{"id":35016,"date":"2026-02-14T12:27:35","date_gmt":"2026-02-14T12:27:35","guid":{"rendered":"https:\/\/help.desk365.io\/en\/?post_type=docs&p=35016"},"modified":"2026-04-04T08:47:56","modified_gmt":"2026-04-04T08:47:56","slug":"sync-custom-contact-fields-from-microsoft-entra-id","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/sync-custom-contact-fields-from-microsoft-entra-id\/","title":{"rendered":"Sync custom contact fields from Microsoft Entra ID"},"content":{"rendered":"\t\t
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\nAvailable with:<\/span>\n\n\n<\/circle>\n<\/path>\n<\/svg>\nPremium<\/span>\n<\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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You can\u00a0sync\u00a0custom contact\u00a0fields in Desk365 with user attributes from Microsoft Entra ID.<\/span>\u00a0<\/span><\/p>

This means when a user\u2019s information is updated in Microsoft Entra ID, the corresponding contact field\u00a0in Desk365 will update automatically.<\/span>\u00a0<\/span><\/p>

Note:<\/span><\/i><\/b>\u00a0This guide assumes that user provisioning between Microsoft Entra ID and Desk365 is already configured<\/a><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Supported field types <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The following Desk365 contact field types can be\u00a0<\/span>synced<\/span>\u00a0from Microsoft Entra ID:<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Desk365 Field Type <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Entra ID Attribute Type <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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True\/False values <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Date <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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DateTime <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Only the date is saved <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Range: -999,999,999 to 999,999,999 <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Only 2 decimal places allowed (extra digits are rounded) <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Must match the dropdown option text in Desk365 custom dropdown <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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URL validation applied <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Before you begin<\/span>\u00a0<\/span><\/p>

You will need the API Name of the custom contact\u00a0field in\u00a0Desk365.<\/span>\u00a0<\/span><\/p>

To find it:<\/span>\u00a0<\/span><\/p>

  • Go to Settings > Admin > Contact Fields.<\/span>\u00a0<\/span><\/li>
  • Click Contact Fields.<\/span>\u00a0<\/span><\/li>
  • Open the required field or create a new one.<\/span>\u00a0<\/span><\/li>
  • Copy the\u00a0Attribute for\u00a0API Name.<\/span>\u00a0<\/span><\/li><\/ul>

    You will use this in Microsoft Entra ID attribute mapping.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"creating-contact-field-country\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    How to sync custom contact fields <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Step 1: Open the Desk365 App in Entra ID <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    • Go to Microsoft Entra ID.<\/span>\u00a0<\/span><\/li>
    • Click Enterprise Applications.<\/span>\u00a0<\/span><\/li>
    • Select Desk365 Provisioning.<\/span>\u00a0<\/span><\/li>
    • Go to Provisioning.<\/span>\u00a0<\/span><\/li>
    • In the mapping sections, click\u00a0Provision\u00a0Microsoft Entra ID Users.<\/span>\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"provisioning-contacts-in-entra-id\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Step 2: Edit attribute list <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      • Scroll down to click\u00a0show advanced options<\/span>\u00a0<\/span><\/li>
      • Select Edit attribute\u00a0list for\u00a0customappsso\u00a0for Desk365.<\/span>\u00a0<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"attribute-mapping\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        • Add\u00a0a new item\u00a0at the bottom of the attribute list table<\/span>\u00a0<\/span><\/li>
        • Combine \u201curn:ietf:params:scim:schemas:extension:desk365ContactCustomFields:2.0:User\u201d with the\u00a0attribute name that you have copied from Desk365\u2019s contact custom field\u00a0(cf_country)<\/span>\u00a0<\/span><\/li>
        • For example:\u00a0<\/span> urn:ietf:params:scim:schemas:extension:desk365ContactCustomFields:2.0:User:cf_country<\/span><\/b>\u00a0<\/span><\/li>
        • Choose the correct data type.<\/span>\u00a0<\/span><\/li>
        • Leave the remaining columns blank.<\/span>\u00a0<\/span><\/li>
        • Click Save\u00a0to return to the attribute mapping page.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          Step 3: Create the mapping <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          • Scroll to the bottom of the Attribute Mappings page.<\/span>\u00a0<\/span><\/li>
          • Click Add New Mapping.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
            \n\t\t\t\t
            \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"add-new-mapping\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            • Fill in the details:<\/span>
              <\/span>– <\/span>Mapping Type: Direct\u00a0
              <\/span>– Source Attribute: Select the Entra ID attribute (example: country)<\/span>
              – <\/span>Default Value: Leave blank
              <\/span>– Target Attribute: Select the custom attribute you created urn:ietf:params:scim:schemas:extension:desk365ContactCustomFields:2.0:User:cf_country
              <\/span><\/b> –\u00a0 <\/span>Match objects using this attribute: No
              <\/span>–\u00a0 Apply this mapping: Always\u00a0<\/span><\/li>
            • Click Save.<\/span>\u00a0<\/span><\/li>
            • Confirm to complete the setup.<\/span>\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
              \n\t\t\t\t
              \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"creating-the-mapping\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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              When a user is created or updated in Microsoft Entra ID, the contact in Desk365 will update automatically.<\/span><\/span>\u00a0<\/span>
              <\/span>\u00a0
              <\/span><\/span>Make sure provisioning is turned\u00a0<\/span>O<\/span>n<\/span>\u00a0<\/span>for changes to\u00a0<\/span>s<\/span>ync<\/span>\u00a0<\/span>automatically<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              Syncing contact company name from Entra ID to Desk365 <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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              You can also\u00a0sync\u00a0the default Company Name field\u00a0from Microsoft Entra ID to Desk365.<\/span> This feature is available in the Plus and Premium plans.<\/span><\/p>

              The steps are the same as above, with\u00a0a small change\u00a0in the URN used.<\/span>\u00a0<\/span><\/p>

              • Copy the API name of the default Company field<\/span>\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                \n\t\t\t\t
                \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"company-in-contact-fields\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                • Follow all steps mentioned earlier until you reach\u00a0<\/span>Edit attribute list<\/span><\/b>.<\/span>\u00a0<\/span><\/li>
                • Instead of the previous URN, use the Enterprise schema below and combine it with the API name of the default Company field (organization)<\/span>
                  <\/span>urn:ietf:params:scim:schemas:extension:enterprise:2.0:User:organization\u00a0<\/strong><\/li><\/ul>

                  Note:<\/span><\/i><\/b>\u00a0<\/span><\/p>

                  If urn:ietf:params:scim:schemas:extension:enterprise:2.0:User:organization is already available in the Edit attribute list, you do not need to add it again.<\/span>\u00a0<\/span><\/p>

                  In that case, skip the edit attribute list step and\u00a0proceed\u00a0directly to Create the mapping section.<\/span>\u00a0<\/span><\/p>

                  • Add it as\u00a0a new item\u00a0in\u00a0the attribute list table.<\/span>\u00a0<\/span><\/li>
                  • Choose the correct data type and leave the remaining columns blank.<\/span>\u00a0<\/span><\/li>
                  • Click Save.<\/span>\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                    \n\t\t\t\t
                    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"edit-attribute-list-organization\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                    \n\t\t\t\t
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                    Create the mapping <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                    • Scroll to the bottom of the Attribute Mappings\u00a0page.<\/span>\u00a0<\/span><\/li>
                    • Click Add New Mapping.<\/span>\u00a0<\/span><\/li>
                    • Fill in the details:<\/span>
                      – <\/span>Mapping Type:\u00a0Direct
                      <\/span>– Source Attribute: Select the Entra ID attribute (example: companyName)
                      <\/span>– Default Value: Leave blank
                      <\/span>– Target Attribute: \u00a0<\/span>urn:ietf:params:scim:schemas:extension:enterprise:2.0:User:organization
                      <\/strong>– <\/strong>Match objects using this attribute:\u00a0No<\/span>
                      <\/span>– Apply this mapping: Always\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                      \n\t\t\t\t
                      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"edit-company-field-attribute\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                      \n\t\t\t\t
                      \n\t\t\t\t\t\t\t
                      • Click Save.<\/span>\u00a0<\/span><\/li>
                      • Confirm to complete the setup.<\/span>\u00a0<\/span><\/li><\/ul>

                        Now, when a user\u2019s Company Name is created or updated in Microsoft Entra ID, it will automatically update in Desk365.<\/span>\u00a0<\/span><\/p>

                        Ensure provisioning\u00a0remains\u00a0On\u00a0for continuous synchronization.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                        Syncing contact department from Entra ID to Desk365<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                        \n\t\t\t\t
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                        You can also sync the contact department from Microsoft Entra ID to Desk365. This feature is available only in the Premium plan.<\/p>

                        Before syncing the contact department from Entra ID, ensure that the attribute mapping for the company name (organization) is already configured. If not, please follow the steps outlined above to sync the contact company name from Entra ID to Desk365.<\/p>

                        Note:<\/strong><\/em><\/p>

                        If urn:ietf:params:scim:schemas:extension:enterprise:2.0:User:department is already available in the Edit attribute list, you do not need to add it again.<\/p>

                        In that case, skip the edit attribute list step and proceed directly to Create the mapping section.<\/p>

                        • Add it as a new item in the attribute list table.<\/li>
                        • Choose the correct data type and leave the remaining columns blank.<\/li>
                        • Click Save.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                          \n\t\t\t\t
                          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"editing-attribute-list-entra-id\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                          \n\t\t\t\t
                          \n\t\t\t

                          Create the mapping<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                          \n\t\t\t\t
                          \n\t\t\t\t\t\t\t
                          • Scroll to the bottom of the Attribute Mappings page.<\/li>
                          • Click Add New Mapping.<\/li>
                          • Fill in the details:
                            –\u00a0 Mapping Type: Direct
                            –\u00a0 Source Attribute: Select the Entra ID attribute (example: department)
                            –\u00a0 Default Value: Leave blank
                            –\u00a0 Target Attribute: urn:ietf:params:scim:schemas:extension:enterprise:2.0:User:department
                            –\u00a0 Match objects using this attribute: No
                            –\u00a0 Apply this mapping: Always<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                            \n\t\t\t\t
                            \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"editing-attribute-entra-id-sync\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                            \n\t\t\t\t
                            \n\t\t\t\t\t\t\t
                            • Click Save.<\/li>
                            • Confirm to complete the setup.<\/li><\/ul>

                              Note:<\/strong> <\/em>The department name in Entra can be comma-separated. The first value will be treated as the primary department, and the remaining values will be considered secondary departments.<\/p>

                              For example: If the department in Entra is HR, IT, Finance<\/strong>, then HR<\/strong> will be treated as the primary department, while IT<\/strong> and Finance<\/strong> will be treated as secondary departments. Ensure that all these departments are already created in Desk365 for the respective company or else the departments will be automatically created under that company and automatically associated with the user.\u00a0<\/p>

                              Now, when a user\u2019s department is created or updated in Microsoft Entra ID, it will automatically update in Desk365.<\/p>

                              Ensure provisioning remains ‘On’ for continuous synchronization.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":16,"featured_media":0,"parent":18745,"menu_order":15,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-35016","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/35016","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=35016"}],"version-history":[{"count":59,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/35016\/revisions"}],"predecessor-version":[{"id":36397,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/35016\/revisions\/36397"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/18745"}],"prev":[{"title":"Setting up user provisioning in Microsoft Entra ID for Desk365","link":"https:\/\/help.desk365.io\/en\/articles\/setting-up-user-provisioning-in-microsoft-entra-id\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/30104"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=35016"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=35016"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}