{"id":37941,"date":"2026-09-22T05:26:18","date_gmt":"2026-09-22T05:26:18","guid":{"rendered":"https:\/\/help.desk365.io\/en\/?post_type=docs&p=37941"},"modified":"2026-10-26T07:56:59","modified_gmt":"2026-10-26T07:56:59","slug":"integrating-desk365-with-microsoft-teams","status":"publish","type":"docs","link":"https:\/\/help.desk365.io\/en\/articles\/integrating-desk365-with-microsoft-teams\/","title":{"rendered":"Microsoft Teams Integration: Set up Desk365 in Teams (Support Bot and Agent Bot)"},"content":{"rendered":"\t\t
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\n Available with:<\/span>\n \n \n \n <\/circle>\n <\/path>\n <\/svg>\n Standard<\/span>\n <\/span>\n \n |<\/span>\n \n \n \n <\/circle>\n <\/path>\n <\/svg>\n Plus<\/span>\n <\/span>\n \n |<\/span>\n \n \n \n <\/circle>\n <\/path>\n <\/svg>\n Premium<\/span>\n <\/span>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Desk365 lets you integrate your helpdesk directly into Microsoft Teams, making it easier for contacts to raise support requests and support agents to manage tickets without constantly switching between applications.<\/span>\u00a0<\/span><\/p>

Microsoft Teams integration with Desk365 is powered by\u00a0a <\/span>Support Bot<\/span><\/b>\u00a0and\u00a0<\/span>Agent Bot<\/span><\/b>, giving both contacts and support agents access to Desk365 from within Teams, with <\/span><\/span>Teams AI Agent<\/span><\/span><\/a> support on the Plus and Premium plans.<\/span><\/span>\u00a0<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Benefits of integrating Desk365 with Microsoft Teams <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Integrating Desk365 with Microsoft Teams brings support into the workspace your contacts and support agents already use. It helps you:<\/span>\u00a0<\/span><\/p>

  • Make it easier for contacts to get support by letting them create and manage tickets directly from Teams.<\/span>\u00a0<\/span><\/li>
  • Help support agents work from Teams by giving them access to ticket information and actions from the same place they collaborate.<\/span>\u00a0<\/span><\/li>
  • Simplify organization-wide deployment with Microsoft Teams\u00a0app\u00a0setup policies that can automatically install or pin the Support Bot for users.<\/span>\u00a0<\/span><\/li>
  • Control access to the Support Bot by configuring which email domains are allowed to use it.<\/span>\u00a0<\/span><\/li>
  • Customize the support experience with options for Support Bot language, appearance, and other settings.<\/span>\u00a0<\/span><\/li>
  • Extend your support experience with AI with Desk365 AI Agent already available through the Chat Widget and Support Portal, with Microsoft Teams deployment coming soon.<\/span>\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    How does the Desk365 integration with Microsoft Teams work? <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Desk365 provides <\/span>different ways<\/span> for contacts and support agents to work with tickets in Microsoft Teams. Each <\/span>component<\/span> serves a specific purpose.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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