{"id":18628,"date":"2023-06-03T15:45:53","date_gmt":"2023-06-03T15:45:53","guid":{"rendered":"https:\/\/vigneshkarthik.website\/helpdesk\/?page_id=18628"},"modified":"2024-12-22T15:18:02","modified_gmt":"2024-12-22T15:18:02","slug":"getting-started-with-desk-365","status":"publish","type":"page","link":"https:\/\/help.desk365.io\/en\/collections\/getting-started-with-desk-365\/","title":{"rendered":"Getting Started With Desk365"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18628\" class=\"elementor elementor-18628\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d62f27e e-flex e-con-boxed e-con e-parent\" data-id=\"d62f27e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcfaad1 elementor-widget elementor-widget-html\" data-id=\"fcfaad1\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">All Collections<\/span><\/p><\/nav>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fee06a0 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"fee06a0\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"55\" height=\"55\" viewBox=\"0 0 55 55\" fill=\"none\"><g clip-path=\"url(#clip0_214_123)\"><path d=\"M27.5 55C42.6878 55 55 42.6878 55 27.5C55 12.3122 42.6878 0 27.5 0C12.3122 0 0 12.3122 0 27.5C0 42.6878 12.3122 55 27.5 55Z\" fill=\"#C9D1FF\"><\/path><path d=\"M35.3735 27.4996L23.9168 19.8618V35.1375L35.3735 27.4996ZM40.7155 28.2449L21.7262 40.9045C21.3146 41.179 20.7584 41.0677 20.4839 40.656C20.3858 40.5089 20.3335 40.336 20.3335 40.1591V14.8402C20.3335 14.3454 20.7346 13.9443 21.2293 13.9443C21.4062 13.9443 21.5791 13.9967 21.7262 14.0948L40.7155 26.7543C41.127 27.0287 41.2383 27.5849 40.9638 27.9966C40.8982 28.095 40.8139 28.1793 40.7155 28.2449Z\" fill=\"#1F274F\"><\/path><\/g><defs><clipPath id=\"clip0_214_123\"><rect width=\"55\" height=\"55\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2d48ec elementor-widget elementor-widget-heading\" data-id=\"f2d48ec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Getting Started With Desk365<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a463ef e-flex e-con-boxed e-con e-parent\" data-id=\"1a463ef\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb8445e cdoc-c elementor-widget elementor-widget-Docly_single_doc\" data-id=\"cb8445e\" data-element_type=\"widget\" data-widget_type=\"Docly_single_doc.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t            <div class=\"container\">\r\n                <div class=\"row\">\r\n                                            <div class=\"col-lg-4 col-sm-6\">\r\n                            <div class=\"categories_guide_item wow fadeInUp\">\r\n                                                                <div class=\"doc_tag_title\">\r\n                                    <h4>Quick Overview of Desk365<\/h4>\r\n                                <\/div>\r\n                                <ul class=\"list-unstyled tag_list\">\r\n                                                                            <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/quick-demo-of-desk365\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Quick demo of Desk365                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/configuring-basic-helpdesk-settings\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Configuring basic helpdesk settings in Desk365                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/desk365-language-settings\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Language settings and multi-language support in Desk365                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/creating-your-first-ticket-in-desk365\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Create your first ticket with Desk365                                            <\/a>\r\n                                        <\/li>\r\n                                                                        <\/ul>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                                                <div class=\"col-lg-4 col-sm-6\">\r\n                            <div class=\"categories_guide_item wow fadeInUp\">\r\n                                                                <div class=\"doc_tag_title\">\r\n                                    <h4>Setting up Support Channels<\/h4>\r\n                                <\/div>\r\n                                <ul class=\"list-unstyled tag_list\">\r\n                                                                            <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/creating-a-ticket-via-email\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Creating a ticket via email                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/creating-a-ticket-via-support-bot\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Creating a ticket via Support Bot                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/creating-a-new-ticket-from-agent-portal\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Creating a new ticket from the agent portal                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/creating-a-ticket-via-support-portal\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Creating a ticket via support portal                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/creating-a-ticket-via-web-forms-web-widgets\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Creating a ticket via web forms\/web widgets                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/desk365-scheduled-ticket-creation\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Scheduled ticket creation in Desk365                                            <\/a>\r\n                                        <\/li>\r\n                                                                        <\/ul>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                                                <div class=\"col-lg-4 col-sm-6\">\r\n                            <div class=\"categories_guide_item wow fadeInUp\">\r\n                                                                <div class=\"doc_tag_title\">\r\n                                    <h4>Configuring your Support Team<\/h4>\r\n                                <\/div>\r\n                                <ul class=\"list-unstyled tag_list\">\r\n                                                                            <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/adding-new-support-agents-in-desk365\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Adding new support agents in Desk365                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/adding-agents-to-the-correct-group\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Adding agents to the correct group                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/how-to-use-desk365-for-multiple-groups\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Using Desk365 for multiple groups                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/setting-up-custom-roles\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Setting up custom roles                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/automate-ticket-assignment-with-round-robin\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Automating ticket assignment with Round Robin                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/load-aware-round-robin-ticket-assignment\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Understanding the load-aware Round Robin ticket assignment                                            <\/a>\r\n                                        <\/li>\r\n                                                                        <\/ul>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                                                <div class=\"col-lg-4 col-sm-6\">\r\n                            <div class=\"categories_guide_item wow fadeInUp\">\r\n                                                                <div class=\"doc_tag_title\">\r\n                                    <h4>Bringing in your Contacts to Desk365<\/h4>\r\n                                <\/div>\r\n                                <ul class=\"list-unstyled tag_list\">\r\n                                                                            <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/understanding-the-accounts-tab\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Understanding the accounts tab                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/creating-companies-and-contacts\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Creating companies and contacts                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/managing-contacts-and-companies-in-desk365\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Managing contact and company fields                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/custom-departments-in-desk365\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Using custom departments in Desk365                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/create-contacts-with-multiple-emails\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Create contacts with multiple emails                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/import-contacts\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Import contacts and companies to Desk365                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/share-to-feature-share-tickets-with-specific-contacts\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Share tickets with specific contacts using the \"Share To\" feature                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/company-and-department-managers\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Company and department managers                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/deleted-and-suspended-contacts\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Understanding deleted and suspended contacts in Desk365                                            <\/a>\r\n                                        <\/li>\r\n                                                                        <\/ul>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                                                <div class=\"col-lg-4 col-sm-6\">\r\n                            <div class=\"categories_guide_item wow fadeInUp\">\r\n                                                                <div class=\"doc_tag_title\">\r\n                                    <h4>Ticketing via Email<\/h4>\r\n                                <\/div>\r\n                                <ul class=\"list-unstyled tag_list\">\r\n                                                                            <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/configuring-custom-support-emails-in-desk365\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Configure custom support emails in Desk365                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/setting-up-forwarding-rules-in-office-365\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Setting up forwarding rules in Office 365                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/email-forwarding-from-gmail\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> How to set up email forwarding from Gmail to Desk365                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/email-domain-verification-using-dkim\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Email domain verification using DKIM                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/troubleshoot-dkim-unverified-status\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Troubleshoot the DKIM unverified status                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/using-original-sender-as-ticket-requester-in-agent-forwarded-emails\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Using original sender as ticket requester in agent forwarded emails                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/email-domain-verification-using-spf\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Email domain verification using SPF                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/troubleshoot-the-spf-unverified-status\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Troubleshoot the SPF unverified status                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/how-to-whitelist-support-emails\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> How to whitelist support emails?                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/troubleshooting-email-bounces\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Troubleshooting email bounces                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/advanced-email-settings\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Advanced email settings                                            <\/a>\r\n                                        <\/li>\r\n                                                                        <\/ul>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                                                <div class=\"col-lg-4 col-sm-6\">\r\n                            <div class=\"categories_guide_item wow fadeInUp\">\r\n                                                                <div class=\"doc_tag_title\">\r\n                                    <h4>Ticketing via Teams<\/h4>\r\n                                <\/div>\r\n                                <ul class=\"list-unstyled tag_list\">\r\n                                                                            <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/support-bot-setup-guide\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Support Bot - Setup guide                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/using-app-setup-policies-to-pin-and-auto-install-support-bot-in-teams\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Using app setup policies to pin and auto-install Support Bot in Teams                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/support-bot-commands\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Support Bot commands in Teams                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/creating-a-ticket-via-support-bot\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Creating a ticket via Support Bot                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/agent-bot-setup-guide\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Agent Bot - Setup guide                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/agent-bot-commands\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Agent Bot commands in Teams                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/using-original-contact-as-ticket-requester-in-teams\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Using original contact as ticket requester in Teams                                            <\/a>\r\n                                        <\/li>\r\n                                                                        <\/ul>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                                                <div class=\"col-lg-4 col-sm-6\">\r\n                            <div class=\"categories_guide_item wow fadeInUp\">\r\n                                                                <div class=\"doc_tag_title\">\r\n                                    <h4>Setting up your Customer Support Portal<\/h4>\r\n                                <\/div>\r\n                                <ul class=\"list-unstyled tag_list\">\r\n                                                                            <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/how-to-configure-customer-support-portal\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Configuring your customer support portal in Desk365                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/logging-into-the-support-portal\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Logging into the support portal                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/creating-a-ticket-via-support-portal\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Creating a ticket via support portal                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/setting-up-custom-domain-for-support-portal\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Setting up a custom domain for your Desk365 support portal                                            <\/a>\r\n                                        <\/li>\r\n                                                                        <\/ul>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                                                <div class=\"col-lg-4 col-sm-6\">\r\n                            <div class=\"categories_guide_item wow fadeInUp\">\r\n                                                                <div class=\"doc_tag_title\">\r\n                                    <h4>Understanding Ticket Forms and Fields<\/h4>\r\n                                <\/div>\r\n                                <ul class=\"list-unstyled tag_list\">\r\n                                                                            <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/understanding-ticket-statuses-in-desk365\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Understanding ticket statuses in Desk365                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/adding-custom-ticket-types-in-desk365\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Adding custom ticket types in Desk365                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/customizing-the-create-ticket-form-in-desk365\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Customizing the create ticket form in Desk365                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/creating-custom-ticket-forms-in-desk365\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Creating custom ticket forms in Desk365                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/using-dropdown-with-sections-field-in-your-ticket-form\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Using dropdown with sections field in your ticket form                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/using-nested-dropdowns-in-your-ticket-form\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Using nested dropdowns in your ticket form                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/using-read-only-text-field-in-desk365\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Using read only text field in Desk365                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/priority-field-in-ticket-forms\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Managing the priority field in ticket forms                                            <\/a>\r\n                                        <\/li>\r\n                                                                        <\/ul>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                                                <div class=\"col-lg-4 col-sm-6\">\r\n                            <div class=\"categories_guide_item wow fadeInUp\">\r\n                                                                <div class=\"doc_tag_title\">\r\n                                    <h4>Payments<\/h4>\r\n                                <\/div>\r\n                                <ul class=\"list-unstyled tag_list\">\r\n                                                                            <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/configuring-ach-payment-methods-for-your-desk365-account\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Configuring ACH payment methods for your Desk365 account                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/how-to-upgrade-or-downgrade-your-desk365-plan\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> How to upgrade or downgrade your Desk365 plan                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/desk365-premium-setup-guide\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Desk365 Premium: Setup guide                                            <\/a>\r\n                                        <\/li>\r\n                                                                        <\/ul>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                                        <\/div>\r\n                <div class=\"text-center\">\r\n                    <a href=\"https:\/\/help.desk365.io\/en\/collections\/getting-started-with-desk-365\/\" class=\"doc_border_btn all_doc_btn wow fadeinUp\">\r\n                        <i class=\"arrow_right\"><\/i>\r\n                    <\/a>\r\n                <\/div>\r\n            <\/div>\r\n            \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Getting Started With Desk365 Quick Overview of Desk365 9 Minute Demo of Desk365 Configuring Basic Helpdesk Settings in Desk365 Create your First Ticket with Desk365 Setting up Support Channels Creating a Ticket via Email Creating a Ticket via Support Bot Creating a New Ticket from the Agent Portal Creating a Ticket via Support Portal Creating [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"class_list":["post-18628","page","type-page","status-publish","hentry","no-post-thumbnail"],"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/pages\/18628","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=18628"}],"version-history":[{"count":54,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/pages\/18628\/revisions"}],"predecessor-version":[{"id":29810,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/pages\/18628\/revisions\/29810"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=18628"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}