX0\">\u201d<\/span><span class=\"NormalTextRun SCXW177487309 BCX0\">.<\/span><\/span><span class=\"TextRun SCXW177487309 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW177487309 BCX0\"> This gives you flexibility in selecting the scope of the tickets you want to include in your export.<\/span><\/span><span class=\"EOP SCXW177487309 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-819c6e3 elementor-widget elementor-widget-image\" data-id=\"819c6e3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"627\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/export-tickets-from-support-portal-desk365-1-1024x627.webp\" class=\"attachment-large size-large wp-image-35144\" alt=\"export-tickets-from-support-portal-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/export-tickets-from-support-portal-desk365-1-1024x627.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/export-tickets-from-support-portal-desk365-1-300x184.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/export-tickets-from-support-portal-desk365-1-768x470.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/export-tickets-from-support-portal-desk365-1.webp 1495w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d6f174 elementor-widget elementor-widget-text-editor\" data-id=\"6d6f174\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span data-contrast=\"auto\">Next, click on export. You can now filter your tickets by:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<br \/><\/span><b><span data-contrast=\"auto\">&#8211; Created Time<\/span><\/b><span data-contrast=\"auto\"> \u2013 Sort tickets based on when they were created.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<br \/><\/span><b><span data-contrast=\"auto\">&#8211; Resolved Time<\/span><\/b><span data-contrast=\"auto\"> \u2013 Filter tickets by the date they were marked as resolved.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<br \/><\/span><b><span data-contrast=\"auto\">&#8211; Closed Time<\/span><\/b><span data-contrast=\"auto\"> \u2013 View tickets based on when they were officially closed.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<br \/><\/span><b><span data-contrast=\"auto\">&#8211; Date Range<\/span><\/b><span data-contrast=\"auto\"> \u2013 Select a time frame, like the last 4 weeks, to narrow down the export.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f499d1f elementor-widget elementor-widget-image\" data-id=\"f499d1f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"578\" height=\"902\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/export-tickets-created-by-me.webp\" class=\"attachment-large size-large wp-image-35147\" alt=\"export-tickets-created-by-me\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/export-tickets-created-by-me.webp 578w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/export-tickets-created-by-me-192x300.webp 192w\" sizes=\"(max-width: 578px) 100vw, 578px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62359d1 elementor-widget elementor-widget-text-editor\" data-id=\"62359d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span class=\"TextRun SCXW261243985 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW261243985 BCX0\">You can then s<\/span><span class=\"NormalTextRun SCXW261243985 BCX0\">elect the <\/span><span class=\"NormalTextRun SCXW261243985 BCX0\">f<\/span><span class=\"NormalTextRun SCXW261243985 BCX0\">ields <\/span><span class=\"NormalTextRun SCXW261243985 BCX0\">y<\/span><span class=\"NormalTextRun SCXW261243985 BCX0\">ou <\/span><span class=\"NormalTextRun SCXW261243985 BCX0\">w<\/span><span class=\"NormalTextRun SCXW261243985 BCX0\">ant to <\/span><span class=\"NormalTextRun SCXW261243985 BCX0\">e<\/span><span class=\"NormalTextRun SCXW261243985 BCX0\">xport <\/span><\/span><span class=\"TextRun SCXW261243985 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW261243985 BCX0\">from the<\/span><span class=\"NormalTextRun SCXW261243985 BCX0\"> list of available fields<\/span><span class=\"NormalTextRun SCXW261243985 BCX0\">. <\/span><span class=\"NormalTextRun SCXW261243985 BCX0\">By default, the following fields are always included in the export: Ticket Number, Subject, Description, Source, Created Time, Contact Name, and Contact Email.<\/span> <\/span><span class=\"TextRun SCXW261243985 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW261243985 BCX0\">Select any <\/span><span class=\"NormalTextRun SCXW261243985 BCX0\">additional<\/span><span class=\"NormalTextRun SCXW261243985 BCX0\"> fields you want to export from the list of available options such as status, priority, category, sub-category, type, custom fields (if any), and more.<\/span><\/span><span class=\"EOP SCXW261243985 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89a060e elementor-widget elementor-widget-image\" data-id=\"89a060e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"580\" height=\"906\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/selecting-ticket-fields-to-export.webp\" class=\"attachment-large size-large wp-image-35148\" alt=\"selecting-ticket-fields-to-export\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/selecting-ticket-fields-to-export.webp 580w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/selecting-ticket-fields-to-export-192x300.webp 192w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f985e5 elementor-widget elementor-widget-text-editor\" data-id=\"2f985e5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b><i><span data-contrast=\"auto\">Tip: <\/span><\/i><\/b><span data-contrast=\"auto\">Check the box next to \u201cSelect all fields\u201d if you want to include everything.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:720,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><ul><li><span data-contrast=\"auto\">Once you&#8217;re happy with the selection, click the Export button at the bottom of the panel.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Your tickets will be downloaded in a CSV file format.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-073b7bb elementor-widget elementor-widget-heading\" data-id=\"073b7bb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How export ticket fields are determined <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44d6397 elementor-widget elementor-widget-text-editor\" data-id=\"44d6397\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">The ticket fields available for export in the support portal are based on the selections made in the <\/span><a href=\"https:\/\/help.desk365.io\/en\/articles\/how-to-configure-customer-support-portal\/\"><span data-contrast=\"none\">support portal settings, configured by your admin<\/span><\/a><span data-contrast=\"auto\">.\u00a0 <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">You can manually select which ticket fields should be included in the export by clicking the Change button. The fields you choose will appear under Selected Fields and will be available when users export tickets from the Support Portal.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">You can drag and drop fields within the Selected Fields list to change their display order in the exported file, giving you more control over how the data is structured.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">By default, the export includes fields like Ticket Number, Subject, Description, Source, Created Time, Contact Name, and Contact Email. You can expand this list to include any other fields that matter to your workflow.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed1ac73 elementor-widget elementor-widget-image\" data-id=\"ed1ac73\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"211\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/managing-export-fields-to-display-in-support-portal-1024x211.webp\" class=\"attachment-large size-large wp-image-35146\" alt=\"managing-export-fields-to-display-in-support-portal\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/managing-export-fields-to-display-in-support-portal-1024x211.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/managing-export-fields-to-display-in-support-portal-300x62.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/managing-export-fields-to-display-in-support-portal-768x158.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/managing-export-fields-to-display-in-support-portal.webp 1154w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c755126 elementor-widget elementor-widget-text-editor\" data-id=\"c755126\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Fields listed under Available Fields are options you can add, but unless selected, they will not be included in the export file.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">This gives you greater flexibility and control over the ticket data shared via export, ensuring only the most relevant information is included in the final file.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">By allowing end-users to export their tickets with just a few clicks, Desk365 ensures your support process is both transparent and user-friendly.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Exporting your support tickets is a quick and simple way to stay on top of your requests. If you have any questions or can\u2019t find a specific field, contact your support team, they can help you out.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":16,"featured_media":0,"parent":18779,"menu_order":5,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-31217","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/31217","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=31217"}],"version-history":[{"count":45,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/31217\/revisions"}],"predecessor-version":[{"id":35902,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/31217\/revisions\/35902"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18779"}],"next":[{"title":"Closing a ticket from support portal","link":"https:\/\/help.desk365.io\/en\/articles\/closing-a-ticket-from-support-portal\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/25828"}],"prev":[{"title":"Monitoring ticket status in the support portal","link":"https:\/\/help.desk365.io\/en\/articles\/monitoring-ticket-status-in-the-support-portal\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18784"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=31217"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=31217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}