Desk365’s AI Actions is a powerful AI-driven feature designed to enhance agent productivity by automating knowledge base creation and summarizing lengthy ticket conversations. With AI Actions, agents can efficiently manage tickets, reduce manual effort, and improve customer support responses. This feature is available exclusively

The Desk365 AI Agent is designed to enhance the efficiency of your customer support team. AI Agent will help your human agents generate quick, accurate responses to tickets, leveraging your own historical ticket data and knowledge base articles. This not only saves time but

Effective contact management is essential for maintaining an organized and efficient helpdesk. Desk365 offers multiple ways to handle unwanted, inactive, or problematic contacts through suspension, deletion, and permanent deletion. Understanding these processes helps ensure that your system remains clutter-free while also complying with data

One of the biggest challenges in managing a helpdesk is ensuring that multiple agents don’t accidentally duplicate or conflict with each other’s responses. This can lead to confusion, delays, and frustration for both agents and customers alike. To tackle this challenge, Desk365 offers two

In many organizations, certain tasks or requests require approval or changes from specific individuals or teams before they can proceed. For example, issuing equipment, processing financial requests, or granting special access often involves multiple stakeholders. Desk365’s approval management/change management streamlines this by automating and

Microsoft Entra ID, previously known as Azure Active Directory, is a cloud-based identity and access management service that helps organizations manage user identities and secure access to their resources. Desk365 integrates with Microsoft Entra ID using the SCIM 2.0 protocol, enabling seamless user provisioning

Business hours and holiday lists are essential tools for managing Service Level Agreements (SLAs) in your helpdesk. They ensure that tickets are processed within the expected time frames based on your organization’s working hours and holidays. This guide will walk you through what multiple

In many organizations, certain tasks or requests require approval or changes from specific individuals or teams before they can proceed. For example, issuing equipment, processing financial requests, or granting special access often involves multiple stakeholders. Desk365’s approval management/change management streamlines this by automating and

Managing multiple contacts within an organization often requires giving specific individuals access to all tickets associated with the company. This can be especially useful for managers, team leads, or stakeholders who need visibility into ongoing and resolved issues. Desk365 simplifies this process with its

Integrating Desk365 with Power BI is a straightforward process that involves a few simple steps. You need to import the data from Desk365 into Power BI with the help of the Desk365 API and then you can transform it into customized, impactful reports using Power Query with pagination,