{"id":18726,"date":"2023-06-05T15:19:39","date_gmt":"2023-06-05T15:19:39","guid":{"rendered":"https:\/\/vigneshkarthik.website\/helpdesk\/?page_id=18726"},"modified":"2025-12-23T09:36:31","modified_gmt":"2025-12-23T09:36:31","slug":"end-user-guide","status":"publish","type":"page","link":"https:\/\/help.desk365.io\/en\/collections\/end-user-guide\/","title":{"rendered":"End-User Guide"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18726\" class=\"elementor elementor-18726\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ac4555 e-flex e-con-boxed e-con e-parent\" data-id=\"2ac4555\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c92e97d elementor-widget elementor-widget-html\" data-id=\"c92e97d\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">All Collections<\/span><\/p><\/nav>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d5034b elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"6d5034b\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"55\" height=\"55\" viewBox=\"0 0 55 55\" fill=\"none\"><g clip-path=\"url(#clip0_214_166)\"><path d=\"M27.5 55C42.6878 55 55 42.6878 55 27.5C55 12.3122 42.6878 0 27.5 0C12.3122 0 0 12.3122 0 27.5C0 42.6878 12.3122 55 27.5 55Z\" fill=\"#C9D1FF\"><\/path><path d=\"M29.25 23V33C29.25 35.0711 27.5711 36.75 25.5 36.75H22.7866C22.2718 38.2065 20.8828 39.25 19.25 39.25C17.1789 39.25 15.5 37.5711 15.5 35.5C15.5 33.4289 17.1789 31.75 19.25 31.75C20.8828 31.75 22.2718 32.7935 22.7866 34.25H25.5C26.1904 34.25 26.75 33.6904 26.75 33V23C26.75 20.9289 28.4289 19.25 30.5 19.25H34.25V15.5L40.5 20.5L34.25 25.5V21.75H30.5C29.8096 21.75 29.25 22.3096 29.25 23Z\" fill=\"#1F274F\"><\/path><\/g><defs><clipPath id=\"clip0_214_166\"><rect width=\"55\" height=\"55\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6372b2 elementor-widget elementor-widget-heading\" data-id=\"d6372b2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">End-User Guide\n<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b27d084 e-flex e-con-boxed e-con e-parent\" data-id=\"b27d084\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9cd5a5a cdoc-c elementor-widget elementor-widget-Docly_single_doc\" data-id=\"9cd5a5a\" data-element_type=\"widget\" data-widget_type=\"Docly_single_doc.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t            <div class=\"container\">\r\n                <div class=\"row\">\r\n                                            <div class=\"col-lg-4 col-sm-6\">\r\n                            <div class=\"categories_guide_item wow fadeInUp\">\r\n                                                                <div class=\"doc_tag_title\">\r\n                                    <h4>End-User Guide for the Support Portal<\/h4>\r\n                                <\/div>\r\n                                <ul class=\"list-unstyled tag_list\">\r\n                                                                            <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/accessing-the-support-portal\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Accessing the support portal                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/logging-into-the-support-portal\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Logging into the support portal                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/browsing-help-center-articles\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Browsing help center articles                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/creating-a-ticket-via-support-portal\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Creating a ticket via support portal                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/monitoring-ticket-status-in-the-support-portal\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Monitoring ticket status in the support portal                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/exporting-tickets-from-the-support-portal\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Exporting tickets from the support portal                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/closing-a-ticket-from-support-portal\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Closing a ticket from support portal                                            <\/a>\r\n                                        <\/li>\r\n                                                                        <\/ul>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                                                <div class=\"col-lg-4 col-sm-6\">\r\n                            <div class=\"categories_guide_item wow fadeInUp\">\r\n                                                                <div class=\"doc_tag_title\">\r\n                                    <h4>End-User Guide for the Support Bot<\/h4>\r\n                                <\/div>\r\n                                <ul class=\"list-unstyled tag_list\">\r\n                                                                            <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/creating-a-ticket-via-support-bot\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Creating a ticket via Support Bot                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/adding-attachment-to-a-ticket-in-support-bot\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Adding attachment to a ticket                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/receive-notifications-in-support-bot\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Receive notifications when an agent responds to your tickets                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/checking-ticket-status-in-support-bot\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Checking ticket status in Support Bot                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/closing-a-ticket-from-support-bot\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Closing a ticket from Support Bot                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/access-support-portal-within-teams\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Access support portal within Teams                                            <\/a>\r\n                                        <\/li>\r\n                                                                        <\/ul>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                                                <div class=\"col-lg-4 col-sm-6\">\r\n                            <div class=\"categories_guide_item wow fadeInUp\">\r\n                                                                <div class=\"doc_tag_title\">\r\n                                    <h4>Create Tickets via Other Channels<\/h4>\r\n                                <\/div>\r\n                                <ul class=\"list-unstyled tag_list\">\r\n                                                                            <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/creating-a-ticket-via-email\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Creating a ticket via email                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/creating-a-ticket-via-web-forms-web-widgets\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Creating a ticket via web forms\/web widgets                                            <\/a>\r\n                                        <\/li>\r\n                                                                        <\/ul>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                                                <div class=\"col-lg-4 col-sm-6\">\r\n                            <div class=\"categories_guide_item wow fadeInUp\">\r\n                                                                <div class=\"doc_tag_title\">\r\n                                    <h4>Desk365's Responsive Mobile Web Apps<\/h4>\r\n                                <\/div>\r\n                                <ul class=\"list-unstyled tag_list\">\r\n                                                                            <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/experience-desk365-mobile-responsive-apps\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Experience Desk365\u2019s mobile responsive apps                                            <\/a>\r\n                                        <\/li>\r\n                                                                        <\/ul>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                                        <\/div>\r\n                <div class=\"text-center\">\r\n                    <a href=\"https:\/\/help.desk365.io\/en\/collections\/end-user-guide\/\" class=\"doc_border_btn all_doc_btn wow fadeinUp\">\r\n                        <i class=\"arrow_right\"><\/i>\r\n                    <\/a>\r\n                <\/div>\r\n            <\/div>\r\n            \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>End-User Guide End-User Guide for the Support Portal Accessing the support portal Logging into the support portal Browsing help center articles Creating a ticket via support portal Monitoring ticket status in the support portal Exporting tickets from the support portal Closing a ticket from support portal End-User Guide for the Support Bot Creating a ticket [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"class_list":["post-18726","page","type-page","status-publish","hentry","no-post-thumbnail"],"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/pages\/18726","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=18726"}],"version-history":[{"count":24,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/pages\/18726\/revisions"}],"predecessor-version":[{"id":34096,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/pages\/18726\/revisions\/34096"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=18726"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}