{"id":31588,"date":"2025-05-13T10:10:20","date_gmt":"2025-05-13T10:10:20","guid":{"rendered":"https:\/\/help.desk365.io\/en\/docs\/integrations\/learning-about-desk365s-powerful-integrations\/enhancing-your-application-with-the-desk365-api\/"},"modified":"2026-03-18T18:13:53","modified_gmt":"2026-03-18T18:13:53","slug":"desk365-api-2","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/desk365-api\/","title":{"rendered":"Enhancing your application with the Desk365 API"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"31588\" class=\"elementor elementor-31588\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a3f12a e-flex e-con-boxed e-con e-parent\" data-id=\"2a3f12a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e706e7 elementor-widget elementor-widget-template\" data-id=\"1e706e7\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35544\" class=\"elementor elementor-35544\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb9f3 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb9f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8b655 elementor-widget elementor-widget-html\" data-id=\"9c8b655\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 16px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Standard<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Plus<\/span>\n  <\/span>\n \n  <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">|<\/span>\n \n  <span style=\"display:inline-flex; align-items:center; gap:8px;\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n      <circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n      <path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n    <\/svg>\n    <span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n  <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e11830 elementor-widget elementor-widget-text-editor\" data-id=\"5e11830\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW131506793 BCX0\">Desk365<\/span><span class=\"NormalTextRun SCXW131506793 BCX0\">\u2019s<\/span><span class=\"NormalTextRun SCXW131506793 BCX0\"> API allows seamless integration with applications<\/span><span class=\"NormalTextRun SCXW131506793 BCX0\"> such as Asana<\/span><span class=\"NormalTextRun CommentStart CommentHighlightPipeRestV2 CommentHighlightRest SCXW131506793 BCX0\">, Jira, etc.<\/span><span class=\"NormalTextRun CommentHighlightPipeRestV2 SCXW131506793 BCX0\">, providing enhanced functionality and streamlined processes. <\/span><span class=\"NormalTextRun SCXW131506793 BCX0\">This guide will help you get started with the Desk365 API, covering everything from obtaining your API Key to understanding the latest updates in Version 3. <\/span><\/p><p><span class=\"NormalTextRun SCXW131506793 BCX0\">By following this guide, you will be able to effectively <\/span><span class=\"NormalTextRun SCXW131506793 BCX0\">utilize<\/span><span class=\"NormalTextRun SCXW131506793 BCX0\"> the Desk365 API to improve your workflow and productivity.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e3351c elementor-widget elementor-widget-heading\" data-id=\"3e3351c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Getting started\u200b<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a044214 elementor-widget elementor-widget-text-editor\" data-id=\"a044214\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">To start using the Desk365 API, you first need to obtain an API Key. This key serves as the authorization token for all API requests.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><ol><li data-leveltext=\"%1.\" data-font=\"Times New Roman\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Obtain your API Key<\/span><\/b><span data-contrast=\"auto\">: Contact your Desk365 administrator or visit your Desk365 account settings to get your API Key.<\/span>\u00a0<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-385d02b e-flex e-con-boxed e-con e-parent\" data-id=\"385d02b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fe2aa1 elementor-widget elementor-widget-image\" data-id=\"7fe2aa1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/image-1024x484.png\" class=\"attachment-large size-large wp-image-35643\" alt=\"\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/image-1024x484.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/image-300x142.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/image-768x363.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/image-1536x726.png 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/image.png 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8a9f87 elementor-widget elementor-widget-text-editor\" data-id=\"c8a9f87\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW12729954 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW12729954 BCX0\">2. <strong>Authorize<\/strong><\/span><\/span><span class=\"TextRun SCXW12729954 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW12729954 BCX0\">: Click on the &#8216;Authorize&#8217; button in the <\/span><\/span><a class=\"Hyperlink SCXW12729954 BCX0\" href=\"https:\/\/apps.desk365.io\/apis\/api-docs.html\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW12729954 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW12729954 BCX0\" data-ccp-charstyle=\"Hyperlink\">API interface<\/span><\/span><\/a><span class=\"TextRun SCXW12729954 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW12729954 BCX0\"> and <\/span><span class=\"NormalTextRun SCXW12729954 BCX0\">enter <\/span><span class=\"NormalTextRun SCXW12729954 BCX0\">your API Key.\u00a0<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1def98b e-flex e-con-boxed e-con e-parent\" data-id=\"1def98b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9e2007 elementor-widget elementor-widget-image\" data-id=\"c9e2007\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1403\" height=\"852\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/desk365-api-2.webp\" class=\"attachment-full size-full wp-image-30953\" alt=\"desk365-api\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/desk365-api-2.webp 1403w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/desk365-api-2-300x182.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/desk365-api-2-1024x622.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/desk365-api-2-768x466.webp 768w\" sizes=\"(max-width: 1403px) 100vw, 1403px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ac5e06 elementor-widget elementor-widget-text-editor\" data-id=\"3ac5e06\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW12729954 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW12729954 BCX0\">3. <strong>Access the endpoints<\/strong>: Once authorized, you can access all the endpoints.<\/span><\/span><span class=\"EOP SCXW12729954 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\"> \u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0747fd0 e-flex e-con-boxed e-con e-parent\" data-id=\"0747fd0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-300f52e elementor-widget elementor-widget-image\" data-id=\"300f52e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"523\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/desk365-api-endpoints-1024x523.webp\" class=\"attachment-large size-large wp-image-30954\" alt=\"desk365-api-endpoints\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/desk365-api-endpoints-1024x523.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/desk365-api-endpoints-300x153.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/desk365-api-endpoints-768x392.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/desk365-api-endpoints.webp 1387w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa8308a elementor-widget elementor-widget-text-editor\" data-id=\"fa8308a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">Please note that when using the API in your code, you should add the API Key in the &#8220;Authorization&#8221; header of your HTTP request.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38f6d74 elementor-widget elementor-widget-heading\" data-id=\"38f6d74\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Desk365 API versioning: Access the latest API documentation\u200b<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e459af elementor-widget elementor-widget-text-editor\" data-id=\"4e459af\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>For detailed information on Desk365\u2019s API functionalities and to access the version 3 documentation, please refer to the link below:\u00a0<\/p><p><strong><a id=\"menur62m\" class=\"fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"https:\/\/yourdomain.desk365.io\/apis\/api-docs.html?version=v3\" href=\"https:\/\/yourdomain.desk365.io\/apis\/api-docs.html\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Link https:\/\/yourdomain.desk365.io\/apis\/api-docs.html?version=v3\">https:\/\/&lt;yoursubdomain&gt;.desk365.io\/apis\/api-docs.html<\/a><\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f9e513a elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"f9e513a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06741c5 elementor-widget elementor-widget-heading\" data-id=\"06741c5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What\u2019s new in Desk365 API version 3? <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d077efe elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"d077efe\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-638b13a elementor-widget elementor-widget-text-editor\" data-id=\"638b13a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"LineBreakBlob BlobObject DragDrop SCXW15410887 BCX0\"><span data-teams=\"true\">Desk365\u2019s API version 3 is designed to offer more flexibility, better performance, and enhanced data access. Whether you&#8217;re an existing user or just getting started, this guide will walk you through the new features and improvements in Version 3.\u00a0<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1013ce2 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"1013ce2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd7504c elementor-widget elementor-widget-heading\" data-id=\"cd7504c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. OpenAPI specification for standardized documentation <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5aaaa65 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"5aaaa65\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a620ed elementor-widget elementor-widget-text-editor\" data-id=\"9a620ed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-teams=\"true\">The Desk365 API documentation now follows the OpenAPI Specification, a globally recognized standard for defining APIs.\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e91ec1 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"3e91ec1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ffc137 elementor-widget elementor-widget-text-editor\" data-id=\"6ffc137\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>What does this mean for you?<\/strong>\u00a0<\/p><ul><li>Easier integration with tools like Postman, Swagger UI, or your development environment.\u00a0<\/li><li>Better clarity and consistency across the API documentation.\u00a0<\/li><li>Simplified understanding of request and response structures.\u00a0<\/li><\/ul><p>With OpenAPI, working with Desk365\u2019s API is now more straightforward, regardless of your technical expertise.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7dc33ff elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"7dc33ff\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e57ae38 elementor-widget elementor-widget-heading\" data-id=\"e57ae38\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Subdomain access for enhanced security <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c18984f elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"c18984f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7441a1a elementor-widget elementor-widget-text-editor\" data-id=\"7441a1a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We\u2019ve introduced subdomain-based access to make API usage more secure and personalized.\u00a0<\/p><p><strong>Key changes:<\/strong>\u00a0<\/p><ul><li>Instead of the old apps.desk365.io, API calls will now go through your own subdomain like yoursubdomain.desk365.io.\u00a0<\/li><li>Each subdomain has its own unique API Key, which ensures that only authorized users can access data for that specific subdomain.\u00a0<\/li><li>Your API key is valid only when accessing the documentation under your designated subdomain\u00a0<\/li><\/ul><p>This change adds a layer of security and ensures that your API calls are better aligned with your account\u2019s unique setup.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a6d0bb6 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"a6d0bb6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bda8dbc elementor-widget elementor-widget-heading\" data-id=\"bda8dbc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Updated request URL format with \/v3 <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-284a80d elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"284a80d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-653bb1d elementor-widget elementor-widget-text-editor\" data-id=\"653bb1d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>API requests must now include \/v3 in the URL to ensure you\u2019re using the latest version.\u00a0<\/p><p><strong>New URL format example:<\/strong>\u00a0<\/p><p><a id=\"menur65e\" class=\"fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"https:\/\/yourcompany.desk365.io\/apis\/v3\/tickets\" href=\"https:\/\/yourcompany.desk365.io\/apis\/v3\/tickets\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Link https:\/\/yourcompany.desk365.io\/apis\/v3\/tickets\">https:\/\/&lt;&lt;yoursubdomain&gt;&gt;.desk365.io\/apis\/v3\/tickets<\/a>\u00a0\u00a0<\/p><p>Including \/v3 ensures you access all the improvements and new features exclusive to Version 3.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62c49b4 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"62c49b4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8a30e1 elementor-widget elementor-widget-heading\" data-id=\"a8a30e1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Retrieve details up to 10,000 tickets per call with enhanced pagination <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-06039e1 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"06039e1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-307a409 elementor-widget elementor-widget-text-editor\" data-id=\"307a409\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Version 3 brings a significant improvement to how many tickets you can retrieve in one call.\u00a0<\/p><p><strong>What\u2019s new?<\/strong>\u00a0<\/p><ul><li>You can now choose to retrieve 30, 50, or 100 tickets per call in the &#8216;List all tickets&#8217; response using the ticket_count parameter.\u00a0<\/li><li>The maximum number of tickets you can access in one session has increased to 10,000 tickets per hour.\u00a0<\/li><\/ul><p>This means faster data access and more efficient ticket management, especially for teams handling large volumes of support queries.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c42f991 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"c42f991\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c247fc elementor-widget elementor-widget-heading\" data-id=\"6c247fc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5. Custom fields now use \u2018cf_\u2019 prefix <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d687e9 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"6d687e9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fa8e80 elementor-widget elementor-widget-text-editor\" data-id=\"4fa8e80\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Custom fields in Version 3 have been standardized for better clarity.\u00a0<\/p><p><strong>Key updates:<\/strong>\u00a0<\/p><ul><li>When you retrieve tickets, custom fields now appear with a <strong>cf_ prefix<\/strong> (e.g., cf_department, cf_employee_id).\u00a0<\/li><li>When sending data, you\u2019ll also need to prefix custom field names with <strong>cf_<\/strong> in your requests like v3\/tickets\/update and v3\/tickets\/create.\u00a0<\/li><\/ul><p>This change ensures consistency in how custom fields are identified and used, making integrations cleaner and easier to maintain.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8ce072 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"f8ce072\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-669fcf5 elementor-widget elementor-widget-heading\" data-id=\"669fcf5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">6. SLA names included in ticket details<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cc43833 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"cc43833\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a50c5cf elementor-widget elementor-widget-text-editor\" data-id=\"a50c5cf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>With Version 3, ticket responses now include SLA (Service Level Agreement) names, providing more context about the service expectations for each ticket.\u00a0<\/p><p><strong>Why is this important?<\/strong>\u00a0<\/p><ul><li>You can see which SLA applies to each ticket directly in the API response.\u00a0<\/li><li>This information helps in tracking SLA compliance and improving response times.\u00a0<\/li><\/ul><p>Including SLA names in ticket data allows for better reporting and performance monitoring, making it easier to meet your support goals.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8ecf2e7 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"8ecf2e7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9e6b83 elementor-widget elementor-widget-heading\" data-id=\"f9e6b83\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">7. Retrieve ticket conversations with detailed replies <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-34afe54 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"34afe54\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76154db elementor-widget elementor-widget-text-editor\" data-id=\"76154db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">The updated API allows you to retrieve a ticket\u2019s complete conversation history, including customer messages, agent replies, and internal notes, with more granularity. This feature ensures that all aspects of customer interactions are accessible for reference and reporting.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Key details include:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><ul><li><span data-contrast=\"auto\"><strong>Ticket description:<\/strong> The original issue or request submitted by the customer.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\"><strong>Contact replies:<\/strong> Customer responses that add context to the issue.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\"><strong>Agent replies:<\/strong> Support team responses to customer inquiries.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\"><strong>Private and public notes:<\/strong> Internal notes for agent collaboration (private) and visible notes for customers (public).<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b5ec02b elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"b5ec02b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6335ace elementor-widget elementor-widget-heading\" data-id=\"6335ace\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Response attributes overview  <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8d3500 e-con-full elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"f8d3500\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d8497b9 e-con-full e-flex e-con e-child\" data-id=\"d8497b9\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a839271 e-con-full e-flex e-con e-child\" data-id=\"a839271\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9fc119d e-con-full e-flex e-con e-child\" data-id=\"9fc119d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-445622e elementor-widget elementor-widget-heading\" data-id=\"445622e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Attribute <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a01d0a e-con-full e-flex e-con e-child\" data-id=\"8a01d0a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c193da elementor-widget elementor-widget-heading\" data-id=\"1c193da\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Description <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8284ac2 e-con-full e-flex e-con e-child\" data-id=\"8284ac2\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-36a5d15 e-con-full e-flex e-con e-child\" data-id=\"36a5d15\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5665c1c elementor-widget elementor-widget-heading\" data-id=\"5665c1c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">ticket_number <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ab9a899 e-con-full e-flex e-con e-child\" data-id=\"ab9a899\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-248449b elementor-widget elementor-widget-heading\" data-id=\"248449b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Unique identifier for the ticket conversation. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a035b05 e-con-full e-flex e-con e-child\" data-id=\"a035b05\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a58ae24 e-con-full e-flex e-con e-child\" data-id=\"a58ae24\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1897d83 elementor-widget elementor-widget-heading\" data-id=\"1897d83\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">created_by  <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d7bb32d e-con-full e-flex e-con e-child\" data-id=\"d7bb32d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a83ba6c elementor-widget elementor-widget-heading\" data-id=\"a83ba6c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Email ID of the user who created the message. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f705ec e-con-full e-flex e-con e-child\" data-id=\"1f705ec\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6cdaddb e-con-full e-flex e-con e-child\" data-id=\"6cdaddb\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-748f040 elementor-widget elementor-widget-heading\" data-id=\"748f040\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">creator_name  <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1df0560 e-con-full e-flex e-con e-child\" data-id=\"1df0560\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-774e7e3 elementor-widget elementor-widget-heading\" data-id=\"774e7e3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Name of the user who created the message.<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0f2314c e-con-full e-flex e-con e-child\" data-id=\"0f2314c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8d0255e e-con-full e-flex e-con e-child\" data-id=\"8d0255e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da1a44b elementor-widget elementor-widget-heading\" data-id=\"da1a44b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">sender_type <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af30cdf e-con-full e-flex e-con e-child\" data-id=\"af30cdf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a3be65 elementor-widget elementor-widget-heading\" data-id=\"5a3be65\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Type of sender (e.g., agent, contact). <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc9ec01 e-con-full e-flex e-con e-child\" data-id=\"fc9ec01\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-623fa18 e-con-full e-flex e-con e-child\" data-id=\"623fa18\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c1fabe elementor-widget elementor-widget-heading\" data-id=\"6c1fabe\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">cc_address <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2581705 e-con-full e-flex e-con e-child\" data-id=\"2581705\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7140347 elementor-widget elementor-widget-heading\" data-id=\"7140347\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">List of CC recipients in the email. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6714486 e-con-full e-flex e-con e-child\" data-id=\"6714486\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-23e6da6 e-con-full e-flex e-con e-child\" data-id=\"23e6da6\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8bf7f1 elementor-widget elementor-widget-heading\" data-id=\"c8bf7f1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">bcc_address <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dedde66 e-con-full e-flex e-con e-child\" data-id=\"dedde66\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1630ca0 elementor-widget elementor-widget-heading\" data-id=\"1630ca0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">List of BCC recipients in the email. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0dc5398 e-con-full e-flex e-con e-child\" data-id=\"0dc5398\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2627ec7 e-con-full e-flex e-con e-child\" data-id=\"2627ec7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7818fb2 elementor-widget elementor-widget-heading\" data-id=\"7818fb2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">to_address <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-441aa0c e-con-full e-flex e-con e-child\" data-id=\"441aa0c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-577826d elementor-widget elementor-widget-heading\" data-id=\"577826d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Main recipient of the message.<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b01cbf4 e-con-full e-flex e-con e-child\" data-id=\"b01cbf4\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-30e3eda e-con-full e-flex e-con e-child\" data-id=\"30e3eda\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2213ee elementor-widget elementor-widget-heading\" data-id=\"f2213ee\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">notified_agents  <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-240f3bc e-con-full e-flex e-con e-child\" data-id=\"240f3bc\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-610e216 elementor-widget elementor-widget-heading\" data-id=\"610e216\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">List of agents notified about the note. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6fb1b45 e-con-full e-flex e-con e-child\" data-id=\"6fb1b45\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0fea780 e-con-full e-flex e-con e-child\" data-id=\"0fea780\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecbe8b1 elementor-widget elementor-widget-heading\" data-id=\"ecbe8b1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">body  <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d8e1ac7 e-con-full e-flex e-con e-child\" data-id=\"d8e1ac7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66d64ca elementor-widget elementor-widget-heading\" data-id=\"66d64ca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">HTML content of the message body. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-098fdd6 e-con-full e-flex e-con e-child\" data-id=\"098fdd6\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a720d79 e-con-full e-flex e-con e-child\" data-id=\"a720d79\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e69744 elementor-widget elementor-widget-heading\" data-id=\"8e69744\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">body_text   <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b82546 e-con-full e-flex e-con e-child\" data-id=\"1b82546\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28385f7 elementor-widget elementor-widget-heading\" data-id=\"28385f7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Plain text content of the message body. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c9e0bdf e-con-full e-flex e-con e-child\" data-id=\"c9e0bdf\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7af14b3 e-con-full e-flex e-con e-child\" data-id=\"7af14b3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16e9a54 elementor-widget elementor-widget-heading\" data-id=\"16e9a54\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">attachments_count <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3025e2b e-con-full e-flex e-con e-child\" data-id=\"3025e2b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d0cbe7 elementor-widget elementor-widget-heading\" data-id=\"1d0cbe7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Number of attachments in the message. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76f81ab e-con-full e-flex e-con e-child\" data-id=\"76f81ab\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ab13a18 e-con-full e-flex e-con e-child\" data-id=\"ab13a18\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fdfbbc elementor-widget elementor-widget-heading\" data-id=\"3fdfbbc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">attachments <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f40632c e-con-full e-flex e-con e-child\" data-id=\"f40632c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cd9534 elementor-widget elementor-widget-heading\" data-id=\"6cd9534\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Details of attached files (name, size, type, URL). <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8cf4642 e-con-full e-flex e-con e-child\" data-id=\"8cf4642\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-56d3a96 e-con-full e-flex e-con e-child\" data-id=\"56d3a96\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e244a27 elementor-widget elementor-widget-heading\" data-id=\"e244a27\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">created_on <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e24c72a e-con-full e-flex e-con e-child\" data-id=\"e24c72a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-932d072 elementor-widget elementor-widget-heading\" data-id=\"932d072\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Timestamp when the message was created. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7cf35e1 e-con-full e-flex e-con e-child\" data-id=\"7cf35e1\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a1f3329 e-con-full e-flex e-con e-child\" data-id=\"a1f3329\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9e9e0e elementor-widget elementor-widget-heading\" data-id=\"a9e9e0e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">is_email_deliverability_failure <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3739007 e-con-full e-flex e-con e-child\" data-id=\"3739007\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-548f879 elementor-widget elementor-widget-heading\" data-id=\"548f879\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Boolean indicating if email delivery failed. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bdaa71b e-con-full e-flex e-con e-child\" data-id=\"bdaa71b\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e2f4861 e-con-full e-flex e-con e-child\" data-id=\"e2f4861\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-244dc4f elementor-widget elementor-widget-heading\" data-id=\"244dc4f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">email_bounce_type <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f75aac6 e-con-full e-flex e-con e-child\" data-id=\"f75aac6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7cc5cd5 elementor-widget elementor-widget-heading\" data-id=\"7cc5cd5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Type of email bounce (permanent, temporary). <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-65dc67d e-con-full e-flex e-con e-child\" data-id=\"65dc67d\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1959200 e-con-full e-flex e-con e-child\" data-id=\"1959200\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e7abe8 elementor-widget elementor-widget-heading\" data-id=\"3e7abe8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">email_bounce_status <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a3b15d0 e-con-full e-flex e-con e-child\" data-id=\"a3b15d0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-563a419 elementor-widget elementor-widget-heading\" data-id=\"563a419\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Bounce status code (e.g., 5.4.1)<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e80cc2 e-con-full e-flex e-con e-child\" data-id=\"5e80cc2\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b5e85f3 e-con-full e-flex e-con e-child\" data-id=\"b5e85f3\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8a39969 e-con-full e-flex e-con e-child\" data-id=\"8a39969\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8a6e9a elementor-widget elementor-widget-heading\" data-id=\"e8a6e9a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">watchers<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c6f6f74 e-con-full e-flex e-con e-child\" data-id=\"c6f6f74\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3150ae3 elementor-widget elementor-widget-heading\" data-id=\"3150ae3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">List of email IDs of agents watching the ticket for updates.<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8e34a5 e-con-full e-flex e-con e-child\" data-id=\"a8e34a5\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9deee15 e-con-full e-flex e-con e-child\" data-id=\"9deee15\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ff52e19 e-con-full e-flex e-con e-child\" data-id=\"ff52e19\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-663a160 elementor-widget elementor-widget-heading\" data-id=\"663a160\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">share_to\n\t<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a066427 e-con-full e-flex e-con e-child\" data-id=\"a066427\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f15be9 elementor-widget elementor-widget-heading\" data-id=\"8f15be9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">List of email IDs of contacts the ticket has been shared with for visibility\/collaboration.<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-428e3b8 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"428e3b8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-387345b elementor-widget elementor-widget-heading\" data-id=\"387345b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">8. Retrieve knowledge base categories, folders, and articles<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aaec4a6 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"aaec4a6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94e1e1d elementor-widget elementor-widget-text-editor\" data-id=\"94e1e1d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW261762083 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW261762083 BCX0\">The API endpoint provides comprehensive access to knowledge base content, enabling better organization and retrieval of categories, folders, and articles. This ensures that knowledge resources are easily accessible to both agents and customers, improving support efficiency.<\/span><\/span><span class=\"EOP SCXW261762083 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Key details include:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Knowledge base categories: Manage and retrieve knowledge base categories to structure content effectively.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Knowledge base folders: Organize articles within folders for a streamlined content hierarchy.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Knowledge base articles: Retrieve and manage articles with metadata, ensuring agents and customers can find relevant information effortlessly.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5928209 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"5928209\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85ca73d elementor-widget elementor-widget-heading\" data-id=\"85ca73d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Response attribute overview  <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49c813f elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"49c813f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3dfbf1 elementor-widget elementor-widget-heading\" data-id=\"e3dfbf1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Response attributes for categories: <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c53fe2 e-con-full elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"6c53fe2\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-62800d2 e-con-full e-flex e-con e-child\" data-id=\"62800d2\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7a72dce e-con-full e-flex e-con e-child\" data-id=\"7a72dce\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e974b3e e-con-full e-flex e-con e-child\" data-id=\"e974b3e\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f94e1ad e-con-full e-flex e-con e-child\" data-id=\"f94e1ad\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7b5754 elementor-widget elementor-widget-heading\" data-id=\"b7b5754\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Attribute <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-193cbca e-con-full e-flex e-con e-child\" data-id=\"193cbca\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-689a018 elementor-widget elementor-widget-heading\" data-id=\"689a018\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Description <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60a9d42 e-con-full e-flex e-con e-child\" data-id=\"60a9d42\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-11face3 e-con-full e-flex e-con e-child\" data-id=\"11face3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a681a3 elementor-widget elementor-widget-heading\" data-id=\"6a681a3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">category_name <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-799ab80 e-con-full e-flex e-con e-child\" data-id=\"799ab80\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fac20d elementor-widget elementor-widget-heading\" data-id=\"7fac20d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Name of the knowledge base category.<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-892bb31 e-con-full e-flex e-con e-child\" data-id=\"892bb31\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-962b54c e-con-full e-flex e-con e-child\" data-id=\"962b54c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6dcb48e elementor-widget elementor-widget-heading\" data-id=\"6dcb48e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">category_description <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f4ba7c e-con-full e-flex e-con e-child\" data-id=\"1f4ba7c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18639ed elementor-widget elementor-widget-heading\" data-id=\"18639ed\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Description of the category. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-239ba44 e-con-full e-flex e-con e-child\" data-id=\"239ba44\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fd7c1f8 e-con-full e-flex e-con e-child\" data-id=\"fd7c1f8\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-684c136 elementor-widget elementor-widget-heading\" data-id=\"684c136\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">created_by_email <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f43239 e-con-full e-flex e-con e-child\" data-id=\"5f43239\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8dbe377 elementor-widget elementor-widget-heading\" data-id=\"8dbe377\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Email ID of the user who created the category. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-043a2da e-con-full e-flex e-con e-child\" data-id=\"043a2da\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-21bf515 e-con-full e-flex e-con e-child\" data-id=\"21bf515\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-622c168 elementor-widget elementor-widget-heading\" data-id=\"622c168\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">created_on <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-161150a e-con-full e-flex e-con e-child\" data-id=\"161150a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-821497e elementor-widget elementor-widget-heading\" data-id=\"821497e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Timestamp indicating when the category was created. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41dcdba e-con-full e-flex e-con e-child\" data-id=\"41dcdba\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5e6d273 e-con-full e-flex e-con e-child\" data-id=\"5e6d273\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13b59c1 elementor-widget elementor-widget-heading\" data-id=\"13b59c1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">support_portal_visibility <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f22db97 e-con-full e-flex e-con e-child\" data-id=\"f22db97\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac6dcc9 elementor-widget elementor-widget-text-editor\" data-id=\"ac6dcc9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW226151434 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW226151434 BCX0\">Defines category visibility in the support portal: <\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW226151434 BCX0\"><span class=\"SCXW226151434 BCX0\">\u00a0<\/span><br class=\"SCXW226151434 BCX0\" \/><\/span><span class=\"TextRun SCXW226151434 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW226151434 BCX0\">1<\/span><\/span><span class=\"TextRun SCXW226151434 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW226151434 BCX0\"> = Not visible in the Support Portal <\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW226151434 BCX0\"><span class=\"SCXW226151434 BCX0\">\u00a0<\/span><br class=\"SCXW226151434 BCX0\" \/><\/span><span class=\"TextRun SCXW226151434 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW226151434 BCX0\">2<\/span><\/span><span class=\"TextRun SCXW226151434 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW226151434 BCX0\"> = Visible to all visitors <\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW226151434 BCX0\"><span class=\"SCXW226151434 BCX0\">\u00a0<\/span><br class=\"SCXW226151434 BCX0\" \/><\/span><span class=\"TextRun SCXW226151434 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW226151434 BCX0\">3<\/span><\/span><span class=\"TextRun SCXW226151434 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW226151434 BCX0\"> = Visible only to signed-in users <\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW226151434 BCX0\"><span class=\"SCXW226151434 BCX0\">\u00a0<\/span><br class=\"SCXW226151434 BCX0\" \/><\/span><span class=\"TextRun SCXW226151434 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW226151434 BCX0\">4<\/span><\/span><span class=\"TextRun SCXW226151434 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW226151434 BCX0\"> = Visible to signed-in users from specific companies<\/span><\/span><span class=\"EOP SCXW226151434 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dadb250 e-con-full e-flex e-con e-child\" data-id=\"dadb250\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ccbf2f7 e-con-full e-flex e-con e-child\" data-id=\"ccbf2f7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8e639f elementor-widget elementor-widget-heading\" data-id=\"e8e639f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">company_list <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-84d9e14 e-con-full e-flex e-con e-child\" data-id=\"84d9e14\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce0c2f4 elementor-widget elementor-widget-heading\" data-id=\"ce0c2f4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">List of specific companies that can access the category. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e811da e-con-full e-flex e-con e-child\" data-id=\"9e811da\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e996ed7 e-con-full e-flex e-con e-child\" data-id=\"e996ed7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3cccd0 elementor-widget elementor-widget-heading\" data-id=\"f3cccd0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">agent_portal_visibility<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fdc19fc e-con-full e-flex e-con e-child\" data-id=\"fdc19fc\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85d06d1 elementor-widget elementor-widget-text-editor\" data-id=\"85d06d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW265543751 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW265543751 BCX0\">Defines category visibility for agents: <\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW265543751 BCX0\"><span class=\"SCXW265543751 BCX0\">\u00a0<\/span><br class=\"SCXW265543751 BCX0\" \/><\/span><span class=\"TextRun SCXW265543751 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW265543751 BCX0\">1<\/span><\/span><span class=\"TextRun SCXW265543751 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW265543751 BCX0\"> = All agents <\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW265543751 BCX0\"><span class=\"SCXW265543751 BCX0\">\u00a0<\/span><br class=\"SCXW265543751 BCX0\" \/><\/span><span class=\"TextRun SCXW265543751 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW265543751 BCX0\">2<\/span><\/span><span class=\"TextRun SCXW265543751 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW265543751 BCX0\"> = Only agents in my group(s)<\/span><\/span><span class=\"EOP SCXW265543751 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d4f2f55 e-con-full e-flex e-con e-child\" data-id=\"d4f2f55\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-92b7978 e-con-full e-flex e-con e-child\" data-id=\"92b7978\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac9419d elementor-widget elementor-widget-heading\" data-id=\"ac9419d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">agent_group_list <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-abda372 e-con-full e-flex e-con e-child\" data-id=\"abda372\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d7a093 elementor-widget elementor-widget-heading\" data-id=\"9d7a093\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">List of agent groups that have access to the category. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-094cbc7 e-con-full e-flex e-con e-child\" data-id=\"094cbc7\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0151c12 e-con-full e-flex e-con e-child\" data-id=\"0151c12\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f12f0e elementor-widget elementor-widget-heading\" data-id=\"7f12f0e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">category_order <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b967d98 e-con-full e-flex e-con e-child\" data-id=\"b967d98\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-911732a elementor-widget elementor-widget-heading\" data-id=\"911732a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Defines the order in which the category appears in the knowledge base. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f5d762f elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"f5d762f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c4ff7a elementor-widget elementor-widget-heading\" data-id=\"4c4ff7a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Response attributes for folders: <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a200185 e-con-full elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"a200185\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fc41213 e-con-full e-flex e-con e-child\" data-id=\"fc41213\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-50f38c1 e-con-full e-flex e-con e-child\" data-id=\"50f38c1\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b99a1e2 e-con-full e-flex e-con e-child\" data-id=\"b99a1e2\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7e2ab12 e-con-full e-flex e-con e-child\" data-id=\"7e2ab12\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b44118e elementor-widget elementor-widget-heading\" data-id=\"b44118e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Attribute <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd46980 e-con-full e-flex e-con e-child\" data-id=\"cd46980\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e20f9e elementor-widget elementor-widget-heading\" data-id=\"8e20f9e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Description <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4600d20 e-con-full e-flex e-con e-child\" data-id=\"4600d20\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-58173b2 e-con-full e-flex e-con e-child\" data-id=\"58173b2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02856a3 elementor-widget elementor-widget-heading\" data-id=\"02856a3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">category_name <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae677de e-con-full e-flex e-con e-child\" data-id=\"ae677de\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2220811 elementor-widget elementor-widget-heading\" data-id=\"2220811\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Name of the category to which the folder belongs.  <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-823d9c1 e-con-full e-flex e-con e-child\" data-id=\"823d9c1\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3767132 e-con-full e-flex e-con e-child\" data-id=\"3767132\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79a2eb9 elementor-widget elementor-widget-heading\" data-id=\"79a2eb9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">folder_name <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-679f505 e-con-full e-flex e-con e-child\" data-id=\"679f505\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b0a1c4 elementor-widget elementor-widget-heading\" data-id=\"3b0a1c4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Name of the folder that contains relevant articles.  <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-accb11e e-con-full e-flex e-con e-child\" data-id=\"accb11e\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0c22a73 e-con-full e-flex e-con e-child\" data-id=\"0c22a73\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e686088 elementor-widget elementor-widget-heading\" data-id=\"e686088\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">parent_category_name <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-adf0a08 e-con-full e-flex e-con e-child\" data-id=\"adf0a08\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa12696 elementor-widget elementor-widget-heading\" data-id=\"fa12696\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Name of the parent category (if applicable).  <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f5eef94 e-con-full e-flex e-con e-child\" data-id=\"f5eef94\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1effce2 e-con-full e-flex e-con e-child\" data-id=\"1effce2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d8483c elementor-widget elementor-widget-heading\" data-id=\"0d8483c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">created_by_email <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b7f98b e-con-full e-flex e-con e-child\" data-id=\"4b7f98b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a17d25 elementor-widget elementor-widget-heading\" data-id=\"6a17d25\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Email ID of the user who created the folder. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d71077 e-con-full e-flex e-con e-child\" data-id=\"9d71077\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dc62145 e-con-full e-flex e-con e-child\" data-id=\"dc62145\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-352f32e elementor-widget elementor-widget-heading\" data-id=\"352f32e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">created_on <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b2e0cab e-con-full e-flex e-con e-child\" data-id=\"b2e0cab\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83451e0 elementor-widget elementor-widget-heading\" data-id=\"83451e0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Timestamp indicating when the folder was created. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e7e6c1a elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"e7e6c1a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69182d3 elementor-widget elementor-widget-heading\" data-id=\"69182d3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Response attributes for articles: <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a5bb0df e-con-full elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"a5bb0df\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b342584 e-con-full e-flex e-con e-child\" data-id=\"b342584\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fc8dbfd e-con-full e-flex e-con e-child\" data-id=\"fc8dbfd\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ddbdb72 e-con-full e-flex e-con e-child\" data-id=\"ddbdb72\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b9afaf3 e-con-full e-flex e-con e-child\" data-id=\"b9afaf3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd6f937 elementor-widget elementor-widget-heading\" data-id=\"dd6f937\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Attribute <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ddba377 e-con-full e-flex e-con e-child\" data-id=\"ddba377\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc4e35f elementor-widget elementor-widget-heading\" data-id=\"fc4e35f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Description <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e340ef8 e-con-full e-flex e-con e-child\" data-id=\"e340ef8\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4db054a e-con-full e-flex e-con e-child\" data-id=\"4db054a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f66dc8b elementor-widget elementor-widget-heading\" data-id=\"f66dc8b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">article_title <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa9dac8 e-con-full e-flex e-con e-child\" data-id=\"fa9dac8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8412031 elementor-widget elementor-widget-heading\" data-id=\"8412031\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Title of the knowledge base article.  <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6fd77c7 e-con-full e-flex e-con e-child\" data-id=\"6fd77c7\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fd4e8df e-con-full e-flex e-con e-child\" data-id=\"fd4e8df\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed8d32f elementor-widget elementor-widget-heading\" data-id=\"ed8d32f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">article_content  <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5df09c9 e-con-full e-flex e-con e-child\" data-id=\"5df09c9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06d0d76 elementor-widget elementor-widget-heading\" data-id=\"06d0d76\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Full HTML content of the article. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb7e2fc e-con-full e-flex e-con e-child\" data-id=\"bb7e2fc\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a5949e3 e-con-full e-flex e-con e-child\" data-id=\"a5949e3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4ca379 elementor-widget elementor-widget-heading\" data-id=\"d4ca379\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">article_content_text <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f085e90 e-con-full e-flex e-con e-child\" data-id=\"f085e90\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6d223a elementor-widget elementor-widget-heading\" data-id=\"f6d223a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Plain text version of the article content.  <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75bc76e e-con-full e-flex e-con e-child\" data-id=\"75bc76e\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b76e306 e-con-full e-flex e-con e-child\" data-id=\"b76e306\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9f788d elementor-widget elementor-widget-heading\" data-id=\"a9f788d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">category_name <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-acc67b6 e-con-full e-flex e-con e-child\" data-id=\"acc67b6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4dc9d8 elementor-widget elementor-widget-heading\" data-id=\"c4dc9d8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Name of the category under which the article is listed.  <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a581579 e-con-full e-flex e-con e-child\" data-id=\"a581579\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-583a5e7 e-con-full e-flex e-con e-child\" data-id=\"583a5e7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14c055d elementor-widget elementor-widget-heading\" data-id=\"14c055d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">folder_name <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f0a6577 e-con-full e-flex e-con e-child\" data-id=\"f0a6577\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42a28b4 elementor-widget elementor-widget-heading\" data-id=\"42a28b4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Name of the folder containing the article.  <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca6f1cf e-con-full e-flex e-con e-child\" data-id=\"ca6f1cf\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8925680 e-con-full e-flex e-con e-child\" data-id=\"8925680\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb09c75 elementor-widget elementor-widget-heading\" data-id=\"eb09c75\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">has_attachments <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-34a550a e-con-full e-flex e-con e-child\" data-id=\"34a550a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6537c77 elementor-widget elementor-widget-heading\" data-id=\"6537c77\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Boolean indicating if the article contains attachments.  <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64b7746 e-con-full e-flex e-con e-child\" data-id=\"64b7746\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7ddfd8f e-con-full e-flex e-con e-child\" data-id=\"7ddfd8f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e3af50 elementor-widget elementor-widget-heading\" data-id=\"9e3af50\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">created_by_email <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c128f44 e-con-full e-flex e-con e-child\" data-id=\"c128f44\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86c6f1b elementor-widget elementor-widget-heading\" data-id=\"86c6f1b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Email ID of the user who created the article.  <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd21871 e-con-full e-flex e-con e-child\" data-id=\"cd21871\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6952c44 e-con-full e-flex e-con e-child\" data-id=\"6952c44\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37e4a32 elementor-widget elementor-widget-heading\" data-id=\"37e4a32\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">updated_by_email <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e7ab40 e-con-full e-flex e-con e-child\" data-id=\"5e7ab40\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2121449 elementor-widget elementor-widget-heading\" data-id=\"2121449\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Email ID of the user who last updated the article.  <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8d431a e-con-full e-flex e-con e-child\" data-id=\"a8d431a\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4773959 e-con-full e-flex e-con e-child\" data-id=\"4773959\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e5a87a elementor-widget elementor-widget-heading\" data-id=\"3e5a87a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">created_on <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff21a70 e-con-full e-flex e-con e-child\" data-id=\"ff21a70\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea1e225 elementor-widget elementor-widget-heading\" data-id=\"ea1e225\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Timestamp indicating when the article was created.  <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d5bddf8 e-con-full e-flex e-con e-child\" data-id=\"d5bddf8\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b6f1e71 e-con-full e-flex e-con e-child\" data-id=\"b6f1e71\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32d426a elementor-widget elementor-widget-heading\" data-id=\"32d426a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">updated_on <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8899861 e-con-full e-flex e-con e-child\" data-id=\"8899861\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d05708d elementor-widget elementor-widget-heading\" data-id=\"d05708d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Timestamp of the latest update.  <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35ba14d e-con-full e-flex e-con e-child\" data-id=\"35ba14d\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e54cd20 e-con-full e-flex e-con e-child\" data-id=\"e54cd20\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1ab180 elementor-widget elementor-widget-heading\" data-id=\"d1ab180\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">article_views <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e06a83 e-con-full e-flex e-con e-child\" data-id=\"2e06a83\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf50ee8 elementor-widget elementor-widget-heading\" data-id=\"bf50ee8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Number of times the article has been viewed.  <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f16086c e-con-full e-flex e-con e-child\" data-id=\"f16086c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e06b6f5 e-con-full e-flex e-con e-child\" data-id=\"e06b6f5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36976c4 elementor-widget elementor-widget-heading\" data-id=\"36976c4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">article_likes <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a7df0b e-con-full e-flex e-con e-child\" data-id=\"8a7df0b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0492c17 elementor-widget elementor-widget-heading\" data-id=\"0492c17\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Number of times the article has been liked.  <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-afd9da4 e-con-full e-flex e-con e-child\" data-id=\"afd9da4\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5e9fb5e e-con-full e-flex e-con e-child\" data-id=\"5e9fb5e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5963715 elementor-widget elementor-widget-heading\" data-id=\"5963715\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">article_dislikes <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d3e609 e-con-full e-flex e-con e-child\" data-id=\"4d3e609\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2500e86 elementor-widget elementor-widget-heading\" data-id=\"2500e86\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Number of times the article has been disliked. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94ec8df e-con-full e-flex e-con e-child\" data-id=\"94ec8df\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8c327c7 e-con-full e-flex e-con e-child\" data-id=\"8c327c7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e08271f elementor-widget elementor-widget-heading\" data-id=\"e08271f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"> status <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6793021 e-con-full e-flex e-con e-child\" data-id=\"6793021\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d008315 elementor-widget elementor-widget-heading\" data-id=\"d008315\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Status of the article: 0 = Draft 1 = Published <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be0fb6e elementor-widget elementor-widget-text-editor\" data-id=\"be0fb6e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-teams=\"true\">The new features in Version 3 are designed to make your API experience smoother, faster, and more secure. With OpenAPI documentation, subdomain access, better ticket retrieval options, and improved field handling, Version 3 sets the foundation for seamless integrations and enhanced productivity.\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1388011 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1388011\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-86faea3\" data-id=\"86faea3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38ad615 elementor-widget elementor-widget-heading\" data-id=\"38ad615\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Integrate Desk365 with other applications using the Desk365 API.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0ab7cf elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"c0ab7cf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Explore our endpoints ranging from<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d58c30 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"7d58c30\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Tickets<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2990b72 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"2990b72\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Contacts<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d522ef0 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"d522ef0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Companies<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d414d0 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"7d414d0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Time entries<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9aa4e2 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"b9aa4e2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Surveys<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a26251 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"4a26251\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Contracts<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06eb9d0 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"06eb9d0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>KB Categories<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f1be61 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"2f1be61\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>KB Folders<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c639bc9 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"c639bc9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>KB Articles<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3aed08 elementor-widget elementor-widget-button\" data-id=\"b3aed08\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/apps.desk365.io\/apis\/api-docs.html\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">OPEN API DOCS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-1481856 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"1481856\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2092b2 elementor-widget elementor-widget-heading\" data-id=\"b2092b2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Understanding Desk365 API<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3fc94d4 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"3fc94d4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dbb39cb elementor-widget elementor-widget-text-editor\" data-id=\"dbb39cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-teams=\"true\">Fields with null values and empty strings are converted to null values and included in API response enhancing data consistency and clarity in our API responses.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-345224a elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"345224a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91e59e9 elementor-widget elementor-widget-heading\" data-id=\"91e59e9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"> Inclusion of null values<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a6e8e6 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"4a6e8e6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-743bfff elementor-widget elementor-widget-text-editor\" data-id=\"743bfff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-teams=\"true\">In Desk365 API, fields with null values are included in the response, explicitly showing the fields with a \u201cnull\u201d value.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c19f1ee elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"c19f1ee\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d37f719 elementor-widget elementor-widget-heading\" data-id=\"d37f719\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Example <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a9efe3 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"3a9efe3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f71f17d elementor-widget elementor-widget-image\" data-id=\"f71f17d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"769\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/Group-20484.jpg\" class=\"attachment-large size-large wp-image-33255\" alt=\"API\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/Group-20484.jpg 800w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/Group-20484-300x288.jpg 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/Group-20484-768x738.jpg 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/Group-20484-16x16.jpg 16w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/Group-20484-18x18.jpg 18w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2025\/05\/Group-20484-20x20.jpg 20w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f5b791 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"5f5b791\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-037fc67 elementor-widget elementor-widget-heading\" data-id=\"037fc67\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Adding filters and retrieving tickets<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dc040b7 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"dc040b7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02b37e9 elementor-widget elementor-widget-text-editor\" data-id=\"02b37e9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-teams=\"true\"><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">When retrieving tickets using the Desk365 API, the default result shows all tickets sorted by the date they were created, from newest to oldest. However, you can narrow down your search by using filters.<br \/><\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22ec176 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"22ec176\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-884cadf elementor-widget elementor-widget-heading\" data-id=\"884cadf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">How to use filters?\n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c9d8d8 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"1c9d8d8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77bf0f0 elementor-widget elementor-widget-text-editor\" data-id=\"77bf0f0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">You can filter tickets by several attributes, such as:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Status (e.g., Open, Pending)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Priority (e.g., 1, 10)<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Type (e.g., Printer &#8216;Out of Ink&#8217; Complaint, Customer&#8217;s Request)<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Group (e.g., \u201cSales\u201d Department, &#8220;Marketing\u201d Department)<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"none\">Assigned To (e.g., agent email like<\/span><span data-contrast=\"none\"> <span class=\"NormalTextRun SCXW63343845 BCX8\">&#8220;<\/span><span class=\"NormalTextRun SCXW63343845 BCX8\">user1@example.com<\/span><span class=\"NormalTextRun SCXW63343845 BCX8\">&#8220;, &#8220;<\/span><span class=\"NormalTextRun SCXW63343845 BCX8\">user2@example.com<\/span><span class=\"NormalTextRun SCXW63343845 BCX8\">&#8220;<\/span><\/span><span data-contrast=\"none\">)<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"none\">Category (e.g., Hardware, Software)<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"1\"><span data-contrast=\"none\">Subcategory (e.g., Printer, Laptop)<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"8\" data-aria-level=\"1\"><span data-contrast=\"none\">Source (e.g., 1, 6)<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"9\" data-aria-level=\"1\"><span data-contrast=\"none\">Contact (e.g., customer email like &#8220;customer1@example.com&#8221;, &#8220;<span class=\"TextRun SCXW152883314 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW152883314 BCX8\">customer2@example.com<\/span><\/span><\/span><a href=\"mailto:customer2@example.com\"><span data-contrast=\"none\">&#8220;<\/span><\/a><span data-contrast=\"none\">)\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">Each filter should be an array of string values. Ensure that double quotes, single quotes, and backslashes within the strings are properly escaped with a backslash i.e., \\\u201d for a double quote, \\\u2019 for a single quote or \\\\ for a backslash<\/span><span data-contrast=\"none\">.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Here&#8217;s an example of a sample filter with properly escaped attributes:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">{<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">\u00a0 &#8220;status&#8221;: [&#8220;Open&#8221;, &#8220;Pending&#8221;],<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">\u00a0 &#8220;priority&#8221;: [&#8220;1&#8221;, &#8220;10&#8221;],<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">\u00a0 &#8220;type&#8221;: [&#8220;Printer &#8216;Out of Ink&#8217; Complaint&#8221;, &#8220;Customer&#8217;s Request&#8221;],<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">\u00a0 &#8220;group&#8221;: [&#8220;\\&#8221;Sales\\&#8221; Department&#8221;, &#8220;\\&#8221;Marketing\\&#8221; Department&#8221;],<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">\u00a0 &#8220;assigned_to&#8221;: [&#8220;user1@example.com&#8221;, &#8220;user2@example.com&#8221;],<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">\u00a0 &#8220;category&#8221;: [&#8220;Hardware&#8221;, &#8220;Software&#8221;],<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">\u00a0 &#8220;subcategory&#8221;: [&#8220;Printer&#8221;, &#8220;Laptop&#8221;],<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">\u00a0 &#8220;source&#8221;: [&#8220;1&#8221;, &#8220;6&#8221;],<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">\u00a0 &#8220;contact&#8221;: [&#8220;customer1@example.com&#8221;, &#8220;customer2@example.com&#8221;]<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">}<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-13e50f1 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"13e50f1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9e8466 elementor-widget elementor-widget-heading\" data-id=\"d9e8466\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Note<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e716118 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"e716118\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f69a529 elementor-widget elementor-widget-text-editor\" data-id=\"f69a529\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ol><li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Use &#8220;- -&#8221; to indicate an unassigned value for the filter.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Omit fields from the filter if you prefer not to include them in the filtering process.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">If you use external programs to access the Desk365 API, ensure that the request URL is encoded in UTF-8 format.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ol><p><span data-contrast=\"auto\">These filters help you retrieve tickets based on specific criteria, making it easier to manage and respond to them efficiently.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a6f2b5 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"7a6f2b5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bf1106 elementor-widget elementor-widget-heading\" data-id=\"6bf1106\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sample ticket response body<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fa2844 elementor-widget elementor-widget-text-editor\" data-id=\"1fa2844\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<pre class=\"example microlight\"><code class=\"language-json\">{\n  <span class=\"hljs-attr\">\"count\"<\/span>: 150,\n  <span class=\"hljs-attr\">\"tickets\"<\/span>: [\n    {\n      <span class=\"hljs-attr\">\"ticket_number\"<\/span>: 10,\n      <span class=\"hljs-attr\">\"contact_email\"<\/span>: \"test@gmail.com\",\n      <span class=\"hljs-attr\">\"contact_name\"<\/span>: \"John Doe\",\n      <span class=\"hljs-attr\">\"subject\"<\/span>: \"Printer not working\",\n      <span class=\"hljs-attr\">\"description\"<\/span>: \"&lt;div&gt;Please fix it&lt;\/div&gt;\",\n      <span class=\"hljs-attr\">\"description_text\"<\/span>: \"Please fix it\",\n      <span class=\"hljs-attr\">\"status\"<\/span>: \"open\",\n      <span class=\"hljs-attr\">\"priority\"<\/span>: 5,\n      <span class=\"hljs-attr\">\"type\"<\/span>: \"Question\",\n      <span class=\"hljs-attr\">\"source\"<\/span>: \"1\",\n      <span class=\"hljs-attr\">\"form_name\"<\/span>: \"Create Ticket\",\n      <span class=\"hljs-attr\">\"form_is_deleted\"<\/span>: 0,\n      <span class=\"hljs-attr\">\"assigned_to\"<\/span>: \"agent@gmail.com\",\n      <span class=\"hljs-attr\">\"company_name\"<\/span>: \"Contoso Company\",\n      <span class=\"hljs-attr\">\"sla\"<\/span>: \"Standard sla\",\n      <span class=\"hljs-attr\">\"group\"<\/span>: \"Sales\",\n      <span class=\"hljs-attr\">\"category\"<\/span>: \"Billing\",\n      <span class=\"hljs-attr\">\"sub_category\"<\/span>: \"Disputed Charge\",\n      <span class=\"hljs-attr\">\"created_on\"<\/span>: \"2023-01-01 00:00:00\",\n      <span class=\"hljs-attr\">\"updated_on\"<\/span>: \"2023-01-02 00:00:00\",\n      <span class=\"hljs-attr\">\"resolved_on\"<\/span>: \"2023-01-03 00:00:00\",\n      <span class=\"hljs-attr\">\"closed_on\"<\/span>: \"2023-01-04 00:00:00\",\n      <span class=\"hljs-attr\">\"due_date\"<\/span>: \"2023-01-03 00:00:00\",\n      <span class=\"hljs-attr\">\"first_response_time\"<\/span>: \"2023-01-02 00:00:00\",\n      <span class=\"hljs-attr\">\"first_assigned_time\"<\/span>: \"2023-01-02 00:00:00\",\n      <span class=\"hljs-attr\">\"first_assigned_duration\"<\/span>: 1440,\n      <span class=\"hljs-attr\">\"resolved_duration\"<\/span>: 2880,\n      <span class=\"hljs-attr\">\"first_replied_duration\"<\/span>: 1440,\n      <span class=\"hljs-attr\">\"closed_duration\"<\/span>: 4320,\n      <span class=\"hljs-attr\">\"custom_fields\"<\/span>: {\n        <span class=\"hljs-attr\">\"cf_department\"<\/span>: \"string\",\n        <span class=\"hljs-attr\">\"cf_dob\"<\/span>: \"string\",\n        <span class=\"hljs-attr\">\"cf_employee_id\"<\/span>: 0\n      },\n      <span class=\"hljs-attr\">\"survey_rating\"<\/span>: {\n        <span class=\"hljs-attr\">\"sv_name\"<\/span>: \"Test survey\",\n        <span class=\"hljs-attr\">\"sv_answered\"<\/span>: true,\n        <span class=\"hljs-attr\">\"sv_type\"<\/span>: 1,\n        <span class=\"hljs-attr\">\"sv_cs_scale\"<\/span>: 7,\n        <span class=\"hljs-attr\">\"sv_cs_neutral_type\"<\/span>: 2,\n        <span class=\"hljs-attr\">\"sv_question\"<\/span>: \"How would you rate our customer service?\",\n        <span class=\"hljs-attr\">\"sv_rating\"<\/span>: 3,\n        <span class=\"hljs-attr\">\"sv_cs_question_2\"<\/span>: \"How would you rate our expertise?\",\n        <span class=\"hljs-attr\">\"sv_cs_rating_2\"<\/span>: 3,\n        <span class=\"hljs-attr\">\"sv_cs_question_3\"<\/span>: \"How would you rate your overall satisfaction with the help you've received?\",\n        <span class=\"hljs-attr\">\"sv_cs_rating_3\"<\/span>: 3,\n        <span class=\"hljs-attr\">\"sv_additional_comments_title\"<\/span>: \"Add any additional comments you may have about the support received\",\n        <span class=\"hljs-attr\">\"sv_additional_comments_response\"<\/span>: \"Good customer service\",\n        <span class=\"hljs-attr\">\"sv_sent_on\"<\/span>: \"2023-10-01 00:01:00\",\n        <span class=\"hljs-attr\">\"sv_rated_on\"<\/span>: \"2023-10-02 00:01:30\"\n      },\n      <span class=\"hljs-attr\">\"watchers\"<\/span>: [\n        \"johndoe@contoso.com\"\n      ],\n      <span class=\"hljs-attr\">\"share_to\"<\/span>: [\n        \"johndoe@contoso.com\"\n      ]\n    }\n  ]\n}<\/code><\/pre>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75b30ea elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"75b30ea\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e80429 elementor-widget elementor-widget-heading\" data-id=\"3e80429\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Filters overview <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-01bc7b7 e-con-full elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"01bc7b7\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-08ffc17 e-con-full e-flex e-con e-child\" data-id=\"08ffc17\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-16f2ac3 e-con-full e-flex e-con e-child\" data-id=\"16f2ac3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10c8b21 elementor-widget elementor-widget-heading\" data-id=\"10c8b21\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Attribute <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a1e2474 e-con-full e-flex e-con e-child\" data-id=\"a1e2474\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1ccd4e elementor-widget elementor-widget-heading\" data-id=\"c1ccd4e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Type <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c15f83 e-con-full e-flex e-con e-child\" data-id=\"7c15f83\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3460251 elementor-widget elementor-widget-heading\" data-id=\"3460251\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Description <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f0f360 e-con-full e-flex e-con e-child\" data-id=\"4f0f360\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-68ad7e2 e-con-full e-flex e-con e-child\" data-id=\"68ad7e2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc32d33 elementor-widget elementor-widget-heading\" data-id=\"bc32d33\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">status <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-731fd94 e-con-full e-flex e-con e-child\" data-id=\"731fd94\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dff3ca elementor-widget elementor-widget-heading\" data-id=\"9dff3ca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Array of strings <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c6d152 e-con-full e-flex e-con e-child\" data-id=\"7c6d152\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae31789 elementor-widget elementor-widget-heading\" data-id=\"ae31789\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Filters tickets by their status, e.g., [\"Open\", \"Pending\"]. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d68be20 e-con-full e-flex e-con e-child\" data-id=\"d68be20\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5bf4224 e-con-full e-flex e-con e-child\" data-id=\"5bf4224\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cfb192 elementor-widget elementor-widget-heading\" data-id=\"1cfb192\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">priority <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bdbcd9f e-con-full e-flex e-con e-child\" data-id=\"bdbcd9f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20e3830 elementor-widget elementor-widget-heading\" data-id=\"20e3830\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Array of strings <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-92e8e21 e-con-full e-flex e-con e-child\" data-id=\"92e8e21\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a6f90e2 elementor-widget elementor-widget-heading\" data-id=\"a6f90e2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Filters tickets based on priority levels, e.g., [\"1\", \"10\"] where \"1\" is Low and \"10\" is Urgent. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d6c2ee7 e-con-full e-flex e-con e-child\" data-id=\"d6c2ee7\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c008351 e-con-full e-flex e-con e-child\" data-id=\"c008351\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2a14da elementor-widget elementor-widget-heading\" data-id=\"c2a14da\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">type <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71a1a4e e-con-full e-flex e-con e-child\" data-id=\"71a1a4e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c92f05 elementor-widget elementor-widget-heading\" data-id=\"9c92f05\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Array of strings <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c567a05 e-con-full e-flex e-con e-child\" data-id=\"c567a05\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-def6fb0 elementor-widget elementor-widget-heading\" data-id=\"def6fb0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Filters tickets based on their type, e.g., [\"Printer 'Out of Ink' Complaint\", \"Customer's Request\"]. Escaped single quotes are used properly. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0213a43 e-con-full e-flex e-con e-child\" data-id=\"0213a43\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-77e6a35 e-con-full e-flex e-con e-child\" data-id=\"77e6a35\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88c0e9f elementor-widget elementor-widget-heading\" data-id=\"88c0e9f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">group <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-766f691 e-con-full e-flex e-con e-child\" data-id=\"766f691\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d686725 elementor-widget elementor-widget-heading\" data-id=\"d686725\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Array of strings <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8234144 e-con-full e-flex e-con e-child\" data-id=\"8234144\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f4c2c74 elementor-widget elementor-widget-heading\" data-id=\"f4c2c74\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Filters tickets assigned to certain groups, e.g., [\"\\\"Sales\\\" Department\", \"\\\"Marketing\\\" Department\"]. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75fe340 e-con-full e-flex e-con e-child\" data-id=\"75fe340\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2db8535 e-con-full e-flex e-con e-child\" data-id=\"2db8535\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50ed201 elementor-widget elementor-widget-heading\" data-id=\"50ed201\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">assigned_to <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a218dfb e-con-full e-flex e-con e-child\" data-id=\"a218dfb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51e15b4 elementor-widget elementor-widget-heading\" data-id=\"51e15b4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Array of strings <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-30f51d8 e-con-full e-flex e-con e-child\" data-id=\"30f51d8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca6b795 elementor-widget elementor-widget-heading\" data-id=\"ca6b795\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Filters tickets based on the agents assigned to them by email, e.g., [\"user1@example.com\", \"user2@example.com\"]. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d401325 e-con-full e-flex e-con e-child\" data-id=\"d401325\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-324b445 e-con-full e-flex e-con e-child\" data-id=\"324b445\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79cdcd3 elementor-widget elementor-widget-heading\" data-id=\"79cdcd3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">category <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a87433c e-con-full e-flex e-con e-child\" data-id=\"a87433c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a7a049 elementor-widget elementor-widget-heading\" data-id=\"9a7a049\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Array of strings <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8cecff7 e-con-full e-flex e-con e-child\" data-id=\"8cecff7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2abf8c7 elementor-widget elementor-widget-heading\" data-id=\"2abf8c7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Filters tickets by category, e.g., [\"Hardware\", \"Software\"]. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ca9b5f e-con-full e-flex e-con e-child\" data-id=\"5ca9b5f\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c496b96 e-con-full e-flex e-con e-child\" data-id=\"c496b96\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c8a162 elementor-widget elementor-widget-heading\" data-id=\"8c8a162\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">subcategory <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a5afc8 e-con-full e-flex e-con e-child\" data-id=\"0a5afc8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0c426e elementor-widget elementor-widget-heading\" data-id=\"f0c426e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Array of strings <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-06179df e-con-full e-flex e-con e-child\" data-id=\"06179df\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58d7d95 elementor-widget elementor-widget-heading\" data-id=\"58d7d95\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Filters tickets by subcategory, e.g., [\"Printer\", \"Laptop\"]. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a00707f e-con-full e-flex e-con e-child\" data-id=\"a00707f\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4ac90f6 e-con-full e-flex e-con e-child\" data-id=\"4ac90f6\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b90be6a elementor-widget elementor-widget-heading\" data-id=\"b90be6a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">source <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e9e993 e-con-full e-flex e-con e-child\" data-id=\"6e9e993\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df3d061 elementor-widget elementor-widget-heading\" data-id=\"df3d061\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Array of strings <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b648f1 e-con-full e-flex e-con e-child\" data-id=\"3b648f1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1bbef9f elementor-widget elementor-widget-heading\" data-id=\"1bbef9f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Filters tickets by the source of the ticket, e.g., [\"1\", \"6\"] where \"1\" represents Email and \"6\" represents Support Portal. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ccdad3d e-con-full e-flex e-con e-child\" data-id=\"ccdad3d\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-22fd45e e-con-full e-flex e-con e-child\" data-id=\"22fd45e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a105729 elementor-widget elementor-widget-heading\" data-id=\"a105729\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">contact <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-26d7a74 e-con-full e-flex e-con e-child\" data-id=\"26d7a74\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b3e2db elementor-widget elementor-widget-heading\" data-id=\"5b3e2db\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Array of strings <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-afe09fa e-con-full e-flex e-con e-child\" data-id=\"afe09fa\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-148f1dc elementor-widget elementor-widget-heading\" data-id=\"148f1dc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Filters tickets based on the contact\u2019s email address, e.g., [\"customer1@example.com\", \"customer2@example.com\"]. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-974365f elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"974365f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c825da elementor-widget elementor-widget-heading\" data-id=\"8c825da\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Additional parameters<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-87cf2d6 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"87cf2d6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5bebf2 elementor-widget elementor-widget-text-editor\" data-id=\"d5bebf2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW222900016 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW222900016 BCX8\">In addition to the basic filters, Desk365 API <\/span><span class=\"NormalTextRun SCXW222900016 BCX8\">provides<\/span><span class=\"NormalTextRun SCXW222900016 BCX8\"> several advanced options to customize the response.<\/span><\/span><span class=\"EOP SCXW222900016 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0972c9e e-con-full elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"0972c9e\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1c5a33c e-con-full e-flex e-con e-child\" data-id=\"1c5a33c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d85f079 e-con-full e-flex e-con e-child\" data-id=\"d85f079\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b4bb71 elementor-widget elementor-widget-heading\" data-id=\"4b4bb71\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Attribute <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-df59de9 e-con-full e-flex e-con e-child\" data-id=\"df59de9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6ccb0a elementor-widget elementor-widget-heading\" data-id=\"c6ccb0a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Type <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8e571c e-con-full e-flex e-con e-child\" data-id=\"f8e571c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b971230 elementor-widget elementor-widget-heading\" data-id=\"b971230\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Description <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-400af20 e-con-full e-flex e-con e-child\" data-id=\"400af20\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b66f669 e-con-full e-flex e-con e-child\" data-id=\"b66f669\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b16a8d elementor-widget elementor-widget-heading\" data-id=\"9b16a8d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">include_custom_fields <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2008f61 e-con-full e-flex e-con e-child\" data-id=\"2008f61\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-579765d elementor-widget elementor-widget-heading\" data-id=\"579765d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">String<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-33ce0a8 e-con-full e-flex e-con e-child\" data-id=\"33ce0a8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e08845 elementor-widget elementor-widget-heading\" data-id=\"4e08845\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Includes custom ticket fields in the response. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6faf502 e-con-full e-flex e-con e-child\" data-id=\"6faf502\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e64a798 e-con-full e-flex e-con e-child\" data-id=\"e64a798\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b49e76 elementor-widget elementor-widget-heading\" data-id=\"3b49e76\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">include_description <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b5ed62d e-con-full e-flex e-con e-child\" data-id=\"b5ed62d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed37c4c elementor-widget elementor-widget-heading\" data-id=\"ed37c4c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">String<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76c8b65 e-con-full e-flex e-con e-child\" data-id=\"76c8b65\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f61cde elementor-widget elementor-widget-heading\" data-id=\"6f61cde\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Adds the ticket description to the response. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-732f1ed e-con-full e-flex e-con e-child\" data-id=\"732f1ed\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1fe8240 e-con-full e-flex e-con e-child\" data-id=\"1fe8240\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7d4b51 elementor-widget elementor-widget-heading\" data-id=\"e7d4b51\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">include_survey_details <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf6d368 e-con-full e-flex e-con e-child\" data-id=\"bf6d368\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b8b051c elementor-widget elementor-widget-heading\" data-id=\"b8b051c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">String<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-50e0e8a e-con-full e-flex e-con e-child\" data-id=\"50e0e8a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8885f6c elementor-widget elementor-widget-heading\" data-id=\"8885f6c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Includes survey ratings in the response. Only the latest survey rating will be included. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb1a64c e-con-full e-flex e-con e-child\" data-id=\"bb1a64c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d32853c e-con-full e-flex e-con e-child\" data-id=\"d32853c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c50d8d5 elementor-widget elementor-widget-heading\" data-id=\"c50d8d5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">nested_fields <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c24ada8 e-con-full e-flex e-con e-child\" data-id=\"c24ada8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22cd036 elementor-widget elementor-widget-heading\" data-id=\"22cd036\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">String<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4584614 e-con-full e-flex e-con e-child\" data-id=\"4584614\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-03942ec elementor-widget elementor-widget-heading\" data-id=\"03942ec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">If set to 1, custom fields and survey details will not appear in a nested structure. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-598a7c3 e-con-full e-flex e-con e-child\" data-id=\"598a7c3\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-658be47 e-con-full e-flex e-con e-child\" data-id=\"658be47\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2a5679 elementor-widget elementor-widget-heading\" data-id=\"f2a5679\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">offset <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d5db4c8 e-con-full e-flex e-con e-child\" data-id=\"d5db4c8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b1750b elementor-widget elementor-widget-heading\" data-id=\"7b1750b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">String<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cfb75cc e-con-full e-flex e-con e-child\" data-id=\"cfb75cc\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ea0045 elementor-widget elementor-widget-heading\" data-id=\"9ea0045\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Helps paginate through the ticket list. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b0907bc e-con-full e-flex e-con e-child\" data-id=\"b0907bc\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7a5556a e-con-full e-flex e-con e-child\" data-id=\"7a5556a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac0bd2c elementor-widget elementor-widget-heading\" data-id=\"ac0bd2c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">order_by <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0689e9a e-con-full e-flex e-con e-child\" data-id=\"0689e9a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf73042 elementor-widget elementor-widget-heading\" data-id=\"bf73042\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">String<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2dd22b2 e-con-full e-flex e-con e-child\" data-id=\"2dd22b2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3978055 elementor-widget elementor-widget-heading\" data-id=\"3978055\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Specifies the field to order by <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-79d554d e-con-full e-flex e-con e-child\" data-id=\"79d554d\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a73bb9c e-con-full e-flex e-con e-child\" data-id=\"a73bb9c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-765bdf5 elementor-widget elementor-widget-heading\" data-id=\"765bdf5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">order_type <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cf086c3 e-con-full e-flex e-con e-child\" data-id=\"cf086c3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa32e08 elementor-widget elementor-widget-heading\" data-id=\"fa32e08\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">String<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b434210 e-con-full e-flex e-con e-child\" data-id=\"b434210\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a10f04 elementor-widget elementor-widget-heading\" data-id=\"6a10f04\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Specifies the sort order, either ascending or descending. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a3a110 e-con-full e-flex e-con e-child\" data-id=\"5a3a110\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-291f523 e-con-full e-flex e-con e-child\" data-id=\"291f523\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-496bbc7 elementor-widget elementor-widget-heading\" data-id=\"496bbc7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">updated_since <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9be05ff e-con-full e-flex e-con e-child\" data-id=\"9be05ff\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb6d7e7 elementor-widget elementor-widget-heading\" data-id=\"eb6d7e7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">String<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8d67d1 e-con-full e-flex e-con e-child\" data-id=\"f8d67d1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a60ab56 elementor-widget elementor-widget-heading\" data-id=\"a60ab56\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Only tickets updated after the given timestamp will be returned. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28ecc81 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"28ecc81\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2fdb91 elementor-widget elementor-widget-heading\" data-id=\"a2fdb91\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Fixed numerical values <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b03687 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"3b03687\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0b9d85 elementor-widget elementor-widget-text-editor\" data-id=\"d0b9d85\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW223711709 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW223711709 BCX8\">The response <\/span><span class=\"NormalTextRun SCXW223711709 BCX8\">contains<\/span><span class=\"NormalTextRun SCXW223711709 BCX8\"> fixed numerical values for specific fields.\u00a0<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW223711709 BCX8\"><span class=\"SCXW223711709 BCX8\">\u00a0<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b0930cd e-con-full elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"b0930cd\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-83a2387 e-con-full e-flex e-con e-child\" data-id=\"83a2387\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fe903d9 e-con-full e-flex e-con e-child\" data-id=\"fe903d9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e6ad26 elementor-widget elementor-widget-heading\" data-id=\"4e6ad26\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Field <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eb55f0b e-con-full e-flex e-con e-child\" data-id=\"eb55f0b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06f7fd4 elementor-widget elementor-widget-heading\" data-id=\"06f7fd4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Numeric Value <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-abbc468 e-con-full e-flex e-con e-child\" data-id=\"abbc468\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bef8442 elementor-widget elementor-widget-heading\" data-id=\"bef8442\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Description <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ffb79dd e-con-full e-flex e-con e-child\" data-id=\"ffb79dd\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3316ace e-con-full e-flex e-con e-child\" data-id=\"3316ace\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d96d9c elementor-widget elementor-widget-heading\" data-id=\"2d96d9c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Priority <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9479611 e-con-full e-flex e-con e-child\" data-id=\"9479611\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-efb79ca elementor-widget elementor-widget-heading\" data-id=\"efb79ca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">1 (Low), 5 (Medium), 10 (High), 20 (Urgent) <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d2db495 e-con-full e-flex e-con e-child\" data-id=\"d2db495\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50690cd elementor-widget elementor-widget-heading\" data-id=\"50690cd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Priority levels for filtering tickets. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-317d92f e-con-full e-flex e-con e-child\" data-id=\"317d92f\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-95bab92 e-con-full e-flex e-con e-child\" data-id=\"95bab92\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db8658f elementor-widget elementor-widget-heading\" data-id=\"db8658f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Source <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc72896 e-con-full e-flex e-con e-child\" data-id=\"fc72896\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c7eea5 elementor-widget elementor-widget-heading\" data-id=\"0c7eea5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">1 (Email), 5 (Microsoft Teams), 6 (Support Portal), 7 (Phone\/Other), 12 (Web Form), 13 (Web Widget), 15 (API)<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d029ac4 e-con-full e-flex e-con e-child\" data-id=\"d029ac4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb4a40c elementor-widget elementor-widget-heading\" data-id=\"bb4a40c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Indicates the source from which the ticket was created. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ec64ae e-con-full e-flex e-con e-child\" data-id=\"1ec64ae\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7ab393b e-con-full e-flex e-con e-child\" data-id=\"7ab393b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ad2ddf elementor-widget elementor-widget-heading\" data-id=\"9ad2ddf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Survey Type <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d2c0d7 e-con-full e-flex e-con e-child\" data-id=\"5d2c0d7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8eb26c9 elementor-widget elementor-widget-heading\" data-id=\"8eb26c9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">1 (Customer Satisfaction), 2 (Five Star Rating), 3 (Net Promoter Score) <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4e5a86 e-con-full e-flex e-con e-child\" data-id=\"e4e5a86\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0582c0d elementor-widget elementor-widget-heading\" data-id=\"0582c0d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Different types of survey responses. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-36db91a e-con-full e-flex e-con e-child\" data-id=\"36db91a\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3797760 e-con-full e-flex e-con e-child\" data-id=\"3797760\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f340bde elementor-widget elementor-widget-heading\" data-id=\"f340bde\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Survey Rating <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8f4a749 e-con-full e-flex e-con e-child\" data-id=\"8f4a749\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc936b6 elementor-widget elementor-widget-heading\" data-id=\"cc936b6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">-3 to 3 <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bfb583 e-con-full e-flex e-con e-child\" data-id=\"5bfb583\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0dba953 elementor-widget elementor-widget-heading\" data-id=\"0dba953\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Values for Customer Satisfaction survey responses. Ratings are mapped to text using the sv_name field in the survey details endpoint. <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0d89b66 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"0d89b66\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9d138e elementor-widget elementor-widget-heading\" data-id=\"c9d138e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Survey data retrieval <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6847862 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"6847862\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5174932 elementor-widget elementor-widget-text-editor\" data-id=\"5174932\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW38525424 BCX8\">Desk365 offers powerful Survey APIs that are essential for enhancing any customer support or feedback system. These APIs streamline the collection, management, and analysis of customer feedback in an organized and automated manner. <\/span><span class=\"NormalTextRun SCXW38525424 BCX8\">We\u2019ll<\/span><span class=\"NormalTextRun SCXW38525424 BCX8\"> delve into three key Survey API endpoints provided by Desk365 and discuss their roles in effectively managing survey data.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6cc38f2 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"6cc38f2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54ac62e elementor-widget elementor-widget-image\" data-id=\"54ac62e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"169\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/sur-1024x169.png\" class=\"attachment-large size-large wp-image-29410\" alt=\"\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/sur-1024x169.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/sur-300x50.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/sur-768x127.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/sur-1536x254.png 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/sur.png 1827w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4cc84aa elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"4cc84aa\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e95127b elementor-widget elementor-widget-heading\" data-id=\"e95127b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Retrieving all survey details <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb482cd elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"fb482cd\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c1997c elementor-widget elementor-widget-text-editor\" data-id=\"0c1997c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The first endpoint we&#8217;ll explore is the \/surveys endpoint. This API call retrieves a list of all surveys in the system, organized by their creation time in ascending order. It&#8217;s a straightforward yet effective method to gather a complete list of surveys without requiring specific parameters.<\/p><p aria-level=\"3\"><span data-contrast=\"none\">Key constants:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:281,&quot;335559739&quot;:281,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"10\" data-aria-level=\"1\"><span data-contrast=\"none\">survey_type: Represents the type of survey being queried.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 1 = Customer\u00a0 Satisfaction<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 2 = Five Star Rating<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 3 = Net Promoter Score<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><ul><li><span data-contrast=\"none\">cs_rating_order: Defines the order in which ratings are presented.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 1 = Good to Bad<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 2 = Bad to Good<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"12\" data-aria-level=\"1\"><span data-contrast=\"none\">cs_neutral_type: <\/span><span data-contrast=\"none\">Specifies the categorization method for &#8216;Neither satisfied nor dissatisfied&#8217; in reports.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a01 = Positive<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a02 = Neutral<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:1440,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279,&quot;335559991&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a03 = Negative<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"13\" data-aria-level=\"1\"><span data-contrast=\"none\">notify_type: Describes the trigger for survey notifications.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a07 = Ticket resolved<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a08 = Ticket closed<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">This endpoint is ideal for getting a quick overview of all surveys currently in the system.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c3aeb1b elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"c3aeb1b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-918ac8f elementor-widget elementor-widget-image\" data-id=\"918ac8f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"338\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/sur2-1024x338.png\" class=\"attachment-large size-large wp-image-29411\" alt=\"\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/sur2-1024x338.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/sur2-300x99.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/sur2-768x253.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/sur2-1536x506.png 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/sur2.png 1823w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-671d71b elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"671d71b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c388ad6 elementor-widget elementor-widget-heading\" data-id=\"c388ad6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Fetching survey details by name  <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fd8cca5 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"fd8cca5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b44297 elementor-widget elementor-widget-text-editor\" data-id=\"1b44297\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Sometimes, you may need detailed information ab<\/span><span data-contrast=\"none\">out a specific survey. The \/v3\/surveys\/details endpoint serves this purpose by allowing you to fetch detailed information for a given survey name. This is particularly useful when you need to drill down into the specifics of a survey, such as its structure, questions, and configurations.<\/span><span data-contrast=\"none\"> However, it is important to note that deleted surveys cannot be retrieved through this endpoint.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p aria-level=\"3\"><span data-contrast=\"none\">Key parameters:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:281,&quot;335559739&quot;:281,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"14\" data-aria-level=\"1\"><span data-contrast=\"none\">survey_name (required): The name of the survey for which details are being requested.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul><p aria-level=\"3\"><span data-contrast=\"none\">Key constants:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:281,&quot;335559739&quot;:281,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">The constants are similar to those in the \/v3\/surveys endpoint but also include:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"none\">cs_neutral_type: Adds a layer to classify responses into Positive, Neutral, or Negative categories.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a01 = Positive<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a02 = Neutral<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a03 = Negative<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">This endpoint is particularly useful for retrieving in-depth information about a specific survey, which can be crucial for analysis and reporting.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60a24e4 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"60a24e4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bdfc036 elementor-widget elementor-widget-image\" data-id=\"bdfc036\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"338\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/sur2-1024x338.png\" class=\"attachment-large size-large wp-image-29411\" alt=\"\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/sur2-1024x338.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/sur2-300x99.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/sur2-768x253.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/sur2-1536x506.png 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/sur2.png 1823w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d2a8520 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"d2a8520\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9933188 elementor-widget elementor-widget-heading\" data-id=\"9933188\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Accessing survey ratings  <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf562c5 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"bf562c5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7730cf8 elementor-widget elementor-widget-text-editor\" data-id=\"7730cf8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"none\">The \/v3\/surveys\/ratings endpoint allows you to retrieve all survey ratings, again ordered by their creation time in ascending order. This endpoint is a valuable tool for collecting feedback data, which can be used for performance metrics, customer satisfaction tracking, and improving service quality.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p aria-level=\"3\"><span data-contrast=\"none\">Key constants:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:281,&quot;335559739&quot;:281,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"15\" data-aria-level=\"1\"><span data-contrast=\"none\">survey_type:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 1 = Customer Satisfaction<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 2 = Five Star Rating<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a03 = Net Promoter Score<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"16\" data-aria-level=\"1\"><span data-contrast=\"none\">cs_neutral_type:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a01 = Positive<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a02 = Neutral<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a03 = Negative<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">This endpoint provides a straightforward way to gather all rating data for analysis.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7523ec1 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"7523ec1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0efc0c9 elementor-widget elementor-widget-image\" data-id=\"0efc0c9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"322\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/surrat-1024x322.png\" class=\"attachment-large size-large wp-image-29415\" alt=\"\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/surrat-1024x322.png 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/surrat-300x94.png 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/surrat-768x241.png 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/surrat-1536x482.png 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2024\/06\/surrat.png 1837w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ea8ceba elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"ea8ceba\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ada2423 elementor-widget elementor-widget-text-editor\" data-id=\"ada2423\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW71851510 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW71851510 BCX8\">Each endpoint serves a specific purpose, from retrieving all surveys to getting detailed information about a particular survey, and finally, accessing survey ratings.<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c4f72a6 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"c4f72a6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9895fa5 elementor-widget elementor-widget-heading\" data-id=\"9895fa5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Survey retrieval and key attributes<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27721d9 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"27721d9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e60d81 elementor-widget elementor-widget-text-editor\" data-id=\"0e60d81\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\">We have enhanced the functionality to retrieve survey details in the &#8220;get all tickets&#8221; endpoint. If include_survey_details is set to 1, survey details for each ticket can be retrieved within the same endpoint, making it easier for you to associate survey details with each ticket<\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-teams=\"true\"><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">When multiple surveys are created from the same domain, only the latest responded survey will be retrieved.<\/span><\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-teams=\"true\"><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">If no survey has been sent to the contact, survey_ratings object will be null. If a survey has been sent but not responded to, the details will still be populated, but the ratings will be null.<\/span><\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\">Attributes prefixed with cs are specific to customer satisfaction surveys.<\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\">Survey details are prefixed with sv, indicating various survey-related data points.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69832bb e-flex e-con-boxed e-con e-parent\" data-id=\"69832bb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78c01ec elementor-widget elementor-widget-heading\" data-id=\"78c01ec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rate limit details <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ad6084 e-flex e-con-boxed e-con e-parent\" data-id=\"2ad6084\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b34187 elementor-widget elementor-widget-text-editor\" data-id=\"4b34187\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The Desk365 API has plan-specific rate limits to ensure optimal performance and fair usage. These limits help maintain system stability while providing reliable access to our API.<\/p><ul><li>Standard Plan: 100 API calls per hour<\/li><li>Plus Plan: 50 API calls per minute\u00a0<\/li><li>Premium Plan: 50 API calls per minute<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-810fed2 e-flex e-con-boxed e-con e-parent\" data-id=\"810fed2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5fd8d6f elementor-widget elementor-widget-text-editor\" data-id=\"5fd8d6f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW152906365 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW152906365 BCX0\">By following this guide, you should be able to effectively <\/span><span class=\"NormalTextRun SCXW152906365 BCX0\">utilize<\/span><span class=\"NormalTextRun SCXW152906365 BCX0\"> the Desk365 API to integrate with various applications, enhancing your workflow and productivity.\u00a0<\/span><\/span><span class=\"EOP SCXW152906365 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":16,"featured_media":0,"parent":18745,"menu_order":1,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-31588","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/31588","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=31588"}],"version-history":[{"count":106,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/31588\/revisions"}],"predecessor-version":[{"id":36204,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/31588\/revisions\/36204"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18745"}],"next":[{"title":"Integrate Asana with Desk365 (using Desk365\u2019s Power Automate connector)","link":"https:\/\/help.desk365.io\/en\/articles\/how-to-use-desk365-power-automate-connector\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18746"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=31588"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=31588"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}