Desk365’s AI Agent helps you deliver instant, accurate, and consistent support by answering customer questions using your existing knowledge. You can train it using your knowledge base, website content, files, Q&A and then deploy one or more AI Agents across multiple channels like your

The custom departments feature in Desk365 helps you organize support within a company by grouping contacts into departments such as HR, Finance, Sales, or IT. Departments always belong inside a company and are used to keep support requests, content, and communication well organized. Desk365 is flexible

The custom password policy feature in Desk365 allows administrators to define secure password rules and session settings for both the agent portal and the support portal. This helps ensure consistent security standards across your helpdesk while giving you control over password complexity, expiration, and session timeouts. This article explains how

Asset depreciation in Desk365 helps you track how an asset’s value decreases over time. This is especially useful for finance reporting, lifecycle planning, audits, and replacement decisions.  Depreciation in Desk365 is calculated monthly, ensuring that the asset’s book value is always up to date and reflects real usage time. 

Assets are the foundation of asset management. An asset represents any physical or digital item that your organization owns, uses, or manages – such as laptops, desktops, printers, monitors, software licenses, or network equipment. By creating assets in Desk365, you give your support and IT teams

Vendors represent the suppliers, manufacturers, or service providers from whom you procure hardware, consumables, or services. Maintaining accurate vendor records helps you track procurement details, manage warranties, and quickly reach the right contact when issues arise. By associating vendors with products and assets, your support and IT teams gain better visibility

Asset types define what kind of assets your organization tracks. Examples include: – Hardware (laptops, desktops, printers) – Consumables (printer toner, ink cartridges) Custom types (network devices, IoT equipment) Each asset type has its own set of fields that capture relevant information. Default asset types and fields Desk365 provides

Product inventory in Desk365 represents the standard models or items your organization procures and maintains, such as a specific laptop model, printer series, or accessory type. Products act as templates from which individual assets are created. An asset is a single, physical or logical instance of a product. For example,

Asset management in Desk365 helps you track, manage, and maintain all types of assets including hardware, software and consumables used across your organization, such as laptops, printers, servers, software licenses, printer toner, ink cartridges, etc . Instead of managing assets in spreadsheets or disconnected