{"id":34777,"date":"2026-02-12T17:41:42","date_gmt":"2026-02-12T17:41:42","guid":{"rendered":"https:\/\/help.desk365.io\/en\/docs\/asset-management-2\/setting-up-desk365-asset-management\/creating-and-managing-assets-in-desk365\/"},"modified":"2026-04-04T08:27:08","modified_gmt":"2026-04-04T08:27:08","slug":"creating-and-managing-assets-in-desk365","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/creating-and-managing-assets-in-desk365\/","title":{"rendered":"Creating and managing assets in Desk365"},"content":{"rendered":"\t\t
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\nAvailable with:<\/span>\n\n\n<\/circle>\n<\/path>\n<\/svg>\nPremium<\/span>\n<\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Assets are the foundation of asset management. An\u00a0<\/span>asset\u00a0<\/span>represents\u00a0any physical or digital item that your organization owns, uses, or manages\u2014such as laptops, desktops, printers, monitors, software licenses, or network equipment.<\/span>\u00a0<\/span><\/p>

By creating assets in Desk365, you give your support and IT teams complete visibility into:<\/span>\u00a0<\/span><\/p>

  • Who is using an asset<\/span>\u00a0<\/span><\/li>
  • Where the asset is located<\/span>\u00a0<\/span><\/li>
  • Its purchase, warranty, and vendor details<\/span>\u00a0<\/span><\/li>
  • Its current condition and lifecycle stage<\/span>\u00a0<\/span><\/li>
  • All support tickets linked to the asset<\/span>\u00a0<\/span><\/li><\/ul>

    Each asset has its\u00a0own lifecycle\u00a0and\u00a0ownership, even if multiple assets belong to the same product model.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Asset vs product: Understanding the difference <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    It\u2019s\u00a0important to clearly understand the difference between\u00a0<\/span>products\u00a0and\u00a0assets.<\/span>\u00a0<\/span><\/p>

    • Product\u00a0–\u00a0<\/span><\/b>A product\u00a0represents\u00a0a\u00a0<\/span>model or item type<\/span><\/i>. Example: HP LaserJet Pro M404dn<\/span><\/li>
    • Asset\u00a0–\u00a0<\/span><\/b>An asset is a\u00a0<\/span>real, individual instance<\/span><\/i> of that product.\u00a0Example: HP M404dn \u2013 Finance Dept<\/span><\/li><\/ul>

      In Desk365:<\/span>\u00a0<\/span><\/p>