{"id":34327,"date":"2026-02-14T12:15:45","date_gmt":"2026-02-14T12:15:45","guid":{"rendered":"https:\/\/help.desk365.io\/en\/?post_type=docs&p=34327"},"modified":"2026-04-04T08:38:26","modified_gmt":"2026-04-04T08:38:26","slug":"desk365-language-settings","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/desk365-language-settings\/","title":{"rendered":"Language settings and multi-language support in Desk365"},"content":{"rendered":"\t\t
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\nAvailable with:<\/span>\n\n\n<\/circle>\n<\/path>\n<\/svg>\nPlus<\/span>\n<\/span>\n|<\/span>\n\n\n<\/circle>\n<\/path>\n<\/svg>\nPremium<\/span>\n<\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Desk365 lets you choose the language used in both your agent portal, support portal and Support Bot, so your team and contacts can work in a language <\/span>they\u2019re\u00a0comfortable with.<\/span>\u00a0<\/span><\/p>

This article walks you through:<\/span>\u00a0<\/span><\/p>

  • Where to find the\u00a0languages settings<\/span>\u00a0<\/span><\/li>
  • How to set a default language<\/span>\u00a0<\/span><\/li>
  • How to enable multiple languages<\/span>\u00a0<\/span><\/li>
  • How agents can choose their own preferred language<\/span>\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Where to find the languages settings <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    To configure languages in Desk365<\/span>, l<\/span>og in to the\u00a0<\/span>a<\/span>gent\u00a0<\/span>p<\/span>ortal<\/span>\u00a0and g<\/span>o to\u00a0<\/strong><\/span>Settings<\/span>\u00a0><\/span>\u00a0<\/span>Admin<\/span>\u00a0>\u00a0<\/span>Languages<\/span><\/strong><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"language-settings-in-desk365\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    This is where you manage language options for the\u00a0<\/span>a<\/span>gent\u00a0<\/span>p<\/span>ortal<\/span>,<\/span>\u00a0<\/span>s<\/span>upport\u00a0<\/span>p<\/span>ortal<\/span> and the Support Bot<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Choosing the agent portal language <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    At the top of the page,\u00a0<\/span>you\u2019ll<\/span>\u00a0see the\u00a0<\/span>\u2018<\/span><\/span>Choose Agent Portal Language<\/span>\u2019<\/span><\/span>\u00a0section.<\/span>\u00a0<\/span><\/span>Use the default language dropdown to select the main language for the agent portal.\u00a0<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"choosing-the-default-agent-portal-language-desk365\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    The language you select here becomes the\u00a0<\/span>primary language<\/span>\u00a0agents\u00a0<\/span>see<\/span>\u00a0when they first log in to the\u00a0<\/span>a<\/span>gent\u00a0<\/span>p<\/span>ortal. This\u00a0<\/span>sets<\/span>\u00a0the default interface language for all agents.<\/span><\/span>\u00a0<\/span><\/p>

    Note:<\/strong> By default, you can choose any one language included in the Standard plan. Enabling and using multiple languages is available in the Plus and Premium plan.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Enabling multi-language support for agents <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Below the default language setting,\u00a0you\u2019ll\u00a0find the\u00a0option\u00a0to\u00a0enable\u00a0multi-language\u00a0support.<\/span>\u00a0<\/span><\/p>

    • Turn on\u00a0to enable\u00a0multi-language\u00a0support<\/span>\u00a0<\/span><\/li>
    • Add one or more languages from the 19 language options available under \u2018Available Languages\u2019<\/span>\u00a0<\/span><\/li>
    • Once languages are configured, each agent can choose their preferred language by clicking\u00a0<\/span>Profile > My Profile & Settings.\u00a0Find the\u00a0language\u00a0dropdown, select the language you prefer<\/span>\u00a0<\/span><\/li>
    • The\u00a0agent\u00a0portal will\u00a0immediately\u00a0update\u00a0the selected language for that\u00a0agent.<\/span>\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Once enabled, each agent can choose their own preferred language.<\/p>

      Agents can change their language anytime from the profile menu.<\/p>

      Select the preferred language and the agent portal will update immediately.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      This is especially helpful for teams working across multiple regions or language preferences<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      Support portal language settings <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      The support portal language controls the language seen by end users (customers or employees) when they access your support portal.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      You can choose a language from the ‘Default Language’\u00a0<\/span>dropdown,<\/span>\u00a0this is the language users will see when they first visit the support portal.<\/span><\/span>\u00a0<\/span><\/p>

      You can also enable multiple languages for the support portal. Add the required languages under available languages from the 34 language options Desk365 provides (Arabic, Chinese \u2013 Simplified, Czech, Danish, Dutch, English – US, English – UK,\u00a0 Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Khmer, Korean, Lithuanian, Malay, Norwegian Bokmal, Persian, Polish, Portuguese \u2013 Brazilian, Portuguese \u2013 Portugal, Romanian, Slovenian, Spanish \u2013 LATAM, Spanish \u2013 Spain, Swedish, Thai, Turkish, Ukrainian, Urdu, and Vietnamese<\/span><\/span>).<\/span>\u00a0<\/span><\/p>

      Users will be able to switch between these languages during their session.<\/span><\/p>

      Contacts can change the portal language directly from the language dropdown next to the profile icon in the support portal header. The interface updates instantly after selection.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      This flexibility is useful when your support portal serves users from different regions.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      Support Bot language settings <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      The Support Bot language setting controls the language used by the Desk365 Teams Support Bot.<\/span>\u00a0<\/span><\/p>

      Like the agent portal and support portal, you can select the language you want the Support Bot to use. Desk365 supports 34 languages, helping you deliver localized, consistent support experiences to a global audience.<\/span><\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      The Bot will use this language for all interactions with users<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      N<\/span>ote<\/span><\/strong><\/em>:<\/strong><\/em>\u00a0<\/span><\/span>After changing the Support Bot language, you need to <\/span>r<\/span>eset<\/span> the Bot for the change to take effect.<\/span>\u00a0<\/span>You can do this by issuing the\u00a0<\/span>\u2018<\/span>reset<\/span>\u2019<\/span>\u00a0command in Microsoft Teams.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      Important note about translations <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      • Language translation in Desk365 applies only to predefined system interface elements.<\/span>\u00a0<\/span><\/li>
      • The following items will not be translated automatically:<\/span>
        <\/span>–\u00a0 Custom field labels
        –\u00a0 Knowledge base articles
        –\u00a0 Automated notifications\u00a0<\/span><\/li><\/ul>

        These\u00a0remain\u00a0in the language in which they were originally created. If needed, you can update them manually in their respective sections.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        With the Languages feature in Desk365, you can:<\/span>\u00a0<\/span><\/p>

        • Set default languages for the agent portal and support portal<\/span>\u00a0<\/span><\/li>
        • Enable multiple languages and allow\u00a0contacts\u00a0to switch between them<\/span>\u00a0<\/span><\/li>
        • Let\u00a0support\u00a0agents choose their own preferred language<\/span>\u00a0<\/span><\/li>
        • Control the language used by the Desk365 Support Bot<\/span>\u00a0<\/span><\/li><\/ul>

          This makes Desk365 easier to use for global teams and multilingual users.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":16,"featured_media":0,"parent":20680,"menu_order":2,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-34327","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/34327","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=34327"}],"version-history":[{"count":66,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/34327\/revisions"}],"predecessor-version":[{"id":36389,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/34327\/revisions\/36389"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20680"}],"next":[{"title":"Create your first ticket with Desk365","link":"https:\/\/help.desk365.io\/en\/articles\/creating-your-first-ticket-in-desk365\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20681"}],"prev":[{"title":"Configuring basic helpdesk settings in Desk365","link":"https:\/\/help.desk365.io\/en\/articles\/configuring-basic-helpdesk-settings\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/20748"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=34327"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=34327"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}