https://youtu.be/k4jbHMU-1XI Yes, you’ve heard it right. You can customize the Desk365 Teams Support Bot and make it appear in your native language. It’s very simple to change the language in the Desk365 Teams Support Bot as you prefer, so that all items use the

https://www.youtube.com/watch?v=NWqymvBPZv4 Filter your tickets on the Tickets List page. You can apply filters based on the various criteria available within Desk365. These criteria empower you to create a personalized view that suits your preferences. How to filter your tickets in the Tickets List page

Sometimes, a customer might reach out to you through multiple support channels to report the same issue. Alternatively, the same ticket might be created by different people working in the same organization. In both cases, a lot of tickets are created, resulting in a

Custom Views help you to organize tickets better by grouping them into lists based on a defined set of criteria. For example, you can create a view for open tickets that are assigned to you, a view for tickets with specific SLAs applied to

One of the biggest challenges in managing a helpdesk is ensuring that multiple agents don’t accidentally duplicate or conflict with each other’s responses. This can lead to confusion, delays, and frustration for both agents and customers alike. To address this issue, Desk365 features a

For tickets that require several tasks to be completed, you can keep track of these tasks on the Ticket Details page by checking the ‘Tasks To Do’ panel found on the right side of the Ticket Details page. Desk365 offers quite an easy way