The custom departments feature in Desk365 helps you organize support within a company by grouping contacts into departments such as HR, Finance, Sales, or IT. Departments always belong inside a company and are used to keep support requests, content, and communication well organized. Desk365 is flexible

The custom password policy feature in Desk365 allows administrators to define secure password rules and session settings for both the agent portal and the support portal. This helps ensure consistent security standards across your helpdesk while giving you control over password complexity, expiration, and session timeouts. This article explains how

Asset depreciation in Desk365 helps you track how an asset’s value decreases over time. This is especially useful for finance reporting, lifecycle planning, audits, and replacement decisions. Depreciation in Desk365 is calculated monthly, ensuring that the asset’s book value is always up to date and reflects real usage time.

Assets are the foundation of asset management. An asset represents any physical or digital item that your organization owns, uses, or manages—such as laptops, desktops, printers, monitors, software licenses, or network equipment. By creating assets in Desk365, you give your support and IT teams complete visibility into:

Vendors represent the suppliers, manufacturers, or service providers from whom you procure hardware, consumables, or services. Maintaining accurate vendor records helps you track procurement details, manage warranties, and quickly reach the right contact when issues arise. By associating vendors with products and assets, your support and IT teams gain better visibility

In Desk365, you can create and manage multiple home tab dashboards within your helpdesk —each designed to match different roles, teams, or workflows. Whether you’re an agent building a personal dashboard to focus on your own tickets, or an admin creating shared dashboards for

Desk365’s API allows seamless integration with applications such as Asana, Jira, etc., providing enhanced functionality and streamlined processes. This guide will help you get started with the Desk365 API, covering everything from obtaining your API Key to understanding the latest updates in Version 3.

If you’ve submitted support tickets through the Desk365 Support Portal, you can easily export them to a CSV file. This is useful if you want to keep a copy for your records, review all your past requests, or share them with your team. Follow

Managing your Desk365 subscription is simple. Whether you want to upgrade to access more features, add more agents, switch to a monthly plan, or downgrade your subscription, everything can be done from the Plan & Billing section in your Desk365 Agent Portal. To get

Efficient customer support relies heavily on staying up to date with ticket activity. To assist support agents and teams in managing their workload more effectively, Desk365 utilizes a set of intuitive visual ticket update icons. These icons provide a clear and immediate understanding of