{"id":30781,"date":"2025-02-26T07:29:38","date_gmt":"2025-02-26T07:29:38","guid":{"rendered":"https:\/\/help.desk365.io\/en\/?page_id=30781"},"modified":"2025-05-16T11:28:39","modified_gmt":"2025-05-16T11:28:39","slug":"ai-for-ticketing","status":"publish","type":"page","link":"https:\/\/help.desk365.io\/en\/collections\/ai-for-ticketing\/","title":{"rendered":"AI for Ticketing"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"30781\" class=\"elementor elementor-30781\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cfdf56 e-flex e-con-boxed e-con e-parent\" data-id=\"8cfdf56\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dce3b1d elementor-widget elementor-widget-html\" data-id=\"dce3b1d\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">All Collections<\/span><\/p><\/nav>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d446770 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"d446770\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"55\" height=\"55\" viewBox=\"0 0 55 55\" fill=\"none\"><circle cx=\"27.5\" cy=\"27.5\" r=\"27.5\" fill=\"#C9D1FF\"><\/circle><path d=\"M34.4652 44L27.8854 41.2074L21.2578 43.8854L18.5798 37.2578L12 34.4652L14.7926 27.8854L12.1146 21.2578L18.7422 18.5798L21.5348 12L28.1146 14.7926L34.7422 12.1146L37.4202 18.7422L44 21.5348L41.2074 28.1146L43.8854 34.7422L37.2578 37.4202L34.4652 44ZM27.9833 40.0938L33.9023 42.606L36.4144 36.687L30.4955 34.1748L27.9833 40.0926V40.0938ZM19.4376 36.539L21.8463 42.5002L27.8075 40.0915L25.3988 34.1303L19.4376 36.539ZM25.9862 32.7463L27.9177 37.5271L29.9326 32.7808L34.6788 34.7956L32.7474 30.0149L37.5281 28.0834L32.7819 26.0686L34.7968 21.3223L30.016 23.2538L28.0846 18.473L26.0697 23.2193L21.3234 21.2044L23.2549 25.9851L18.4741 27.9166L23.2204 29.9315L21.2055 34.6777L25.9862 32.7463ZM34.1314 30.6023L36.5402 36.5635L42.5014 34.1548L40.0926 28.1936L34.1314 30.6023ZM13.3952 33.9011L19.3141 36.4133L21.8263 30.4944L15.9074 27.9822L13.3952 33.9011ZM34.176 25.5056L40.0948 28.0178L42.607 22.0989L36.6882 19.5867L34.176 25.5056ZM13.5009 21.8452L15.9096 27.8064L21.8708 25.3977L19.4621 19.4365L13.5009 21.8452ZM28.1947 15.9085L30.6034 21.8697L36.5646 19.461L34.1559 13.4998L28.1947 15.9085ZM19.5878 19.313L25.5067 21.8252L28.0189 15.9063L22.1 13.3941L19.5878 19.313Z\" fill=\"url(#paint0_linear_1600_21007)\"><\/path><path d=\"M34.4652 44L27.8854 41.2074L21.2578 43.8854L18.5798 37.2578L12 34.4652L14.7926 27.8854L12.1146 21.2578L18.7422 18.5798L21.5348 12L28.1146 14.7926L34.7422 12.1146L37.4202 18.7422L44 21.5348L41.2074 28.1146L43.8854 34.7422L37.2578 37.4202L34.4652 44ZM27.9833 40.0938L33.9023 42.606L36.4144 36.687L30.4955 34.1748L27.9833 40.0926V40.0938ZM19.4376 36.539L21.8463 42.5002L27.8075 40.0915L25.3988 34.1303L19.4376 36.539ZM25.9862 32.7463L27.9177 37.5271L29.9326 32.7808L34.6788 34.7956L32.7474 30.0149L37.5281 28.0834L32.7819 26.0686L34.7968 21.3223L30.016 23.2538L28.0846 18.473L26.0697 23.2193L21.3234 21.2044L23.2549 25.9851L18.4741 27.9166L23.2204 29.9315L21.2055 34.6777L25.9862 32.7463ZM34.1314 30.6023L36.5402 36.5635L42.5014 34.1548L40.0926 28.1936L34.1314 30.6023ZM13.3952 33.9011L19.3141 36.4133L21.8263 30.4944L15.9074 27.9822L13.3952 33.9011ZM34.176 25.5056L40.0948 28.0178L42.607 22.0989L36.6882 19.5867L34.176 25.5056ZM13.5009 21.8452L15.9096 27.8064L21.8708 25.3977L19.4621 19.4365L13.5009 21.8452ZM28.1947 15.9085L30.6034 21.8697L36.5646 19.461L34.1559 13.4998L28.1947 15.9085ZM19.5878 19.313L25.5067 21.8252L28.0189 15.9063L22.1 13.3941L19.5878 19.313Z\" stroke=\"black\"><\/path><path d=\"M34.8693 45L27.8783 42.0329L20.8364 44.8783L17.991 37.8364L11 34.8693L13.9671 27.8783L11.1218 20.8364L18.1636 17.991L21.1307 11L28.1218 13.9671L35.1636 11.1218L38.009 18.1636L45 21.1307L42.0329 28.1218L44.8783 35.1636L37.8364 38.009L34.8693 45ZM27.9823 40.8496L34.2712 43.5188L36.9403 37.23L30.6515 34.5607L27.9823 40.8484V40.8496ZM18.9024 37.0727L21.4617 43.4065L27.7955 40.8472L25.2362 34.5135L18.9024 37.0727ZM25.8604 33.0429L27.9126 38.1225L30.0533 33.0796L35.0963 35.2204L33.0441 30.1409L38.1236 28.0887L33.0807 25.9479L35.2216 20.9049L30.142 22.9571L28.0899 17.8776L25.949 22.9205L20.9062 20.7796L22.9583 25.8592L17.8787 27.9113L22.9216 30.0522L20.7808 35.0951L25.8604 33.0429ZM34.5146 30.765L37.0739 37.0988L43.4077 34.5395L40.8484 28.2057L34.5146 30.765ZM12.4824 34.2699L18.7713 36.9392L21.4405 30.6503L15.1516 27.9811L12.4824 34.2699ZM34.5619 25.3497L40.8508 28.0189L43.52 21.7301L37.2312 19.0609L34.5619 25.3497ZM12.5947 21.4606L15.154 27.7943L21.4877 25.2351L18.9285 18.9013L12.5947 21.4606ZM28.2069 15.1528L30.7661 21.4866L37.0999 18.9273L34.5406 12.5935L28.2069 15.1528ZM19.062 18.77L25.3509 21.4393L28.0201 15.1504L21.7313 12.4812L19.062 18.77Z\" fill=\"url(#paint1_linear_1600_21007)\"><\/path><path d=\"M34.8693 45L27.8783 42.0329L20.8364 44.8783L17.991 37.8364L11 34.8693L13.9671 27.8783L11.1218 20.8364L18.1636 17.991L21.1307 11L28.1218 13.9671L35.1636 11.1218L38.009 18.1636L45 21.1307L42.0329 28.1218L44.8783 35.1636L37.8364 38.009L34.8693 45ZM27.9823 40.8496L34.2712 43.5188L36.9403 37.23L30.6515 34.5607L27.9823 40.8484V40.8496ZM18.9024 37.0727L21.4617 43.4065L27.7955 40.8472L25.2362 34.5135L18.9024 37.0727ZM25.8604 33.0429L27.9126 38.1225L30.0533 33.0796L35.0963 35.2204L33.0441 30.1409L38.1236 28.0887L33.0807 25.9479L35.2216 20.9049L30.142 22.9571L28.0899 17.8776L25.949 22.9205L20.9062 20.7796L22.9583 25.8592L17.8787 27.9113L22.9216 30.0522L20.7808 35.0951L25.8604 33.0429ZM34.5146 30.765L37.0739 37.0988L43.4077 34.5395L40.8484 28.2057L34.5146 30.765ZM12.4824 34.2699L18.7713 36.9392L21.4405 30.6503L15.1516 27.9811L12.4824 34.2699ZM34.5619 25.3497L40.8508 28.0189L43.52 21.7301L37.2312 19.0609L34.5619 25.3497ZM12.5947 21.4606L15.154 27.7943L21.4877 25.2351L18.9285 18.9013L12.5947 21.4606ZM28.2069 15.1528L30.7661 21.4866L37.0999 18.9273L34.5406 12.5935L28.2069 15.1528ZM19.062 18.77L25.3509 21.4393L28.0201 15.1504L21.7313 12.4812L19.062 18.77Z\" stroke=\"black\"><\/path><defs><linearGradient id=\"paint0_linear_1600_21007\" x1=\"12.5664\" y1=\"13.2874\" x2=\"49.6397\" y2=\"35.3284\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#1F274F\"><\/stop><stop offset=\"1\" stop-color=\"#1F274F\"><\/stop><\/linearGradient><linearGradient id=\"paint1_linear_1600_21007\" x1=\"11.6018\" y1=\"12.3678\" x2=\"50.9922\" y2=\"35.7864\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#1F274F\"><\/stop><stop offset=\"1\" stop-color=\"#1F274F\"><\/stop><\/linearGradient><\/defs><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7d8efb elementor-widget elementor-widget-heading\" data-id=\"d7d8efb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">AI for Ticketing<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-601dd06 e-flex e-con-boxed e-con e-parent\" data-id=\"601dd06\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a32e688 cdoc-c elementor-widget elementor-widget-Docly_single_doc\" data-id=\"a32e688\" data-element_type=\"widget\" data-widget_type=\"Docly_single_doc.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t            <div class=\"container\">\r\n                <div class=\"row\">\r\n                                            <div class=\"col-lg-4 col-sm-6\">\r\n                            <div class=\"categories_guide_item wow fadeInUp\">\r\n                                                                <div class=\"doc_tag_title\">\r\n                                    <h4>AI Features in Desk365<\/h4>\r\n                                <\/div>\r\n                                <ul class=\"list-unstyled tag_list\">\r\n                                                                            <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/ai-agent-setup-guide\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> AI Agent in Desk365                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/ai-copilot\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> AI Copilot in Desk365                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/generate-kb-article-from-ticket\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> How to use Desk365 AI's 'Generate KB Article' feature                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/summarize-ticket-using-ai\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> How to use Desk365 AI's \"Summarize Ticket\" feature                                            <\/a>\r\n                                        <\/li>\r\n                                                                                <li>\r\n                                            <a href=\"https:\/\/help.desk365.io\/en\/articles\/draft-with-ai\/\">\r\n                                                <i class=\"icon_document_alt\"><\/i> Draft with AI: Your ultimate guide to faster ticket responses                                            <\/a>\r\n                                        <\/li>\r\n                                                                        <\/ul>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                                        <\/div>\r\n                <div class=\"text-center\">\r\n                    <a href=\"https:\/\/help.desk365.io\/en\/docs\/ai-for-ticketing\/\" class=\"doc_border_btn all_doc_btn wow fadeinUp\">\r\n                        <i class=\"arrow_right\"><\/i>\r\n                    <\/a>\r\n                <\/div>\r\n            <\/div>\r\n            \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>AI for Ticketing AI for Ticketing Desk365 AI Agent: Quick, Contextual Ticket Responses \u00a0<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"class_list":["post-30781","page","type-page","status-publish","hentry","no-post-thumbnail"],"_links":{"self":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/pages\/30781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/comments?post=30781"}],"version-history":[{"count":6,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/pages\/30781\/revisions"}],"predecessor-version":[{"id":34272,"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/pages\/30781\/revisions\/34272"}],"wp:attachment":[{"href":"https:\/\/help.desk365.io\/en\/wp-json\/wp\/v2\/media?parent=30781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}