{"id":37344,"date":"2026-08-08T09:58:05","date_gmt":"2026-08-08T09:58:05","guid":{"rendered":"https:\/\/help.desk365.io\/en\/?post_type=docs&#038;p=37344"},"modified":"2026-08-08T10:09:19","modified_gmt":"2026-08-08T10:09:19","slug":"audit-logs-in-desk365","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/audit-logs-in-desk365\/","title":{"rendered":"Audit logs in Desk365"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"37344\" class=\"elementor elementor-37344\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f38186b e-flex e-con-boxed e-con e-parent\" data-id=\"f38186b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8123a3 elementor-widget elementor-widget-template\" data-id=\"e8123a3\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35515\" class=\"elementor elementor-35515\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0cb6291 e-flex e-con-boxed e-con e-parent\" data-id=\"0cb6291\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a73252 elementor-widget elementor-widget-html\" data-id=\"0a73252\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div style=\"display:inline-flex; align-items:center; gap:12px; padding:10px 15px; border:1px solid #D3D5E2; border-radius:10px; font-family:Roboto, sans-serif; font-size:18px; color:#444963; background:#ffffff;\">\n<span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Available with:<\/span>\n<span style=\"display:inline-flex; align-items:center; gap:8px;\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"display:block;\">\n<circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"#3F51BF\" stroke-width=\"2\"><\/circle>\n<path d=\"M8.5 12.3L10.8 14.6L15.8 9.6\" stroke=\"#3F51BF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n<\/svg>\n<span style=\"font-family:Roboto, sans-serif; font-size:18px; color:#444963; line-height:1;\">Premium<\/span>\n<\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1de9f7b elementor-widget elementor-widget-text-editor\" data-id=\"1de9f7b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Audit logs in Desk365 provide a centralized view of activities performed across your helpdesk. Whether you&#8217;re reviewing configuration changes, investigating an issue, tracking ticket updates, or performing a compliance audit, audit logs help you quickly understand who performed an action, what changed, and when it happened.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">This article explains how to access audit logs, the different log categories available, how to use filters to find activities, and the best practices for reviewing audit logs.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><i><span data-contrast=\"auto\">Note:<\/span><\/i><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li><span data-contrast=\"auto\">Access to audit logs is controlled through user roles.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Access logs are available for activities from June 28, 2026 onwards.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Sign-out activities are available from\u00a0August 9,\u00a02026\u00a0onwards.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76d7217 elementor-widget elementor-widget-heading\" data-id=\"76d7217\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> Configure role permissions <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5436cdb elementor-widget elementor-widget-text-editor\" data-id=\"5436cdb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW265354828 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW265354828 BCX0\">To grant access, navigate to <strong>Settings &gt; Admin &gt; Roles<\/strong>, then create a new role or edit an existing one. Under Feature Access &gt;<\/span><span class=\"NormalTextRun SCXW265354828 BCX0\">\u00a0Settings and Reports,\u00a0<\/span><span class=\"NormalTextRun SCXW265354828 BCX0\">enable \u2018Access<\/span><span class=\"NormalTextRun SCXW265354828 BCX0\">\u00a0to Audit\u00a0<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW265354828 BCX0\">Logs\u2018<\/span><span class=\"NormalTextRun SCXW265354828 BCX0\">. This permission is available only for roles with global access ticket scope.<\/span><\/span><span class=\"EOP Selected SCXW265354828 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cae8b36 elementor-widget elementor-widget-image\" data-id=\"cae8b36\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/configuring-role-access-for-audit-logs-in-desk365-1024x484.webp\" class=\"attachment-large size-large wp-image-37405\" alt=\"configuring-role-access-for-audit-logs-in-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/configuring-role-access-for-audit-logs-in-desk365-1024x484.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/configuring-role-access-for-audit-logs-in-desk365-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/configuring-role-access-for-audit-logs-in-desk365-768x363.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/configuring-role-access-for-audit-logs-in-desk365-1536x726.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/configuring-role-access-for-audit-logs-in-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1269c5a elementor-widget elementor-widget-heading\" data-id=\"1269c5a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Accessing audit logs <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fadb006 elementor-widget elementor-widget-text-editor\" data-id=\"fadb006\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">To access audit logs, navigate to <\/span><b><span data-contrast=\"auto\">Settings &gt; Security and Compliance &gt; Audit Logs<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">You&#8217;ll\u00a0see seven log categories across the top of the page.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aea4f21 elementor-widget elementor-widget-image\" data-id=\"aea4f21\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"486\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/audit-logs-in-desk365-1024x486.webp\" class=\"attachment-large size-large wp-image-37407\" alt=\"audit-logs-in-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/audit-logs-in-desk365-1024x486.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/audit-logs-in-desk365-300x142.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/audit-logs-in-desk365-768x364.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/audit-logs-in-desk365-1536x729.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/audit-logs-in-desk365.webp 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b37ac9 elementor-widget elementor-widget-heading\" data-id=\"2b37ac9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Understanding the audit logs <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f398a62 elementor-widget elementor-widget-text-editor\" data-id=\"f398a62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Each audit log category focuses on a specific area of Desk365. Depending on what you&#8217;re looking for, simply select the corresponding tab.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Every log\u00a0records\u00a0important information\u00a0about an activity, such as:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li><span data-contrast=\"auto\">Who performed the action<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">When it happened<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">What action was performed<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Additional\u00a0details related to the activity<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">Most log categories also include filters that help you quickly narrow down results.\u00a0Depending\u00a0on\u00a0the selected log category, you can filter by:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li><span data-contrast=\"auto\">Date\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Performed By\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Activity In\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Action Type\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Source\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">Some log categories include fewer filters based on the type of activities they record.<\/span><\/p><p><span class=\"TextRun SCXW258600096 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW258600096 BCX0\">After selecting the required filters, click apply to view the matching log entries.<\/span><\/span><span class=\"EOP Selected SCXW258600096 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4eac14 elementor-widget elementor-widget-heading\" data-id=\"a4eac14\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Access logs <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e18e012 elementor-widget elementor-widget-text-editor\" data-id=\"e18e012\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">The\u00a0access tab helps you\u00a0monitor\u00a0agent\u00a0portal access activity. It records events such as agent sign-ins, sign-outs, and other access-related actions, making it easier to review account access or investigate login activity when needed.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Each log entry includes the agent&#8217;s name, the date and time of the activity, the action performed, and\u00a0additional\u00a0details about the event. You can use the available filters to quickly narrow down results by:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li><span data-contrast=\"auto\">Date<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Agent Name<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Action Type<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bf5062 elementor-widget elementor-widget-image\" data-id=\"4bf5062\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"586\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/access-logs-in-desk365-1024x586.webp\" class=\"attachment-large size-large wp-image-37409\" alt=\"access-logs-in-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/access-logs-in-desk365-1024x586.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/access-logs-in-desk365-300x172.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/access-logs-in-desk365-768x439.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/access-logs-in-desk365.webp 1537w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c5a1eb elementor-widget elementor-widget-text-editor\" data-id=\"4c5a1eb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><em><strong><span class=\"TextRun SCXW145549835 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW145549835 BCX0\">Note:<\/span><\/span><\/strong><\/em><span class=\"TextRun SCXW145549835 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW145549835 BCX0\">\u00a0Access\u00a0<\/span><span class=\"NormalTextRun SCXW145549835 BCX0\">l<\/span><span class=\"NormalTextRun SCXW145549835 BCX0\">ogs are available for activities from June 28,\u00a0<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW145549835 BCX0\">2026<\/span><span class=\"NormalTextRun SCXW145549835 BCX0\">\u00a0onwards. Sign-out activities are available from\u00a0<\/span><span class=\"NormalTextRun SCXW145549835 BCX0\">August 9<\/span><span class=\"NormalTextRun SCXW145549835 BCX0\">,\u00a0<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW145549835 BCX0\">2026<\/span><span class=\"NormalTextRun SCXW145549835 BCX0\">\u00a0onwards.<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9218484 elementor-widget elementor-widget-heading\" data-id=\"9218484\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Account logs <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7b689c elementor-widget elementor-widget-text-editor\" data-id=\"c7b689c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">The accounts tab records activities related to your contacts and companies. Whether a contact is updated, a company is modified, or another account-related action is performed, the log provides a complete history of the activity, including the user who performed it.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">To help you quickly find specific records, account logs can be filtered by:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li><span data-contrast=\"auto\">Date<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Performed By<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Activity In<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Action Type<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Source<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35d9f28 elementor-widget elementor-widget-image\" data-id=\"35d9f28\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"551\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/account-logs-in-desk365-1024x551.webp\" class=\"attachment-large size-large wp-image-37411\" alt=\"account-logs-in-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/account-logs-in-desk365-1024x551.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/account-logs-in-desk365-300x161.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/account-logs-in-desk365-768x413.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/account-logs-in-desk365-1536x827.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/account-logs-in-desk365.webp 1570w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0025330 elementor-widget elementor-widget-heading\" data-id=\"0025330\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Asset logs <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-827b529 elementor-widget elementor-widget-text-editor\" data-id=\"827b529\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW236653072 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW236653072 BCX0\">If\u00a0<\/span><span class=\"NormalTextRun SCXW236653072 BCX0\">you&#8217;re<\/span><span class=\"NormalTextRun SCXW236653072 BCX0\">\u00a0using\u00a0<\/span><\/span><a class=\"Hyperlink SCXW236653072 BCX0\" href=\"https:\/\/help.desk365.io\/en\/articles\/asset-management-in-desk365\/\" target=\"_blank\" rel=\"noopener\"><span class=\"TextRun Underlined SCXW236653072 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW236653072 BCX0\" data-ccp-charstyle=\"Hyperlink\">asset management<\/span><\/span><\/a><span class=\"TextRun SCXW236653072 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW236653072 BCX0\">, the assets tab provides an audit trail of activities performed on your assets. This includes actions such as creating or updating assets, <\/span><span class=\"NormalTextRun SCXW236653072 BCX0\">deleting<\/span><span class=\"NormalTextRun SCXW236653072 BCX0\">\u00a0assets, and associating assets with tickets.<\/span><\/span><span class=\"EOP Selected SCXW236653072 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-511272d elementor-widget elementor-widget-image\" data-id=\"511272d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"314\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/asset-logs-in-desk365-1024x314.webp\" class=\"attachment-large size-large wp-image-37413\" alt=\"asset-logs-in-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/asset-logs-in-desk365-1024x314.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/asset-logs-in-desk365-300x92.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/asset-logs-in-desk365-768x236.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/asset-logs-in-desk365-1536x471.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/asset-logs-in-desk365.webp 1571w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd9c574 elementor-widget elementor-widget-text-editor\" data-id=\"fd9c574\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW150334248 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW150334248 BCX0\">Each log entry displays the asset involved, who performed the action, when it occurred, and a detailed description of the activity. This makes it easy to review changes made to your asset inventory or investigate asset-related actions.<\/span><\/span><span class=\"EOP Selected SCXW150334248 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c24cdd7 elementor-widget elementor-widget-heading\" data-id=\"c24cdd7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Encrypted fields <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e2612f elementor-widget elementor-widget-text-editor\" data-id=\"1e2612f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW163679751 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW163679751 BCX0\">The e<\/span><span class=\"NormalTextRun SCXW163679751 BCX0\">ncrypted fields<\/span><span class=\"NormalTextRun SCXW163679751 BCX0\">\u00a0tab records activities related to encrypted ticket fields and other security-sensitive configurations. It helps administrators\u00a0<\/span><span class=\"NormalTextRun SCXW163679751 BCX0\">monitor<\/span><span class=\"NormalTextRun SCXW163679751 BCX0\">\u00a0changes to encrypted field visibility, ticket properties, closure rules, and the source IP address from which the activity originated.<\/span><\/span><span class=\"EOP Selected SCXW163679751 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2a9315 elementor-widget elementor-widget-image\" data-id=\"e2a9315\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"299\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/encrypted-field-logs-1024x299.webp\" class=\"attachment-large size-large wp-image-37415\" alt=\"encrypted-field-logs-in-desk365\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/encrypted-field-logs-1024x299.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/encrypted-field-logs-300x88.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/encrypted-field-logs-768x225.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/encrypted-field-logs-1536x449.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/encrypted-field-logs.webp 1563w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aadafd3 elementor-widget elementor-widget-text-editor\" data-id=\"aadafd3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Learn more about <\/span><a href=\"https:\/\/help.desk365.io\/en\/articles\/audit-logs-in-desk365\/\"><span data-contrast=\"none\">encrypted field logs in Desk365<\/span><\/a><span data-contrast=\"auto\">.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49b0423 elementor-widget elementor-widget-heading\" data-id=\"49b0423\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5. Settings logs <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-200025f elementor-widget elementor-widget-text-editor\" data-id=\"200025f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW24841956 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW24841956 BCX0\">The s<\/span><\/span><span class=\"TextRun SCXW24841956 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW24841956 BCX0\">ettings<\/span><span class=\"NormalTextRun SCXW24841956 BCX0\">\u00a0<\/span><\/span><span class=\"TextRun SCXW24841956 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW24841956 BCX0\">tab helps you keep track of configuration changes made across your Desk365 account. Whenever an administrator updates settings such as Helpdesk, Agents, Groups, Roles, Ticket Fields, Ticket Forms, Contact Fields, Company Fields, Categories, Business Hours, Holiday Lists, Surveys, Announcements, Languages, and Schedules, the activities are recorded here.<\/span><\/span><span class=\"EOP Selected SCXW24841956 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e79ebb elementor-widget elementor-widget-image\" data-id=\"6e79ebb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"551\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/settings-in-audit-logs-in-desk365-1024x551.webp\" class=\"attachment-large size-large wp-image-37417\" alt=\"\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/settings-in-audit-logs-in-desk365-1024x551.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/settings-in-audit-logs-in-desk365-300x161.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/settings-in-audit-logs-in-desk365-768x413.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/settings-in-audit-logs-in-desk365-1536x826.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/settings-in-audit-logs-in-desk365.webp 1566w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57e055b elementor-widget elementor-widget-text-editor\" data-id=\"57e055b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW261157950 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW261157950 BCX0\">Like the other audit logs, you can filter the results by date, the user who performed the action, the area where the change was made, and the action type to quickly\u00a0<\/span><span class=\"NormalTextRun SCXW261157950 BCX0\">locate<\/span><span class=\"NormalTextRun SCXW261157950 BCX0\">\u00a0specific configuration changes.<\/span><\/span><span class=\"EOP Selected SCXW261157950 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acf3d40 elementor-widget elementor-widget-heading\" data-id=\"acf3d40\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">6. Software logs <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2eca2ca elementor-widget elementor-widget-text-editor\" data-id=\"2eca2ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW51944587 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW51944587 BCX0\">The\u00a0<\/span><span class=\"NormalTextRun SCXW51944587 BCX0\">s<\/span><span class=\"NormalTextRun SCXW51944587 BCX0\">oftware tab records activities related to your software inventory. It provides visibility into changes such as creating, updating, or\u00a0<\/span><span class=\"NormalTextRun SCXW51944587 BCX0\">deleting<\/span><span class=\"NormalTextRun SCXW51944587 BCX0\">\u00a0software records, allowing administrators to review how software information has changed over time.<\/span><\/span><span class=\"EOP Selected SCXW51944587 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33babc8 elementor-widget elementor-widget-image\" data-id=\"33babc8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"312\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/software-logs-desk365-audit-logs-1024x312.webp\" class=\"attachment-large size-large wp-image-37419\" alt=\"software-logs-desk365-audit-logs\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/software-logs-desk365-audit-logs-1024x312.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/software-logs-desk365-audit-logs-300x91.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/software-logs-desk365-audit-logs-768x234.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/software-logs-desk365-audit-logs-1536x468.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/software-logs-desk365-audit-logs.webp 1567w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-698e350 elementor-widget elementor-widget-text-editor\" data-id=\"698e350\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW139626068 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW139626068 BCX0\">You can also use the available filters to quickly find activities performed by a specific user or within a particular date range.<\/span><\/span><span class=\"EOP Selected SCXW139626068 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b82f86 elementor-widget elementor-widget-heading\" data-id=\"8b82f86\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">7. Ticket logs <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36b3808 elementor-widget elementor-widget-text-editor\" data-id=\"36b3808\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW64290221 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW64290221 BCX0\">The tickets tab records activities performed on tickets, providing a complete history of ticket-related actions across your helpdesk. Each entry shows who performed the action, when it occurred, the ticket involved, and a summary of the activity.<\/span><\/span><span class=\"EOP Selected SCXW64290221 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559685&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12f5d7c elementor-widget elementor-widget-image\" data-id=\"12f5d7c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"553\" src=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/ticket-activities-in-audit-logs-1024x553.webp\" class=\"attachment-large size-large wp-image-37421\" alt=\"ticket-activities-in-audit-logs\" srcset=\"https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/ticket-activities-in-audit-logs-1024x553.webp 1024w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/ticket-activities-in-audit-logs-300x162.webp 300w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/ticket-activities-in-audit-logs-768x415.webp 768w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/ticket-activities-in-audit-logs-1536x830.webp 1536w, https:\/\/help.desk365.io\/en\/wp-content\/uploads\/2026\/08\/ticket-activities-in-audit-logs.webp 1568w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41dde85 elementor-widget elementor-widget-text-editor\" data-id=\"41dde85\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW134863784 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW134863784 BCX0\">In addition to regular ticket activities, ticket logs include a separate view for permanently deleted tickets. Selecting &#8216;View permanent deletion activities&#8217; lets you review tickets that have been permanently removed, helping <\/span><span class=\"NormalTextRun SCXW134863784 BCX0\">maintain<\/span><span class=\"NormalTextRun SCXW134863784 BCX0\">\u00a0accountability and providing a complete audit trail.<\/span><\/span><span class=\"EOP Selected SCXW134863784 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559685&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d6e8a7 elementor-widget elementor-widget-heading\" data-id=\"8d6e8a7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Best practices <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-653a05e elementor-widget elementor-widget-text-editor\" data-id=\"653a05e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span data-contrast=\"auto\">Review\u00a0audit\u00a0logs regularly to\u00a0monitor\u00a0important changes\u00a0made across your helpdesk.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Use the date and user filters to quickly investigate configuration changes or support issues.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">During compliance or internal audits, review the\u00a0appropriate log\u00a0category instead of searching through multiple areas of Desk365.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Limit\u00a0audit\u00a0log access to administrators or trusted roles using\u00a0role permissions.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Use the dedicated\u00a0ticket and\u00a0access logs when investigating user actions or troubleshooting unexpected changes.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":16,"featured_media":0,"parent":27663,"menu_order":9,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-37344","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/37344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=37344"}],"version-history":[{"count":51,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/37344\/revisions"}],"predecessor-version":[{"id":37531,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/37344\/revisions\/37531"}],"up":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/27663"}],"prev":[{"title":"Setting up contact authentication","link":"https:\/\/help.desk365.io\/en\/articles\/contact-authentication\/","href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/docs\/36642"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=37344"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/doc_tag?post=37344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}