Asset depreciation in Desk365 helps you track how an asset’s value decreases over time. This is especially useful for finance reporting, lifecycle planning, audits, and replacement decisions. Depreciation in Desk365 is calculated monthly, ensuring that the asset’s book value is always up to date and reflects real usage time.
Assets are the foundation of asset management. An asset represents any physical or digital item that your organization owns, uses, or manages – such as laptops, desktops, printers, monitors, software licenses, or network equipment. By creating assets in Desk365, you give your support and IT teams
Vendors represent the suppliers, manufacturers, or service providers from whom you procure hardware, consumables, or services. Maintaining accurate vendor records helps you track procurement details, manage warranties, and quickly reach the right contact when issues arise. By associating vendors with products and assets, your support and IT teams gain better visibility
Asset types define what kind of assets your organization tracks. Examples include: – Hardware (laptops, desktops, printers) – Consumables (printer toner, ink cartridges) Custom types (network devices, IoT equipment) Each asset type has its own set of fields that capture relevant information. Default asset types and fields Desk365 provides
Product inventory in Desk365 represents the standard models or items your organization procures and maintains, such as a specific laptop model, printer series, or accessory type. Products act as templates from which individual assets are created. An asset is a single, physical or logical instance of a product. For example,
Asset management in Desk365 helps you track, manage, and maintain all types of assets including hardware, software and consumables used across your organization, such as laptops, printers, servers, software licenses, printer toner, ink cartridges, etc . Instead of managing assets in spreadsheets or disconnected
In Desk365, you can create and manage multiple home tab dashboards within your helpdesk —each designed to match different roles, teams, or workflows. Whether you’re an agent building a personal dashboard to focus on your own tickets, or an admin creating shared dashboards for
Desk365’s API allows seamless integration with applications such as Asana, Jira, etc., providing enhanced functionality and streamlined processes. This guide will help you get started with the Desk365 API, covering everything from obtaining your API Key to understanding the latest updates in Version 3.
If you’ve submitted support tickets through the Desk365 Support Portal, you can easily export them to a CSV file. This is useful if you want to keep a copy for your records, review all your past requests, or share them with your team. Follow
